Kogan: Is Anyone Else Receiving Broken Goods?

Sinful on 25/05/2017 - 20:15

Hello Everyone,

So I bought a Balco 3d printer a month ago from Kogan, after assembling it the heating bed heat sensor wouldn't read, so it came up with an error.
I sent it back awaiting another, but they sent me a refund.
(Kogan sent it through Australia Post)

A couple of weeks ago, I ordered the Kogan 55" 4k Curved TV. It turned up today. I opened it and before I turned it on, I noticed bubbles on the bottom of the screen, then at the top I saw the screen was all cracked and bubbling forward in the middle.
The packaging of their TV was pretty good.
(Kogan sent it through Toll)

Should I be expecting this with every Kogan item?
Surely they must be losing money.

Have you guys had any problems with Kogan, or any other popular suppliers?

Cheers.
-James.

Poll Options

  • 1
    I had a few Kogan items arrive DOA.
  • 3
    Everything I have bought from Kogan has arrived DOA.
  • 4
    I had 1 Kogen item DOA.
  • 9
    I haven't bought anything from Kogan.
  • 25
    Everything I have bought from Kogan has worked.
Electrical & Electronics

Related Stores

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Comments

  • captobvious on 25/05/2017 - 20:46

    It arrives at the kogan doa.

  • nocure on 25/05/2017 - 21:19
    +1

    Everything I have bought from Kogan has worked.

    • Nugs on 26/05/2017 - 06:35

      and continues to.

  • slow on 26/05/2017 - 07:55
    +1

    I bought some headphones and they looked second hand, packing had definitely been opened and they looked used. I complained and they gave me a voucher.

  • narcoleptic-haze on 26/05/2017 - 10:30

    A little bit different, but once I bought a couple of little 30-pin bluetooth receiver adaptors (to turn a 30-pin iPod dock into a bluetooth device) and neither of them worked. I tried the 2 of them on 4 different systems including brands such as Onkyo, Pioneer and Panasonic. Kogan claimed the adaptors worked fine but I was using them with "unsupported devices".

    At the time they were in Google's "Trusted Sellers" program, so I contacted Google and only then did Kogan respond with my options: send me replacement units or give me a store credit. I begrudgingly took the store credit, which had a 3 month expiry date on it. I notified Google what the outcome was and that I was surprised they didn't offer a refund. I got a stiff email from Kogan stating the reason they didn't offer me a refund was because I didn't ask for one specifically. Fantastic first (and last) customer experience.

  • payless69 on 26/05/2017 - 13:54

    I have spent hours on their website and never found anything I would have liked cheaper than locally.
    A mate purchased a 50" TV there to use as a display in his shop window. He rarely turns it on as it looks cheap.
    All his competitors use Highsense and they look a little bit sharper.

  • JimB on 26/05/2017 - 14:04

    Kogan grey market goods are ok.

    In terms of Kogan branded goods, they are cheap nasty generic products with a Kogan badge slapped on it. I wouldn't expect them to high quality as they are built to a price.

  • Sinful on 26/05/2017 - 16:48

    Wow, this result was different than I expected.

    I must have just been unlucky.

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