Hi Everyone,
Telstra have been giving me some serious grief.
I've been a Telstra ADSL2 Customer for the past 4 or so years and they have given me nothing but grief. My internet connection drops out on average about 4 times a day. My download speed peaks at 5MBs. I've run speed tests where my speed is around 0.2MBs with a PING of over 1000. I've spent over 40 hours on the phone with them as of last year alone.
They have sent countless amounts of technicians to site and they cant fix the issue.
Last December I received a letter as well as a phone call from Telstra advising that NBN has become available in my area. When they called me, they said we can upgrade to wireless NBN for the same amount we are currently paying etc. (we aren't on any locked in contract).
All in all it was just meant to be a straight switch from ADSL to NBN for the same price per month and data etc.
Upon agreeing to switching to NBN it took NBN 5 weeks to come out to my house which they did on Friday 17/2.
Upon there arrival they did speed tests which said that we aren't reaching the speeds for wireless NBN and we will have to go with Satellite NBN.
On Friday Telstra also cancelled my ADSL2 Service because they thought the NBN was going to go through. (Without any permission from myself)
On Friday I called up Telstra asking why my internet isn’t working (Not knowing it was cancelled). I explained NBN came out to site and couldn't run wireless internet and how we require satellite.
They turned around and told me that our internet isn’t working because they cancelled our ADSL service. I told them to re-instate it as it was cancelled without me giving the go ahead and that the NBN isn't operational in my area.
The lady I spoke to said "I can't re instate your internet because we no longer have that contract available. It has been cancelled. If you want to go ahead with it I will have to make up your contract again and put it through as a new order.
I was also told that my internet would be back up and working in 24 Hours.
The lady also said she will call me back on Saturday to confirm this. Upon her calling back on Saturday 24 hours later she told me that unfortunately the people to approve my account and re activate my internet aren't working until Monday and that she will call me back at the agreed time of 8am.
After receiving no phone call on Monday I decided to call Telstra back at 3PM. The new person I spoke to said that they can't see any new order through, they can only see an order for NBN (The original order from 17/2).
Again they said they have to re-instate my ADSL Service. I told them that I've already been through this whole process. Telstra then proceeded to say that it's not Telstra's fault and in order to re-instate my ADSL Service it will take a further 5 days to put through a new order.
I'm so over Telstra's Bullshit. I have phone records from Friday 17/2 to Monday 20/2 that show's I've been on the phone with them for over 6 and a half hours trying to get this fixed.
The last person that I spoke to also advised me that wireless NBN was never going to work in my area. So they caused me all this for no reason. I run a small business from home. I’m now 5 days behind on my bookwork because I need the internet. Not including the amount of money I've lost from not getting back to emails and paying workers etc.
Can anyone give me advice on what I can do??
I've spoken to Managers from Telstra, Complaints Team, Sales Team and various other people.
Sorry for the long post.
TPG ADSL?
Cheaper, and better service imo.