FINAL WORD
Hi guys, an number of people have been commenting regarding issues with shipping and/or items being out of stock.
For those who have only received part of your order, this is often because we ship from two separate warehouses. All AFL and Tennis stock ships from Melbourne and the rest from Sydney. This is a primary reason for the clearance: we're consolidating warehouses. What this means for now, however, is that you may receive your shipping in two separate packages. This is stated in your order confirmation email.
The only reason you WOULDN'T receive your package is if, in the unprecedented traffic of the clearance, an item was purchased by multiple customers simultaneously/went out of stock and was re-purchased before the system could sync and mark it as sold out. If this has occurred, and we are unable to fulfill that item, we will be in contact and will provide a refund. We apologise for any inconvenience if this is the case.
We acknowledge and appreciate the latter situation is not ideal and, over the next few months, will be launching on a new platform with much faster system updates to ensure this will not happen again. Along with the warehouse consolidation, it's all part of the bigger and better future of Fangear!
For all customer service inquiries, including order confirmation and tracking, please contact our Customer Service team at [email protected]
Thanks again, and we hope you scored a few of the 25,000+ bargains we shipped over the past two weeks!
Team Fangear.
Managed to snag some of the lacoste polos for work. bargain. There are some navy ones on there too that i manually searched for and found for discounted price. thanks OP.