The Good Guys Refuse to Price Match JB Hi-Fi Deal This Morning

Lpoporange630 on 07/12/2016 - 15:29
Last edited 07/12/2016 - 16:14 by 1 other user

Here are the transcript chatting with the Good Guys on Facebook (private chat) regarding the Olympus E-M10 Mark II I purchased from them 2 weeks ago.
Somehow the model number on JB HiFi page shows 'B' for black, while the picture indicates it's the silver model. I believe it's an error. TGG obviously caught this and trying to reject my claim using that. I know the price difference is huge and they try to get away from it, but as a customer I obviously want to maximize my saving and to use their gurantee accordingly.

Any advice?

(Screenshot now attached, http://imgur.com/a/jpLvy)

The Good Guys

Hi again, we have done some investigating into your issue and can confirm in last 30 days, the price of this products has not been offered at a cheaper price then $829 with any of our listed competitors. For this reason, the product is not displaying for you to make the claim. Thanks.

Me
Hi, but today it has dropped to $583 at JB-HiFi. Earlier this month it has been $799 in JB-HiFi,too. I got screenshot as proof.
http://imgur.com/a/jpLvy

The Good Guys
Thank you for sending this through. Our terms and conditions state that the models must be an exact match. The model number you purchased is the silver version, therefore, not eligible.

Me
Hi, the item listed on JB is the exact match as I purchased.. This IS the silver version. The black version is all black, including the top, the silver version is as shown in the picture. You can go https://www.thegoodguys.com.au/olympus-e-m10-mark-ii-silver-… and compare it.

The Good Guys
This is a screenshot of JB's price for the model number you purchased.

The Good Guys
May we ask when your screenshot is from?

Me
Sure, it's this morning during JB Wicked Wednesday sale
It's back to normal price now of course

The Good Guys
Please note the difference in model numbers. The one you purchased is V207050SA010, the one you have in your screenshot is V207050BA010.

Me
it's however an exact match based on the picture
I don't like the fact you have the gurantee and now try everything to avoid honoring it…

The Good Guys
We are happy to honour our policy if it meets the criteria mentioned in our terms and conditions. If the model number does not match, the product is not an exact match.

Me
The product for which the claim is made must be the same brand and model — from your T&Cs
I'd say it's the same brand and model, it doesn't say need to match model number, but the Model E-M10 with Kit lens

The Good Guys
The model numbers are as follows:
V207050SA010 V207050BA010
They do not match.

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The Good Guys
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Comments

  • k-rokfm on 07/12/2016 - 15:43

    Do they both offer either colour camera or just the single colour? This is often the case (i know at least with laptops) where they all stock fairly similar laptops but there is some very small reason as to why they are different (or even the same, but the product number from the supplier is different). Sometimes the company will have different rules around their discount policies relating to different colours for being more/less popular.

    Did you buy it in store? (perhaps ring jb hifi up/go instore and ask for the price for the black one if available) If you bought from the good guys in store maybe go and talk to them in person, you might get a more lenient sales person/manager.

    • poporange630 on 07/12/2016 - 15:49

      Single color, the problem is JB's model number indicate it's a black camera while the picture is actually a silver camera.

      • k-rokfm on 07/12/2016 - 15:52

        JBs website doesnt even have it anymore? When i click the link it keeps going to page cannot be found. Can you post the photo up here. Is it a clearance item?

        Are you still able to return it to TGG just return it and buy the black one if you can?

  • tomsco on 07/12/2016 - 15:45
    +1

    If you are correct saying same brand and model, I'd say it's worth pushing.

    This is such a cop out. Unless a product comes in an ugly unappealing colour (ie. hot pink), colour is a BS differentiation tool and we all know stores get unique model numbers supplied so they can avoid price matching.

  • Clear on 07/12/2016 - 15:46
    +6

    I LOVE OZBARGAIN

  • dlf73 on 07/12/2016 - 15:53

    You say you have screenshot/proof of JB Hi Fi cheap price, but have not included it in this post.

    • poporange630 on 07/12/2016 - 16:14

      I've just managed to upload it http://imgur.com/a/jpLvy

      • dlf73 on 07/12/2016 - 16:22

        Awesome thanks.
        Sorry, but I think you have lucked out.
        Different model numbers will almost always get you knocked back for this.
        I guess JB stuffed up with the picture of the Camera and the model number listed as being different.
        I think TGG are in their right, but hey, cant hurt in trying…..

        • poporange630 on 07/12/2016 - 16:46

          Thanks, yea that's what I'm trying to do. Nothing to lose and for the ozbargain spirit too!

  • nhkay on 07/12/2016 - 16:04
    +3

    do what any normal person does and spend their money in the actual stores that sell for very cheap prices rather than stuffing around trying to haggle other idiots

    • poporange630 on 07/12/2016 - 16:15
      +4

      sounds like you can predict price drop:)

  • amkssg on 07/12/2016 - 16:12

    I think most price-match do stipulate that it has to be EXACT match.
    And yes, companies always find ways to get out of price-matches.
    For example, when Brother used to have a HL-2130 and HL-2140 printers, officeworks sell them as HL-2132 and HL-2142, to make it impossible for you to price match. (And how they reduce the price of items when competitors have sales, just so that you cannot beat it by 5%).

    Honestly, you have no case. There is no legal requirement to sell it to you at a discounted price.
    If you choose to pursue a case against them (which is pointless as there is no benefit to you), all they have to say is that "the model number doesn't match" and you would lose the case.

    • k-rokfm on 07/12/2016 - 16:42

      Actually OW did used to stock hl-2130 and 40 printers, not sure what they stock now but they certainly did

      • amkssg on 07/12/2016 - 21:20

        Actually, No. When 2140 first came out, they did stock 2140 for about 6-9 months. To stop people from pricematching, they changed it to 2142 (which is EXACTLY the same as 2140, just a different number). They never stocked 2130, only 2132 (which is EXACTLY the same as 2130).

        Note: It come up on your computer as 2130/40. However, on the printer itself and the packaging box, it is labelled 2132/42.

    • ronnknee on 21/12/2016 - 13:50

      I am associated with Officeworks. Can confirm that this is the case.

  • picklewizard on 07/12/2016 - 16:24
    +1

    "It looks the same, do a price match!"

    An XR6 and an XR6 Turbo look pretty much the same from the outside, too. Have you given them specs to prove they're the same model internally?

    • MasterScythe on 08/12/2016 - 16:31

      So, you'd suggest if the camera company said they were the same; its purely a colour, then it's OK?

  • Ryanek on 07/12/2016 - 16:30
    +1

    I don't understand, why did you not just buy from JB? It came with a $150 gift card.

    If you had spent your time buying from JB instead of trying to price match you would have a camera to look forward to right now.

    • poporange630 on 07/12/2016 - 16:34
      +1

      Because I already got the camera from TGG 2 weeks ago.

    • magic8ballgag on 08/12/2016 - 08:47
      +1

      Right, do you have a time machine OP can borrow?

      • [Deactivated] on 08/12/2016 - 09:10

        I think they are building one in the new Trumpland Casino Resort and Themepark. You can go back and see what it would have been like before the US invaded Canada in the patented Trump sneak attack
        O wait, that hasn't happened yet
        How do I delete th

  • bobbified on 07/12/2016 - 16:33
    +8

    As much as I think it sucks from the customer's side, they do have a condition that it has to be the same model number.

    The difference between V207050SA010 and V207050BA010 is the "S" and the "B" that signifies whether it's Silver or Black.

    Manufacturer model numbers often have colour codes built in and this, unfortunately, is one of them.

    Everything else about the camera is the same.

    Looking at it from a retailer point of view though, there might be a colour that sells really well and doesn't need to be discounted to sell, whereas they might discount a non-popular colour to help move that stock.

  • Olokun on 07/12/2016 - 16:42
    +1

    In my opinion, a model number is more significant then the picture… so if the picture does not match the listed model number then it is not TTG an d should have been something that you would need JB HiFi to correct on their website.

    Did you even confirm with JB that the model listed was in correct instead of the image?

  • nubzy on 07/12/2016 - 16:54

    Just FYI I also bought this from good guys for $829. I claimed price guarantee against JBHIFI $799 price succesfully and got $36 store credit. Pissed off that I didn't wait until today to claim, but no doubt they will try weasel out of the $580 price because it was an error.

  • Sage on 07/12/2016 - 17:15
    +1

    Does JB even sell the Silver V207050SA010?
    Either way I think it's a little iffy to price match an offer that has expired.

    • nubzy on 07/12/2016 - 17:18

      I agree. Just noticed it finally came up on the JB website. Try and match the $764.15.

      Wish I waited to claim my guarantee lol, but really didn't think it would go lower than $799.

  • Reuborz on 07/12/2016 - 20:32
    +1

    JB Hi-Fi just bought The Good Guys, so they're matching against themselves… Though the price difference is so large, it could be a price error from JB Hi-Fi.

    Maybe try getting JB Hi-Fi to confirm the model number. If the image is silver, the "B" could be an error, i.e. staff just copied and pasted the black model number onto the silver listing.

    Also, try contacting Olympus and confirm they're the same model.

    Otherwise, just say exactly this:

    "If you're unable to honour your policy for this item, which is clearly, and without doubt, the same product. I'll be reporting this case to ACCC for deceptive advertising.

    Your price match policy is misleading to customers. It played a significant role in my decision to purchase this item, and had I known that it would not be honoured, I would not have purchased this item."

    ACCC card usually works. And the fact that others above have successfully matched with JB Hi-Fi at a higher price, indicates they're just trying to weasel out of it.

    • bobbified on 08/12/2016 - 18:38
      +2

      ^^ This is why the threats of ACCC don't work anymore.

      Store owners don't give a stuff because every man and their dog threatens the store with ACCC as soon as something doesn't go there way.

      When you've actually got clear basis to mention the ACCC, then go ahead. Otherwise you just make yourself look like an idiot.

  • [Deactivated] on 08/12/2016 - 09:00

    That product review sites is another avenue
    If I was in retail, online reviews are what would concern me the most, especially truthful reviews, which showed my very expensive marketing strategy in a negative light
    I also don't believe jb-hifi made a mistake in their pricing of any cameras, just underestimated demand and the eBay resellers speed
    Down with the Brodeneers!!!
    Your wreaking it for the rest of us, soon they will restrict to one item per payment method slowing the system further then one item per address,
    Don't care, how about PayPal dispute as your camera was 'lost' in the mail

  • furys12 on 08/12/2016 - 09:15

    i've had a very similar thing to this before, dick smith wouldn't price match (shocking i know) jb hifi on a point and shoot because jb hifi only had the pink one in stock and dick smith only had black and silver, the model numbers were different and more importantly dick smith didn't stock the pink at all.

    they might be the exact same internals but the model numbers are different and even if it just the color that differs in the actual product its still a completely different product, just look at the phone market, especially in the US, some carriers pride themselves and absolutely sell the fact they have the exact some phone but in "fantastic blueberry bloom blue" and other outlets don't.

    whether people like it or not it sounds like the good guys are technically right, the best kind of right

  • Seraphin7 on 08/12/2016 - 10:08

    As others have mentioned, the old "unique to the retailer model number" applies here. It clearly just a way to avoid price matching, etc., but it is, what it is. To be honest, I'm not even sure why these firms want to do "after sales" price matching. They just seem to be opening themselves up to exactly these sorts of issues.

    • MasterScythe on 08/12/2016 - 16:48
      -1

      Bunnings do this, all their products have a "B" or so in the model number.

      I needed 2 of something, so out of spite, I purchased the cheaper one, and wasted about 3 hours of their time making them unpack the other box, and show me the difference.

      Felt good :)
      They eventually price matched.

      I just did what I'd be doing anyway, moved to the corner, played Nintendo DS, and asked them to call me when they found HOW it was different. So no waste of my time; vidya games either way.

  • wei13 on 08/12/2016 - 16:53

    Did you purchase with a credit card that has price difference guarantee that you can try?

    • poporange630 on 08/12/2016 - 18:11

      Yes but it's 28 degrees Card which only support same vendors.

  • grasstown on 12/12/2016 - 20:54
    +1

    So is this post just a waste of everyone's time?

    So jb had a price error and have now corrected the price, but op took a screen shot and is trying to claim from good guys?

    https://www.jbhifi.com.au/cameras/dslr/olympus/olympus-om-d-…

    Is that what's happening?

  • robelle on 14/01/2017 - 12:08

    This 30 day price match guarantee that the good guys have on offer stinks.
    Fact; purchased TV 16-12-2016 from them
    noticed same TV less than 2 weeks later listed on the good guys website for $100 less
    submitted claim but unsuccessful.
    No explanation as to why, dodgy retailer.
    Bring on the multinationals

    • Olokun on 15/01/2017 - 08:19

      The answer is pretty straight forward for those who take the time to read the T&C.

      The 30 Day Price Guarantee does not apply in respect of advertising errors, limited or group buy offers, clearance products, promo code offers, finance offers, prices which include bonus offers, cash backs or discounts whether these are offered directly or via redemption from a supplier or a third party and also excludes items sold on marketplace websites such as eBay , as well as The Good Guys own pricing

      Only price shield covers their own price drops, which is a Concierge Extra (Gold Service Extras)

      So as you can see nothing dodgy going on, just someone who didn't read.

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