My mate's car was rear ended and he was deemed at not fault by the insurer. Although he's got his own insurer, the party at fault's insurer offered to process the claim. After 1 week assesment at insurer's repair center, the insurer deemed that the repair cost quoted by their repairer is more than the market value of the car. They offered to pay, however I feel that the pay out offered is lower than what it would cost if he's to buy the replacement from the market at similar age, KMs and condition.
My question is, what does the insurance company use as a guide to offer the market value?
In the case above, when I searched for the model on redbook, it gives me a value range of $3700-$5300 (private prices), however insurer offered pay out of only $3000.
He actually preferred to have the car repaired as having the payout means he still need to find replacement car and concerned that he's going to be out of pocket (after transfer cost etc). However the insurer insists that if he wants to have the car repaired, he'd need to pay the difference.
In this situation, what's the best way to reason with the insurer on the payout offered?
Make a not at fault claim. If he has market value it will be between the values on redbook.