Airline Modified Schedule, Can I Cancel It for Free?

qwertyaz on 02/03/2017 - 15:58
Last edited 02/03/2017 - 15:59

Background info: Jetstar return for free to Japan sales, going in April.

I have been thinking of cancelling my trip due to my work commitment, I wasn't expecting any money back because this was some kind of promotion sales and budget airlines usually very stingy at refund policy. However I just got an email from Jetstar saying that the schedule for my returning flight has been modified, from 20:55 to 21:05. Yes, it's just a 10 minutes change, but can I still use it as an excuse to cancel my booking and receive full refund? I have done something similar in the past with other major airlines, but it was an 3 hours delay and this is merely 10 minutes.

Any advice will be appreciated.

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Comments

  • anna10 on 02/03/2017 - 16:06
    +2

    I think if you look into the Jetstar T&Cs, 10 mins will definitely not cut it sadly. This q. comes up periodically - it may be 3 hours or something. Someone here will know.

  • holdenmg on 02/03/2017 - 16:08

    No, you would already be checked in and at the Airport for the
    Scheduled time.
    That the flight is leaving 10 minutes later is nothing much…

  • rambutann on 02/03/2017 - 16:12

    Yeah nah I think it needs to be a number of hours different in order to be entitled to a refund…

  • [Deactivated] on 02/03/2017 - 16:15
    -2

    lol…….. 10 mins and youre having a whinge

    • BigTed on 02/03/2017 - 17:26
      +7

      Not really having a whinge - just asking the question.

  • Lysander on 02/03/2017 - 16:23
    +2

    However, keep in mind that by law ALL airlines must give you back government taxes, airport security fees etc. It is only the fare component that is non-refundable as those other fees are only payable by the airlines if you actually travel.

    So you can ask for those back.

  • pantsparty on 02/03/2017 - 16:42
    +5

    Please tell me you are just posting this to get reactions out of people. If this is a real question then I feel bad for you.

    • qwertyaz on 02/03/2017 - 17:35
      -1

      I actually did some research online before posting here, someone mentions that it's possible even its just 5 minutes

  • inherentchoice on 02/03/2017 - 16:48

    I think it's possible, but they would be doing it as a favour to you rather than as something they need to do by law or under their T&Cs. Have a chat to their call centre, and if unsuccessful at first then you can ask to speak to a manager depending how far you're willing to go.

    If they refuse a refund as a fallback you could perhaps ask if they will do vouchers or reschedule it to November or whatever.

    If they still decline then I'm sure you can change the flight to a day later or earlier which will shorten your trip and give you more time to do your work here.

    Let us know how you go.

    • Lysander on 02/03/2017 - 17:41

      Not a favour. Their T&Cs do not trump the law.

      It would be unjust enrichment which is clearly against the law. In fact, the airlines pay those fees on each passenger's behalf when they travel. If the passenger does not travel they fees are not payable. Hence the money given to the airlines to pay those fees which now do not need to be paid must be returned to the passenger. Apart from that being the law, it is common sense really.

      • inherentchoice on 02/03/2017 - 18:12

        Why would it be unlawful or unjust for a company to do a favour for their customer? It's something done at their sole discretion and not under compulsion.

        What next, is someone going to get sued for "unjust enrichment" by donating to a charity that other people don't support?

        • Lysander on 02/03/2017 - 18:15

          You mean the refund of the whole amount.

          I am talking about the fees and taxes component only. They do not have to refund the fare component - that would be a favour.

          But the fees they must refund by law. If something is required by law, you cannot call it a favour as one then has an obligation rather than discretion.

        • inherentchoice on 02/03/2017 - 18:21

          @Lysander: Yes I meant a refund of the whole amount. I guess I mis-interpreted your comment because I thought you were saying that the law prevents them from doing favours for customers as it would be unjust enrichment.

        • Lysander on 02/03/2017 - 18:21

          @inherentchoice:

          Of course not. Keeping taxes and fees would be unjust enrichment.

          All good. Just a misunderstanding. ;-)

  • retiredfeline on 02/03/2017 - 16:52

    Only if they offered to let you change. Moving the departure forwards won't qualify as you are not inconvenienced.

  • Seraphin7 on 03/03/2017 - 09:49
    +1

    Yeah, no. I'm amazed they would even inform you of a 10 minute change. If the thing actually leaves within an hour of scheduled time you're doing well.

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