Mum Bought $23000 Volkswagen Tiguan - Already Major Engine Failure

hixx101 on 05/07/2016 - 23:40
Last edited 06/07/2016 - 09:13 by 2 other users

Hi,

My mother approximately 1 year 8 months ago purchased a 1 year old Volkswagen Tiguan from a dealership. Recently she made the mistake of not taking it to the required servicer. Instead went for a cheaper option without realizing it would void her warranty - suddenly she broke down today and and the car is running on 3 cylinders and she is being quoted prices above $2000 to fix. (from two mechanics).

The Ford dealership where it was purchased won't allow a warranty covered repair because of her not going to them for the 2 most recent services

Is there anything we can do,or should she just pay and then sell/trade in the car? She has lost trust in the vehicle (she's a nurse who goes out to patients in their homes and always needs a running/reliable vehicle)

Any info/options/advice appreciated.

Automotive Volkswagen

Comments

  • aussieprepper on 06/07/2016 - 00:22
    +1

    Mate as long as the other mechanics done a log book service and it is stamped they have to fix it! If it is covered under warranty.

    What did they say is wrong with the car it could be a dud spark plug?

    • cvas on 06/07/2016 - 00:56

      Tiguans diesel aren't they? No spark

      • aussieprepper on 06/07/2016 - 01:05

        I thought they are both petrol or diesel? But i am no VW expert?

  • Amaris on 06/07/2016 - 00:25
    +4

    As long as the logbook was stamped VW (not the Ford Dealership who sold your mom the car) should repair it as it is still less than 3 years old.

    • plmko on 06/07/2016 - 08:13

      Almost had a collision last week, VW driver thought he could change into my right lane even though I was already there. Fortunately It was only a scratch, but I was told to give way because his 'indicators' were on LOL

      • [Deactivated] on 07/07/2016 - 09:46

        Well VW drivers are stupid enough to buy such a vehicle naturally their driving reflects their stupidity.

    • altomic on 06/07/2016 - 08:45
      -3

      Don't forget that Hitler endorsed VW. If you drive a VW then you support genocide. /s

      • [Deactivated] on 07/07/2016 - 09:48

        Hilter also supported gas emissions and what has changed with VW recent emission lies.

  • [Deactivated] on 06/07/2016 - 02:33
    +7

    Ah used car. As long as you have been keeping up with the logbook services (MTC approved mechanic) - and I suppose the previous owner did too - and can prove this (logbook, or receipts etc) then the manufacturers warranty still applies. If the dealership is not Volkswagen - they are right, you have voided your warranty with the dealership - but not the manufacturer. Call a Volkswagen dealership. All of this is not to say that the issue will be covered under the warranty (not everything is).

    • ykwon10 on 06/07/2016 - 08:55
      +3

      ^^ This!

      Your warranty voids with Ford dealership but not with VW manufacturer warranty (3 years I suppose?).

  • nafe on 06/07/2016 - 10:21
    +2

    Ford Dealer has nothing to do with it. If it's less than 3 years old, then it's a Manufacturer Warranty claim.
    The Rego/VIN will be on the VW system, so any VW Dealer can look it up (they did that for my car as it was the same rego as when it was bought). Given it's close to the 3 years, I'd get that happening asap

  • [Deactivated] on 06/07/2016 - 10:57
    +1

    May we know what the cheaper options is?

    As long as it is a certified mechanic and you have logbook proof, you are still covered under certain warranties. With VW, you get a 3 year warranty. If it is 1year and 8 months old, and the previous owner had it for one year, you're still within the 3 year manufacturer's warranty.

    The warranty is void if you had servicing done by a backyard mechanic or missed/late service.

  • bion83 on 06/07/2016 - 11:10
    +3

    As long as previous mechanics stamped your service logbook and are certified then you just take it directly to VW dealership.
    Its still covered under warranty which is 3 year.

    FYI I would strongly suggest that any car which is still covered under manufactures warranty is taken to dealership for servicing not you cheap mechanics.

    • [Deactivated] on 07/07/2016 - 09:50
      +4

      This is OzB not pay full price dot com.

    • [Deactivated] on 07/07/2016 - 09:55

      Psh.

    • rompastompa on 07/07/2016 - 10:01
      +1

      Are dealership work experience kids better than mechanics?

      (I'm just encouraging the trolls, ignore me!)

    • [Deactivated] on 07/07/2016 - 23:10
      +1

      You have to love how some people are just tight/stupid. Why buy a new car if you are not prepared to get it serviced by the dealer during the warranty period. If you don't care about getting your car serviced by a dealer perhaps your mum should buy a old bomb in future and let any fool touch it.

  • JimB on 07/07/2016 - 16:02

    Go to VW and tell them to fix the car (with a stamped service book)

  • [Deactivated] on 08/07/2016 - 02:31

    VW is not that brand which one of its cars would have such a major failure with one its components from itself during the warranty period, it may happen but in very rare cases and I doubt yours is one of them, you need to take your car to VW and have it diagnosed first thing, their report will determine the cause of the failure and if it was a result of a mistake during those two most recent services or non genuine spare parts fitted it may not be covered by warranty.

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