expedia flight cancellation to Seoul

Jugg.Judy on 27/12/2016 - 17:13

hi guy,

just received nasty surprise email from expedia yesterday(boxing day!wtf), regarding cheap flight that I score and booked back in early, I was one of the very early one score this deal, everything was process, booked, itinerary all confirmed, and now receive this crap from expedia, deal >>november…(https://www.ozbargain.com.au/node/274614)

email

Your Flight Details Have Changed
Passenger(s): xxx
Expedia.com.au Itinerary Number: xxx
Virgin Australia confirmation code: xxx

Dear Expedia.com.au Traveller,

We have received notice from Virgin Australia that they have:

  • Cancelled 2 of your flights.

It is important that we speak to you as soon as possible to review changes from the carrier so that we can discuss alternatives. Please contact us at 1300 838 710 or +61 2 8066 2746 for calls outside Australia, we are open 24hrs a day, seven days a week.

View your itinerary on-line at:
Expedia.com.au

Keep in mind that your on-line itinerary will reflect these changes after all revisions have been confirmed.

Thank you for choosing Expedia.com.au.

Sincerely,

my question is, are they legally allow to do this when every was confirmed back in november?, and if any other ozbargainer have similar experience and what recourse that they take in this situation? it's ludicrous they cancel 1 month late when everything already confirmed..

Travel

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Comments

  • [Deactivated] on 27/12/2016 - 17:28
    +1

    I think it is legal as often flights are sold even before they have civil aviation approval and in many cases, things are genuinely beyond the control of Expedia. Their lawyers would have a lot covered in the T&Cs.

    They say they wish to discuss alternatives. You have some bargaining power. Find that ozbargain tradeup / crossgrade :)

  • bion83 on 27/12/2016 - 19:48

    Has it actually been cancelled? Have you checked with Virgin? Didn't know that virgin flies to korea from au

  • imolared on 27/12/2016 - 22:32
    +1

    Been in to similar situation with my Expedia booking before to other country. Usually caused by the Airline cancelling the flight, normally Expedia will work with you to find a comparable flight close to your original flight time.

    • grasstown on 31/12/2016 - 08:08

      Is this an advantage of going via Expedia? They will help find alternatives of one airline cancels?

  • Jugg.Judy on 28/12/2016 - 00:36

    Ok guys. I'll try to contact them tomorrow and keep you guys posted.

  • Jugg.Judy on 28/12/2016 - 23:27
    +1

    yeah, all good, original flight overbooked, was offered replacement flight after contacting expedia. phew.

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