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JB Hi-Fi - PlayStation Plus 12 Month Membership $34.27

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JB Hi-Fi - PlayStation Plus 12 Month Membership $34.27
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Big Dog on 09/06/2017 - 01:09 jbhifi.com.au (7576 clicks)
Last edited 15/06/2017 - 13:09 by 1 other user

JB Hi-Fi

PlayStation Plus: 12 Month Membership (Digital Download)

Offer available from June 9th

EDIT 1 (7:55am): It appears that you are no longer able to add the item to your cart.

EDIT 2 (8:10am): The page has been taken down and the link no longer working

EDIT 3 (3:30pm): JB Hi-Fi have replied via email to all purchasers of the discounted memberships. The transactions will be cancelled but as a good will gesture, they are offering a gift card valued at $14.70. Please note that if you have placed multiple orders you will only be entitled to the one gift card valued at $14.70.

This is a good outcome for those of us who did buy early this morning. Thanks to JB Hi-Fi for the gesture of a gift card. Well done guys… and please, go easy on whoever made the mistake. They've made everyone's long weekend just that little bit better. Cheers!

EDIT 4 (one week later): By now most who got in on this deal will have received not only one gift card from JB Hi-Fi but two gift cards. This was an added "bonus" but it meant you had to act fast. It allowed you to get a yearly membership to Playstation Plus for only $19.57!!! Two days later and JB Hi-Fi were cancelling these second cards. Several people have now said their second cards are no longer working. Anyway, it was a fun ride. Hope it worked out well for you.

Gaming Sony Interactive Entertainment Subscription Video Game

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JB Hi-Fi
JB Hi-Fi

closed Comments

    • AussieGargain on 09/06/2017 - 15:42
      +1

      The difference will be recognised as revenue. The gift card total will be the same amount but treated as expenses on income statement. With/without gift cards give different ratios for financial analysis and bank debts.

      This also a damage control solution as one code per buyer regardless how many orders made under the same account hence the loss will be lower whilst still sort of honouring the price error.

  • Impulse Buy on 09/06/2017 - 11:58
    +2

    Just got off the phone with JB Online to ask where my code was. They confirmed it was a pricing error and there were a heap of backlogged orders that they couldn't process. HOWEVER they will be sending everyone who ordered a gift card so you can re-purchase at $34.27.

    They said emails would be sent out shortly.

    • 4us on 09/06/2017 - 12:00
      +1

      How would we repurchase when it's not $34.27 anymore?

      • Impulse Buy on 09/06/2017 - 12:01

        With the gift card they send you? Assuming it's for roughly $15

        • 4us on 09/06/2017 - 12:07

          It went up to $48.95 but they took it down again

    • AusGreenLantern on 09/06/2017 - 12:05
      -3

      Gift card of the value we are being charged to buy it at the higher price in store. Mega stuff up by JB… if this is the case then they've lost my business. I really hope not though

      • fookos on 09/06/2017 - 12:13
        +2

        Relax my lantern friend - sounds like you'll still get your PS Plus subscription but you may have to place another order to do so. I've seen plenty of OzB's jump through much more complex hoops to save less cash before!

        Does sound a little silly, but I'm sure there's a reason behind it. Probably related to their accounting and EOFY figures…

      • PR0r on 09/06/2017 - 12:13
        +1

        I'm not interested in a gift card. If this is the case I'll be going for a refund

    • The J man on 09/06/2017 - 12:20
      +1

      Good outcome if this is the case.

      I bought knowing it was a likely price error, but hoping they'd honour it.

      If they do so, that's best case scenario for me, even if it requires reordering.

    • tassieeagle on 09/06/2017 - 13:30

      That sounds really convoluted, why not just send the codes rather than mess around with gift cards / reorders

  • typhoonadventure on 09/06/2017 - 12:16
    +3

    Confirmation from JB staff at modbury.

    Contacted them, they've contacted head office.

    Confirmed this was an error.

    She's confirmed that those who have purchased it legitimately (from the sounds of it grabbed 1 or 2) should still be honored, codes to be send out if you have paid for it.

    Any issues contact online by email, however they have been smashed.

    Good on em :)

    EDIT - just saw the comment posted while I was on the phone. Interesting, I was just told it would be honored so long as you didn't go crazy on it.

    • Big Dog on 09/06/2017 - 12:20
      +1

      Thanks for putting in the leg work on this. I look forward to hearing more from JBs. Cheers!

    • AusGreenLantern on 09/06/2017 - 12:30

      Those who have paid, so does PayPal count I wonder since they haven't actually taken money yet. Fingers crossed…. I only purchased 2

  • luffyex2010 on 09/06/2017 - 12:19
    +6

    congratulations for those for purchase 1 or 2……condolences for those who purchase for 5 or more.

    • typhoonadventure on 09/06/2017 - 12:31
      +1

      pretty much from the sounds of it, sounds like they're looking to look after those who weren't trying to screw them.

      • luffyex2010 on 09/06/2017 - 12:36
        +3

        guess the early bird that gets the worm does really pay off, minus the vultures….

  • Shpeshal Nick on 09/06/2017 - 12:41

    They just replied to me on Twitter saying they'll be emailing people about it.

    I only ordered 2. Used PayPal and the money is out of my PayPal account as "Authorisation"

  • baratta on 09/06/2017 - 12:45

    Was it possible to buy more than one code with each transaction, or was it meant to be one per person?

    • asubtleviolence on 09/06/2017 - 13:00
      +1

      From memory, the quantity selector was greyed out (set to 1), but I don't know if you could just do another transaction afterward.

      • Shpeshal Nick on 09/06/2017 - 13:02
        +1

        I placed 2 separate orders

        • AusGreenLantern on 09/06/2017 - 13:04

          Same here

        • [Deactivated] on 09/06/2017 - 13:09

          @AusGreenLantern: same, I used different JB and PayPal accounts but didn't use a different IP.

        • AusGreenLantern on 09/06/2017 - 13:12

          @Where's_That_Cake:
          I finalized one transaction then clicked on add to cart again and just did the process over again. Same PayPal and JB account. Buying 2 isn't greedy considering they're digital codes

        • [Deactivated] on 09/06/2017 - 13:21

          @AusGreenLantern: I know, only reason I did was because they had the option for more than one greyed out.

  • naedtrax on 09/06/2017 - 13:16

    Yeah, I bought 3 over 3 orders, one for myself and 2 for my house mates. Hoping they honor them but won't get my hopes up

    • Shpeshal Nick on 09/06/2017 - 13:19

      I bought one for me and one for my brother (who actually works at JB). But he was still sleeping at 6am this morning so I figured I'd grab one before they sold out.

  • Beewee97 on 09/06/2017 - 13:24

    So any news when they'll get sent out now?

  • jo5h89 on 09/06/2017 - 13:47

    Haven't had herd from jbhifi or PayPal apart from the standard email everyone got sent. Just bought 1 for myself

  • hasher22 on 09/06/2017 - 13:48

    If a company puts up the wrong price, people purchase it: are they legally allowed to take that offer away even though it was a mistake? To my understanding, it's the company's fault.

    For example: I went to JB HI FI and they had a game @ $59.00 which was the 1st day launch sale, but I got it the 2nd day and I didn't know it was a launch sale. It scanned at $79.00 and I said: "the price at the front said 59 and the sticker on the box says 59". The rep advised it was a launch sale, but he honoured it and gave it to me at 59.

    • jno on 09/06/2017 - 14:00

      In store yes they will honour any price that is advertised mistake or not, online they dont have to because theres terms and conditions that customers adhere too when we use their site and agree upon sign up/purchase

    • lukebeau on 09/06/2017 - 14:06
      +1

      Common law also states if that if there is obviously a pricing error they don't have to honour it.

    • AusGreenLantern on 09/06/2017 - 14:09

      We are all hoping they'll do the right thing by their mistake

  • hawktalk on 09/06/2017 - 14:07

    The link is back up and you can have it for $69.95!

    https://www.jbhifi.com.au/games-consoles/platforms/playstati…

    • luffyex2010 on 09/06/2017 - 14:15

      lol it says best seller! not surprise….they will honour the mistake from the feedbacks.

      I pity the guy/girl who most probably in graphic design/website division.

      Hopefully they don't get fired for a price mistake and hopefully learned from their mistake as the ozbargain community take this seriously from the opportunity cost aspect. :)

      In the meantime…..I need to search for another PSN 30% discount elsewhere as I thought the sale started on the 9th.

      • jno on 09/06/2017 - 14:17

        Written warning at least for person responsible

        • luffyex2010 on 09/06/2017 - 14:24

          Hmmm lotsa warning letters given out in all the ozbargained past "price error" deals hehe.

          Well we are here to help them improved! if you think of it of the good side way.

          If Amazon was here…..pretty sure Jeff Bezos would have fired the person as he is one of those person doesn't tolerate mistakes like that.

        • jno on 09/06/2017 - 14:54

          @luffyex2010:
          Haha yep usually they would just get a slap on the wrist but not at this kinda scale a little harder to ignore poor fella

      • hawktalk on 09/06/2017 - 14:53

        Well right now you have the Big W $49 option (if/when their computer system updates things). EB has advertised them for $48.95 in store. So there are a few choices, if only Coles/Woolworths jumped on board there would be even more choices.

    • Axelstrife on 09/06/2017 - 14:39

      back down to $48.97 now.

  • AusGreenLantern on 09/06/2017 - 14:20

    I'm wondering if their system automatically applied the 30% off for the sale and they didn't realise and manual put a 30% off as well which kicked up their price… oh well potential win for us OzBargainers

  • PR0r on 09/06/2017 - 14:55
    +6

    I just got off the phone now and was told the codes are definitely coming today.

    • RoostersMan on 09/06/2017 - 15:06

      Fingers crossed

    • sunbro on 09/06/2017 - 15:10

      Would be such a beautiful gift to celebrate this long weekend gifted by the Queen.

    • AusGreenLantern on 09/06/2017 - 15:19

      I haven't even been charged by JB yet so I doubt my codes will come today.

    • virtualds on 09/06/2017 - 15:27
      -1

      Looks like you were wrong

  • Axelstrife on 09/06/2017 - 15:21
    +3

    Hello ,

    RE: Online Order #

    We are sorry for the delays in the processing of your order.

    Unfortunately, there has been a pricing issue in our system that has prevented your order from being completed. The 12 month PS4 Subscription was incorrectly advertised at $34.27 and so as a result all orders have been automatically rejected.

    As a gesture of goodwill, we will be emailing you a gift card to the value of $14.70 () which can be used to place a new order for the subscription at the same price of $34.27 if you wish to do so. Please note that this subscription is only on sale until 16/06/2017 so if you would like to purchase this item at the same price, it will need to be done before this date.

    For Credit Card refunds: Please allow up to five business days for your bank to process the transaction.
    For Paypal: Please allow 24 to 48 hours for notification of your refund via email.
    For Gift Card: Please allow 24 hours to receive a replacement gift card via email.

    We apologise for the inconvenience caused.

    Please note that if you have placed multiple orders you will only be entitled to the one gift card valued at $14.70.

    Kind Regards,

    • doweyy on 09/06/2017 - 15:21
      +1

      Got that aswell, not a bad outcome. Someone must be having a bad day at head office.

    • A Banana4scale on 09/06/2017 - 15:25

      got the same.

    • Duram on 09/06/2017 - 15:26
      +1

      Got the same, but nowhere does it say we are getting a refund? only a 14 dollar discount? wheres my money?

      • yummycoot on 09/06/2017 - 15:28

        same.

      • Axelstrife on 09/06/2017 - 15:32
        +1

        For Credit Card refunds: Please allow up to five business days for your bank to process the transaction.
        For Paypal: Please allow 24 to 48 hours for notification of your refund via email.
        For Gift Card: Please allow 24 hours to receive a replacement gift card via email.

        right here i posted it all above.

        • Duram on 09/06/2017 - 15:33

          Yeah I think a few of us got a different email.

    • luffyex2010 on 09/06/2017 - 15:28
      +7

      Well done JB Hi Fi.

      That is a goodwill gesture indeed.

      clapclapclap

  • JayMoney on 09/06/2017 - 15:22

    Just got an email from JB, it seems that all orders are going to be rejected, however as a goodwill gesture they will be sending a giftcard to the value of $14.70 which can be used to order the subscription at same price of $34.27.

    • yummycoot on 09/06/2017 - 15:27

      so, does this mean I get 34.27 back and also 14.7 extra?

      • Ryuhayebusa on 09/06/2017 - 15:29

        Someone tell him, so I will know too

        • shiraj on 09/06/2017 - 15:31
          +1

          Yep - you will get your original payment back + the gift card so effectively we can all get the PS PLus for 34.27.

        • yummycoot on 09/06/2017 - 15:34

          @shiraj: my email does not say anything about refund, just mentions the goodwill. I am confused.

          Does the $34 belong to Jb Hifi now and can only be spent there or do I get it back on my paypal?

        • shiraj on 09/06/2017 - 15:36
          +1

          @yummycoot:
          \
          Nope - the email says your orihginal will be cancelled
          "You will be receiving an automated email from our Verification system advising you that that your order has been cancelled due to our terms and conditions, please ignore this"
          So - if the order is cancelled, we get refunds and then we buy again before the 16th. Winner Winner Chicken Dinner

        • yummycoot on 09/06/2017 - 15:38

          @shiraj: great, so I get $14 just for spending $34, nice!

        • shiraj on 09/06/2017 - 15:40
          +1

          @yummycoot:
          Yeah but if you do not use it on rebuying the PS Plus sub, you don't get the special price :/

        • yummycoot on 09/06/2017 - 16:00

          @shiraj: i will decide once I see the deals on US/Canada PS Store and amazon etc.

      • wutang01 on 09/06/2017 - 15:30
        +2

        Sounds like we'll be paying the new price of $48.97 but with the $14.70 voucher, they're essentially honouring the mistake price of $34.27 …

        Very roundabout way of handling this?

  • ashftc on 09/06/2017 - 15:26

    Got that too. Dont know what is the point of refunding, givinrg away vouchers and then most likely selling the membership for effectively the same price.

    • luffyex2010 on 09/06/2017 - 15:31
      +2

      By doing so they get to claim full price for sales tax purposes and claim the gift card as an advertising expenses.

      Not an accountant but I believe it benefits them for that tax purposes.

    • asubtleviolence on 09/06/2017 - 15:34
      +3

      Well they've limited the goodwill vouchers to 1 per customer. Assuming some people bought multiple cards, that alone will save them money.

  • Jackkkkkk on 09/06/2017 - 15:28

    Unfortunately, there has been a pricing issue in our system that has prevented your order from being completed. The 12 month PS4 Subscription was incorrectly advertised at $34.27 and so as a result all orders have been automatically rejected.

    As a gesture of goodwill, we will be emailing you a gift card to the value of $14.70 (GC REF Mod: Removed Personal Info) which can be used to place a new order for the subscription at the same price of $34.27 if you wish to do so. Please note that this subscription is only on sale until 16/06/2017 so if you would like to purchase this item at the same price, it will need to be done before this date.

    • jno on 09/06/2017 - 15:33

      Same here, looks like they're honouring it
      What nice chaps

  • Miso on 09/06/2017 - 15:29

    I made 2 separate orders - one PayPal, one straight CC.

    They said I'll get the one voucher only but I did get two emails with two separate transaction IDs. Will be interested to see if they worked that one out.

  • Duram on 09/06/2017 - 15:30
    +1

    RE: Online Order #

    We are sorry for the delays in the processing of your order.

    Unfortunately, there has been a pricing issue in our system that has prevented your order from being completed. The 12 month PS4 Subscription was incorrectly advertised at $34.27 and so as a result all orders have been automatically rejected.

    As a gesture of goodwill, we will be emailing you a gift card to the value of $14.70 (GC REF) which can be used to place a new order for the subscription at the same price of $34.27 if you wish to do so. Please note that this subscription is only on sale until 16/06/2017 so if you would like to purchase this item at the same price, it will need to be done before this date.

    You will be receiving an automated email from our Verification system advising you that that your order has been cancelled due to our terms and conditions, please ignore this.

    We apologise for the inconvenience caused.

    Please note that if you have placed multiple orders you will only be entitled to the one gift card valued at $14.70.

    Kind Regards,

    Where is my refund?

  • dqtl74 on 09/06/2017 - 15:31

    A good outcome. They could have cancelled them entirely but at least with this we'll still get what we want. Now to wait for those vouchers…

  • Venison93 on 09/06/2017 - 15:32
    +2

    I suppose this is what they had to do because of people ordering multiple codes. Would have been cool if they just honored it for people who only bought one instead of making us jump through hoops, but hey, at least they did a make good of sorts.

    • asubtleviolence on 09/06/2017 - 15:38

      Probably far less admin work this way. Just cancel all the orders, get a list of unique customers/emails and send out a voucher, then process the purchases normally as they come in.

  • Bornthisbeige on 09/06/2017 - 15:34

    I got the email too. Good result. Perhaps I'm missing something, but unless some people don't use their voucher, how are they any better off than honouring the sales?

    • asubtleviolence on 09/06/2017 - 15:36
      +1

      They've limited the vouchers to 1 per customer, so anyone who bought multiple cards will only get the price honoured once.

    • jm2014 on 09/06/2017 - 15:37

      The email did specify that it was automatically rejected, so I am guessing it has to transact at the correct price for Sony's system to release a digital code (meaning JB is accepting the difference through a gift card but it transacts through at the correct price to release the code). Just a guess.

  • unco on 09/06/2017 - 15:35
    +2

    Wonder if you can use the gift card on anything else.

    • Axelstrife on 09/06/2017 - 15:38

      "which can be used to place a new order for the subscription at the same price of $34.27 if you wish to do so"

      I'd say you could if you wanted to.

  • biggestta on 09/06/2017 - 15:39

    Just received an email stating that they made a mistake and they are giving us a voucher for $14.70 to cover the difference if we want to purchase a subscription.

    • GregFiona on 09/06/2017 - 15:46

      same here, they must have plenty of free time if they prefer cancelling all orders, emailing gift cards and processing the orders again :)

  • ensanguined on 09/06/2017 - 15:41

    Wait so:

    1)- I paid for two orders by JBHIFI voucher, how do I get my money back?
    2)- Has anyone received the $14 vouchers yet?
    3)- If we ordered more than once will we only get one $14 voucher? Eh?

    • trestylez on 09/06/2017 - 15:48
      +1

      1) Pass
      2) Yes (Well a reference code)
      3) "Please note that if you have placed multiple orders you will only be entitled to the one gift card valued at $14.70."

    • 0lllllll0 on 09/06/2017 - 15:50
      +1

      Just checked the balance of the gift card I paid with. It's back up to what it was originally. Weird. Usually they just send out another voucher same value.

      • ensanguined on 09/06/2017 - 15:51

        Ah nice! Ill check too. So for 2)- is that the JB number in the email? Or does the new voucher come in a separate email?

        • 0lllllll0 on 09/06/2017 - 15:53

          It'll be a new voucher. Everyone's getting the same code thing in the email. Unless it's just a generic coupon code..

      • 4us on 09/06/2017 - 15:54

        How do you check balance its making me fill out a contact form?

        • 0lllllll0 on 09/06/2017 - 15:55

          I had an e-giftcard emailed to me, and I'm able to open the giftcard in a link. The link gives the card value "as of xxx date"

    • 4us on 09/06/2017 - 15:52

      I'd like to know this too if we payed with a jbhifi voucher some said we might get a new voucher back as they can't put refund money back into old voucher

      • ensanguined on 09/06/2017 - 15:56

        You can't check voucher balances out yourself on the site anymore, they took it off a while ago. Not sure how the guy above us did it. I tried to regenerate the digital voucher I had (which actually does seem to adjust itself to the correct value every time I had used it prior) but it's showing as having $0.00 currently (so the value has not been reloaded). And yeah, no new $14 voucher received here yet.

        • 4us on 09/06/2017 - 15:59

          I called 1300 554 268 gift card balance line my funds have been taking out for purchase not happy they better issue me with a new gift card

        • 0lllllll0 on 09/06/2017 - 16:00
          +2

          Yeah, that's what I did. Pretty much regen the voucher from the link. Just checked the value by going through checkout process and putting in the GC number/pin then not confirming payment. It has full value it had before.

        • ensanguined on 09/06/2017 - 16:01
          +2

          Can someone say double-up lol! Maybe you'll be lucky and get both.

        • 4us on 09/06/2017 - 16:07

          @0lllllll0: weird wonder why they charged my egiftcard oh has a value of 15 something after $34.27 had $50 to start with

  • sunbro on 09/06/2017 - 15:53

    So the gift card voucher in the email - is that the code starting with JBAU ? Or do we actually have to wait for a physical gift card to be delivered ?

    • MaximumEffort777 on 09/06/2017 - 15:56

      You'll receive an email with the code and PIN. The JBAU is just a reference #.

      • GregFiona on 09/06/2017 - 16:25

        The voucher will be emailed in 2-3 hours, that's what they have told me in their last email

  • Hsinking on 09/06/2017 - 15:58

    My reply is different than everyone above and I only ordered one last night:

    This email is to notify you that your online order has not passed our order verification stage and in accordance with section 6 of our terms and conditions (refer clause 6.9), your order has now been cancelled.

    Factors that may influence this decision can include, but are not limited to: country of origin (IP Address), Credit Card country, email domain, incorrectly completed name/address fields, or where you have requested a cancellation of your online order before it was confirmed.

    Please be advised that no payment was requested for this order however a pre-authorisation may have been taken by your bank or financial institution. If this has been taken, the funds will be released within 2-5 business days.

    We do apologise for any inconvenience caused to you here and if you require more information regarding this online order, please contact [email protected]

    Kind regards,
    JB Hi-Fi Customer Support Team

    • TheOneWhoKnocks on 09/06/2017 - 15:59
      +1

      You will be receiving an automated email from our Verification system advising you that that your order has been cancelled due to our terms and conditions, please ignore this.

      • Hsinking on 09/06/2017 - 16:56

        No further email other than the one above, however they sent me 2 egift cards instead of one, what an error!

  • tassieeagle on 09/06/2017 - 16:01
    +2

    All in all a very nice response from jb, they didn't have to do anything for us, it was fairly obvious it was an error.

    Now will I buy ps plus with the voucher or something else, oh first world problems

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