eBay Item lost, Seller ignore request. eBay refused refund

Lrayn7x on 07/01/2017 - 11:06
Last edited 10/01/2017 - 10:31

Bought a $450 item from eBay, the item is lost by Australia Post.

The driver put a Attempted Delivery tracking and say my office is closed when everyone is in the office. Since then Auspost lost track of the item.

The seller would not reply to any of my request.

I open a case with eBay and they closed my case saying the tracking info show the item is delivered to my address. I called eBay and they say that when the tracking information shows Attempted Delivery, that means it is delivered. Even Australia Post knows that they have not deliver my parcel.

Is there anything else I can do in this case. This is really unfair.

Updated 8/Jan

My appeal with eBay is denied, and they basically repeat the same thing to me. below I extracted the wording they used as the reason to deny my appeal:

ebay: "The tracking information shows that the courier attempted the delivery and that would be considered as delivered. Your appeal has been denied since proof of delivery was provided"

I found that the seller advertised the delivery method as Parcel Post + Signature. So now I am going back to eBay with this particular point to ask them to provide me the proof of delivery with my Signature on it.

If this doesn't work out, I can only say eBay is really dogy in handling this.

Updated 9/Jan Part 1

My 2nd appeal to eBay is denied again base on my argument that the Parcel Post + Signature delivery I mentioned in my previous update and below is the reason for denial:

eBay: "We have checked the transaction and it shows that it was delivered to the correct address which was the reason why we have denied the appeal. As for the signature confirmation, we don't require signature confirmation if the item is less than AUD 750. It would be best to contact the courier to ask information about the item delivered."

Updated 9/Jan Part 2

I am really trying every single effort to deal with eBay and go back with the tracking information again.
As I previous mentioned, the Attempted Delivery even is on the tracking but it is not at the Suburb my delivery address is.
The tracking event happen at the suburb which is 2 sub away from where my office is.

So i appeal to eBay again and as expected it is denied again with the reason below:

eBay: "Please know that eBay doesn't see or handle items on eBay. We based our decision from the information that we have on file. If you have not received the item, you may want to contact Australia Post about this and file a claim. "

To be honest, I am not going against the seller at this matter, what i found that is how eBay being so dogy in turning black to white.

Updated 10/Jan

I gave up with eBay, they are just protecting themselves, and standing firm on the ridiculous reason for the decision.

Even they know the buyer cannot make a claim with Australia Post, they still ask me to contact Aust Post for inquiry and compensation.

All these times when I make a purchase on eBay, you see the phrase of "money back guarantee", "Buyer protection" are absolutely misleading.

I have contacted the seller again and again, and finally he make contact with Aust post and lodge a case for the delivery.

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Comments

  • msmhw on 07/01/2017 - 11:16
    +28

    Your problem more with Australia post than with eBay/seller. You should ask them what to do or if they can provide you a evidence that it has been lost. The seller should take part of the responsibility to follow up with Australia post but he seems doesn't care that much.
    Maybe you should try disputing the case with PayPal or your credit card provider.

    • DarkOz on 07/01/2017 - 12:07
      +20

      The buyer can not make a claim to Australia Post. Only the seller can. That was what I was told last time when I tried to make a claim to an item that went missing in the depot.

      • msmhw on 07/01/2017 - 16:09
        +3

        the buyer can not make claim if the item actually lost.
        I had a similar problem with AP before. In my case, they put the "missing you" card and I need to collect it from my local post office ( the delivery man never knock the door). When I went to collect the couldn't find it. After some calls and chasing the problem with AP they found my item in the back of the track.

        • [Deactivated] on 09/01/2017 - 08:54
          +7

          I get really annoyed by this, not just AP but couriers in general will not knock. I have had one instance where the front door was open and they still didn't knock.

        • paloverde88 on 11/01/2017 - 00:00

          This won't be the last time Australia post lazy casual just slip an attempted delivery without even knocking on the door. Australia post is only good for sending useless items. As Australia post is still government controlled you can seek Commonwealth ombudsman assistance

        • paloverde88 on 11/01/2017 - 00:08

          It's not even a claim Australia Post had lied about a delivery. Speak to someone senior that if they do do resolve this satisfactorily, You will lodge a formal complaint to the ombudsman under the ombudsman act 1976

        • mba on 12/01/2017 - 08:21

          @paloverde88: This happened to me last month when the Auspost "attempted delivery" of the parcel updated on their website, but no card left in my letterbox.
          When I went to collect it at the counter I questioned the lady and she oh yeah "the contractor wont make an attempt if its an apartment complex otherwise he won't finish his day"

        • paloverde88 on 12/01/2017 - 22:20
          -1

          @mba:

          seems like most members here love Australia Post. Such an iconic Australian!

    • zealmax on 09/01/2017 - 22:38
      +5

      Auspost is a lost cause. I received email stating the item will be delivered that day. I waited with the front door open. Then I receive another email shortly after stating the item was delivered. I call Auspost and they raise in inquiry, I ask them what happens if the delivery driver says that it was delivered to the correct address? The answer was they give the driver the benefit of the doubt. So my words are worth nothing and the inquiry is a waste of time.

      Few hours later neighbor two doors down brought a package and said it was left in front of her door. I thank the neighbour and. Sait intently on what Auspost has to say. Week later I receuve an email saying that the inquiry found the item was delivered to the correct address, lies. So I reply to the email saying that it was not delivered to me but the to the neighbour. Receive an auto reply stating the reply was not sent because case is closed.

      There is a canyon sized hole in there process. They take the customers as fools. They are almost as bad as Toyota customer service when claiming warranty.

      • ntt on 10/01/2017 - 00:14

        sorry what's wrong with Toyota customer service, may I ask?

        • zealmax on 10/01/2017 - 07:53

          Well, to be fair it is the "Dealer" warranty service people that promise the world and do nothing. Rather than fix the problem they just keep quiet until you kick up a fuss then go into hibernation again.

      • paloverde88 on 11/01/2017 - 00:02

        The ombudsman is where the buck stops this is a government controlled entity.

  • insular on 07/01/2017 - 11:29
    +1

    and here i was thinking that paypal (assuming you paid with paypal?) always sided with the buyer.

    if owner can't prove delivery this is what happens.

    technically it shouldn't, because you theoretically should have purchased insurance (if it was offered), or the seller should have offered it.

    but i hate selling on ebay for this reason. it can just leave you way out of pocket.

    open a paypal dispute?

    • JimmyF on 10/01/2017 - 13:03
      +4

      The problem is, the drones think 'attempted delivery' is the same as 'delivery'. Which it is not.

  • trustnoone on 07/01/2017 - 11:31
    +5

    I could be very wrong here, but I'm almost sure I once read on eBay that "the seller is responsible for the item until it's in the buyer's possession." you can find that details here: http://pages.ebay.com.au/help/pay/shipping-problems.html

    I'd argue that it was never actually in your possession so I'd imagine you should be covered for this, I find it interesting that eBay believes otherwise. I'm not sure (I'm not a lawyer) but I /thought/ that this was legally the case for Australia (which isn't always the case in other countries). Which is why most sellers are told to sell items like concert tickets and things through registered post to prove pickup (possession).

    I wonder if its worth either contacting eBay again, or just disputing through Paypal or Credit Card due to above not ever being in your "possession". But always in Aus post possession (since you never signed for it either).

    • rayn7x on 07/01/2017 - 12:26

      I have been arguing with eBay and they told me that their system show Attempted Delivery which meanings to them it is delivered and in the buyer possession.

      So They are not with the buyer. They asked me to contact Australia Post to claim for compensation

      • empty456 on 07/01/2017 - 13:29

        Yes, that is what happened to me to hence my suggestion to chase up AusPost. The item is not "lost" at this point, it is in "Attempted Delivery" status. Hence it is very easy for seller/PayPal/eBay to argue that the onus is not on them. In the page I linked to earlier, seller can chase up Auspost only if the item is lost. In case of delivery the addressee should chase it up. I know it is not delivered but the attempted delivery status might be a grey area.

      • [Deactivated] on 07/01/2017 - 15:51

        I was told one time when I was about to buy insurance at AusPost that it's EXTREMELY rare for an item to be entirely lost, they can generally always figure out what happened to it. Pressure them a bit.

      • atolikan on 12/01/2017 - 02:03

        just ask auspost for proof it was lost in writing

  • jackofspade on 07/01/2017 - 11:57

    Normally attempted delivery gets redirected to the local PO. Have you checked with them?

    • rayn7x on 07/01/2017 - 12:28

      Definitely checked. And if is arrived at the Post Office, the tracking will update too.

      However in this case, it is just not happening. Post Office say there is no such item waiting to be collected for that person or that street address.

  • try2bhelpful on 07/01/2017 - 12:06

    This is why I prefer "bricks and mortar" stores or pickup. There are a number of places springing up as "point of presence" delivery places - we used one for Vinomofo (cost us a couple of bucks extra but we figure we aren't responsible until we go to the POP place and it is handed to us). Mind you, the POP place has some of the worst security I've seen so won't be going back to that one.

    For your issue now:
    a) Go to the local PO and see if they have it. I've had parcels put there without a card before
    b) If you have a tracking number see what you can get Australia post to do for you. If they admit they have lost it then they should find it. Sometimes all you need is to nudge them, 'cause they can't be bothered unless you do.

    Best of Luck.

    • rayn7x on 07/01/2017 - 12:28

      Thanks.

      Definitely checked. And if is arrived at the Post Office, the tracking will update too.

      However in this case, it is just not happening. Post Office say there is no such item waiting to be collected for that person or that street address.

  • empty456 on 07/01/2017 - 12:06
    +1

    I recommend you chase up Australia Post because the seller definitely sent it and the courier (in this case, AusPost, is deemed to have possession). The rules on waiting time are here: https://auspost.com.au/parcels-mail/missing-mail-items

    PayPal or eBay are pretty much pointless to chase at this point since the item was indeed sent by the seller, in my opinion. Seller has the option to replace out of goodwill but I doubt it at this point because the item is worth $450.

    • rayn7x on 07/01/2017 - 12:30

      Thanks for your advice

    • paloverde88 on 11/01/2017 - 00:03

      Threaten AP with the Ombudsman they are a government entity they have certain obligation they need abide under law.

  • DarkOz on 07/01/2017 - 12:11
    +3

    Only the Seller can make a claim with Australia Post because they posted it and they would have the receipt too. The Buyer can only track it with the tracking id.

    I had a similar runaround with an item going missing in the depot. In the end I only had 2 options to dispute the payment with PayPal or my credit card provider. As the item was $45 I didn't want another runaround and decided to let it go.

    I would suggest the OP to contact PayPal or the credit card provider to dispute the payment. Australia Post won't want to deal with you. The Seller wouldn't want to lose out. Ebay doesn't care as much as they said they would.

    • rayn7x on 07/01/2017 - 12:29

      You are right indeed. Thanks.

      • Ughhh on 07/01/2017 - 12:43
        +2

        For item not received claims on PayPal, they only require proof from the seller that the item was sent via eligible post methods. So if buyer has lodgement receipt or tracking which shows it was derived (their definition may be the same as eBay, viewing attempted delivery as delivered), you will lose the case.

        • Lucky13 on 10/01/2017 - 17:39

          Cant hurt lodging an item not received dispute with Paypal as it was a pretty expensive item

  • insular on 07/01/2017 - 12:31
    +4

    ebay in this case is absolutely delusional in claiming that because there was 'attempted delivery', that you have the item in your possession.

    seller should have sent registered post (or there been an option?). no signature = no proof of delivery.

    • [Deactivated] on 07/01/2017 - 12:43
      +1

      Ebay states signature is required for items over $750 only, otherwise tracking number showing delivery good enough.

    • Renrut on 08/01/2017 - 10:47

      Aus post just get anybody to sign,do not ask for ID when a signature is required. No help there they say you signed for it.

  • RockyRaccoon on 07/01/2017 - 12:39

    Was it insured?

    Austpost at best will only refund postage costs if they agree they lost it.

    So no point chasing that side up unless it was insured

    • paloverde88 on 11/01/2017 - 00:12

      But AP had fabricated a story that delivery was attempted when no such thing has happened and normally they then leave it at Post Office but this did not happen. The ombudsman.

      • RockyRaccoon on 11/01/2017 - 00:29

        Fabricated or not. AP will simply say they lost it. The best outcome.

        But If its not insured all they will then pay is the amount of the postage.

        I posted an item , and AP even agreed they received it - it was tracked. After that they have no idea where it was.

        They admitted this, and cooghed up the compensation, which was to refund the postage costs .

        They said if it was insured they would pay up to the value or the value of the insurance that was taken (the lower of the two)

        Given your other posts you dont seem to understand that AP is a law under itself and operates differently to other businesses

        From the postal ombudsmen site

        is not a court or tribunal. While we can recommend an outcome or action, we cannot direct a postal operator to take a particular action.

        • paloverde88 on 11/01/2017 - 21:53

          All Ombudsman say that but what they say is usually respected.

        • RockyRaccoon on 12/01/2017 - 05:57
          +1

          @paloverde88: maybe true, if you get them to recommend action, but as in my case they just say that's all AP needs to do, - refund the postage. So getting them to recommend what you expect, is just wild dreams.

          Life isn't fair, and AP is life when it comes to deliveries.

          You need to understand when to hold and when to fold. With AP the deck is stacked against you.

          Sweety, you just need a little more life experience

        • paloverde88 on 12/01/2017 - 22:19

          @RockyRaccoon:

          thanks sweet peas and petals to you too.

  • Venison93 on 07/01/2017 - 12:59

    I've had AusPost lose stuff before and the seller not respond, but never in the same manner that's happened to you. In my case ebay refunded me, no idea what happened with the seller though, whether ebay passed the charge onto them or not. But as mentioned it's the seller's responsibility to raise the claim with AusPost for lost items, so if they refuse to do so, that should be on them and the buyer gets the money back.

  • dins on 07/01/2017 - 15:49
    +4

    Sorry to hear that mate. Hopefully you paid with a credit card. If so lodge a chargeback. Then eBay/PayPal will take notice. How exactly does attempted delivery equate to an item being delivered. That's just ridiculous. It's the seller's responsibility to insure items afaik because a similar thing happened to me few years back as a seller and in my case the buyer ended up getting a refund. Not sure it that has changed now tho. Still you have a decent case I think if you lodge a chargeback. Good luck champ.

  • dins on 07/01/2017 - 15:52
    +1

    Also keep checking the tracking record. Sometimes missing parcels just magically turn up a few days later. Not blaming the seller for Aus post mucking things up but very poor from the seller to not try to help you out by lodging a claim with Aus post. What goes around comes around.

    • rayn7x on 07/01/2017 - 19:31
      +5

      I deal with AustPost with no success and is the Seller who doesn't response to me and not trying to help checking with the Aust Post.

      Whats an innocent seller doesn't response to the case and avoiding the buyer.

      So sad ebay has Seller like you there, give me your Seller Id so I make sure I wont run into you.

      • [Deactivated] on 10/01/2017 - 08:42
        +2

        At least neg them to warn others after exhausting your options contacting them

    • highwind on 07/01/2017 - 19:37
      +6

      If you were a reputable seller, you would try to ensure your buyer is happy. Ignoring your buyer when you're the only one who can do something is a fast track way to get negative feedback.

      If the seller tried and got nothing from AusPost, then I would agree the seller has no more obligations

    • AsSeenOnTv on 09/01/2017 - 12:39
      +1

      The seller has an issue with Australia post not the buyer as the contract is for the goods to be delivered with signature and until they are then it is a seller problem.

    • No ONE on 09/01/2017 - 20:33
      +1

      Can I have your ebay ID so I can block you from both as a seller well as buyer.

    • JajaMinx on 10/01/2017 - 06:50
      +2

      Go back to sniffing that $600 wallet, little girl.

    • rayn7x on 07/01/2017 - 21:51
      +12

      Fair? As a buyer, I can't even request for a compensation from AustPost, only the seller can do that.
      Is it Fair?

      • SnoozeAndLose on 07/01/2017 - 21:57
        +3

        Even when the seller submit request for compensation from Aust post the total amount can be claimed is $50 if it is not insurance.

        ALso it may take up to 15 business days to get this done as Australia post will said they need time to investigate.

        On the seller side, he do not know if the item have arrived but buyer claim not delivered, this is what ebay buyer protection make seller at lost all the time, you need to understand why the seller try to avoid dealing with you.

      • Ughhh on 09/01/2017 - 16:06

        Because the contract is between the poster (seller) and austpost, not the buyer.

        • paloverde88 on 11/01/2017 - 00:15

          Australia Post is a public service therefore you do not need a contract it is covered by legislation Postal Act

        • Ughhh on 11/01/2017 - 00:36

          @paloverde88:

          Interesting. Can you link the specific part where it states that anyone besides from the person who exchanged the parcel and money for the service (thus forming the transaction), can claim compensation?

        • paloverde88 on 11/01/2017 - 21:57

          @Ughhh:

          They have to be accountable. Transparent, fair just like all government departments. They cannot just say oh we lost tuff luck here's $4.25 postage. If this is how easy they can get off where then is the incentive to actually be honest?

        • Ughhh on 11/01/2017 - 22:10

          @paloverde88:

          You didn't answer my question.

          Can you link the specific part where it states that anyone besides from the person who exchanged the parcel and money for the service (thus forming the transaction), can claim compensation?

          Yes, they need to be accountable, but to the person whom the contract/transaction was formed with (poster) or just any random who was not involved in the transaction/contract?

        • paloverde88 on 11/01/2017 - 22:13
          -2

          @Ughhh:

          Just google AUSTRALIAN POSTAL CORPORATION ACT 1989 and search thousands of pages for the section

          People here have a bad habit of wanting to be spoon-fed

        • Ughhh on 11/01/2017 - 22:15

          @paloverde88:

          So the answer is no, you can not link the exact act which supports your statement. Thanks. If scientist could write "just google XXX author and find it yourself, I am right" it would be pretty messed up world.

          By Law the Human Rights Act, you have to have spoon feed everyone in the whole planet. If you just google it, you'll find it, unless you want to be spoon fed.

        • paloverde88 on 11/01/2017 - 22:16

          @Ughhh:

          You just want spoon-fed solutions without making any effort

          People here can point you the direction but you need to do some legwork.

          When people say Postal Act and Ombudsman that should give you a direction to move towards to find out the facts but you want people to quote you the act, wash your Windows wipe your toilet make you tea.

        • Ughhh on 11/01/2017 - 22:20

          @paloverde88:

          Or you're just incapable of providing evidence to support your claim? The Postage Act says YOU are liable for any mistake Aust Post makes. Its in there somewhere, search it yourself in those 100000 pages.

        • paloverde88 on 11/01/2017 - 22:22

          @Ughhh:

          I point you the direction you want full service as if this is my full time job no gratitude.

          I absolutely refute a legislation that holds the AP as faultless like you make it out. It would not have passed the senate during reading and debate.

        • Ughhh on 11/01/2017 - 22:29

          @paloverde88:

          You still owe the OP $100 by the Postage Act, also by the Fair living money Act.

          Might as well enter random numbers into the Aust Post tracking untill they get a valid tracking number, Then claim compensation on that.

    • dins on 07/01/2017 - 21:59
      +3

      You pay for the item. Aus post mucks it up. You ask the seller to look into it but they ignore you. How exactly is OP being unfair? Should leave negative feedback so other buyers know what kind of seller they are. Very poor form.

  • smashed on 07/01/2017 - 21:57
    +1

    I don't know what you guys are on about. You are covered via PayPal if you didn't receive the goods and attempted delivery doesn't count.

    • dins on 07/01/2017 - 22:03

      Apparently not. This is the first time I'm hearing about it too. Absolutely ridiculous.

      • smashed on 07/01/2017 - 22:04
        +1

        Trust me you are covered. Will dig something out tomorrow

        • smartazz104 on 09/01/2017 - 08:12

          Still digging I take it…

        • smashed on 09/01/2017 - 08:34
          +3

          @gokhanh:

          I successfully had a refund under this scenario in the UK. Hadn't read the Australian rules until now.

          http://pages.ebay.com.au/help/policies/money-back-guarantee.…

          Excerpts..

          Buyers can use the eBay Money Back Guarantee when:
          They don't receive an item

          Covered
          Purchases are covered by eBay Money Back Guarantee when:
          An item isn't received or it isn't significantly as described in the listing.

          Generally, the buyer is responsible for accepting the item when it arrives. If the buyer refuses delivery, their claim is not eligible for eBay Money Back Guarantee.

          Exceptions:
          The buyer can provide, via written proof from the carrier, that they refused the package because it arrived empty or was damaged in transit

          They cannot argue that you didn't accept the item when it arrived. They cannot even prove that it arrived. I had 2 AUS post items over xmas and both times they didnt even attempt delivery. The first item had a card left even though I was inside and workers were on our drive and the second time they didnt even leave a card (they just updated the tracking to say attempted delivery). That was Dec 23rd and I didnt know till Dec 30th when I emailed the vendor.

          You need to phone and speak to somebody in person else you will just get the standard drivel.

          As others have said, you want to go via your credit card / bank chargeback schemes as they will refund if there is no proof of actual delivery.

          Australian consumer protection is a shambles and needs catching up with other first world countries.

        • apple2016 on 09/01/2017 - 09:08

          @smashed:

          They cannot argue that you didn't accept the item when it arrived.

          Aus post can claim they attempted the delivery and there was no one to receive it.

        • smashed on 09/01/2017 - 09:14

          @apple2016:

          I will seriously stop using ebay if the OP cannot get a refund in this scenario. I would be annoyed if a buyer chose to not collect an item but it is scandalous that they won't assist if an item goes missing with AusPost.

          @calviny the next step would be to get AusPost to update the tracking to say that the item is now lost. Ebay cannot ignore that. :)

          Did you not pay with your bank or cc card?

        • apple2016 on 09/01/2017 - 09:23

          @smashed: just saying australia post is a joke and they lie thru the tooth.

          Even I wish eBay realises this!… but it looks like they don't.

  • Drifta on 08/01/2017 - 01:14

    Please let me know the final result if and when it eventuates. Following this as its super weird and surprising.

  • Candour on 08/01/2017 - 07:20
    +1

    seek fair trading advice. they may not help much but you can send in a complaint against ebay, paypal, and australia post and see what happens.

  • HeWhoKnows on 08/01/2017 - 09:04
    -3

    Seller is not at fault. This is an Australia Post issue

    • Flying Ace on 09/01/2017 - 08:10
      +4

      Seller is at fault for not helping the OP out a little with the dilemma.

      • 01011010 on 09/01/2017 - 13:05
        -2

        seller has no control if ebay makes decisions without their input.

        • Flying Ace on 09/01/2017 - 15:04
          +7

          Seller could co-operate and help the OP out, instead of not responding.

        • HeWhoKnows on 10/01/2017 - 21:23
          -6

          @Flying Ace: Really? and what is the seller supposed to do? They provided the tracking number already. OMG. Some of you guys expect miracles.

    • AsSeenOnTv on 09/01/2017 - 12:41
      +1

      Not at fault, but it is their problem as the contract is for the goods with delivery and signature.

      OP get something from Aust Post confirming that it wasn't delivered then lodge a dispute with paypal/card issuer/ombudsman etc.

      The seller can then take it up with Aust Post as the delivery is a contract between the seller and AP.

    • senz on 10/01/2017 - 12:38
      +1

      Seller is responsible for the item to be delivered to the buyer, if the buyer has not received the item or the item was not what the buyer has paid for then it's the seller job to sort it out between the courier/postman or the buyer can claim this as fraud/scam on his credit card and get a charge back.

  • HeWhoKnows on 08/01/2017 - 09:07
    -4

    PayPal was set up by ebay. So doubt they will cover where eBay doesn't. same rules would apply. Anyway this is an issue with Australia Post. The seller did everything correctly and is not at fault or liable.

    • insular on 08/01/2017 - 23:54
      +4

      onus is on the seller to go via AP. ive been there before, if seller doesnt want to do anything you cant get anything out of AP.

      seller has not done everything correctly, they are in fact doing nothing.

      the item has not been delivered because either a) thieving postie or b) it's waiting somewhere to be collected, or lost in van or in a corner of warehouse somewheree (shouldnt be)

      i think its a), because the op hasnt told us what it is. could be something attractive, like a video gaming console, or equally useful, like a box of dildos.

      • HeWhoKnows on 12/01/2017 - 12:43

        Well then you agree with me. Seller is NOT AT FAULT. They only need to supply the tracking number which they have done. Its an Australia Post issue. This is exactly what you are saying.
        Sorry but eBay seems to agree with me in their decision

        • insular on 12/01/2017 - 13:00

          i don't agree with you.

          it might not be the seller's fault (assuming addressed correctly and packaged & paid for within austpost guidelines), but they should be held accountable if they refuse to chase up the matter with AP (as they are the only ones that can do this).

          item should not be registered as received in any system until a signature has been obtained (evidence), assuming it was sent via registered post.

          quite frankly i'll be pissed if ebay sides with the chinese seller for a few bath sponges with exfoliating pads i recently ordered if i never receive them.

        • HeWhoKnows on 20/01/2017 - 19:35

          @insular: Well the fact you don't agree with me is totally irrelevant. Im just saying that I see it the way eBay does. The seller's liability is clearly spelled out : to provide the tracking number. The addressee can chase it up with Australia Post. Its only a courtesy if the seller chases up Australia Post. If it was me I would do what i can because that is customer service. However there is no obligation.

        • Quantumcat on 27/11/2017 - 09:31

          @Amayzingone: The addressee can't chase it up. This is the part you don't understand. Only the sender can chase it up.

    • highdealer on 09/01/2017 - 18:13
      -1

      Paypal required people to respond with evidence. If the seller doesn't respond, they will simply reward the case in your favor. So if you couldn't get the seller to respond to you, opening a case on paypal(assuming the OP paid using paypal) is always a win-win course of action.

      Also paypal wasn't set up by ebay. Ebay bought Paypal and they have become seperate company since 2015.

  • cupcake on 08/01/2017 - 09:50

    If your office was closed, the delivery guy would have taken it back to the sorting depot. It will be re-delivered in time.

    • smartazz104 on 09/01/2017 - 08:21
      +4

      Just trying to think what day the delivery guy would have brought it around and found the office closed:

      Weekend: haha
      Christmas break: haha

      I assume the reason OP used his office as the delivery address is because there is no chance the delivery guy cannot deliver parcels. What I find interesting is AP claiming that "attempted delivery" means "delivered"; I bet they would be upset if someone claimed that "attempted payment" is the same as "paid" when talking about their wages.

      • paulojr on 09/01/2017 - 20:40
        +3

        once you've dealt with Australia post enough times you realise there is little correlation between a real attempted delivery or sorry we missed you cards in the letter box and actual recorded attempts to deliver packages.

        We've been through this many times now and I even
        had video footage of the front gate at the time an "attempted" delivery occurred and there was no one there and no registered gate openings at the time either showing anyone coming to the door.

        The best theory I heard on this is many of their contractors pre-write cards and drop them in without attempting delivery as it takes too long to wait for people to answer the door and another excuse directly from Australia post is if they are on a bike they aren't allowed to get off it for OH&S reasons (hence will drop a card and never attempt delivery) which just sounded bizarre. Whatever the truth I suspect there is a step up where they don't bother with cards and just make a note on the system saying they tried but never did which would explain why an open office would never see the courier arrive, as they never came.

        There is very little transparency or internal policing at Australia post for historical reasons I presume (unionisation and that kind of thing. e.g. they cannot have staff being challenged for theft!)

        From someone that worked there I was told theft is also completely out of control and has been used as a reason for using other courier services by some of the online sellers I've dealt with in Sydney.

        If I were to make a bet here I'd say the courier saw the OP's item was worth some cash, stole it, then marked it as attempted delivery and will rely on "the system" to be so broken with ebay and general consumer law that no one will even come back to chase him/her up for stealing the package. Seeing the OP's post seems to indicate he/she would be right.

        I feel for you OP. Yet another reason to stick with bricks and motor stores where at least your only screwed on warranty. If it was me I'd have lodged the credit card dispute by now and hope my years of history with the bank would get them to take action.

  • Renrut on 08/01/2017 - 10:42

    Keep arguing with Aus post. Really argue with them , hopefully they will find the item or the delivery person will have an attack of guilts and return the item. Or maybe the delivery person was a rookie and couldn't find your address so just deliverered where they thought was a good idea, or maybe they were illiterate or maybe just lazy the lied about it. Aus post do not care about you or your mail or packages. Call them up and make a complaint then keep harassing them until you have an answer or money back.

  • Cfoo123 on 08/01/2017 - 23:21
    +1

    If you bought it with a credit card alot of cards have purchase protection insurance. Will cover 'theft' within 90 days of purchase of the product.

    You might try that?

    • insular on 08/01/2017 - 23:44

      you would probably have to prove that in the way of a police report, so wouldnt apply here.

      this whole thing stinks, including the 8th jan update. absolutely disgraceful.

      • paulojr on 09/01/2017 - 20:44

        I think the 90 day card policy I have was recently updated to exclude postal deliveries too….

  • justinh93 on 08/01/2017 - 23:52
    +4

    Start a charge back on your credit card. They should be pretty helpful in that respect. Tell them that the seller didn't send it via the correct method and that you never received it, and you have proof that it was never received, as delivery had only be attempted.

    They will ask you if you are sure you want to open a claim as you also have an eBay claim in process. Just say yes, you should be able to get your money back pretty hassle free.

    • insular on 08/01/2017 - 23:56
      +3

      cc company can refuse chargebacks as well, claiming it needs to go via paypal. it just depends. luck of the draw.

      op, try consumer affairs on the seller if you have enough of his details.

      failing that, small claims court.

      • justinh93 on 11/01/2017 - 07:54
        +1

        I dunno, I have charged back 5 times and they have all been a really smooth and pain free process. My friends have done it to. Have you had a lot of claims denied?

  • JajaMinx on 09/01/2017 - 01:00

    Maybe the driver had stolen it, at least someone did.

    • Lockieasy on 12/01/2017 - 14:10

      Stealing mail is a Commonwealth offence (aka federal crime) and couriers would know that, so I doubt they would steal random packages unless they were really desperate

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