New Honda HR-V Delayed Delivery - Compensation

LRanagade on 20/07/2016 - 23:27
Last edited 23/07/2016 - 15:04

I bought a new Honda HR-V on 25 June, 2016. The salesman said delivery would be in first week of July. I was going overseas on a business trip on 28 June for a couple of weeks, so I requested the salesman to arrange delivery on 15 July at 9am, the day after I returned.

When I got back from overseas on 14 July, I called the salesman to confirm delivery next day at 9am. He tells me that there has been a delay in delivery of the vehicle, and it will not be delivered for another week!

I did a lot of running around on 14 July to get the bank cheque ready from my bank. I also cut my overseas business trip short to come back to take delivery of the vehicle. I could have stayed a few days longer to complete some tasks that were delayed overseas.

I got really angry with the salesman on the phone, telling him that I had already given him more days to organise the delivery after he told me delivery would be earlier. He also didn't bother to contact me and tell me about the delayed delivery. If I had not called him to confirm our appointment, I would have arrived at the dealership the next day and there would be no car for me!

The salesman told me that he will compensate me for my inconvenience.

So, Ozbargain people, what would be a reasonable ask for such a compensation?

Thank you.

EDIT:
It seems like some people are thinking that I'm trying to milk the salesman for compensation. I should have mentioned that the salesman offered the compensation… I did not ask for it. The reason for my forum post is to get an idea of what would be a reasonable compensation, knowing the situation.

FINAL UPDATE - CAR DELIVERED:
I picked up my new Honda HR-V yesterday. The salesman met me personally and profusely apologised for the delay. He told me that he had gone on leave for 2 weeks, and the someone else was supposed to inform me about the delay, but they didn't.

He then asked me what type of compensation I would like. I suggested to him "Free servicing?". He agreed right away, and gave me 10k and 20k free servicing! He then said I have more compensation for you. Here is fuel voucher for full tank of petrol, 2 umbrellas, 2 keychains, and a big teddy bear! I was totally stoked!

So everyone who gave good suggestions and sympathised with my situation, a HUGE THANK YOU to you all!

And to those who thought I was demanding compensation for nothing, you can see what I requested, and the extras the salesman threw in without asking, knowing that they were at fault for not informing me.

The Honda HR-V is a fantastic car to drive. I am loving every moment of driving it!

Mods may close this forum post as necessary.

Automotive

Comments

  • Kranbone on 22/07/2016 - 15:31

    Sort of reminds me of this.

    https://www.youtube.com/watch?v=4T2GmGSNvaM&ab_channel=AmirS…

    I hope you find a solution which is fair.

  • bargainslut on 22/07/2016 - 22:31
    +1

    I'd go for around $1000 compensation minimum after considering everything, this would be reasonable.

    There are a handful of weak/jealous people on this message board, best to ignore them OP;)

    • spackbace on 22/07/2016 - 23:09
      -2

      You must be fun at parties!

      Got any more neg votes left? I see you're not shy of handing them out. As if anyone over the age of 12 really cares about their vote count…!

      I didn't give you that one, just fyi :)

      • bargainslut on 23/07/2016 - 03:43
        +2

        I never give out neg votes, here's a +vote for you, guess your having a rough day spackbace? Just PM me if needed. I'm always here for you lovexx

        • Mikeologos on 23/07/2016 - 12:04
          +1

          Gotta love when the dodgy dealer can't hold his temper.

        • spackbace on 23/07/2016 - 12:09
          -5

          @Mikeologos:

          I'm not a 'dealer'

          Still waiting for you to actually contribute anything besides votes to this thread…

        • Mikeologos on 23/07/2016 - 17:38
          +1

          @Spackbace: Loving the edit there, Spackbace ;)

          Honestly I think everything has been suggested already has it not? Whether the OP wants to ask for a loan, some accessories or free servicing? It's really just up to him to decide now. Thanks for your contribution though! :)

        • bargainslut on 24/07/2016 - 09:52

          @Spackbace: Maybe take a back space? lol, Little cutie.

    • Ranagade on 23/07/2016 - 14:53
      +1

      It seems like many with negative comments here have not understood my situation at all. I have updated the forum post after delivery of car.

  • cantremember on 23/07/2016 - 08:08
    -1

    delay of any kind is not acceptable, dealership is a rip off in most case. Last time this actually happen to my friend they gave him a 2k discount but it was like a 1month or abit more delay i believe.

  • Christy Bambi on 23/07/2016 - 14:49
    -2

    This is a bargain site and your posting this crap here. I don't even buy brand new cars, i think you should go buy a second hand car and donate the rest of the money to children's cancer foundation.

    • Ranagade on 23/07/2016 - 16:58
      +2

      What gives you the right to tell me how to spend my hard earned money? How do you know that I already don't donate to charities?
      Many forums on Ozbargain ask for opinions as I have.
      Take a Chill Pill lady!

    • bargainslut on 24/07/2016 - 00:37

      Are you OK Christy? It's OK to vent, what's going on?

  • Ranagade on 23/07/2016 - 15:08
    +11

    FINAL UPDATE - CAR DELIVERED:
    I picked up my new Honda HR-V yesterday. The salesman met me personally and profusely apologised for the delay. He told me that he had gone on leave for 2 weeks, and the someone else was supposed to inform me about the delay, but they didn't.

    He then asked me what type of compensation I would like. I suggested to him "Free servicing?". He agreed right away, and gave me 10k and 20k free servicing! He then said I have more compensation for you. Here is fuel voucher for full tank of petrol, 2 umbrellas, 2 keychains, and a big teddy bear! I was totally stoked!

    So everyone who gave good suggestions and sympathised with my situation, a HUGE THANK YOU to you all!

    And to those who thought I was demanding compensation for nothing, you can see what I requested, and the extras the salesman threw in without asking, knowing that they were at fault for not informing me.

    The Honda HR-V is a fantastic car to drive. I am loving every moment of driving it!

    • bargainslut on 23/07/2016 - 15:13
      +1

      Fantastic news, good on the you and the dealer for being reasonable, have fun in the new car mate!

      • Ranagade on 23/07/2016 - 15:54

        Thanks buddy!

    • spackbace on 23/07/2016 - 17:21
      -5

      Enjoy :)

    • theguyrules on 25/07/2016 - 08:45
      +1

      Awesome, good to hear.

  • itsdanthaman on 24/07/2016 - 00:30

    Oh a Honda HRV, what a superb car to drive haha. Its easy to park, nice on fuel, and, well thats it.

  • robertbruce on 24/07/2016 - 09:45

    phew, no price rise and a boot full full of extras, well done! Have you given the bear a name?

    • pegaxs on 24/07/2016 - 10:07

      So lucky on that price rise. So thought that was going to happen. It happens so often. And with the government being unable to control our wildly fluctuating dollary doo… Phew indeed.

      • robertbruce on 24/07/2016 - 11:03

        I know a good name for the bear, PhewNoPriceRise

        • pegaxs on 24/07/2016 - 13:29

          Nah… With all the delay in delivery dates from all the dealers using that time to mark up costs on a car while playing the currency market, everyone has a bear named "PhewNoPriceRise".

          Maybe we can call it "Clause 12"… Get it, Clause, cause it's a homophone for "claws" and it's a bear (or as you would put it, "words to the that effect.")…

          Get it? get it?

    • Ranagade on 24/07/2016 - 16:30

      Might call the bear HERO-V 😀

  • StewBalls on 24/07/2016 - 22:03

    All I can say is that the next car I buy had better come with a freakin' bear, not negotiable!!! ;)

    • spackbace on 24/07/2016 - 22:58

      Depends what sort of 'bear' you're asking for… :P

    • spackbace on 24/07/2016 - 23:40

      Stewie, someone doesn't like us… Lol

      • spackbace on 25/07/2016 - 01:06

        I wonder if they'll blow 1 of their 5 daily negs on this comment… Probably lol

  • frostman on 25/07/2016 - 08:14
    +2

    OK good on you, enjoy the nugget now.

    • Ranagade on 25/07/2016 - 11:43

      Thank you.

  • abovethelimit on 26/07/2016 - 11:28

    Good on you ranagade and glad the OZB family are able to help here. Just wondering if you got the free 10k, 20k service in writing or an email or added on as a part of your contract? Mate of mine bought a Hyundai Tucson and the salesman verbally promised many things including first free service and when he got there last week for the first service, he was told that they weren't able to see any notes on the system about the free first service. He didn't have anything in writing either nor did it stipulate anywhere on the purchase contract. To make matters worse, the salesman quit the company a while ago and unfortunately my mate had no leg to stand on.

    He escalated the issue to the dealer principal and the first thing he asked for was a proof that this was agreed. In the end, the dealer principal agreed to meet him half way and he only paid half the cost of the first service which should have been free. Anyways, lessons learnt here and I am hoping you got it in writing. I was given a written service agreement that my first service is free which was attached to the original contract as they weren't able to amend my purchase agreement as it already progressed to delivery stage. I hope this helps.

    HR-V is a beautiful car. Enjoy in good health. Cheers.

    • spackbace on 26/07/2016 - 12:18

      Good advice :)

    • Ranagade on 26/07/2016 - 12:19
      +1

      Thanks mate. The salesman wrote into the contract, and he updated the Honda computer system in front of me to include the free servicings against my car rego.

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