Hey, so I just wanted to gauge opinions and get advice.
Backstory: I bought a couch from A-mart, initially wanted a leather recliner, but saw another couch with gimmicks and fell for it. I was told it was leather by the salesperson, and I probably wouldn't have bought it if I knew otherwise. I have not actually received the couch yet, since it was on backorder and they only just received stock.
Couch 1: $2300 - Real leather, electric recliner, neat.
http://www.superamart.com.au/alberta-57769/
Couch 2: $2200 - Endurocover (fake leather), electric recliner, electric headrest, power points and usb in the middle, cup holders.
http://www.superamart.com.au/millennia-57901/
Is leather really worth losing the gimmicks for? The electric headrest is actually awesome since it lets people with glasses adjust their heads appropriately.
Note: i got the 5 year insurance on both and they both have 10 year warranties.
What do I do? Should I ask for some kind of reimbursement for a blatant lie? (I was fairly confident she said it, but I asked the other two people that I was shopping with and they quoted the exact same thing). "It's 100% leather"… I get it mistakes happen but… no.
RESULT - So I went back and had a bit of a complain. The Alberta is Top grain leather (not full grain, but they advertise it as being 100% leather). I decided this would be a temporary couch and therefore worth the risk. If it breaks it breaks. I like the electronic functions and how they impact viewing/sitting in recline mode. Spoke to a guy there, he offered me another $100 off the couch (which was discounted already), plus gave me another $100 off a table I wanted to buy. He also said I could refund that smartcare product, i'm still tossing it up. I read the terms online and it has a lot of exclusion clauses…
so you scammed into buying a fake leather couch and scammed into insurance for it?