Expedia - Advised Two Flights Cancelled by Virgin. Virgin Say Only One Cancelled

anonymoususer on 23/12/2016 - 18:21
Last edited 23/12/2016 - 19:23 by 1 other user

Booked Sydney-Mumbai (returned) flight to visit friend.

Paid $1122 for 2 adults + child + infant.

Just received email from Expedia Travel Services <[email protected]>

Dear Expedia.com.au Traveller,

We have received notice from Virgin Australia that they have:

• Cancelled 2 of your flights.

It is important that we speak to you as soon as possible to review changes from the carrier so that we can discuss alternatives. Please contact us at 1300 838 710 or +61 2 8066 2746 for calls outside Australia, we are open 24hrs a day, seven days a week.

View your itinerary on-line at:
Expedia.com.au

Keep in mind that your on-line itinerary will reflect these changes after all revisions have been confirmed.

Thank you for choosing Expedia.com.au.

Sincerely,

The Expedia.com.au Travel Team

I called Virgin Australia they confirmed that out of our 4 flights only one (from SG to SYD is cancelleled)
1) SYD - SG ( VA 5514 )
2) SG - MUM ( VA 5562 )
3) MUM - SG ( VA 5529 )
4) SG - SYD ( VA 5509 )

Virgin Australia asked me to call Expedia and asked Expedia to call Virgin Australia Airline to check why this happened.
I called Expedia and waiting for their callback which is 45+m ETA.

Anyone having same issue?

Also, why Expedia is saying 2 flights when Virgin Australia told me only one (SG to SYD) unconfirmed.

Related Stores

Expedia Australia

• 

  anonymoususer on 23/12/2016 - 19:36

  Expedia fixed the issue.

  • 

    Baysew on 23/12/2016 - 19:44

    +2

    Come on, tell us the story!

• 

  xuqi on 23/12/2016 - 19:45

  +1

  You had to run to a forum and make this post?

  Couldn't wait to see the situation through?

• 

  anonymoususer on 23/12/2016 - 19:56

  OK, what expedia told me is, they called Airlines and Airlines said such things happens when two or more ppl book within seconds.
  I kept silent…lol…knowing with that sale….they should be talking about nanoseconds not just sec :)

  • 

    Jugg.Judy on 28/12/2016 - 00:34

    Hey. So what is the result? Because I am in the same boat..

    • 

      anonymoususer on 28/12/2016 - 07:22

      ahh, just call Expedia, they will fix this issue.

• 

  Eeples on 23/12/2016 - 21:09

  I think it is more likely that the SG-SYD getting cancelled also cancelled your MUM-SG too as they were more than likely connecting and on the same reservation.