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Lhazrdz on 23/06/2016 - 18:12 aminoz.com.au (278 clicks)
Last edited 23/06/2016 - 18:20 by 1 other user
Last edited 23/06/2016 - 18:20 by 1 other user
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Had the same experience with the price match - seems easy at first but they review it and come up with every excuse in the book to have the deal excluded!
Hi Brent3000/jj212
Jay here from Amino Z. Thanks for this feedback - apologies for a poor experience but I'm keen to know about it so we can do better in future. The price beat is a popular feature of ours, but I'd love to gain further insight as to what exactly was the problem with your price beat order so we can make it simpler and more transparent. The clearer we can be the better for everyone (a more streamlined experience for you especially).
The price beat guidelines we publish are as follows, can you please let me know if these are unclear, or you feel we didn't adhere to them, or they were hidden away or something else?
- We price-beat based on an identical shopping cart at any other store - we do not price-beat on a product-by-product basis
- The price beat is based on the total order amount from the other store for the entire order (including delivery fees and international transaction fees where applicable)
- The prices must be current and advertised publicly (and able to be verified by our team)
- The item(s) must be fully in stock and identical at the other store (including expiry date, flavour, size, product, label, formulation etc.)
- We do not consider cash-back offers, loyalty credits or other post-transactional offers when calculating totals for price-beats
- The other store cannot be undergoing a product liquidation or be closing-down
- All item(s) being ordered must be deliverable from that store to the address you use with us. For example, almost all whey protein powders are not deliverable from overseas due to Australian customs regulations.
Thanks very much in advance!
- Jay (Amino Z)
The issue is not clarity on the website, the issue is clarify with the big logo 'Price Beat*' for example, you only price beat if all items are available at the retailer not for matching one specific item along with other items?
The T&C's make the whols offer almost null and void and it has lead to me simply canceling the line item on the order to go to the original website listed to order it (just to avoid the hassle)
I think out of 10 orders I have made with maybe 5 have had some form of refund linked to it for one reason or another.
As a comparison ASN I have never needed to raise a refund as of yet. One of the only reasons I order from you is due to a specific product you sell I like along with the API program you are affiliated to. (Which even this has some issue from time to time)
@brent3000: Thanks for the reply, most appreciated. So just to clarify, do you find the price beat not worth taking advantage of because you cannot do it on a line by line basis, but only on the entire order?
Can I also ask what the biggest problem with this approach is? Is it that we may carry stocks that another retailer doesn't carry potentially causing the price beat to be irrelevant (because it's not a like-for-like order), or just that you would prefer us to match on a line-by-line basis, or something else?
If it's due to the order not being like-for-like, what would you feel a fair approach would be for this? A challenge we've come up with structuring this offer is in this particular example. Assume that there are 3 items in the order (only 1 of which is available at another retailer), and another retailer sells an item (say) $2 less, but then charges $9.95 for shipping, we would factor that into the item cost.
Anyway keen to get your feedback here, thanks again.
- Jay
TBH if I want to order my protein but would like to also add some Cookies/bars to the order, I would expect them to be of equal value or less to the competition. If you choose to not price match as only 'one' item but a cart-for-cart comparison, its only going to annoy shoppers and in this case I canceled the line item so you missed out and I ordered that one unit else where (As you would not match it)
So in short, maybe a 'single retailer per order' condition not a crummy cart-to-cart comparison as you can still factor shipping into the equation or the price match conditions as a total cost of order.
My order was first rejected because it wasn't a like for like case - I proved that it was indeed like for like, not re-packaged as first though - we had agreed. The deal was again rejected because free shipping was applied to the item once in the cart. From your terms I think it's a grey area given the free shipping was a promo code - The below term effectively gets you out of ANY deal that comes in below your cost.
- We do not consider cash-back offers, loyalty credits or other post-transactional offers when calculating totals for price-beats
I do appreciate all that you guys do and most of the time you do have the cheapest prices. You haven't lost me as a customer, more just frustrated that this particular deal didn't work out for me.
@brent3000: Great thanks for that feedback. Okay I'm going to discuss this further with the team and see if something like this could be plausible. Any others idea's please feel free to throw them over as I am all ears!
- Jay
@jj212: Thanks for that feedback, most appreciated.
Are you able to PM me over the rejected order so I can check it out myself? I just want to see exactly what this free shipping issue was because if we did come in more expensive then it should be fine…but I'll need to take a deeper look.
The bit about cashback offers, credits and other post-transactional offers doesn't exclude us from items below our cost though. It's only there in case someone else says something like "Buy product ABC and we will give you a $50 voucher". Ie. we cannot take off $50 off the product price because this voucher isn't a discount per se. Same deal with cash back, it's not an immediate discount so we cannot factor this in. Is this term perhaps not clear and did you understand this to mean something else? Would be keen to get feedback on this and perhaps we can re-word it.
Missed this deal but got 20% off for new sign up yesterday.
It was about 20% a week ago with EOFY
Don't bother with their price match systems either, never had soo many issues with a price match than with these guys