Has Anyone Had Difficulty Obtaining Exchanges/Refund When Someone Has Passed Away?

Lbettina44 on 07/03/2017 - 14:05
Last edited 07/03/2017 - 14:05

I bought a groupon for a relative and I to use for his birthday but he passed away from unforeseen circumstances in last month. I explained to them that I'm not up for using it at this time. I also understand that the voucher stated no refund for change of mind so I asked if they could make an exception for credit instead as it's an extenuating circumstance. This is response I got:

Hi bettina44,

Good day!

I do apologize for this situation. However I would like to inform you that if there is clause stating "
Should you have any further queries, please do not hesitate to contact us No refunds for change of mind we can not process the refund for you.
I ask for forgiveness for this. However I can not process any mode of refund for this purchase. If I had an option sure I would have posted that to you.
If there’s anything else I can help you with in the meantime, please let me know. I would be more than happy to help you

Regards,

XXX

I now feel sick. Not because of the money but the response. Seriously good day? Thanks Groupon.

General Discussion

Comments

  • spackbace on 07/03/2017 - 14:11

    PM the Groupon Rep, or push their Customer Service. I'm sure there's exceptions to the rule, especially given you're happy to get credit.

    What was the purchase for?

  • [Deactivated] on 07/03/2017 - 14:41

    I'm surprised you didn't like the 'good day' part. I can't stand it when helpdesk staff ask if there is anything more they can help with if they didn't help in the first place :p I can understand how they might need to book services etc and can't offer a refund, but they haven't helped you by saying no.

  • [Deactivated] on 07/03/2017 - 14:46

    I bought a groupon for a relative and I to use for his birthday but he passed away from unforeseen circumstances in last month

    Regardless of groupon's response - did you already already give the groupon on the deceased? Not sure you should be asking for a refund…

    You can always try to sell the groupon in the classifieds/gumtree.

    • bettina44 on 07/03/2017 - 15:03

      no i haven't it was meant to be a surprise on the day.

      • [Deactivated] on 07/03/2017 - 15:58
        -3

        Leave it as a gift at the funeral? Maybe they'll appreciate the thought…

  • justyjm on 07/03/2017 - 14:53
    +1

    That's odd because my friend's Groupon voucher expired and she called them up and got a full refund. Try calling and I'm sure they'll be more responsive.

  • jaybmate on 07/03/2017 - 15:28

    You'll defeintinly be able to exchange for groupon credit. I've exchanged it before because 'there wasn't any avaiable dates left that i was also available for' and there wasn't much of a hassle.

    I also called up as poster above me did.

  • ApplePineapplePen on 07/03/2017 - 16:16

    I am sure u will be able to get a refund. Send a supporting doc such as death cert.

  • cantoangel on 08/03/2017 - 08:47

    I've been able to get a credit for Groupon (not refund), as my voucher expired before I could use it, I had unplanned travel for work.

  • Love a bargain on 08/03/2017 - 12:48

    If Groupon won't change its mind, consider selling it or giving it to someone who would enjoy a day at the wet N wild.

  • bettina44 on 13/03/2017 - 22:43
    +1

    Guys just an update, I eventually got a refund. It was a painful process but at least the second rep I dealt with was polite and professional.

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