I know this has happened to loads of people, so I'm trying to find someone to talk about it to for a news.com.au article.
If this sounds like you, let me know.
Thanks for helping!
Been disconnected from your internet or phone line because of the NBN?
beannnie10 on 26/04/2017 - 09:48
Comments
news.com.au article.
change your news source
I'm under the impression that this person writes online articles for them, not reads those articles.
They would like to get some peoples experiences in regards to topic.
That's exactly right ;)
I have a question about NBN. I live in a country town. I'm on fixed wireless so my maximum speed is 25/5Mbps. The street parallel to mine is going to get fibre to the node so their maximum speed will be 100/40Mbps.
Is that the usual way NBN does it- set an arbitrary line within the boundaries of a country town and offer two different standards?
Yes.. they have to draw the line somewhere…
Fixed Wireless Max speed has been 50/20 for some time and I believe is either due to be or has already been increased to 100/40.Of course, if you had a chat to the neighbours behind you and arranged to share a 100/40 connection (either via wire or wireless) then you have more speed/less latency for less cash ….
Assuming the neighbors can get 100/40 which is most definitely not assured on FttN…
Likely the neighbors are at the limit from the node with a maximum connection of 25/5 (which is all anyone will ever want or need apparently) hence why OP has been relegated to Fixed Wireless.
There's a very good chance that OP has a faster connection that his FttN backdoor neighbors.
when I changed from cable to NBN I was unable to receive calls on my landline for about 10 days. I could make calls, but incoming callers would get a "this number is disconnected" message.
when I spoke to Optus on 2 occasions each time they said "we will fix it within 24 hours". hhmmm. maybe it was the multiple modem resets I did that made it work?
Had this same issue with TPG with my folks on FTTP. It did only take them a couple of days to fix. I've had FTTP provisioned at two residences for myself and neither had the phoneline setup by default running from the NTD port (I tested it and it didn't work). I personally don't use a landline so I just ignored it.
was an easy change over for me, started on speed 12/1 as it's easier to go up a tier than down when ur on a contract. havnt needed to change speed, faster than adsl2 and watching YouTube doesn't catch the loading so can't complain I'm loving nbn
Same here… change over was painless and performance and value is better.
Sure, some have the odd problem and i can sympathise with that but fttn will give people in need access a lot sooner than the original ill thought out plan and in a way that is affordable.Better an "ill thought out plan" than the current not-thought out plan.
At least the original plan looked at the cost and requirements of the lifespan of the network, the current operational and maintenance costs still remain publicly uncosted and have not been factored into the cost of building and running the network even to the completion of the build, let alone the life of the network.Would you have forked out the $2800 from your pocket to get an unknown speed upgrade and no resolution for any pre-existing reliability issues, plus a stack of blank cheques to pay for the uncosted annual operational and maintenance costs, just so you could get access to faster internet a few years earlier?
Certainly fails the pub test for me.
I made the "mistake" of switching ISP's when we transitioned.
That should have been fine, but our Node had some problem preventing any connections being made for the first 6 weeks, whilst still being "Ready for Service" the entire time. I gave our ADSL ISP 30 days notice to cut off and tried to cancel that request a few days before it was due, when I realised NBN wasn't going to connect us in time, but the stop message didn't make it through the system in time so we lost ADSL and "couldn't be reconnected" because NBN was officially "Ready for Service" despite clearly not being so at all! (Conveniently for the government this boosted their RFS numbers in the weeks leading up to the 2016 Federal Election.)
I leeched off a combination of our Neighbors Telstra Air WiFi hotspot and Mobile Broadband in the interim.Then there's my fluctuating maximum speed..
After replacing my internal phone line at a personal cost of $200 (add that to the cost of the new modem I had to buy which FttP people got included in their cost of rollout - lots of the savings made in the FttN and HFC rollout are not actually savings, the cost is just pushed to the consumer instead), my maximum speed increased from 30/10 to 50/16, but it rained hard about a month ago and the maximum speed has dropped back to worse than it used to be at 30/9.
25/5 NBN syncs at 28/6, so I've dropped my plan speed back from 50/20 to 25/5 from next month as I'm only barely getting faster speed on the higher plan and I don't see the point in paying extra for roughly 1mbps extra download speed. My ISP doesn't offer 25/10 connections which I might consider moving to in the future.
I'd happily pay extra if I were receiving a better service (as I have done throughout Summer, I'd buy the 100/40 plan if it were possible to achieve), but it's an absolute joke that NBN can continue to charge me for a faster service that they are essentially unable to supply.How many people are connected to faster plans than their line can support? ACCC should force NBN to monitor attainable line rates and notify people to downgrade their plan where they are paying for a faster service than NBN can deliver.
And similarly how many people like me would buy faster plans if their line could support them, but are lumped into the "don't want faster speeds" category by the politicians who think FttN is a good idea?
My daughter has been "connected" to the (HFC) NBN for a week (in Narre Warren VIC), but it's still not operational - the NBN-supplied modem just sits there flashing away. We've been told that there is a delay in "provisioning", and that my RSP (ISP) can't do anything about it - the problem is with NBNco, and we just have to wait for however long it takes.
Yes, in hindsight it was rather foolish of us to cancel our ADSL in expectation that NBNco would be able to provide an NBN connection. And we're not allowed to reconnect to ADSL - once an area is declared "NBN-Ready", RSP's cannot offer any other type of connection.
Our only option now is expensive 3G/4G mobile broadband for what, according to postings I've seen on the net, could be months. Vivid Wireless is not an option in Narre Warren, according to their web site.
Sadly, NBN has no accountability - there is unfortunately no-one to complain to. At the very least, if NBNco cannot provide a service, it should be permissable to have some other kind of connection.
I live in narre warren as well, looked up nbn availability back in 2011, no plans to start it where i live, looked at it today still no plans to start it out. cant even get adsl 2+ in my area, just adsl.
http://www.news.com.au/technology/online/nbn/australians-ign… went up this morning, so the work has been done for you.
Thanks for sharing, the journalist is interested in doing another story and chatting with someone who it has happened to
THOUSANDS of Australians have had their internet and home phone service unexpectedly disconnected after failing to switch over to the NBN in time.
I never even got a letter or any sort of notification and the phone and net just went dead for two days straight……
Our street has been having issues (in Perth). Constant drop outs from poor quality copper lines (supposedly). We get dozens of drop outs every day with poor speeds. So we've come together as neighbours to add pressure on the NBN to fix the issue, as individually, they claim to have tested the line and found no issue.
In just the last nine months or so, I've had about half a dozen major landline dropouts.
At random times, my modem will reset itself about 10 - 30 times/day. Otherwise fine.
Landline has recently acquired a horrible static noise at times during conversation.
NBNco website says I'll get NBN in November 2017. Neighbours across the street say they're NBN ready.
In reply to the OP's question……….
All users have been informed many times that when NBN becomes available in their area they have a set time to find a provider and change over. Not sure but i think the time limit was 18 months.
WHY do they do this?? Basic common sense… the cost of running and maintaining two communication networks is pointless.
There is no need for your question or your proposed article.
I'm assuming its connected to TPG's practise of issuing disconnection requests without ensuring the NBN connection works and Telstra's failure to process reconnections when requested.
http://www.smh.com.au/technology/technology-news/broadband-l…
So yes, there is a current story on this.
The problem i have with linking OPs question and the situation in that article is OPs "because of the NBN", the situation in that article is almost not related to the NBN at all, TPG are issuing disconnects when they aren't legally required to (the article makes it seem that way anyway) in the name of money and telstra are being maliciously compliant to the rules, probably for the same reason, the fact the disconnects are being issue because the NBN is "ready" isn't the real issue, in that case
Can anyone write news.com.au articles?
Not ripping into the OP - just genuinely curious?If you've ever seen the 'quality' of news.com.au, that should answer your question…
That's exactly why I ask lol. Just never thought they would let any old hack write an article about Kim Kardashian's A$$
please make sure that the situations you find are truely "because of the NBN?" and not just people disconnecting their existing service before their new one is live to save some money or due a legitimate unforeseen issue, in other words dont just find someone who didn't heed any of the literal many warnings you get and then got all shitty when their service stopped, or where the NBN going live was delayed legitimately (which is on the journalist to find out)
The nbn company and the government need to do a better job communicating. These problems shouldn't happen. It shouldn't be up to the user to ensure these problems don't happen when they have no clue about what's happening. When the only thing that has happened is that they 'got the nbn' then yes, it is 'because of the nbn'… Aka not the technology's fault, but it happened because of the nbn project, that's what people see
Bingo…
Arguably my disconnection was my fault as furys12 says, but I did allow a 30 day overlap of services! At the time I thought I was being particularly pessimistic.
If NBN bothered at ANY time in the intervening 6 weeks they had from order to actual activation to say (we have a problem and it's going to take a while for us to fix it), I would have been able to confidently extend or even cancel my disconnection.
Instead I (via me chasing up my ISP) got nothing but new connection attempt dates, which in hindsight were likely bogus.
The people who got cut off probably didn't read the literature that was sent out when their NBN was activated. I remember recieving the letter that stated that we had 18 months to switch over to the nbn.
Their RSP's failed in their marketing strategy too. They just lost a whole bunch of customers. Looks like they weren't calling their customers to let them know about the situation.
It's nice of you to get the information and help a few people with the migration, but please don't be all negative! We want to expand on technology, not regress!
Disclosure: I'm still waiting on NBN and forced to have a phone line with Telstra to use ADSL1! So I'm very biased :)
P.s. also, please mention things like going from adsl2 to base nbn may be slower. 25/5 should be the base, not 12/1.. This is an artificial restriction where people may be getting a slower connection than their existing ADSL. Gives a negative representation and leads the uninformed to believe there is no benefit to nbn.