Optus Porting Outage - Who Else Is Affected?

ronnknee on 02/03/2017 - 16:16

On Tuesday night, I ported from Telstra prepaid to Optus prepaid. I lost signal in the middle of the day, which I found strange as I'd normally lose signal around 9 AM in the morning every other month. I swapped the Telstra SIM out with an Optus one and I still haven't got signal. Strange.

So I called up Optus Porting Support (their direct number is 1300 302 498) and spoke to the customer service representative. They said that my service is active however, they are experiencing a mobile porting outage so the ports have not gone through. I was told to wait 24 hours.

I called up again today. The representative said that the porting outage is now over and they're clearing the backlog of ports. Again, they told me to wait another 24 hours.

Apparently they have been experiencing this issue since February 15th. I'm surprised that no one's mentioned their experience here or on Whirlpool yet.

Anyone else affected and want to share your thoughts?

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Comments

  • Diji1 on 02/03/2017 - 16:30

    I don't know but I'm currently just about to PayPay dispute or TIO Kogan for the following retardation: I paid $1 using a credit card to get their voucher plus SIM … they sent me the SIM … but they check ID by making a credit card credit/debit of $1. Which failed.

    So they're failing to activate the service because the payment method I used to pay isn't good enough to prove my ID. Naturally they do not supply any online help but they inform you to call them using a Kogan SIM card. So I call and it explains that it cannot call Kogan until it's activated.

    At that point I just said forget, the company is run by retards for retards so you can refund the $1.

    • tranter on 02/03/2017 - 16:42
      +1

      It's tempting to get these cheap deals via Kogan and Vaya etc but it's just not worth it. There are plenty of warnings in the deal comments about these companies.

  • tranter on 02/03/2017 - 16:39

    I initiated a port from Telstra to Optus yesterday afternoon.

    Nothing happened all afternoon and also nothing this morning. I suspected there was an issue so I did a live chat with Optus. They called the porting team who in turn processed the port manually which was immediately successful.

    • ronnknee on 02/03/2017 - 16:44

      Hmm, that's a bit worrying on my side then. I should also mention that the SIM starter pack was supposed to expire on March 1st, but if I activated it the day before, I'm hoping it won't be a problem.

      • tranter on 02/03/2017 - 16:58

        I wouldn't worry about the expiry, I don't think that's going to be a problem.

        I recommend doing a live chat and sorting it out that way. I find the live chat team far more helpful compared to the support team on the phones.

        If they don't initiate it in live chat ask them to call the porting team to complete the port manually. Hopefully it can be resolved that way.

        I should also say if the first contact on live chat achieves nothing, initiate another session and try with a different person.

        • ronnknee on 02/03/2017 - 18:03

          Thanks, I just contacted live chat. So my service is active but my SIM isn't. They just linked the SIM and the number together. Hopefully it'll work soon!

    • terahammer on 02/03/2017 - 20:25

      I initiated a port from telstra to optus on Monday. Still nothing today

  • kelasen on 03/03/2017 - 08:28

    Initiate the port last Saturday, contacted them thrice via chat but was asked to wait (and no ETA). Eventually went into store yesterday and they connected me to MAT (mobile activation team) and they ported it in 1 minute.

    • ronnknee on 03/03/2017 - 09:52

      Yea I'm still not connected yet. Still no idea what's wrong. Maybe I should drop by the Optus shop as well after work.

  • scrimshaw on 03/03/2017 - 11:52

    My sim is also not working. 2.5 weeks and counting

    I got impatient and have decided to buy myself a Kogan 365 prepaid voucher from that deal already.

    • ronnknee on 03/03/2017 - 12:31

      So frustrating. I'm also using a Kogan SIM from one of the deals last month as a backup for data and calls. Just that people (possibly from work) won't be able to reach me by phone.

      • scrimshaw on 06/03/2017 - 11:20

        Porting completed as of last night. Finally… But now I have no use for the optus sim.

        • ronnknee on 06/03/2017 - 13:20

          Did you have to do anything else?

  • broot on 06/03/2017 - 08:54

    i m porting woolworthsmobile to optus this morning, optus representative said they r currently experiencing outage, need to wait for 24hrs.

  • MishyMoo on 06/03/2017 - 11:12

    I tried porting in to Kogan on friday with the $1 voucher deal recently. It didn't work, so I called Kogan - calls weren't being answered due to their system being overloaded, so I came here, read the forum, went to Kogan online chat, who told me to try online.
    I tried 8 times- it didn't work.. saying my name on the credit card didn't match the name given (it did). I called Kogan - (they were able to answer this time) who took (some of) my credit card details, my Kogan sim number and my existing number. Was told that I would be contacted within 48 hours.
    By today, Monday, I hadn't heard from them, so I called Kogan help - was told they didn't work on Sundays, and to try again online, using a different browser and manually input my address (not to select it from the suggested address). I tried and it asked me to use a different credit card. Tried that, didn't work, kept saying that my name on the card is different to my name given (it isn't).

    I called Kogan, told the whole story, and asked Kogan guy to input my details and also advised that I was upset with Kogan over this. Kogan guy tried and it wouldn't work for him either.. I asked if he had had this problem before he said he couldn't.wouldn't tell me about such Kogan details, and said that they would call me when the problem is fixed, and when asked he didn't know when that would be, but hopefully within 24 hours. I asked if he could save my details for when they tried again, he said they couldn't/wouldn't for 'your security' reasons

    I'd wondered if it was because I had ported out the day before to Lycamobile and am trying to port in to Kogan as a new account (I read in the forums here that others had successfully done it and ordered and registered Lycamobile sim), however, given that Kogan seem to know that they have a problem, I guess it's not me…??

    Anyone else have a problem with the porting out/porting in $1 Kogan deal or do you think I am I being fobbed off and ought not waste any more time on this?
    I want to keep my existing number - it's the one I've had for over a decade.

    • ronnknee on 06/03/2017 - 11:42

      You mean like Diji1 in the first comment?

      • MishyMoo on 06/03/2017 - 11:57

        yes, my Kogan issue sounds like Dijis issue

  • Hogg on 06/03/2017 - 12:29

    How can a huge Telco like Optus leaves things stuffed like this for so long? Has the problem been resolved?

    • MishyMoo on 06/03/2017 - 13:08
      +1

      exactly - perhaps Kogan bit off more than it could chew (or was Ozbargained) with their $1 deal and are unable to cope with it.
      I posted my long post in the hopes that it could help others - as this is where I came to get info and see if others were having an issue with it. I figured others might come here looking for answers also. I was surprised that there were so few posts about it…..

    • ronnknee on 06/03/2017 - 13:19

      Apparently the outage has been resolved but my number is still in limbo (not with Telstra but still not active with Optus).

      • MishyMoo on 06/03/2017 - 13:34

        Hard to imagine this rubbish happens in our high tech world of instant results. So sorry you can't access your number. That would suck!

        • Hogg on 06/03/2017 - 15:42
          +1

          To be honest, I've had nothing but trouble with Optus since I've switched. They are cheap but damn is the service poor.

  • MishyMoo on 06/03/2017 - 16:01

    …. Just remembered that Kogan is Vodafone… No wonder there were so few posts about it here… I'll look elsewhere for answers.

  • ronnknee on 07/03/2017 - 23:05
    +1

    Okay finally my problem is resolved. After visiting a store yesterday, the representative opened an IT support case for me and internet was restored on my number. However, SMS and calls were still unavailable. Today, I called tech support (133 937) after speaking to 5 useless operators, the final one figured what was wrong. Apparently the back end of the system was showing that I was on postpaid (no idea why), and the front end was showing that I was on prepaid. She made some changes and now it's all good.

  • frenzaltom on 19/04/2017 - 20:01

    im having issues also with porting from boost to optus. starting process this morning. 640am. still nothing, tried support they say its on telstras end.

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