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Exetel Upgraded ADSL2+ Plans

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Exetel Upgraded ADSL2+ Plans
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Ltom112 on 20/04/2010 - 18:36 exetel.com.au (1859 clicks)
Last edited 20/04/2010 - 18:42

In addition to the change to Unlimited Off Peak earlier this month, all ADSL2+ plans have had Peak quota upgrades.

Eg Naked ADSL2+ Plans (no phone line rental):

Z/20NoTel $45 p/m
Onpeak 10gb
Offpeak Unlimited

Z/21NoTel $50 p/m
Onpeak 30gb
Offpeak Unlimited

Z/22NoTel $60 p/m
Onpeak 60gb
Offpeak Unlimited

Z/23NoTel $65 p/m
Onpeak 90gb
Offpeak Unlimited

In addition to these all ADSL2+ plans have been upgraded

I personally have never had trouble with Exetel's network and have been downloading 90% - 100% of my quota every month for 18 month's without fault

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Referrer gets 10% off per referral (up to $10/month per referral) for 6 months.

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  • ttkc on 20/04/2010 - 18:40

    Thanks for sharing very good value.

  • lok2012 on 20/04/2010 - 19:18

    TPG $1 line Monthly Access Charge + $10 min. spend + Super Fast Standard /130GB $49.99 = $60.99

    Most importantly: Shaping Speed 1Mbps/1Mbps

    However, Exetel has the best deal for naked ASDL2

    • cyssero on 20/04/2010 - 23:17
      +1

      Problem is TPG's offer is at far fewer exchanges than IncPhone ADSL2+ plans (Optus hardware). You also don't get a 'real' PSTN line which means a few services won't work properly (back to base alarm, Foxtel box office). With Exetel you get a normal PSTN line.

  • Koonit on 20/04/2010 - 19:32

    I saw very tempted to swap to Exetel from TPG due to ping issues etc, luckily that was fixed. Although if I was just signing up now I'd get Exetel! They do seem to have more stable connections then some of the other oversold ISPs.

    Unlimited 12am-12pm off peak on Exetels plans is very nice! Shame about the shaping to 512 as stated above! Exetel seems to have much better business support compared to TPG!

    Australia's internet might have a chance after all? :D

  • Roja on 20/04/2010 - 19:34

    Unlimited = No Limit posted on their website

    Surely that can't be right?

  • Atrophy on 20/04/2010 - 19:41
    +7

    I would be very careful with these guys, check out the Whirlpool forums for peoples experiences with their "Unlimited" plans.

    They have it in their T&C that they can terminate your contract at will if they deem that you're no longer profitable, so if you download more than the amount they've priced in (around 90GB) then it's very likely they'll kick you off.

    • Fred on 20/04/2010 - 20:05
      +1

      +1
      Exetels current practices suggest they are going under, this grab for a user base reminds me of Onetel. These unlimited plans are causing congestion and unless something is done will not be sustainable in the long term.

      • Lukian on 20/04/2010 - 20:14
        +1

        Exetel are not going under, they are doubling their International bandwidth, still, 4-8gbit isn't much.

        Users are not kicked solely for downloading excessively, it's a combination of factors that Exetel terminate accounts on —- such as lodging a TIO compliant (costing Exetel more money than they make from your service), excessive infringement notices, etc.

        Note these plans will now have 512kbit shaping by default.

        Paid excess may be available again later in the month.
        (See: http://forum.exetel.com.au/viewtopic.php?f=4&t=35905&start=1… )

        • Fred on 20/04/2010 - 20:28

          Did you join to say that? Their behaviour towards users has become more and more eratic, luring user into "unlimited" utopia. With isp like this only time will tell.

          • StewBalls on 20/04/2010 - 23:02

            @Fred: Well, I'm entering my second year of great value for money internet service provision from Exetel, and I have no complaints! :)

            Now, if you were to ask the family member of mine that just got a $300 one month Optus excess use bill, courtesy of seemingly innocuous backgrounded google earth, you might find he has some issues with his ISP? ;)

          • YesPleaseThankYou on 21/04/2010 - 09:52
            +1

            @Fred: I agree with you.

            The stories told on Whirlpool seem to confirm with what you're saying.

            • CrocDundee on 21/04/2010 - 12:23

              @YesPleaseThankYou: I have been with exetel for 4yrs (my brother has been with them since they started up in Brisbane) and have not had a single problem!! Great value for money if you know what you are doing, if you have no clue then you are better off going with a provider that offers you technical support 24/7… Which of course means more money…

              Those people who get kicked off are people who download 100's of GB and destroy it for others to get cheap fast internet… So I say good on Exetel for kicking them off - If they can't keep their downloads under 100GB during off peak, there is something seriously wrong!!

              Go Exetel!

      • cyssero on 20/04/2010 - 23:19
        +3

        If JL's blog is anything to go by Exetel have increased profits every year since inception and have never been in debt. Also on Deloitte's Fast 500 list for several years and won many awards.

  • Benmc on 20/04/2010 - 19:59

    Wow. Seems like they changed the Naked ADSL2+ Plans. Thanks for informing me about this.
    Because currently my naked ADSL2+ is 5GB peak for $45. Now i get $10GB for $45 saving me my existing $0.50 cents/gb charges. 5GB is too little but 10GB is enough!

    • zenzen on 21/04/2010 - 18:20

      You need to pay $10 to change plan fee!

  • lok2012 on 20/04/2010 - 20:45

    http://www.speedtest.net/result/786841524.png

    How fast is this broadband?

  • lok2012 on 20/04/2010 - 20:46

    My exetel speed: http://www.speedtest.net/result/788257510.png

    • Save Medicare on 20/04/2010 - 20:56

      My exetel speed just then:

      exetel

      My exetel speed last week:
      exetel

      I'm using about 12gb during peak times on my 5gb plan ($25 base + 3.50 extral = 28.50. I'm wondering if I should switch to 10gb for $30 with shaping?

    • WaywardOne on 20/04/2010 - 22:17
      +1

      My very slow Exetel speed (Naked ADSL2+) Summary: 1.2Mb/s down and 0.22Mb/s up:
      http://www.speedtest.net/result/788322953.png

      • StewBalls on 20/04/2010 - 23:56

        Have you reported the issue to their support people? Result? They have protocols to follow if your speeds are sub-par; they also don't know you're not happy til you tell 'em! ;)

        I won't presume to lecture you on just how much setup, exchange, distance & line-quality dependent ADSL/2 speeds are; but once these variables are accounted for, then you can place the blame on the ISP! ;)

        • WaywardOne on 21/04/2010 - 10:13

          It syncs at a very low speed. How can Exetel fix this? I have contacted Exetel and they gave me the option of lodging a line fault — but is that effective? expensive? a waste of time?

          • neil on 21/04/2010 - 10:22

            @WaywardOne: Probably better to ask on Whirlpool but…

            What speed are you syncing at? Looking at your speed results it looks like you might be above the minimum 1.5Mb. Try figuring out how far away you are from the exchange to calculate what your sync speed might be (although this can differ as cabling isn't done in a straight line). Try TPG's map calculations for estimations.

            Bad sync speeds are going to follow you to whatever ISP you go to. The problem could be your house, boundary, the road, or in the exchange. I would lodge the line fault given that I'd isolated that it wasn't something in my house causing it.

  • DxxP on 20/04/2010 - 22:36

    Have been with Exetel for years and haven't seen anything that would make me want to change ISP.
    Their t&c initially made me wary but have found that they do what they say…keep prices as low as possible within current markets. When making changes they discuss in forums to sound out customer base on options and choices company could take. YOu can be as involved or as uninvolved as you want to be. I get that the t&c is needed to prevent abuse of their service. In approx I think 4-5 years only had to contact them re downtime twice and found they were prompt to deal with it. I have been one happy adsl exetel customer. Re speeds, they are not going to know to sort something if you don't communicate with them. Not had to myself on this one so can't really input further here.

  • [Deactivated] on 20/04/2010 - 22:42
    -3

    Exetels customer service is pathetic and their Tech support is questionable. Youre better off with basically any other ISP. If you want to make up your own mind just do a Google search for Larry Kaeto from Exetel

    • thorpef1 on 20/04/2010 - 22:47
      -1

      Have to agree with you there Archer.

      I have had terrible customer service with the issue i am currently going through.

      Great ISP if you dont have a problem, but as soon as you do look for another ISP

      • DxxP on 20/04/2010 - 22:55
        +1

        Hope you do find a way to communicate with them that enables them to offer better service. If something has gone downhill with their cs I hope you are giving them constructive feedback or do manage to find another ISP that suits your needs.

    • DxxP on 20/04/2010 - 22:47
      +3

      This has not been my experience! Just to be cheeky here I will say….Sure for those who are use to being spoon fed :) via phone support on every little anxt as other more well known services are willing to do and thus you pay more in general. I guess it's comes down to a matter of fit between customer and provider. Just got to find the right one for your needs.

      • StewBalls on 20/04/2010 - 23:37

        Absolutely, every time I've lodged a query or fault ticket it's been promptly, courteously, and efficiently handled whether it's been attended by a local or their staff in Colombo! :)

        That said, I do have an IT background, so issues are more a matter of report/liaison than hand-holding! ;)

  • neil on 20/04/2010 - 23:06
    +5

    Everyone is going to have a different experience with their ISP in terms of customer service, speed and reliablitity.

    Take a look at the Whirlpool Survey Results:
    http://whirlpool.net.au/survey/2009/

    Reliability of Connection
    Very Happy

    Exetel: 71.4%
    TPG: 52.2%
    Internode: 85.7%
    Telstra: 52%

    Customer Service:
    Excellent

    Exetel: 19.5%
    TPG: 8.8%
    Internode: 66.5%
    Telstra: ~6%

    • cyssero on 20/04/2010 - 23:23
      +1

      Exetel always fare well in the WP Survey results, and in the last year did even better than before. Good sample size too.

      • StewBalls on 20/04/2010 - 23:39
        +1

        Ease up on the stats boys, I'm getting uni flashback PTSD! ;)

  • Cheeper on 20/04/2010 - 23:22
    +1

    Value for money best ISP around by a long shot.

  • Noslee on 20/04/2010 - 23:56

    been with Exetel for many years, and same to my family, none of them have issues. From time to time, their VOIP quality may not be the best but given the cost, it's great value for money.

  • vooz on 21/04/2010 - 00:08

    Never had to call customer service before. Always had a good run with them, love the speed I'm getting for Naked ADSL for what I'm paying.

  • kevinpentium on 21/04/2010 - 03:30

    I moved to a new home, I have phone line there but no dial tone. Do I need to connect the phone line first to join exetel (pay connection fee to Telstra?)
    p.s. Can I connect to Optus (cheaper connection fee) or do you know the cheapest way to get exetel? Thank you!

    • ShortyX on 21/04/2010 - 07:05
      +1

      Unfortunately, I'm pretty sure you have no choice but to pay the $299 connection fee and get onto a cheap landline plan so you have a phone number to apply with. After the naked plan is connected and confirmed working, cancel the phone contract…not the phone line! :)

      • vooz on 21/04/2010 - 09:03

        I can confirm that's what I had to do when I moved to a new place.

  • ironpaw on 21/04/2010 - 10:05
    +4

    Whilst they are good value…I'm really uncertain about the way they treat their customers…esp after reading this: http://stewartmedia.biz/myblog/Why-Im-leaving-Exetel/

    and this: http://forums.whirlpool.net.au/forum-replies.cfm?t=1426411

    I'm not going to pos or neg this deal…

    • Mikinoz on 21/04/2010 - 10:23

      What a great read, thank you !

  • ironpaw on 21/04/2010 - 11:01

    Oh, and for the unlimited thing….see: http://forums.whirlpool.net.au/forum-replies.cfm?t=1424449

  • [Deactivated] on 21/04/2010 - 11:12
    +4

    i was with this isp and after trying to get onto someone to fix a connection that they had blocked, i simply got no response for over a week, i was expected to have 56k dial in backup in order to lodge a fault request, the automated system on the phone never worked, in the end i had NO choice but to contact the TIO since i could not get in contact with the exetel, it was sorted out eventually…but only after i had very rude, threatening and abusive emails from a very senior person in the organisation who promplty told me i was to leave and find another isp and i had cost them a fortune standing up for my rights….thats WHY i will never deal with this company and will happily warn people of my experiences

    • neil on 21/04/2010 - 11:18

      What do you mean by your connection was blocked?

    • YesPleaseThankYou on 21/04/2010 - 12:09
      +1

      I've read many stories of abusive emails from Exetel.

      • goober on 06/05/2010 - 11:46

        Yep, vote this down folks because Exehell is a shocking company to deal with

  • [Deactivated] on 21/04/2010 - 11:33
    +2

    they falsely claimed i had a virus, so blocked the connection so i had no access to the internet - but didnt tell me, apparently they have this wizzbang fault free system where a page comes up telling you off, and you have to agree you promise you have no virus's before they unblock you sometime in the next 24 hours, well i never got that page, never had a virus and never heard a thing from them why i was blocked until i had to get the TIO in just to get to talk with someone to sort it out!

    Basically the moral of the story is, dont ever use any support from them or alike or your deemed unprofitable and asked to go elsewhere and your contract is not renewed. They can and will do this at will to anyone at anytime as many people will testify. The bulk of people who have had no problems have never had issues or need to call them, (or praise them constantly) or they just pay the bill each month…if thats you then you will likely be fine but frankly i wouldnt like walking on eggshells all the time for fear they will kick you off

    http://blocked.exetel.com.au/virus.php

    example of block page above

    this is an example of how exetel works…you CANNOT call or otherwise contact them about things like this, in my case as the page never showed up for me, i fell outside the square of their so called foolproof system. Sadly it wasnt my fault and had i not contacted the TIO i would never have had the connection back on, yet exetel took it out on me as being computer illiterate and a virus harbourer and many other things in abusive emails (in reality couldnt be further from the truth)

    even if i wanted to stay with them, i wasnt allowed to, by their own system failing they blamed me for the cost to fix it… and as such wanted me gone, this reasoning is the staple behind how they treat customers…if you are prepared to pay for that, by all means sign up!

    • CrocDundee on 21/04/2010 - 12:31

      I feel sorry for your situation oldtvgear - without hearing the other side of the story and going on what you have said is actual facts, it would be clear that Exetel got it wrong in your case! I hope you have found a provider that accommodates your needs…

  • ironpaw on 21/04/2010 - 12:30
    +4

    Seems like Exetel management/customer service has a history of telling people to go else where if they aren't happy instead of trying to resolve the issue….

  • Benmc on 21/04/2010 - 17:41

    Exetel either works for people or doesn't. There is no grey area. I've been one of the lucky ones in that i've never had any major problems. In the 5 years i've been with them, i've only contacted support like 5 times and the only real issue were a few Copyright infrightment notices.

    Apart from that everythings been pretty stable!

  • zenzen on 21/04/2010 - 18:31

    I have been with Exetel for more than 3 years and it had been great until recently.
    They have taken off Free voip call and free SMS service first then all plans were hiked by $5.

    This new plan is only available for new customers and existing customers who recently joined and majority customers have no benefit from this change.
    Normally you will get good-will/courtesy upgrade when they get cheaper quota but they put 'plan change fee' with $10 and it would be irrational if you don't change plan otherwise you pay for less download quota with more money.

    Communication and change management have caused lots of confusion to existing customers.
    You can see what I mean by reading whirlpool and Exetel forum.

    I believe they have lost their competitive edge against competitors in the market.
    Compared to TPG, it is critical that Exetel don't own their infrastructure - this tells everything.

    The plan itself is good value but having seen recent several dissapointing announcement of plan change means no neg/no postive mark from me.

    • neil on 21/04/2010 - 22:04

      Plans are available to existing customers. I've been with them for a couple of years. The plans are available in the member facilities.

      Exetel own their own infrastructure. The difference between TPG and Exetel is having their own DSLAMs at the exchanges. If you think it's all about DSLAMs, then in that argument no ISPs offering ADSL1 except for Telstra have their own infrastructure. Network topology map Exetel's Network Engineer's blog mentioning the CISCO switches and various equipment they have (very cool reading if you are into networking stuff).

      As for value, archived ADSL2 Naked Plan pages show an increase in value download quota and a reduced connection charges-

      April 2010 $50 30pk-shaped unlimited ofpk $60con chrg
      Jul 2008 $50 12pk 48 ofpk $110con chrg
      Apr 2008 $50 8pk 48 ofpk $110con chrg

      Note: Archive.org stopped archiving their site in '08.

  • oscar on 21/04/2010 - 19:02
    +3

    stay away from exetel. as others mentioned earlier - they are ok until you've got a problem. i was with exetel until two weeks ago after having 2 x 48 hours downtime last month! tech support simply didn't care or do anything, their service status page was never updated to show any problems, no refund or dial up access was offered. i was just simply told it would come back within the hour and "keep power cycling your modem" - for two days and that twice within a month! it was so bad that i took up the bigpond adsl2+ offer for $50/25GB. wouldn't recommend exetel to anyone after this…

  • daydream on 22/04/2010 - 12:43

    It's a shame whenever anyone experiences bad service from a company and it's good to hear about them (either in the deal or better still in the forum for ongoing updates) in relation to deals so people can decide whether they want to take up an offer a company but I think the deal votes should be directly related to the specific deal being offered and not relate to the company (whether they are shonky or great). If an ISP is genuinely offering more data for the same price than that is a good thing in my view. I personally wouldn't deal with several companies but they may still offer good deals for others.

    • YesPleaseThankYou on 22/04/2010 - 13:26
      +1

      Any deal must give consideration to all factors.

      The fact that these disaffected customers seem to pop up so often with so-called Exetel deals seems to be something of its own doing.

      • silvertone on 22/04/2010 - 14:13
        +2

        Yeah, I agree, I think Exetel suit a certain type of user, who seem to then be massive fans of the company UNTIL they run into the problems that many people report with Exetel, then they realise what the negative comments were really about.

        • Mikinoz on 22/04/2010 - 14:18
          -1

          So in summation long serving customers who when have a problem are treated like shite, tells me that overall thats a bad thing.

          I am a business customer using ethernet and overall compared to optus they are better although different.

          • daydream on 22/04/2010 - 17:25

            @Mikinoz: Being a long term customer would imply that for the most part the service was fine for people till a particular day… Sure it sucks being treated poorly (I'm not defending poor service by anyone and, while I dont personally happen to use them, Exetel when they do it seem more blunt/weird than others!) but all ISPs have their history and this mob seems to rate ok compared to many incl. Telstra and Optus. We're better off just pointing out the much longer ISP complaint threads at WP everytime an ISP offer comes up as people's prior, personal experiences doesn't relate directly to the specific deal being offered. It would be different if a cheaper price was offered and then a higher one charged when trying to obtain that specific deal, then neg it as it relates to the deal on hand. Otherwise we'll just be neg'ing every Dell, Telstra, etc deal that comes out based on personal, varied bad experiences and it'll turn into www.notgoodenough.org rather than encouraging bargains to be posted.

            PS. Being dropped by a weird, rude ISP after having a great price (even for a short while) can be better than being locked into a long term contract, ripped off and getting crap service if things go pear shaped ;-)

        • neil on 22/04/2010 - 14:20
          +1

          Yeah, what is it with people and ISPs in this country. People defend and criticise them worse than sporting teams. At least with TPG and Exetel you can make the cheapo argument but some of the fanboism with IINet, Internode, Westnet etc is bizarre.

  • lok2012 on 05/05/2010 - 20:44
    got an email

    Dear Mr @@@@@@@@@@@@@@@@@@@@@@,

    These are increasingly difficult times and each day, it seems, presents yet another new 'challenge'.

    Exetel has offered 'free' downloads in an off peak period for ADSL customers since March 1st 2004.

    The actual period has varied, on average one and a half times per year, over the past six years as times, circumstances and carrier and other pricing changes. Circumstances have again materially changed and require us to modify the off peak period to ensure that the network that supports residential users remains as it has been planned to operate - without congestion at all times and without any 'throttling' of P2P or other traffic types.

    We will change the off peak period from 1st June 2010:

    from: the current 12 midnight to 12 noon or 2 am to 2 pm periods

    to: 2 am to 8 am

    This is a significant reduction on first sight but it still means that anyone who knows how to use a down load scheduler can down load, depending on their actual line speed, a very large amount of data in any month.

    Replacing the 'lost' bonus download time Exetel ADSL users will be given the option of getting a 'free' wireless service:

    Monthly Access Charge: $0.00

    PAYU Downloads: 1.75 per mb

    Modem if required: $50.00

    Contract Length: 12 months

    Current customers can transfer to this plan via the User Facilities from June 1st 2010

    Regards

    Exetel Provisioning

    Please note: you can not reply to this email.

    • YesPleaseThankYou on 05/05/2010 - 21:51

      What is the point you are trying to make?

      • lok2012 on 06/05/2010 - 13:59

        to see if anyone get the same email?

        • neil on 06/05/2010 - 14:11

          Got the same one, then another one defending their actions and making concessions with all of those who complained. Seems like this is the way they always send these out. Make huge change, expect users not to care, users make a stink, Exetel offers concessions even though they claim they are right. Always entertaining.

          This is the second email:

          We sent you an email yesterday advising you of the forthcoming change to the off
          peak period. Exetel has offered a 'free' off peak period since 1st March 2004
          and has included in its Acceptable Use policy since that time the specific right
          to change the period and amount of downloads within that period since that time.
          Over the succeeding six plus years Exetel has varied both the time and the
          inclusions of that period some 10+ times, often extending it but almost equally
          often reducing it as times and circumstances dictate is required.

          It is a specific and clearly set out condition of Exetel's Acceptable use policy
          and is part of the contract in to which every person who applies for an Exetel
          ADSL service specifically agrees to. If an applicant for any Exetel ADSL service
          does not agree to it then we do not accept their application.

          "Legally" there is absolutely no doubt that Exetel has the right to exercise the
          option of changing the 'free download period' or, in fact, removing it
          completely at any time.

          Equally obviously no commercial company wants to retain any customer who is not
          happy with the services that Exetel provides.

          We will therefore delay any change to the introduction to the off peak period
          for all customers who are within their initial contract period until their
          contract period ends.

          We will also delay any change in the off peak period for all customers who are
          out of contract until September 1st to allow more time for them to look for a
          more suitable provider of ADSL services.

          Please don't call to further clarify this email. Should you be unhappy with what
          is set out above please address an email to:

          [email protected]

          John Linton

          (for Exetel Pty Ltd)

          • YesPleaseThankYou on 06/05/2010 - 14:17

            @neil:

            We will therefore delay any change to the introduction to the off peak period for all customers who are within their initial contract period until their contract period ends.

            I question whether, in fact, it was legal to change the terms and conditions for someone who is in contract. I'd say that Linton was calling everyone's bluff.

            Please don’t call to further clarify this email. Should you be unhappy with what is set out above please address an email…

            The arrogance of this man is amazing. I suspect that they don't want to take calls about because the Sri Lankans don't know how (or aren't trained) to engage with customers on an emotional level.

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