Just wondering if credits from the Amex connect offers are reversed if part of an order gets refunded.
Also went through cashrewards receive $20 first order over $120 from Woolworths.
Now with the refund from my order,total net cost will be considerably less than $100
Thanks
No. Amex must have changed their system a few months back. They take the sum of all transactions from that retailer. If a future refund reduces the total spend under the required limit then the Amex statement credit is reversed. It's happened to me on Woolworths and Harvey Horman.
Well maybe they have a system for online transactions, but they can in no way do this if you buy something online and return it instore. They always go as different transactions.
source: experience, last time bought online and returned instore; still got amex cash back.
Ahhh, now I see. Is this what happened to you?
1/1/2016: PURCHASE WOOLWORTHSONLINE.COM.AU $125
2/1/2016: REFUND WOOLWORTHS GEELONG -$75
So you are still meeting the terms of the deal, i.e. spending $100+ at Woolworths Online. However, if you had contacted Woolworths Online and asked for a refund this would be the transaction on the statement:
1/1/2016: PURCHASE WOOLWORTHSONLINE.COM.AU $125
2/1/2016: REFUND WOOLWORTHSONLINE.COM.AU -$75
And thus you wouldn't meet the deal terms anymore and Amex immediately (as in same day as refund) pick up on this and issue a statement credit reversal. This is what has happened to me, both at Woolworths Online and Harvey Norman Online.
Nice loophole you found! Oh and apologies if I offended using Geelong, I'm a Sydneysider so I've no idea about Melbourne suburbs - it was the first one to come to mind :)
Not sure about Woolies, but I purchased in Rebel Sport with the Amex $20 off $50 deal. They reversed the credit after I refunded the items, which they never delivered…
Same thing here, spend $111 got refunded $13 for out of stock items so the net spend will be $2 short of $100 required for the bonus. Wondering if they will revert back the $20 bonus… I will get so pissed off.
click & collect a $2 item?
$30 min unless you include $28 worth of the out of stock stuff
& they might suddenly be in stock again.
what about return the excess after collecting, would that work?
Did you end up getting your $20 bonus?
Has anyone got a definitive answer to this?
Call up American Express and explain the situation to them and they can issue you with the credit anyway as the refund was not voluntary. Just did that today ☺
Thanks. In my case ended up getting the credit and it hasn't been taken back. So there was no problem.
for me, sometimes it reverse, sometime I got the $20 credit even for a full or partial refund both online woolworths. not sure about others.
The refund will be a separate transaction, so the amex connect offer will be unaffected.