Bought a $450 item from eBay, the item is lost by Australia Post.
The driver put a Attempted Delivery tracking and say my office is closed when everyone is in the office. Since then Auspost lost track of the item.
The seller would not reply to any of my request.
I open a case with eBay and they closed my case saying the tracking info show the item is delivered to my address. I called eBay and they say that when the tracking information shows Attempted Delivery, that means it is delivered. Even Australia Post knows that they have not deliver my parcel.
Is there anything else I can do in this case. This is really unfair.
Updated 8/Jan
My appeal with eBay is denied, and they basically repeat the same thing to me. below I extracted the wording they used as the reason to deny my appeal:
ebay: "The tracking information shows that the courier attempted the delivery and that would be considered as delivered. Your appeal has been denied since proof of delivery was provided"
I found that the seller advertised the delivery method as Parcel Post + Signature. So now I am going back to eBay with this particular point to ask them to provide me the proof of delivery with my Signature on it.
If this doesn't work out, I can only say eBay is really dogy in handling this.
Updated 9/Jan Part 1
My 2nd appeal to eBay is denied again base on my argument that the Parcel Post + Signature delivery I mentioned in my previous update and below is the reason for denial:
eBay: "We have checked the transaction and it shows that it was delivered to the correct address which was the reason why we have denied the appeal. As for the signature confirmation, we don't require signature confirmation if the item is less than AUD 750. It would be best to contact the courier to ask information about the item delivered."
Updated 9/Jan Part 2
I am really trying every single effort to deal with eBay and go back with the tracking information again.
As I previous mentioned, the Attempted Delivery even is on the tracking but it is not at the Suburb my delivery address is.
The tracking event happen at the suburb which is 2 sub away from where my office is.
So i appeal to eBay again and as expected it is denied again with the reason below:
eBay: "Please know that eBay doesn't see or handle items on eBay. We based our decision from the information that we have on file. If you have not received the item, you may want to contact Australia Post about this and file a claim. "
To be honest, I am not going against the seller at this matter, what i found that is how eBay being so dogy in turning black to white.
Updated 10/Jan
I gave up with eBay, they are just protecting themselves, and standing firm on the ridiculous reason for the decision.
Even they know the buyer cannot make a claim with Australia Post, they still ask me to contact Aust Post for inquiry and compensation.
All these times when I make a purchase on eBay, you see the phrase of "money back guarantee", "Buyer protection" are absolutely misleading.
I have contacted the seller again and again, and finally he make contact with Aust post and lodge a case for the delivery.
Doesn't sound like a seller issue to me. All Aus Post unfortunately; they are a shambles…