Making an Official Complaint about a Company in a Different State

El Cap on 18/07/2017 - 23:16

I have been using a company in Sydney called TSS to transfer money overseas. They have ABN etc. This time, it's been over three weeks and they haven't made the transfer. They keep lying to me. This is a stressful situation. I have made more than 50 called to them.

I went to the police close to my house today. The office asked me to make a complaint via acorn.gov.au But, I am not sure this is exactly a cybercrime. Have any idea what I can do about this?

Even if I get the money transferred soon, I still want to make a complaint. I feel like they are a bunch of liars.

General Discussion

Related Stores

tssmoney.com.au
tssmoney.com.au

Comments

  • altomic on 18/07/2017 - 23:24
    +2

    financial ombudsman

  • El Cap on 19/07/2017 - 00:14
    +1

    I've made a complaint to the ACCC.

  • John Kimble on 19/07/2017 - 08:58
    +1

    It's online. Are you also going to report to acorn as per the police suggestion?

  • chumlee on 19/07/2017 - 10:40

    What country you sending the money to?

    • tomsco on 19/07/2017 - 11:33

      Syria

    • El Cap on 19/07/2017 - 12:41

      Sri Lanka

  • Baysew on 19/07/2017 - 11:02

    How much money is involved?

    • El Cap on 19/07/2017 - 12:41

      It is a sizable amount. A lot for me.

  • JimB on 19/07/2017 - 12:09

    Wow, looks like a dodgy company.

    If it's a sizable amount, I'll go in person to get your money back.

    Their Google review says it all.

    Good luck.

    • El Cap on 19/07/2017 - 12:42

      Yeah, I saw it a bit late. In their website they have a lot of glowing reviews…

      • JimB on 19/07/2017 - 12:43
        +1

        I wish you luck honestly.

        Do you know someone in Sydney that can go into the store on your behalf and make it aware to the staff that you're very unhappy?

        • El Cap on 19/07/2017 - 12:44

          I've spoke to the manager via a friend of mine who lives in Sydney. No luck yet.

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