Kogan Mobile Strange Monthly Renewal System

Lnewjackswing on 16/03/2017 - 17:51

I am pre paid for a year with Kogan Mobile and it says that my renewal is the 16th of March : "Data renews on 16/03/2017"

I called them to ask why it has NOT renewed and they said it renews at midnight tonight which I said would mean the 17th!!

I said it should have been at Midnight after the 15th which becomes the 16th and the guy said no, it means it ENDS on the 16th… Then why would it say, Renews on 16th?? The guy says he understands my query, but that is not how it works.

Seems strange as with every other telco when it says renews on a certain day then it renews on that day, period.

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Comments

  • oscargamer on 16/03/2017 - 19:05
    -7

    get a life

    • newjackswing on 16/03/2017 - 19:28

      I doubt you even understood the question

      • oscargamer on 16/03/2017 - 19:37
        +1

        no - i understood the question

        i query why you have taken such umbrage at kogans answer

    • Moderatorneil on 16/03/2017 - 22:34

      oscargamer, there is no need to be rude and disrespectful. Please see my recent post on acting respectfully.

  • Axelstrife on 16/03/2017 - 19:19
    +1

    it's always been like this mate my telstra prepaid is the same way
    if it says it expires on the 16th that means up untill 11:59:59.

    • newjackswing on 16/03/2017 - 19:27

      I know that… but it says "renewed on the 16" shouldnt that mean midnight of the 15th?

      • Axelstrife on 16/03/2017 - 19:43
        +1

        It renews when it expires and considering it expires on the 16th that would mean the end of the 16th so midnight.
        why would they renew a day before it expires?

    • emibel19 on 16/03/2017 - 19:28

      There is a difference between expiry and renewal. I agree with the OP.

  • H E B on 17/03/2017 - 08:56

    The difference can be for some ozbargainers they want to use up all their data allowance at the end of the cycle only to find they have to pay some excess charges per mb for another full day especially if they use up say 1gb the next day thinking the cycle has renewed?

  • Seraphin7 on 17/03/2017 - 10:12

    So what actually is the problem here? You now know you get rolled over at midnight on the 16th or 17th (or whatever, I lost track). Are you actually missing out on anything here or does the rollover just happen 24 hours later than you were expecting?

    • newjackswing on 17/03/2017 - 21:17

      I ran out of data and was holding out for the renewed date of the 16th, which on the portal specifically states recharge is renewed on the 16th… only to be told that the 16 renewal day really means the 17th. So yes, I was without internet at home and mobile for 24 hours and I missed some important news, emails and NRL scores. It literally felt like the end of the world!

      With virgin it would state renewal is 3rd of every month and on the 2nd at 23:59 it would clock over and renew on the 3rd. But not with Kogan!

      • Seraphin7 on 19/03/2017 - 21:24

        Well, on the upside, now you know and won't get caught short next month.

  • ggrant on 20/03/2017 - 17:53

    They should probably state unambiguously -> Renews 23:59:59, 3/Oct/2017, or similar.
    Much like: Vampire Fancy dress party starts at midnight on 3/Oct/2017.

    I agree with you OP. The fail is with Kogan.

    • newjackswing on 20/03/2017 - 22:01

      Thanks ggrant. You are a gentleman and a scholar :)

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