I Just Had My Credit Card Details Stolen (Confirmed through Discount Drug Stores Online); Check Your Recent Transaction Activity

Today around 2 PM, I was getting several messages from my credit card company, Coles MasterCard, saying to input the security code on the merchant's website for my online purchase. I was thinking, hang on, I didn't make any purchases today… So I logged into my account and checked - about 20 purchases totaling $2000 and my credit limit was down to about $17.

I called up Coles MasterCard to cancel my card and dispute my charges straight away.

I think it's very likely that they'll be able to write off those fraudulent purchases. My concerns are having to fork out extra to pay off the monthly balance, update my direct debits and use other credit cards for the time being.

I didn't think to post my story on OzBargain earlier but someone else had commented in my Discount Drug Stores deal saying that their credit card details were compromised.

Did any of you guys have your credit card details compromised after signing up for the previous Discount Drug Stores deal?
The two cards I used for the deal got compromised not so long after the deal…

Did anyone else have fraudulent activity on their credit card today, and if so, did you use it to pay for your purchases at Discount Drug Stores (at least partially)?

Edit:

Okay, so based on the responses, it seems Discount Drug Stores was the source of the leaks but not everyone were affected..

If you purchased from them and you haven't been affected yet, you may want to cancel your card and order a replacement as a safety measure.

If you purchased from them and you were affected please state the date of purchase so that we can roughly determine which period the card details were leaked. If you've made multiple orders, list the earliest and latest dates.

You can express your concern to Discount Drug Stores and Office Of The Australian Commissioner.


UPDATE: Discount Drug Stores has confirmed that card details have indeed been compromised.

Please be advised Discount Drug Stores recently detected a threat on our website from a third party, aimed at extracting credit card information from some of our customers. We immediately shut down this threat, however we suspect some customers’ credit card details may have been compromised.

No other personal information (e.g. names, addresses, passwords, health records, transaction history) was obtained. Discount Drug Stores systems are fully compliant to all PCI Data Security Standards. We have contacted the Australian Federal Police and are in the process of personally contacting customers who were potentially affected.

We recommend customers check their next credit or debit card statement, and if you have any concerns that a fraudulent purchase may have been made, please contact your bank or financial institution.

Please do not hesitate to contact us direct if you have any additional questions, [email protected]

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Comments

    • Site only accepts CC😠

  • I used ANZ card to buy toilet paper from discount Drug few weeks back and later got an email from them saying my card might be compromised..Yesterday got a sms from ANZ telling me that they found suspicious activity on my card and they have blocked it. Now will wait for new card..I called them to clarify and they mentioned that someone has tried to copy my card so they have blocked my card and netbanking both.

  • I had my Mebank debit visa card compromised after shopping at Discount Drug Store for the .99c toilet roll deal.
    Credit to mebank, they texted me saying my card is blocked after a suspected attempted fraudulent transact for a few cents on Apple Store and to ring them. (I dont own or use any Apple devices).
    Had the card cancelled and reissued.
    The transaction date (as requested by OP) was 5th of Sep 2016 around 0600 hrs on Apple Store (not sure if thats US or Aus store.

  • I just noticed the OP's post does have a government body that I can file a complaint to. I tried to do so but the first question asked was the following. So it seems we need to give the company a chance to resolve the issue. So I wrote an email to request Discount Drug Stores to explain how my credit card details can be compromised when they state that they don't store our credit card details. I am determined NOT to let this dodgy and incompetent company from getting away with this. I urge those of you who are affected to do the same by demanding them to explain their action, and to lodge a formal complaint with the OAIC if their response isn't satisfactory.

    Before the OAIC can investigate your complaint you must first have complained to the agency or organisation and given it an
    opportunity to resolve your complaint. This will generally involve writing to the agency or organisation and giving it 30 days
    to respond.
    Please respond to the following statement:
    I have complained to the agency or organisation about my privacy issue and given them 30 days to respond. *
    Yes No

    • Thanks.I am going to lodge a complaint with OAIC

  • Just checked and I bought from discount drug back in 2014 and 2013. hope my cc didn't get hacked.

  • Just had some fraudulent transactions appear on my Commbank mastercard. Thing is I ONLY use this card with paypal for online shopping and tap and go everywhere else so this seems to be card number generation in action.

    4 Transactions totaling just over $1000, in Ingelwood CA, Irvine TX, Boston MA between yesterday and today. 3 out of the 4 transactions were at car rental agencies 1 of them being Enterprise car rental.

    First time ever I've been a victim of CC fraud. Comm bank syas it can take 10-15 days to get the money back? WTF? Forgot to add I did sign up for the discount drugs $5 voucher deal but never purchased anything.

    • Did you received email from DDS stated your credit card has not been compromised.
      I bet they don't know what they doing

  • Did anyone not receive an email from DDS but found fraudulent activities on their credit card?

    • Yep me (affecting 2 of my cards/two accounts) but no email to either address.

  • Thanks ronnknee for the PSA😯

    Only just read DDS email while placing another order by CC, so returned to DDS deals to find this…

    Purchased 99c toilet paper on 29/7.

    Got SMS from CommBank on 7 Aug about suspected fraudulent activity. Purchase was on US website. Cancelled card & waited for replacement.

    Almost never use this card. I have overseas purchases locked to avoid foreign exchange fees so purchase couldn't proceed anyway. Have the minimum $100 spending limit on card or online & cash advances locked. Easily changed on phone.

    So now I know what happened.

    But I was lucky & had other cards, not relying on 1 card that needed to be cancelled. I learnt years ago that credit cards can fail just when you need them most - especially when travelling.
    Almost missed a Jetstar flight returning to Australia because 28Degees suspended my card for suspicious purchases in Japan. I had informed them I would be in Japan. I was late & couldn't buy the train ticket to airport with CC.

  • I receive an email from DDS saying that my credit card has not been compromised.

    But today i received unauthorised spending on my old card! (I replaced it just in case last week, but Citibank did not block my old card that had been replaced???)

    Thanks to DDS

  • Bought from this deal.
    https://www.ozbargain.com.au/node/261496

    Card was skimmed in September.$4000 spent in Sydney on menulog, vodafone recharge, cinema and officeworks.

  • +1

    Just saw this story on Today Tonight. I think it was Ronnknee?

    • Sounds like a reasonable conclusion, :)

  • +2

    They just made an announcement about a threat again. Wonder if they even fixed the issue following the announcement three months ago. This time round they've shut their site for 'maintenance'.


    Please be advised Discount Drug Stores recently detected a threat on our website from a third party, aimed at extracting credit card information from some of our customers. As a result, we have taken the necessary, decisive and immediate action to shut the site down until this issue has been resolved.

    We have contacted all potentially affected customers by email. We want to assure customers that if you have NOT received a direct message from us regarding this issue then your details are safe and have not been compromised in any way. If however you HAVE received notification from us please ensure you follow the steps suggested and contact your bank or financial institution and follow their recommended protocols.

    Please be assured that we have contacted both the Australian Federal Police and the Office of the Australian Information Commissioner and will work with them closely on this matter. A third-party forensic analysis company is also performing a comprehensive investigation into this matter.

    We thank you for your patience and loyalty during this difficult time. We pride ourselves on providing the highest quality customer service, and the relationship that exists between Discount Drug Stores and its loyal customers is of the utmost importance to us.

    If anyone has any questions or concerns please don't hesitate to contact us directly on [email protected]

    via Facebook

  • AGAIN..Didn't they learn their lesson the first time!

    • I don't think they did anything about it.

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