Sport Warehouse Sale: 60-90% off NRL, AFL, Tennis, Soccer, Rugby, Cricket, NBA + more (+$9.99 Shipping) @ Fangear Outlet

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Sport Warehouse Sale: 60-90% off NRL, AFL, Tennis, Soccer, Rugby, Cricket, NBA + more (+$9.99 Shipping) @ Fangear Outlet

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AssociatedFangear on 12/05/2016 - 14:32 fangear.com (14476 clicks)
Last edited 30/05/2016 - 14:59 by 1 other user

FINAL WORD

Hi guys, an number of people have been commenting regarding issues with shipping and/or items being out of stock.

For those who have only received part of your order, this is often because we ship from two separate warehouses. All AFL and Tennis stock ships from Melbourne and the rest from Sydney. This is a primary reason for the clearance: we're consolidating warehouses. What this means for now, however, is that you may receive your shipping in two separate packages. This is stated in your order confirmation email.

The only reason you WOULDN'T receive your package is if, in the unprecedented traffic of the clearance, an item was purchased by multiple customers simultaneously/went out of stock and was re-purchased before the system could sync and mark it as sold out. If this has occurred, and we are unable to fulfill that item, we will be in contact and will provide a refund. We apologise for any inconvenience if this is the case.

We acknowledge and appreciate the latter situation is not ideal and, over the next few months, will be launching on a new platform with much faster system updates to ensure this will not happen again. Along with the warehouse consolidation, it's all part of the bigger and better future of Fangear!

For all customer service inquiries, including order confirmation and tracking, please contact our Customer Service team at [email protected]

Thanks again, and we hope you scored a few of the 25,000+ bargains we shipped over the past two weeks!

Team Fangear.

Fashion & Apparel ASICS Lacoste New Balance Nike Tennis Tennis Apparel Wilson

20 May 2016 5:04pm

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closed Comments

- AssociatedFangear @ Fangear.com on 16/05/2016 - 10:03
  
  Hi mate,
  
  Yep we've noticed there has been a few instances of that and we're working our way through it. Oh, the joys of marking down thousands of products at once! We're aiming to have it fixed by today so we'll post on here when it's resolved.
  
  Sorry for the inconvenience!
  - lowndes8 on 16/05/2016 - 12:18
    
    hello can you please contact me regarding an order
lowndes8 on 16/05/2016 - 08:57

Noticed prices have dropped any more made another order
chriskq on 16/05/2016 - 10:01

Would be great if you can filter out, Out of Stock items
RtN on 16/05/2016 - 10:33

hmm my order hasnt shipped since ordering on Thursday, will it be out soon?
- AssociatedFangear @ Fangear.com on 16/05/2016 - 10:41
  
  +1
  
  Hi RtN, we're working through the orders as quickly as possible - as I'm sure you can appreciate we've been absolutely smashed with this sale, so packaging thousands a day. Our general shipping turnaround is very quick however as stated in the order confirmation email you would have received:
  
  "We will make every effort to ship your order to you ASAP, We always aim to meet the following despatch timeframes;
  • Express orders sent next business day*
  • Standard orders within 2 business days*
  However please note:
  • Delays may be experienced in peak promotional periods."
  
  …So there may be a slight extension on this, but shouldn't be too bad.
  
  If there are any other issues with your order we'll let you know :)
  
  Thanks!
  - RtN on 16/05/2016 - 10:45
    
    Yep no problems, can understand ozbargain power!
  - RtN on 16/05/2016 - 10:53
    
    Actually I was just speaking to an operator on live chat and apparently…. apparently my items were already out of stock…………….. being refunded…
    - RtN on 16/05/2016 - 10:59
      
      Very disappointed as they were good deals.
      
      Corinne on the live chat is very good though.
koplik8 on 16/05/2016 - 10:57

13 items for $93.88 including shipping. Pretty impressive!
banzini on 16/05/2016 - 12:57

@fangear what is your electronic stocking/inventory systems like? ordered a few memorabilia items which are now sold out. Hope I don't get the dreaded 'sorry out of stock email' if your systems didn't calculate the stock correctly! :)
AssociatedFangear @ Fangear.com on 16/05/2016 - 16:34

Hi banzini, our systems are pretty good at picking up the Out Of Stock lines and sweeps the site constantly, however with 20,000+ products on the site it can potentially take a few minutes for quantities to sync over. In some (rare) instances, if two people order the same item at roughly the same time, and it's the last in stock, then yep, the dreaded alert can pop up. And at times like this (heavy promotional periods) there's theoretically a greater chance of that happening. But again, it doesn't happen often.

Cheers!
AssociatedFangear @ Fangear.com on 16/05/2016 - 17:22

Hi banzini, our systems are pretty good at picking up the Out Of Stock lines and sweeps the site constantly, however with 20,000+ products on the site it can potentially take a few minutes for quantities to sync over. In some (rare) instances, if two people order the same item at roughly the same time, and it's the last in stock, then yep, the dreaded alert can pop up. And at times like this (heavy promotional periods) there's theoretically a greater chance of that happening. But again, it doesn't happen often. Hopefully it will work out fine for you!

Cheers,
Fangear
freeballs on 16/05/2016 - 22:15

Hi op, was wondering if you get an email confirmation of order straight away? I got the paypal confirmation email straight away, but nothing from fangear 1 hour later? thanks
boozler on 17/05/2016 - 10:29

+1

Hi OP, when will you re-stock the Lacoste polo shirts?
- AssociatedFangear @ Fangear.com on 17/05/2016 - 11:36
  
  Hi boozler, unfortunately clearance stock is very unlikely to be restocked. We're trying to make room for tonnes of all new and exciting stock! :)
kermuffle on 17/05/2016 - 17:55

hi fangear rep, why would you post this deal, only to then discount some of your items, like the towels, right after people have made their orders? i'm not getting the feels here.
- kermuffle on 17/05/2016 - 21:29
  
  shill downvote…
  - AssociatedFangear @ Fangear.com on 18/05/2016 - 15:38
    
    +1
    
    Hi kermuffle,
    
    We are in massive clearance mode and only have a limited time to sell through a large amount of stock before we move warehouses, so every few days we are dropping the prices further across the board. The closer we get to our deadline, the more urgent it is to clear and the more we drop prices accordingly. That's how all retailers work, whether it's in-store or online. It's got nothing to do with 'waiting' until people have made their orders.
    
    We are not forcing anyone to buy at any price; we are simply letting people know that we are offering great products at WELL below cost. If people are happy to purchase an item for a certain amount and secure their size, then that's great for them and we're glad we can help. If the customer wants to hold off in case the price drops further then they are more than welcome to do that and we'll be just as happy to help - but they run the risk of that item going out of stock and missing out completely, which happens quite often with clearance product. Someone may wait for something to be 90% off, but if in the meantime someone else is happy to secure it for 80% off then, as they say, the early bird gets the worm.
    
    At the end of the day, we don't feel this downvote is warranted when all we're trying to do is offer everyone a bargain by offering bigger and bigger discounts on great quality gear.
    
    Kind regards,
    Fangear.
    - kermuffle on 18/05/2016 - 20:49
      
      thanks for the reply, fair enough if you're just trying to clear old stock as fast as possible before moving. my bad, i misunderstood, just that there have been other posts on ozbargain that were pure bait and switch.
      
      Kind Regards,
      kermuffle
    - AssociatedFangear @ Fangear.com on 19/05/2016 - 17:19
      
      @kermuffle: All good, thanks for getting in touch! And yep, we are not trying to bait anyone, just trying to cut down on moving costs. Just thought we'd let the good people of OzBargain know first!
      
      Cheers.
Zippy7 on 17/05/2016 - 22:12

Is Paypal not working?
It keeps timing out on payment to paypal…

Web page says bad gateway error…
- Zippy7 on 17/05/2016 - 23:30
  
  Okay. Error was using Chrome - used MS Edge and the paypal link worked fine :)
Azif on 18/05/2016 - 14:52

+4

Rep

Please explain why you shipped my order without notifying me that you were cancelling most of my items
I wouldn't have ordered if i was going to have to pay $10 postage on $30 of items

Can you fix this or will i have to do a chargeback
- AssociatedFangear @ Fangear.com on 19/05/2016 - 17:20
  
  Hi Azif,
  
  I believe you've been in touch with our Customer Service team? Let us know via PM if you need any further assistance with this order.
  
  Cheers,
  Fangear.
  - Azif on 20/05/2016 - 16:48
    
    Still waiting for a response. Have pmed you my order number
    - AssociatedFangear @ Fangear.com on 20/05/2016 - 16:58
      
      Hi Azif, Thanks for sending that through.
      
      I've escalated your case with the Customer Service team so someone should be in touch first thing next week.
      
      Apologies for the frustration here.
      
      Have a great weekend!
    - Azif on 25/05/2016 - 12:21
      
      @Fangear:
      
      Thanks but still waiting for a response.
    - b_sean on 27/05/2016 - 10:53
      
      @Fangear:
      
      Hi Rep,
      
      Whats going on?? I am chasing my order for last few days and no updates? Each time I am being told, it will be shipped on priority.
      
      I received one of the item and it is faulty. I sent email with photos and Peter acknowledged and confirm item to be faulty - was promised refund as a result, that hasnt happended yet.
      
      Regards,
      b_sean
Rebelstorm on 18/05/2016 - 22:10

+1

I wished I saw this on here, but still managed to grab some bargains. I just happened to come across it, I am meant to be on their mailing list but never got an email about the sale, oh well. On the plus side, I didn't spend as much. ;-)
popleyi on 19/05/2016 - 09:48

+4

I was just notified that 2 out of 5 items were cancelled (sold out) and could not be shipped. Hoping i'm not paying $10 shipping on a $3 shirt.
freeballs on 19/05/2016 - 18:07

+2

Ive also just had an email saying one of my orders has been shipped, 4 items in total only 1 item, a $3.29 hat, has been listed as being dispatched, hope im not paying $9.99 on just 1 item!
Ulya on 20/05/2016 - 07:24

+2

I have received only one item out of 16 ordered! No explanation was given about the rest of the order. Does it mean I paid $9.99 for the delivery of a T-shirt???

Rep, please, explain.
dharmesh on 20/05/2016 - 11:15

+1

Did someone tried to call them
I am not sure what's going on ??
jhova on 20/05/2016 - 13:10

+2

Thank you for shopping with us at Fangear.com.

We are sorry to inform you that one or more of the items you selected could not be shipped.

This is due to the high traffic online at the time of your purchase. The item had sold out and remained on our site too long due to a technical error

The details of the item/s which cannot be shipped is below:

Item:
1x RK1402031 Lacoste Black Dry Fit Cap
1x RK1402001 Lacoste White Dry Fit Cap

We sincerely apologise for the inconvenience this has caused and any delay in relaying this information to you.

A refund for the item/s and shipping will be processed and any remaining items in your order will be shipped as normal.

*** Please Note that there is a backlog of pending refunds, and this may add a few business days for the refund to be processed.***

Please allow up to 7 business days for your financial institution to process these funds back into your account.

Kind Regards

How would you rate my reply?
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wonga on 20/05/2016 - 15:43

+2

Also tried to call without success. Only received 1 of 4 items and would have cancelled the order if I knew that would be the case. Rep, please PM.
blablabla23 on 20/05/2016 - 19:54

hey rep you guys still sorting out the shipping? It's been more than a week since my purchase and i'm still waiting for that dispatch email.
blablabla23 on 23/05/2016 - 17:45

The only reason you WOULDN'T receive your package is if, in the unprecedented traffic of the clearance, an item was purchased by multiple customers simultaneously/went out of stock and was re-purchased before the system could sync and mark it as sold out. If this has occurred, and we are unable to fulfill that item, we will be in contact and will provide a refund.

no you didn't i had to write in to check on the order, just to be told it was out of stock. I hope you enjoyed the interest earned at my expense.
OhMaJuck on 24/05/2016 - 18:06

+1

Unfortunately when the warehouse has gone to process your order due
to a short supply issue a number of the items could not be despatched,

We will process a refund for these items

Apologies for the inconvenience caused

Regards

I'am getting a lot of items being out of stock even the transaction were made and only been inform when i contacted fangear about the remaining items,

1st order - 6 out of 7 were delivered

2nd order - 3 out of 9 items are been dispatched

Horrible management not happy with the way they are dealing with consumers.
- blablabla23 on 24/05/2016 - 18:32
  
  yea had to contact them to find out that my order had not even been processed - although they were quite happy (and quick) to take my money!
OhMaJuck on 24/05/2016 - 18:09

+1

Would customer who had paid express shipment had priority over the stock remaining? unlike myself had chosen standard shipment and later to find out stock unavailable.
pramki on 25/05/2016 - 03:47

Didn't get any notification regarding an item. The other item received . When I got in touch, I was told out of stock and will be refunded. Not impressed that I had to initiate contact and not them. When an item out of stock and the other item on the order is sent, you notify the customer and not wait until the customer contacts you, I would have thought…
- pramki on 28/05/2016 - 15:55
  
  Haven't processed the refund after a week!
Miss B on 26/05/2016 - 00:17

I am still waiting too. I have received 4/12 items from my second order (17th May) and none of the 5 items from my first order (12th May). My items were all showing in stock at least several hours, most days, after I ordered, so if any are out of stock I know for sure it's not just because I ordered at the same time as other people. I asked them about my orders when they sent my items from my second order and even though I gave them my order details they basically said we'll get to it when we get to it and we'd have told you if it's out of stock. I haven't heard anything about my first order since I paid. All of the remaining items of both orders are tennis, so I'm hoping because it seems to have been the biggest part of the sale that they're just a little behind and I will receive it all in the not too distant future.
- Miss B on 31/05/2016 - 15:25
  
  Apparently the items I ordered on 12th May (in the evening) have been sent! Received the shipping email. Now just waiting on the rest of my 17/05 order. Shouldn't be long, as both of my orders were definitely being sent last Thursday or Friday and yesterday. I don't actually mind too much, just the longer I wait the more concerns I have about stuff being out of stock.
crosswire on 26/05/2016 - 05:22

+3

Still waiting……. nearly 2 weeks and no communication. I haven't received anything yet or received any notification of cancelled order / order dispatch. That's very poor service.
Umar511986 on 26/05/2016 - 10:14

+5

No Stock, took my money and only sent 1 out of 2 items and did not even have the courtesy to call or email to advise of the item out of stock. Their customer service is RUDE and have only one answer that with so many order we can't do anything… !!!
Why have a fire sale when you can't manage it ???
Awaiting response from their CS manager on shipping refund as the order is incomplete and its not worth to pay shipping only for the item they have sent or else they can take it all bag and provide me a full refund…
ree75758 on 26/05/2016 - 11:00

Wondering if anyone has ordered footy memorabilia (signed pictures) and received it as yet??
- banzini on 30/05/2016 - 11:09
  
  +1
  
  I received a bat
blablabla23 on 26/05/2016 - 17:19

i've opened a dispute with paypal as i'm not waiting around for them to refund my money.
- OhMaJuck on 27/05/2016 - 11:22
  
  They said they will give me a refund on the items that were out of stock. Havent heard nothing from them since last week, should i also open a dispute with paypal……
  - blablabla23 on 27/05/2016 - 12:14
    
    you should. These people are incompetent at managing inventory and processing orders, while their customer service is a joke to boot. They've held on to your money long enough.
    
    you should also revoke that +ve.
lowndes8 on 26/05/2016 - 18:58

Fangear = Worst customer service i have ever seen.

I got my memorabilia orders fine but they have stuff up all my clothing orders. Im still waiting for one from two weeks ago. Then have three more after that.

I will give them 24 hours to reply then i open a paypal case.
jhova on 26/05/2016 - 19:24

Did everyone get their refund yet? I got an email from Eway (Transaction Receipt Approved Refund) but no actual refund in my Bank Account?!?!

From Eway site - Refunds generally take between 2-7 business days to settle back to the cardholder's bank account.
Important Note: If the refund has not been received by the cardholder after this time, we recommend that your customer contact their card issuer for more information.

UNFKNBLVBL
- ree75758 on 26/05/2016 - 20:29
  
  +1
  
  That's the normal timing for a refund onto a credit card, debit card, and you wont actually see funds into your account until it gets there if that makes sense! wait it out not ideal I know but I'm sure it will arrive before the 7 days are up! if they aren't there after the 7 days lodge a dispute with bank if paid with card or paypal and they will sort it for you :)
- banzini on 30/05/2016 - 11:07
  
  Refunds are coming soon?
OhMaJuck on 27/05/2016 - 16:20

Our refunds department will process this as soon as possible.

There is a backlog of refunds that they are currently processing, but rest assured it will be completed in a timely manner.

Please allow up to 5 business days for the funds to be transferred back into your account by the financial institution.

Kind Regards,

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Customer Happiness Consultant
T +61 2 8866 6407
Infinite Retail
PO Box 6217
North Sydney
NSW 2060 AUSTRALIA
banzini on 30/05/2016 - 11:07

"We will process a refund for those items asap and the balance will be despatched

Apologies for the inconvenience

Regards"

LOL! that Was 5 days ago - May 25 and I have heard nothing since then.

What a farce
aerona on 30/05/2016 - 14:15

+1

My negative vote stands. Missing 24 items from the package list. No communication. Wasn't included in the cancelled items either. Also many items were cancelled. They seem to be Avoiding my emails now. Big joke
- banzini on 08/06/2016 - 16:53
  
  it is a disgrace and they have been reported to ACCC
OhMaJuck on 31/05/2016 - 09:48

Received refund but the maths did not add up, i was short $27 and had to chase them up about the missing money.
koplik8 on 01/06/2016 - 10:23

Thanks for posting the deal. I picked my stuff up yesterday. I got a heap of Australian Open tennis gear. Great quality!! Great price!!
mydil on 01/06/2016 - 16:03

two weeks and still waiting! I'm over checking my email over 100 times a day like I have some kind of OCD in the hope there is a dispatch or just anything really to give me some kind of peace of mind that these people can get the job done :/
banzini on 06/06/2016 - 14:51

I was told I will be given a refund on missing items about 2 weeks ago
no communication and haven't seen a cent back.

Disgrace
lowndes8 on 06/06/2016 - 21:46

+1

Never heard back from these idiots.

Did a paypal claim got my money back today

This was posted 8 years 6 months 10 days ago, and might be an out-dated deal.

Sport Warehouse Sale: 60-90% off NRL, AFL, Tennis, Soccer, Rugby, Cricket, NBA + more (+$9.99 Shipping) @ Fangear Outlet

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