It was $547 3 month ago and then $499 2 month ago. I think Officeworks really want to get rid of them and it's now on clearance at $448. Cheap for a 55" full HD no-brand TV. Not much info on the specification and from the previous post, according to the catalogue it has 3 HDMI inputs.
treat this as you are renting a TV for a year. If it lasts any longer than that consider it a bonus!
ACL
Stock available in Coburg, Melbourne CBD, Frankston, Keysborough VIC
Our Pendo lasted 4 months. They can't replace as they haven't spares or stock.
Picture quality was rubbish anyway.
Bit of a hassle, but surely if you keep the receipt and box, and if the product breaks in under 12mths, Officeworks will at least give you a refund though.
As shmahoo says, if it lasts over 12mths (Hopefully brakes the 2yr barrier), consider it a win.
If it breaks after 4 months, they have the option to repair it.
If they can't repair it, they have the option to replace it.
If they can't replace it, they refund.
You DO need to keep a copy of the receipt - email yourself a photo of it.
You don't have to keep any packaging, just the actual product (including the stand if you're wall-mounting, so stow that somewhere.)
Surely they wouldn't go through the rigmarole of repair - they'll just issue a refund?
@rawm:
It'll be the manufacturer that decides, and refunds are the last option.
Repairing a $400 TV costs $100.
Replacing a $400 TV costs $200.
Refunding a $400 TV costs $400.
Small items are likely replacement. A 55" TV is probably repair.
Refunds are only if replacement stock isn't readily available.
@KentT: Isnt it the CONSUMER's choice if the fault is major ?
https://www.accc.gov.au/consumers/consumer-rights-guarantees…
You have the right to ask for a repair, replacement or refund under the Australian Consumer Law.
You can ask a business for your preference of a free repair, replacement or refund.
You can ask for a replacement or refund if the problem with the product is major.
Replaced products must be of an identical type to the product originally supplied. Refunds should be the same amount you have already paid, provided in the same form as your original payment.
The business may take into account how much time has passed since you bought the product considering the following factors:
type of product
how a consumer is likely to use the product
the length of time for which it is reasonable for the product to be used
the amount of use it could reasonably be expected to tolerate before the failure becomes noticeable.
@systmworks:
It's not the consumer's choice because the law is full of weasel words that don't actually mean anything.
It says you can "ask". Not that you are "entitled to". You could always ask. You can ask for a million dollars. Why would anyone ever opt for a repair instead of a brand new replacement? Try it with your car. Everyone has had car problems but have you ever known anyone who got their car replaced with a new one? "Power windows stopped working. New car, please!"
Law says "major fault", but doesn't define it. Manufacturer says "Major fault = one we can't repair"
Law says the product should last a "reasonable time", but doesn't define it. Manufacturer says "reasonable time = warranty period"
"Replaced products must be of an identical type to the product originally supplied."
Note the word "must". This is solid. You're entitled to the same thing you bought. If it's a current model TV, you'll get the exact same one. If they have none of the same model, they'll likely offer you a slight upgrade (a bit newer or bigger) instead, but you can always turn it down if cash works better for you. You don't need a good reason, anything will do - eg. bezel is too ugly.
"Refunds should be the same amount you have already paid, provided in the same form as your original payment."
Here they use "should". This is also pretty solid, but with a bit of leeway. If you paid by cheque, you might get cash, prepaid visa, credit card refund, etc. But it's still real money. They can't insist on giving you "store credit" or similar (unless you paid with store credit to begin with).
@KentT: Exactly, note the word "should", and not "shall". In legalese (ok that might not be a real word, but it should be) "should" means best practice, "shall" means definitive.
@Tiggrrrrr:
Right.
"must" means exactly that.
"should" means the onus is on the manufacturer to show a reason for any disparity. In the case of a TV they could argue you get a less than full refund if you don't return all parts of the product - missing remote/stand for example.
"may" (take into account) means nothing.
"right to ask" means nothing.
"preference" means nothing.
"major fault" vs "minor fault" means nothing.
"reasonable" means nothing until you've been to court and then it means exactly what the judge decides in your specific case.
Sorry, missed the process I went through.
They asked me to package it up, that was fun with oodles of bubble wrap.
They organised for it to be picked up.
After about a week they told me it wouldn't be fixed.
I had to go back to the retailer for the refund, which entailed them having to contact Pendo to ok it.
It was a hassle.
On the bright side, they didn't want the remote sent (but did want the stand) so I was able to get a few dollars for the remote.
As another poster said below, the speakers are rubbish.
Buy it and use it for 360 days and return(ow gives full refund) as it will not last more than a year. My pendo tablet broken after 6 months ….
Yep, set a reminder on your Calendar. Keep all original box and receipts, then take it back on day 364.
What? They accept returns, no questions asked??
Questions will be asked, definitely you would give valid ones . Bcas it will not last 360 days. :):):)
Click & Collect available for NSW
I have 48" pendo tv https://www.ozbargain.com.au/node/183641 and after a almost a year it's still going well. The speakers are rubbish but I plugged in a pair of good pc speakers into the headphone jack and problem solved. Another bad thing is a lack of compatibility with universal remotes, I have had no joy with a logitech harmony remote or with several android ir blaster remote apps. Otherwise I'm a happy camper.
Can I use my gift card to buy this? I have officeworks gift card for that money. And I can't see the option of paying by gift card
Please call ahead of time because most stores who show stock would have faulty returns on their system.
No stock anywhere near Brisbane or Gold Coast :(
This Pendo 55 Inch LED TV delivers bright and vibrant Full HD images so you can enjoy an immersive entertainment experience. It has a built in personal video recorder so you can record, pause and rewind live TV, plus it supports playback from USB and HDMI inputs.
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