Today around 2 PM, I was getting several messages from my credit card company, Coles MasterCard, saying to input the security code on the merchant's website for my online purchase. I was thinking, hang on, I didn't make any purchases today… So I logged into my account and checked - about 20 purchases totaling $2000 and my credit limit was down to about $17.
I called up Coles MasterCard to cancel my card and dispute my charges straight away.
I think it's very likely that they'll be able to write off those fraudulent purchases. My concerns are having to fork out extra to pay off the monthly balance, update my direct debits and use other credit cards for the time being.
I didn't think to post my story on OzBargain earlier but someone else had commented in my Discount Drug Stores deal saying that their credit card details were compromised.
Did any of you guys have your credit card details compromised after signing up for the previous Discount Drug Stores deal?
The two cards I used for the deal got compromised not so long after the deal…
Did anyone else have fraudulent activity on their credit card today, and if so, did you use it to pay for your purchases at Discount Drug Stores (at least partially)?
Edit:
Okay, so based on the responses, it seems Discount Drug Stores was the source of the leaks but not everyone were affected..
If you purchased from them and you haven't been affected yet, you may want to cancel your card and order a replacement as a safety measure.
If you purchased from them and you were affected please state the date of purchase so that we can roughly determine which period the card details were leaked. If you've made multiple orders, list the earliest and latest dates.
You can express your concern to Discount Drug Stores and Office Of The Australian Commissioner.
UPDATE: Discount Drug Stores has confirmed that card details have indeed been compromised.
Please be advised Discount Drug Stores recently detected a threat on our website from a third party, aimed at extracting credit card information from some of our customers. We immediately shut down this threat, however we suspect some customers’ credit card details may have been compromised.
No other personal information (e.g. names, addresses, passwords, health records, transaction history) was obtained. Discount Drug Stores systems are fully compliant to all PCI Data Security Standards. We have contacted the Australian Federal Police and are in the process of personally contacting customers who were potentially affected.
We recommend customers check their next credit or debit card statement, and if you have any concerns that a fraudulent purchase may have been made, please contact your bank or financial institution.
Please do not hesitate to contact us direct if you have any additional questions, [email protected]
I just noticed the OP's post does have a government body that I can file a complaint to. I tried to do so but the first question asked was the following. So it seems we need to give the company a chance to resolve the issue. So I wrote an email to request Discount Drug Stores to explain how my credit card details can be compromised when they state that they don't store our credit card details. I am determined NOT to let this dodgy and incompetent company from getting away with this. I urge those of you who are affected to do the same by demanding them to explain their action, and to lodge a formal complaint with the OAIC if their response isn't satisfactory.
Before the OAIC can investigate your complaint you must first have complained to the agency or organisation and given it an
opportunity to resolve your complaint. This will generally involve writing to the agency or organisation and giving it 30 days
to respond.
Please respond to the following statement:
I have complained to the agency or organisation about my privacy issue and given them 30 days to respond. *
Yes No