New Honda HR-V Delayed Delivery - Compensation

LRanagade on 20/07/2016 - 23:27
Last edited 23/07/2016 - 15:04

I bought a new Honda HR-V on 25 June, 2016. The salesman said delivery would be in first week of July. I was going overseas on a business trip on 28 June for a couple of weeks, so I requested the salesman to arrange delivery on 15 July at 9am, the day after I returned.

When I got back from overseas on 14 July, I called the salesman to confirm delivery next day at 9am. He tells me that there has been a delay in delivery of the vehicle, and it will not be delivered for another week!

I did a lot of running around on 14 July to get the bank cheque ready from my bank. I also cut my overseas business trip short to come back to take delivery of the vehicle. I could have stayed a few days longer to complete some tasks that were delayed overseas.

I got really angry with the salesman on the phone, telling him that I had already given him more days to organise the delivery after he told me delivery would be earlier. He also didn't bother to contact me and tell me about the delayed delivery. If I had not called him to confirm our appointment, I would have arrived at the dealership the next day and there would be no car for me!

The salesman told me that he will compensate me for my inconvenience.

So, Ozbargain people, what would be a reasonable ask for such a compensation?

Thank you.

EDIT:
It seems like some people are thinking that I'm trying to milk the salesman for compensation. I should have mentioned that the salesman offered the compensation… I did not ask for it. The reason for my forum post is to get an idea of what would be a reasonable compensation, knowing the situation.

FINAL UPDATE - CAR DELIVERED:
I picked up my new Honda HR-V yesterday. The salesman met me personally and profusely apologised for the delay. He told me that he had gone on leave for 2 weeks, and the someone else was supposed to inform me about the delay, but they didn't.

He then asked me what type of compensation I would like. I suggested to him "Free servicing?". He agreed right away, and gave me 10k and 20k free servicing! He then said I have more compensation for you. Here is fuel voucher for full tank of petrol, 2 umbrellas, 2 keychains, and a big teddy bear! I was totally stoked!

So everyone who gave good suggestions and sympathised with my situation, a HUGE THANK YOU to you all!

And to those who thought I was demanding compensation for nothing, you can see what I requested, and the extras the salesman threw in without asking, knowing that they were at fault for not informing me.

The Honda HR-V is a fantastic car to drive. I am loving every moment of driving it!

Mods may close this forum post as necessary.

Automotive

Comments

    • ykwon10 on 21/07/2016 - 08:45
      +4

      I agree with you. Assuming OP did not call, took a day off work and rock up the next morning at the dealership to find he has no car to pick up? I will be pissed off as well. Bad communication seems to be with the dealer not OP.

      • Ranagade on 21/07/2016 - 08:49
        +1

        Thank you for understanding my situation.

    • c0balt on 21/07/2016 - 12:09

      It's unreasonable given the circumstance, the delay of the delivery is just way to short to expect any form of compensation.

      Has the OP even looked at the sale contract? Surely there must be some wording of a delivery window. At the time of this posting it appears the OP hasn't looked at the contract which he signed yet to see if there was wording on the delivery window of the car.

      If he looks at that contract which he signed and there is wording saying the delivery could take up to x days from the agreed date then the OP needs to read contracts that they sign before making OZB whinge posts in the future about how he could have stayed overseas for a few more days rather than wait for a new car to be delivered.

      • spackbace on 21/07/2016 - 12:19
        +3

        I think it's been stated already, but most car buying contracts state we can supply within 90 days, unless specified. Generally, we don't want to specify a delivery date if there's factors outside our control - particularly transport from another state. Not to mention a delay in accessories on the vehicle.

        While the salesperson has done the wrong thing and not conveyed that there was a 1 week delay, a flippant reply along the lines of 'I'll look after you' or some such, doesn't warrant a forum thread as to what might be expected.

        It's like someone putting on here that their bf/gf said they'll be getting them a good birthday present, and they ask the forum what we think it could be…cmon, seriously?!

        • c0balt on 21/07/2016 - 12:25

          90 days is standard? I'd be hesitant to buy a new car if I had to sign a document saying I may not receive it for that long!

          I bought my car 2nd hand from a car yard and from memory in that contract it was started as I must pay the balance within 5 business days, and that the car will be ready for pickup within 10 business days. Of course the car was there in the yard and not being delivered to the dealership.

          Even though I don't think it's worthy of compensation for a 1 week delay, there still isn't harm in asking for something, just I wouldn't really expect anything.

        • spackbace on 21/07/2016 - 12:28
          -1

          @c0balt:

          As I said, if OP weren't trading, then a loan car is perfectly reasonable. Not knowing what accessories are already included, I can't guess at an inclusion to haggle on, but it's not likely to be free tint. He's already said he has mats, and full tank depends on the dealership/salesperson. Other option could be to fill the tank at the 1000km/3000km service.

          While it may state on the contract that we have 90 days to deliver it, it's in our best interests to deliver it asap ;) And we'll likely have an idea of delivery time-frame either the day you buy, or within a few days. Again, we want to make sure we can supply the car. It's in both parties' best interest to get the car asap ;)

          That's why I love the lack of cooling off periods in WA contracts - we can deliver a car the same day, no problem, no worrying that you'll turn around and go 'nah, I don't want it any more!'

        • Bnjam3 on 22/07/2016 - 18:32

          Couple years ago i bought brand new toyota camry and the delivery was a month later. The dealer was having more than 3 of the exact same car in stock which was not yet sold. I bought the car at $2000 lower than toyota promo at that time(I made an offer and they accept it). May i know why the dealer decided to order new car and let me wait for a month instead of giving me one of the car at stock?

        • spackbace on 22/07/2016 - 19:09
          -1

          @Bnjam3:

          Any number of reasons that I'd be just guessing at (ie they were already sold, or had a company about to buy them, etc etc).

  • nafe on 21/07/2016 - 08:58

    If you could have stayed longer, could you not have called up the Dealership and say
    "Hi, I've got a car due for delivery/pickup on 15th July, but I want to extend my trip a few days, so can I pick it up on XX July instead?"

    If I was in your situation, and I had a car to use until the car was picked up, then what's the harm in delaying the pickup a few days so you can finish off your business?

    • Ranagade on 21/07/2016 - 09:27
      +1

      Yes, I could have, but I was too keen to get possession of my new car! Someone mentioned why was so I so keen on coming back for a Honda, not a sports car. Some of us are not super rich, and for me, a brand new Honda HR-V is a dream to own and drive!
      I would have extended my overseas stay if I had known about the delay.

      • c0balt on 21/07/2016 - 12:17

        "Some of us are not super rich"

        "I would have extended my overseas stay if I had known about the delay."

        If you are in a position that you could have extended your overseas stay to wait for possession of a new car you won't gain any support by crying poor.

        What does the sale contract say in relation to a delivery window?

        • Ranagade on 21/07/2016 - 14:00

          The contract says "ASAP". The salesman and I agreed on 15 July at 9am, after he told me it could be delivered earlier. And I have mentioned before, I am NOT "crying poor". I am just getting opinions from others who have had similar experiences, so I can request something REASONABLE if asked.

        • c0balt on 21/07/2016 - 14:07

          @ranagade:

          It's reasonable for you to request some form of compensation, but in my opinion it's also reasonable of them to decline.

          Surely there's more wording of a delivery window in your contract than just "ASAP"?

        • Ranagade on 21/07/2016 - 16:26

          @c0balt: Nope… "Delivery Date: ASAP".
          I will not be requesting a compensation… I will accept whatever they offer. I will make a reasonable compensation offer, based on suggestions in this forum, IF the dealership asks me what I would like.

  • Allan on 21/07/2016 - 09:09
    +5

    When we had delay we asked for 10,000km service free. And one more minor accessory - think it was boot mat. You could try for those but do expect few days delay if they need to install accessory.

    • Ranagade on 21/07/2016 - 09:28

      Thank you very much for your suggestion.

  • cameldownunder on 21/07/2016 - 10:43
    +1

    You are aware that you are talking about a car sales person, right? If you asked him if the car war ready the next day, he would have said yes. He would have even told you that the car just needs to be loaded off the truck, to make you sign that contract.
    I would not expect the car for another 2 month !!!

  • abovethelimit on 21/07/2016 - 11:06
    +6

    Looks like you aren't overly inconvenienced or affected by this delay. My new car delivery was delayed by 2 weeks but the car salesman kept me informed about the delays and threw in some of the Company branded goodies (Umbrella, key chain, lanyard, coffee travel mug, water bottle & cuff links). I know that I am a walking billboard for the brand now but hey it's free and as an OZB'r I can't say NO to anything that is free ;-) He also upgraded my regular floor mats to premium for no additional cost and my 15k service is free. He was apologetic all the way about the delay thinking that I will cancel my contract (yeah right!) and I got over this delay pretty quickly and moved on as these things happen and its out of your control. The mistake here is your salesman should have valued you as a customer and kept you informed but didnt. I would be curious to know why he missed it in the first place and then move your coins based on his reply.

    • Ranagade on 21/07/2016 - 11:14

      Thank you for your very informative response. You are correct, I was not highly inconvenienced, but since he offered compensation, I was just curious of what types of compensations are usually available in these kinds of situations. Could you please tell me what was the difference between regular floor mats and premium floor mats?

      • abovethelimit on 21/07/2016 - 12:02
        +2

        Regular floor mats are generally non branded akin to the one's you buy from an Auto shop and doesn't have hook or a latch which holds the mat in place. Premiums have the brand/model name stamped/stitched, generally 2 toned thick plush carpets with the latch to hold it in its place, apparently longer lasting than the regular ones. Not sure Honda has these classifications but this is more prominent in European car brands. There was a $200 price difference between the regular and premiums in the accessory section for my car which justifies the premium status…NOT

        • Ranagade on 21/07/2016 - 14:01

          Thank you.

    • SnoozeAndLose on 21/07/2016 - 14:03

      I think you must be buying a euro car right?

      • Ranagade on 21/07/2016 - 16:28
        +1

        No, says in the title… HONDA HR-V.

        • SnoozeAndLose on 21/07/2016 - 16:40

          Sorry I am asking aboutthelimit, as the saleman able to throw that many stuff in for compensation.

        • Ranagade on 21/07/2016 - 16:45
          +1

          @LoveBargain15: Sorry mate. Thought you were talking to me.

        • abovethelimit on 22/07/2016 - 17:16

          @LoveBargain15: Yeah mate, it was an European car that I bought and my first one hence so much of compensation. Apparently I was been made aware that first bit (branded goodies) were not really a compensation as when you buy any euro's brand new they tend to give you a Goodie bag or a hamper that includes all or some of the above by default. Well, premium carpets & first free scheduled service as compensation for something where I didn't actually ask or wasn't that really inconvenienced is a bonus here and I gladly took it.

  • spychiatrist on 21/07/2016 - 11:25

    It seems like some people are thinking that I'm trying to milk the salesman for compensation. I should have mentioned that the salesman offered the compensation… I did not ask for it.

    Good.

    The reason for my forum post is to get an idea of what would be a reasonable compensation, knowing the situation.

    Now you're milking it. Wait for what the salesman has to offer and say yes, please, thank you. As others said, what's the point of this post? Are you expecting someone would say part refund of the purchase price or money back get the car free? Oh, someone already did.

    • Ranagade on 21/07/2016 - 11:30
      +2

      No, I have NO intention of milking! I will accept whatever compensation he offers. The reason for my post is, if he asks me what I would like as compensation, than I have a REASONABLE offer to make, based on other people's experiences.

  • cyrax83 on 21/07/2016 - 11:33
    -1

    Chill out dude. You are losing your shit over a 1 week car delay? ooook…. Customer from hell

    • theguyrules on 21/07/2016 - 11:39
      +2

      Honestly, I'd definitely be annoyed if I just dropped a whole bunch of money on a car and the dealer can't even keep their promise, or have the courtesy to let them know it would be delayed and not offer something.
      I think getting a free service would be a fair compensation though.

      • Ranagade on 21/07/2016 - 16:31
        -1

        Thank you. People don't seem to understand that it is not the 1 week delay that is the issue. It is the failure on the salesman's part to inform me about the delay that is the issue.

        • [Deactivated] on 22/07/2016 - 10:52
          -1

          I feel bad for you. I would make sure such a thing doesn't happen to me. Thanks for posting.

    • [Deactivated] on 22/07/2016 - 10:51
      +1

      You're right you can dress this up with circumstances as much as you like, bottom line it's a one week delay.

  • [Deactivated] on 21/07/2016 - 11:36
    +6

    It's actually stated in most contracts that they have the right to deliver the car within a 90 day period from the promised delivery date.

    It will never usually get to that stage but there are so many reasons delivery may not take place that quickly.

    He should have contacted you to tell you about the delivery delay but 1 week is nothing.

    Coming from selling Skoda cars where cars had to be sold without even being able to promise a delivery date - 1 week is nothing in the new car trade.

    • spackbace on 21/07/2016 - 11:41

      Coming from selling Skoda cars where cars had to be sold without even being able to promise a delivery date - 1 week is nothing in the new car trade.

      What was your worst delivery date? I think the worst I've seen was maybe 3-4 months for a particular Holden, and up to 5 months or so for a particular Suzuki

      Though I heard when the Toyota 86 came out that the wait time ballooned out to 18 months!

      • abovethelimit on 21/07/2016 - 12:12

        Spackbace - You should try to book the new Ford Mustang. Salesman calmly says please pay $1000 deposit and we will contact you sometime later in 2017 and no guarantee if you will get your car at all, if that's the case we will gladly refund your money. It's like the US Lottery system, Ridiculous!!

        • spackbace on 21/07/2016 - 12:13

          Yeah but that's a supply and demand thing, as I said same thing happened with the Toyota 86 on release.

        • MATTDAMON on 22/07/2016 - 01:07
          -1

          You will get a mustang, production of the current S550 is going until at least the end of 2018, the only difference is how long. You can pretty much set your watch to 12 months currently, it may show up earlier depending if its a GT or EB.

          Production is set to increase from 280 per day to 350 per day from 2017 to account for the demand.

          If you ordered one tomorrow you will see it by July at the latest.

          The Focus RS however is a different story, its only being made until the end of 2017/start of 2018 then the new platform focus is released, we are only getting 500 per year, and the pre order list stands at well over 1000 currently so there is a real possibility that you will not get one.

  • kingmw on 21/07/2016 - 13:00
    +1

    Ask for free accessories or servicing/road side assist.

    I don't think they will give you a monetary compensation.

    • [Deactivated] on 21/07/2016 - 13:09
      +2

      ^ This. If you ask for compensation ask them to throw in the first paid service.

      Or your best value would be extended warranty from the factory.

      If the car has already been registered - you won't be able to extend it in most cases. Ask them if it has already been registered before you ask for the warranty because they could pull a shifty and delay answering and then quickly register it.

    • Ranagade on 21/07/2016 - 14:03

      Thank you. I'm not looking for monetary compensation. The car comes with free 5 year roadside assist and extended warranty as part of EOFYS. Free servicing sounds very reasonable.

  • [Deactivated] on 21/07/2016 - 13:06
    -1

    1 hr of high quality continuous oral sex, no rest stops !

    • [Deactivated] on 21/07/2016 - 13:09

      I wouldn't last 1 hour

      • spackbace on 21/07/2016 - 13:16
        +3

        Your jaw get sore? :P

    • Ranagade on 21/07/2016 - 14:06

      LOL!

  • LKJ899 on 21/07/2016 - 13:36

    Seriously….it's only 1 week delay. Doubt they will compensate you with anything lol

    I work in a luxury car company head office. You have no idea how many cars are being delayed in delivery. There are many reasons why a vehicle is being delayed (vessel delay, vessel quarantine, compliance delay, delivery delay, damage etc)

    They would go broke if they need to compensate every vehicle which was delayed.

    • Ranagade on 21/07/2016 - 14:05
      +1

      It's not really about the delay… it's about how they did not let me know about the delay. If I hadn't called them the day before, I would have turned up at the dealership, with no car available.

  • Sharp on 21/07/2016 - 13:36

    ask him to throw in a roof bar ($528) or some other accessories that you can use or sell.

    http://www.honda.com.au/cars/models/hr-v/accessories.html

    • Ranagade on 21/07/2016 - 14:07

      Thank you. If I got an accessory, I would not sell it. I am very proud of my purchase, and any accessory to that would make it nicer.

  • patinadiary on 21/07/2016 - 14:14
    +1

    First world problems IMO. As much as i understand the excitement of driving away in a new car, i cant seem to fathom that they offered you compensation for it as well! Its not like the car isn't going to be delivered for the next 6 months or some sort?
    Anyway to answer OP's question. Compensation would usually be in kind, so maybe a free service or accessories like Honda branded boot tray, mats, umbrellas , key chain and other unnecessary items. If i were you i'd be angling for the free service along with a loan car during the service time(if they don't offer that already)

    • Ranagade on 21/07/2016 - 16:33

      Thank you for your suggestions.

  • MATTDAMON on 21/07/2016 - 14:26
    -2

    Eh harden up OP, been waiting close to 12 months for my Mustang. given absolutely zero information other then spending almost 60k with them. Eventually ill get a phone call saying its ready for collection.

    Anyways, ask for a free service or two, its only a Honda afterall.

    • Ranagade on 21/07/2016 - 16:36
      +1

      Some of us are not as rich as you, and cannot afford to buy $60k Mustangs. Some of us are very excited about buying Hondas, because that is what we can afford.
      Let me know when your Mustang dealer gives you a date, and you turn up at the dealership, and he tells you the car has been delayed!

      • MATTDAMON on 22/07/2016 - 00:54
        -1

        Mustang will be delivered to my door, i dont go to dealerships to collect cars, thats what plebs do.

        • greatlamp on 22/07/2016 - 07:02
          +3

          So you let some pleb take the virginity of your Mustang?

        • MATTDAMON on 22/07/2016 - 07:18

          @rememberme:

          Doesnt matter the vehicle its driven by the dealership stooges at some point, whether its just moving them from warehouse to the lot or down to get tint/aftermarket accessories done etc.

          And besides it will be coming via a tilt tray.

      • c0balt on 22/07/2016 - 12:42

        You just said 60k makes that guy 'rich' and you are crying poor about your ~$25k car and wanting to demand compensation.. would that make someone justified if they called you rich and dismissed your post just if their car costs $12,500?

        Am I the only one thinking purchasing a $60k car (even if it was on savings) doesn't make you rich at all? Rich to me now starts at something 80k+ for a personal vehicle, but that's poor rich, rich rich is $250,000+ on a car.

        $60k on a car rich makes you rich? Cmon that's bullsquirt.

        • Ranagade on 23/07/2016 - 14:42

          If you read the thread and my comments, you would have known that I did not demand any compensation. It was offered to me by the salesman, after knowing he was at fault.

  • [Deactivated] on 21/07/2016 - 15:25
    +2

    You can ask for some accessories to cover your 'delay' cost. I just bought a new civic RS and they offered me 2 free services. Not too bad

    • zond on 21/07/2016 - 16:02

      this ^

    • Ranagade on 21/07/2016 - 16:36

      That is great you got 2 free services! Thank you for the suggestion.

  • Untameable on 21/07/2016 - 18:08
    +2

    You'll get a bottle of cheap wine. That's pretty standard with a new car. As for what you could ask for - floor mats cost about $100.

    It's very standard to get zero contact from the salesperson until the car arrives. I'm not saying it's good but I'm saying its standard. Don't feel you've been targeted.

    I also want to point out that when you bought your car you signed a contract. The back of the contract gives away every reasonable right a person should have and the dealership can delay for months with zero penalty if it really wanted to - they just don't because of bad press. I think it's because they in turn are held over the barrel by the car manufacturers.

    Running a dealership is hard and most of them are constantly on the edge of bankruptcy or insolvency. Just saying not to judge them too harshly.

  • FisSort on 21/07/2016 - 21:58

    Get them to upgrade your tyres to All Terrain, so you can use them when you're on your off-road adventures

    • MATTDAMON on 22/07/2016 - 10:36
      -1

      Yes of course a HRV can totally go off roads,

      Not.

    • Ranagade on 23/07/2016 - 14:44

      Thank you for the suggestion.

  • [Deactivated] on 21/07/2016 - 22:18
    +1

    I can't believe so many people are bagging out the HRV - IMO it's the best looking small SUV in its price range by a long shot (CX3 is pretty good but really only for smaller drivers).

    @OP If they're offering you compensation under these circumstances why not just ask them what they have in mind? You'll get your hopes up looking at some of the bigger ticket items here and then be disappointed if they end up giving you the cheap bottle of wine mentioned above.

    • punk000 on 21/07/2016 - 23:13

      yeah but think about it, if you were having a trip of a lifetime, why cut it short to pick up a car a few days early. Its not like the dealership gave him/her an ultimatum that he/she either pick it up on that day or NEVER. So people are not really bagging the Honda, just its not worth cutting short the trip (unless its a horrible working trip anyway which gave him an excuse to cut short, making the argument NULL)

      • Ranagade on 23/07/2016 - 14:45

        Trip of a lifetime? Mate I was on a BUSINESS trip!

    • Ranagade on 23/07/2016 - 14:45

      Thank you.

  • beyondtool on 21/07/2016 - 22:18
    +1

    My old man had to wait 6 months for his Mazda MX6 to be delivered, he was told it would be 1 month and he knew that was BS as they are custom built and shipped from Japan. the salesman gave him every excuse under the sun, I don't think he ever got any compensation for the inconvenience. Not long after I bought a diesel Mazda6 which ended up with a failed DPF, 10 thousand dollar repair bill and a car not worth anything. After the treatment I received from Mazda I swore I'd never set foot in a Mazda dealer again.

    That said my next car will be a Honda, Jap engines always last forever. Enjoy your CRV!

    • pegaxs on 21/07/2016 - 23:47

      MX-5 or the late 90's MX-6 shit box you talking about here?

      The MX-6 was basically a re-skinned 626/Ford Probe. There was nothing custom built about them. For memory they came in 3 different specs, E-spec was sold in Aus. (A-spec in USA and J-spec in Japan?) I think thy came out in 3 trim levels as well, crap, not so crap and almost pleasant. They were a particularly bad selling vehicle here in Aus. Not bad looking, but bad handling and slow performance (early turbo models were quick). But I can assure you, they were not hand making these cars to customer orders back in Japan. Unless your dad wanted a maroon velour interior with cashmere carpet and goat skin headlining and painted in pearl chameleon paint… Which would have been done out here in Australia by the dealer and not at the factory…

      The MX-5 may be a different story. But having worked for a car holding and storage facility for some years, I know that they don't "custom make" these either…

      • beyondtool on 28/07/2016 - 20:14

        Shit, typo yeah MX-5…

        And when I say custom built from my understanding this just means they don't put the whole think together until the order is made, probably spent most of that six months on a ship travelling over here…

  • Frugal on 21/07/2016 - 22:29

    Agrees w other posters about sale contracts providing delays usually of 3 months. I suggest checking your contract of sale to see whether the dealer needs to provide you compensation or not. If he's willing and he doesn't have to - try to get the free service … Or may be serviceS because you have mates interested in buying Hondas (if you know what I mean wink wink).

  • MUMMY85 on 21/07/2016 - 23:00

    I'm actually curious which state your in?

  • punk000 on 21/07/2016 - 23:08
    +4

    I think you would have had more sympathetic response if you omitted the extra bit of information that "I cut short my oversea trip to pick up the car". The audience cannot identify with that level of excitement over picking up a car thats - lets be honest - quite ordinary. Now this leads to the opine that this oversea trip then is not so great a trip. If so, then you didn't miss much by cutting it short, maybe you wanted an excuse to cut it short. This leads to the audience thinking you just list this trip cutting to milk the compensation.

    • Ranagade on 23/07/2016 - 14:47

      It was a business trip with definite return date. But could have been extended if I had known about the delivery delay.

  • Excelsior on 22/07/2016 - 09:00
    +1

    Hey OP, I was in a very similar position as you. Purchased the new Civic on 25th June, was told they had one in stock in my colour choice and said delivery would be done within the next week. Heard no news past the estimated pick up date so I called up to ask - apparently they told me the delays were due to Honda not wanting to "release the vehicles" just yet (although he did mention this was specific to dealers in the East of Melbourne); probably just a lame excuse but whatever. A colleague of mine bought the exact same car from a dealer in the West and got his in less than 2 weeks. I finally got to pick up my car last week, the total wait was about 3 weeks.

    Obviously I was super keen to get my car and slightly annoyed, but fortunately for me the delay didn't affect me as much. It sucks that you had to go through all that just because the salesperson didn't keep you updated!

  • [Deactivated] on 22/07/2016 - 09:24
    +1

    On ALL sale contracts of my cars (I am the customer), there is a clause that if the vehicle delivered is not delivered on the contracted date, I will be provided with a passenger vehicle of comparable market value as a loan vehicle until the contracted sale vehicle is delivered.

    The new delivery date will be at my convenience at a date and time of my choosing, which does not exclude weekends or after hours.

    PS. It is a clause I add in, and is co-signed by staff and witness.

    • skimp on 22/07/2016 - 20:57

      I recently asked for a loan car from the service department and they were happy to oblige as long as I agree to the $3000 insurance excess. I said don't worry about it, I'll catch the bus. Loan cars can be more of a liability than a luxury.

      • [Deactivated] on 22/07/2016 - 23:07

        Spot on.

        Bus is not really an option for business though.

        • skimp on 23/07/2016 - 09:10

          As a business customer you would have more leverage than what OP can negotiate for in the contract - such as strict delivery times and compensation.

        • [Deactivated] on 23/07/2016 - 12:01

          @skimp:

          I've had those terms from my second personal car onwards due to a delay. You don't really need volume to negotiate terms like these.

          In fact, these is where the real negotiations start. The price talk is dealership nonsense to milk you… Some call it negotiation, I don't. I get historical sale prices from forums and offer accordingly. Negotiating delivery doesn't cost them a cent unless they make a blunder. Having additional delivery clauses make then think twice before firing empty promises.

  • Gronk on 22/07/2016 - 09:59
    -1

    So you didn't contact the dealer until the day before the delivery date - would it have killed you to send an email while you were overseas on business?

    You don't sound as though you're being very reasonable here, the delay could have been due to shipping or transport delays, both of which are beyond the dealer's control.

    You really have no entitlement to compensation here, be thankful for whatever peace offering the dealer makes (even though they aren't obliged to) and get on with your life.

    • Ranagade on 23/07/2016 - 14:49
      +1

      And the salesman had no obligation to contact me when he actually knew the car was delayed? that's not the way to do business.

  • bargainbargain on 22/07/2016 - 10:19
    +1

    I know of someone who ordered a BMW and it got delayed by about a month. The dealer gave him number of accessories for free.

    And I personally think you are entitled to it.

    • Ranagade on 23/07/2016 - 14:49

      Thank you.

  • ozblogger on 22/07/2016 - 10:22
    +1

    Free Servicing for 2/3 years sounds like a more practical compensation than accessories

    • skimp on 22/07/2016 - 21:03
      +1

      I agree. It's like a cash back on something you'll definitely need, and it's cheap for them to give away especially on a new car (just an oil change).

  • Schpeltor on 22/07/2016 - 11:38
    +1

    Option 1 : 3-5 years of free servicing
    Option 2 : Extra 2-3 years of extended warranty

    The sales person should be able get these for you. Both worth $1000 - $2500.

    • spackbace on 22/07/2016 - 11:50

      Wow

    • spychiatrist on 22/07/2016 - 12:05

      This is what the OP wants to hear, apart from the "get his money back" free car.

    • bargainslut on 22/07/2016 - 22:33

      Agreed Schepeltor, a very reasonable compromise.

  • snajper on 22/07/2016 - 11:44
    +1

    The salesperson seems to be reasonable… most will not give you anything…Ask for genuine matts or windows tint….
    Delays happen all the time… I have slight delays on delivery on few cars I have purchased in the last couple of years.

    not a big deal..

    • spychiatrist on 22/07/2016 - 12:05

      But OP is not trying to milk his situation

  • Hirolol on 22/07/2016 - 13:19

    so I requested the salesman to arrange delivery on 15 July…

    …I also cut my overseas business trip short to come back to take delivery of the vehicle. I could have stayed a few days longer to complete some tasks that were delayed overseas.

    why didnt you request the dealer to arrange delivery at a later date so you wouldnt need to cut your business trip short?

  • itsdanthaman on 22/07/2016 - 13:25

    Wake up to yourself, buying a new car & waiting for the right spec that you ordered doesnt always happen overnight.

  • MrSavings on 22/07/2016 - 14:10
    +1

    What the dealer failed to do is keep you informed and for that he has clearly apologised and offered some form of compensation to you. Best I think you can hope for is free car mat, some sort of promotional material or even a full tank of fuel (I normally get all 3 thrown in!). New cars are never usually ready on the first initial day advised. By collection day, dealers have already made their sale and moved on to the next commission (sale). Don't let it get to you, even if you get nothing but an apology there's more important things in life to worry about. Cheers.

    • Ranagade on 23/07/2016 - 14:51

      Thank you for your suggestion.

  • Clementt on 22/07/2016 - 15:25
    +2

    Have you seen the Toyota C-HR? Looks wicked!

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