We have recently moved into a unit in a complex comprised of 6 units and the worst nightmare has come true: the noisy neighbours coupled with their little kid screaming. We have now developed a mental disorder as we cannot sleep properly and during our sleep, there is always a fear that the noise may come at any time.
1/ At anytime of the day, the kid will go outside onto the driveway or on the balcony on the first floor and starts yelling or sometime screaming for his mom and dad (It was like MOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOM).
2/ That is not the end (obviously), he and his mom treat the driveway, which is right in front of our bedroom and his playground and they often play together and inevitably, laugh together in a very loud manner as if there is no other living in the complex.
3/ To make it worse, their neighbours, which are likely to be their friends often join the fun and together, making it like a kindergarten, right in front of our bedroom.
4/ Now for the worst, the adults often chit chat over the balconies right above our bedroom really loudly and because they live on the first floor, if there is anyone on the ground floor (the driveway) wanting to talk to the one on the first floor, they will yell out.
Those happen at anytime during the day from 8am-9pm and we can hear the noise at a full volume from our bedroom.
To brief you guys about the location, the complex comprised of 6 units. Our is the one on the ground floor and our bedroom faces the driveway. There is a balcony in between the bedroom and the driveway. Their units are of the exact same location and same setting but are directly above ours and next to each other (so the balconies are directly above our balconies and next to each other).
Please give us a hint as to what we can do. We have talked to them in several occasions and they keep making empty promises.
P.s. we rent and they rent as well
Step 1. Go talk to them. Get to know their side of the story. Tell them your side of the story.