I went to DM's to purchase one of their "premium" whiskey. Upon checkout the price was scanned 3.5K higer than the ticketed price. Put complain twice through their cust service and spoked with the Store Manager and State Manager but they still refused to honor the ticketed price eventhough they admited that the price has been there since they bring in the whiskey into the store last year. Anyone can tell me what kind of support available for me?
Thanks….
Does Store Have to Honor Wrong Priced Item?
Comments
Supermarkets have a voluntary code. There is no legal obligation.
And only Woolworths are a "signatory". IGA have their own similar code.
Coles are a signatory too
Expensive! What whiskey was it?
They have always honoured the ticket price for me but generally less than $20.
No, anyone who thinks different is delusional, companies aren't going to offer to honour a price 3.5k different if it means a loss to them, unfortunately this is the nature of business and I would be sure Dan Murphys would stipulate this under their conditions of sale to cover their ass
Sure for 20-50 dollars
But 3.5k, do you really think theyre going to take a huge hit like that, one customer complaining means nothing over a pricing error, for the 1 customer they lost over a clear mistake, they'll gain another 100 tommorrowHonest mistakes happen, I really do not know what you expected with a 3.5k difference in price
to cover their ass
I don't think they need to cover their ass it's just that until money has been exchanged for goods nothing has happened.
Having the 3.5K item in the store makes more money but no sales required. An automatic, unconscious process happens when people see the high figure that causes whatever normal price you pay for lower priced items to seem like better value.
Yes… you're so clever. They only stock the 3.5K bottle of whiskey so people can look at the $40 bottle and think WOW this is great value. /s
Also, it's 'subconscious' not 'unconscious'
The unconscious process is what happens after drinking a good part of the bottle - which is probably a good thing at this price!
I'm assuming 3.5k is a typo and it's meant to be 3.5x…
It could be either if the erroneous price is $1000.
If
Yep.
I'm surprised OP didn't mention being escorted from the alarmed display case opened by the store manager to the checkout (and maybe the car park later if he had purchased) by store security. :)
Nope, Its the Johnnie Walker Sir Alexander Walker whiskey. Ticketed at $4500 scanned at $8000.
Damn.. did it at least come with coke?
@dasher86:
It does come with a pretty box
https://m.danmurphys.com.au/mob/product/DM_506812/john-walke…Wow… I stand corrected!
It's so expensive that I doubt even the makers might not have tasted it ..
DM have done you a favour. you have saved money and your health. what are you complaining about?
DM should offer in-house finance with that kind of price tag.
$3.5K?? What drink was this?! ..of course they won't honour that
It's cheaper when you buy a case of 24 :-(
Just go a woodstock n cola 4 pack and you would feel the same…. different reason though.
Woodstock: why did i drink this bleh.
8k whisky: looking at an empty 8k bottle, why did i drink all of this.
If it's a genuine price error they don't need to honour it.
If they intentionally advertised that price to mislead customers then they can get in trouble.
https://www.choice.com.au/shopping/consumer-rights-and-advic…
Every contract needs an offer and acceptance. Australian consumer law says the customer makes the offer to purchase. If seller accepts that offer then there is a contract in force. So whatever the advertised price is, the seller can refuse to sell at that price. On the other hand deliberate systematic under pricing to get customers in would be a matter for the ACCC.
Been a long time ago but from memory basic contract law requires offer, acceptance and consideration to form a contract. I cant remember the case but there is one of those old victorian england era cases where somebody tried to force a shop to honour a mistaken pricetag and the courts determined that a label or pricetag is NOT an offer it is something they termed an 'invitation to treat'. When the buyer fronts up to the till and holds out their card or cash, this is the offer. The shop can tell you no at this point and no contract of sale is formed. If the shop accepted your $$ then later on decided they wanted their product back it might be a different story.
3.5k? I dream of the day when 3.5k is small change when buying grog
I dream of the day I can afford to spend a months worth of wages on a drink.
Nope, most of the posters are correct. A genuine price error is not enforceable as they can simply refuse to sell it to you. Once you take it to the register they can say ' Sorry, not for sale'…
I am not guessing the answer here, I am saying with 100% certainty based on current laws.
http://www.retailcouncil.com.au/scanning/scanning-code
Only supermarkets and only woolworths lol
If the price scans higher than on the shelf you get one free and if you buy more, the rest is at the lower price, happened to me the other day at Woolworths
The page notes it doesn't include alcohol
The page notes it doesn't include alcohol
Or items over $50
IGA have a similar scanning code.
Don't Woolworths own Dan Murphy's? Do they share the same policy? It's at least worth asking, what did they say OP? I'm assuming you've already asked them?
Doesn't cover liquor anyway.
They don't have to sell you anything. Period.
Tampons?
Store prices are an invitation to treat only.
This is one hell of a treat too!
That much money not enough brains.
Anyone can tell me what kind of support available for me?
AA?
Nimble?
I don't understand. On what basis do you think you should be entitled to receive it at the ticket price? Because you momentarily thought the item was cheaper you should get it at that price? Please explain this logical leap of entitlement.
You want support? May I suggest taking a course in physics and learning that as there is no center of the universe, it most certainly does not revolve around you.
Ahhh….another misguided customer who thinks it's their right under consumer law.
Another cracker is "change of mind refunds"
"the price is wrong…is it free ?" hahahah
In my opinion trying to get something for a price the store isn't happy with is a bit like stealing. Especially if it's a small business.
stores do not have a legal obligation to honor a ticketed price..
See previous post
https://www.ozbargain.com.au/node/147028