Australia Post Driver Giving Us a Hard Time. Help!

sulmar on 18/01/2016 - 09:49

Hi,

Around mid last year, this delivery lady started leaving parcels in front of our door some which required signature. After one of them went missing (about 2 months ago), i made a complaint to Australia Post Office about her. Ever since, she has not tried to deliver any parcel but instead leaves the post card in our mail box. Having to go to Australia Post every day to collect our parcel really started bugging me as my family members order quite a bit. So last night i decided i will wait tomorrow morning (today) and confront her.

This morning at 7:30, i was waiting in my room and i saw her do the exact same thing (i.e leave a card in my mail box). I went outside and asked her why she isn't trying to deliver any of our parcels. She replied with 'because you made a complaint about me'. I told her the situation and why i did but she was very stubborn and rude. She continued to repeat the same thing and told me i would have to collect it from the post office. What pissed me off more was the fact she had our large parcels in her van but she refused to pass them. Anyhow, i just told her ok that's fine.

After she left, i waited until 8am and made another complaint about her to Australia Post on their complaints and feedback number.

She's been rude ever since she has been delivering to our house. She would pass parcels to my mum and wife in a rude manner but i just let it slide for over a year. I'm really sick of her now and i think enough is enough.

I'd really like some advice as to what more i can do or if anyone else has been in this situation.

Thanks in advance!

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Comments

  • TRANCE on 20/01/2016 - 09:34
    +2

    Our local postie is nice AF, wish I could give him a beer every now and then, but prob not a good idea.

  • alz on 20/01/2016 - 11:21

    What suburb do you live in? Do you know where the Delivery Centre (the centre the posties come out from in the morning)?
    If you do, I would turn up there and speak with the facility manager. He will most likely put someone else on your beat and problem solved.

    • sulmar on 20/01/2016 - 12:49

      Yea i know where it is….Near Penrith. But i don't think you can just turn up at the site can you?

      • xconcepx on 21/01/2016 - 07:03

        You can go there and have a word with them but nothing will change. Try and report back.

        They cant afford to put in a new driver who doesnt know the area and risk a back log. The current drivers are overworked and underpaid already. In the end it s a simple case of supply and demand. You'll always need them more than they need u!

  • blehgg on 20/01/2016 - 11:39
    +1

    Solves ALL your problems.

    http://auspost.com.au/parcels-mail/parcel-lockers.html

    • sulmar on 20/01/2016 - 12:51
      +4

      Why would i need a locker like currently i aint losing my parcels. They are always there to be collected at the post office. The whole problem is they aren't being delivered at our house (because of this stupid lady) when that's what we are paying for.

      The one that got lost, we received a refund for it anyway (after some trouble but still).

      • blehgg on 20/01/2016 - 15:03
        -3

        It's 2016.
        - Self serve checkouts
        - Self serve TV shows (Netflix)
        - Self serve packages (you don't need to wait in line when that stupid lady pretends to deliver) + you can collect out of work hours

        • [Deactivated] on 20/01/2016 - 15:07
          +6

          Op said collecting was not an option, and they paid for delivery why not doing their job instead of increasing their prices frequently for the service that has never been provided?

      • [Deactivated] on 20/01/2016 - 15:10

        "that's what we are paying for."
        Exactly

        • ss207k on 22/01/2016 - 14:54

          So you can actually pay for deliver "in person at home"??? I thought we could only pay for delivery speed..

      • xconcepx on 21/01/2016 - 07:01
        -4

        Hope you reaped the benefits of making a complaint. Any idiot would have realised the result.

        Its the same as someone complaining about a waiter than not expecting them to spit in your drink. Whilst i dont agree with it i do empathize their situation.

        People need to stop complaining as a first move and need to speak to the person they have an issue directly with and try and resolve. Takes more time and effort but the results are always more rewarding. Any idiot can complain!

  • samfisher5986 on 20/01/2016 - 13:27

    I think my solution would work.

    Next time you get a card call them and complain that she didn't attempt to deliver your parcel and thats what you want to happen. If they try to say no just threaten to take it further up the chain.

    I really doubt the postie is going to survive after putting them through the fuss of redelivering packages.

    • sulmar on 20/01/2016 - 15:24

      I already did that… AP office said they would send in a complaint to the delivery center and get back to me. No word as of yet but i will follow up with another call tomorrow.

      • samfisher5986 on 20/01/2016 - 18:21

        But did they deliver the package or did you pick it up? Picking up the package means they win.

      • xconcepx on 21/01/2016 - 06:58
        +2

        Nothing is going to happen.

        Theres a shortage of drivers. Theres more demand for drivers than actual drivers.

        AusPost also hire all the crappy drivers. Anyone idiot with a van can work for them. You'll find all the better drivers work for DHL, UPS, TOLL, etc

        What you don't want to do is piss the driver off. Eventually you'll find they'll throw your parcel around with the intention of damaging it. They will deliver intact with no outside phyical damage to the parcel. The way parcels are handled in the chain from pickup to delivery you'll have zero chance of proving it was the driver!

        Stop kidding yourself thinking complaining is going to do anything. Either make peace with the driver or keep your mouth shut and not make it worse for yourself and just go pick up your parcels knowing they're still intact.

        Where possible buy from companies that offer a shipping option other AusPost.

  • [Deactivated] on 20/01/2016 - 15:01

    Op, it looks you need to ask for some management change then they will understand what "Post" definition is. It is nonsense as you have paid for that delivery included in your shopping already. ACCC may need to check this.
    I have the same problem but last week I received a feedback request after only one correct delivery. I am not sure if they decided to change!
    Op, please run a petition and lets sign it.
    On the other side, these are mainly contractors but don't expect any government agency to do any business in a well customer oriented manner.

  • sulmar on 20/01/2016 - 15:24

    Well not much has changed, today she left a card yet again without knocking the door.

    • syousef on 20/01/2016 - 15:45

      Keep complaining. Every delivery. Then after you have a bunch of complaints recorded and if possible video evidence go to the Ombudsman.

    • blehgg on 20/01/2016 - 16:14
      +9

      Get something delivered express ~ (to guarantee the next day delivery).

      Sit out the front in camo ~ when she comes around ~ jump out and say "AHA! My name is Inigo Montoya. You killed my father. Prepare to die."

  • HeartFeltAxe on 20/01/2016 - 15:31
    +1

    I say booby trap the mailbox.
    That 'l fix it >:D

  • simmos on 20/01/2016 - 21:24
    +1

    Find out from the neighbourhood of there are any others experiencing the same bs. If so, band together and get a class-action style complaint lodged. One or two complaints can be passed off as a difficult customer but they have to act if it's piling in from many directions.

    • xconcepx on 21/01/2016 - 06:53

      Worse case contractor changes areas and tell new driver than this particular address is a problem. New driver will avoid again and cycle repeats.

      Theres more of a need for drivers than actual drivers at the moment hence you'll find nothing is going to happen.

      All the good drivers work for reputable companies, whilst AusPost will hire any idiot with a van!

  • dealman on 21/01/2016 - 00:04
    -2

    Op do you want to escalate the fight or get your parcels in time.

    If it's the latter, I'd try to make peace with her. May be offer her a cool drink on a hot day, a little bit of kindness on your part can go a long way.. I have offered icy poles and similar cold goodies to all sorts delivery men.

    I still get the occasional card but generally not too bad..

    • RJK on 21/01/2016 - 00:38

      Doesn't really sound like this delivery lady would be amenable to that.

  • Ragnarok1982 on 21/01/2016 - 02:52
    +2

    I have the same problem as well… and to make matters worst i live in an apartment. The delivery guy just chucks the parcel in the common area where its accessible to everyone! I was lucky since my neighbour saw it and picked it up and pass it to me. Bloody aus post contractor. YOU ARE PAID A JOB SO DO IT PROPERLY. Anyway, i decided to let that slide.. however if it happen another time, i will write a complain letter as well.

    • xconcepx on 21/01/2016 - 06:50
      -7

      Good luck with that. You'll just end up never getting any of your deliveries or damaged parcels.

      They get paid a per parcel rate and units are complete nightmares to deliver too. Want reliable service, move to a house!

    • RocketSwitch on 21/01/2016 - 10:16
      +2

      Your experience isn't unique, apartments are probably the most mistreated, you hear it everywhere.

  • xconcepx on 21/01/2016 - 06:46
    +3

    Everyone who is saying complain has no idea. Its not going to do anything or change anything. The drivers are all contracted out. They get paid peanuts and are expected to deliver around 250 items a day. Australia Post contracters are the most overworked and most underpaid. Naturally, they will deliver the easiest ones first. Units and any difficult deliveries will just get chucked back to the local PO. Attempting to deliver to units all day and you'll find nothing gets done than everyone will be complaining there parcels aren't arriving. Better for them to be at the local PO than waiting longer than required for them to turn up.

    In regards to complaining about the driver, if eventually you piss the driver off they just damage your parcel. Imagine getting a laptop delivered and they literally just keep deliberately smashing the box until it breaks than deliver it to you box intact. Good luck proving the driver had anything to do with it.

    If you want your stuff delivered promptly and reliably buy from a retailer etc that offers different shipping options. Use DHL, Toll Priority, Startrack (yes i know part of AusPost, but run completely different!) UPS where possible. Avoid Fastway, Couriers Please, AusPost and smaller companies.

    If you expect to receieve deliveries on a regualr basis good idea to get to know the driver. Just simply saying hello will suffice so they can put a face to the house. Always be prompt to answer the door. You'd be surprised how many people take forever to get to the door, or have to put the dog away, find keys, the list is endless

    If you're in a unit, don't be so damn lazy and come down. Driver is not going to go looking for you or keen to to go up 3 flights of stairs when they dont get paid any extra for unit deliveries. In the case of bigger complexes and have parcels for more than one resident they're not going to ring the intercom, go in deliver one than come back out and ring intercom for second parcel etc.

    Dont really care if people like the above comments but that is the reality of the situation.

    No ones going to be doing a good job if they're underpaid and overpressured. If you can change that than that will fix the system. Complain all you want, but its not going to do anything. If anything you're just wasting your own time and making it harder for yourself.

    • RocketSwitch on 21/01/2016 - 10:13
      +1

      If you're underpaid and over-pressured, you leave the job. I think most people are underpaid and over-pressured.

      And they can't just damage the parcel. From my experience, they conduct investigations if the parcel has been mistreated.

      I agree with your comments on getting to know the driver, say hello and be polite. I do this and you have a good relationship with them, they do bend over backwards to deliver your item.

      • ss207k on 22/01/2016 - 15:05

        From my experience, they conduct investigations if the parcel has been mistreated.

        OP's parcels hasn't been mistreated, only not delivered at home in person..

        • RocketSwitch on 22/01/2016 - 15:55

          They investigate that too. Aust Post rep said they put a watch on the address and monitor the mail.

          In OP's case, I don't see why they can't do that too.

    • Randxyz123 on 21/01/2016 - 10:30
      +3

      If you expect to receieve deliveries on a regualr basis good idea to get to know the driver.

      Fine but if they don't ring my god damn door bell and just dump the card how can I get to know them?

      Also yes I am one of those people who has to put the dog away. Otherwise she will bound out to greet this new face which some people don't like.

      With an apartment most contractors don't even bother ringing the intercom. I mean how hard is it to ring the buzzer so the owner has a chance to come down.

    • a2swin on 21/01/2016 - 10:33
      +1

      How to get a chance to come down and say hello to them when we dont know when they come and go? Like we have to stand outside the building from 7.30 until they come and say hello you are very nice you are doing the world a favor , please buzz my unit next time ????

    • burningrage on 22/01/2016 - 12:19
      +1

      "Australia Post contracters are the most overworked and most underpaid"

      Well… everyone would say that right?

      I'm assuming these people think "they're underpaid" too…

      http://www.heraldsun.com.au/news/victoria/la-trobe-valley-po…

    • ThadtheChad on 23/01/2016 - 00:36
      +1

      @xconcepx
      Tough shit. It's the postie's job to make an honest attempt at delivery, doesn't matter if it is "annoying" to the contractor. It's not a free service and Auspost is not doing their customers a favour.

      Stop complaining about units and do your goddamn job.

      Performing a garbage collection is an absolutely thankless job; could you imagine the state of residential areas if they were this picky about bins being placed "just right"?

      On a side note, almost all the posties that have delivered to my present residence have made the effort to buzz my unit. On my part, I tend to make sure I am at the security door within a minute (even if I have to virtually fly down the stairs).

  • ExpressCoffee on 21/01/2016 - 09:16

    I have one in my area who does the exact same thing! Minus the rude attitude but if I ever caught him/her I assume it would be the same!
    Always drops the damn red card in my box when we have someone at home 24/7.

    Made a few complaints already but all I got were calls saying we received the complaint..

    I will place another complaint soon but other than that I don't know what to do.

  • RocketSwitch on 21/01/2016 - 10:08

    When I had issues, Australia Post were excellent.

    Had a customer rep call me to discuss and they put a watch on the address to make sure the mail is delivered. And if it wasn't, they would know which driver is doing it.

    Never had another problem since.

  • Okibi on 21/01/2016 - 10:30
    +3

    Get some decent security cameras with a high resolution. Next time the AustPost drivers comes past, tell them you bought the cameras because of the time your parcel was stolen and you want to catch the thieving scum that give delivery drivers a bad reputation. This gives the driver an opportunity to realize you've made an effort (and aren't blaming them) and that their actions will be recorded. It might be enough for them to start doing things by the book, if they don't you've got evidence to back up any further complaints.

    One you get security cameras you'll be surprised how many contract couriers will login to their tracking system to say they've attempted a delivery to your address when they never showed up. That way they can wait a few days and accumulate enough deliveries in your area to make it worth their while.

  • Plug on 21/01/2016 - 12:06

    Look on the bright side, you know your parcels will be safely held until you collect them.

  • [Deactivated] on 21/01/2016 - 12:55
    -1

    just smash her

    • sulmar on 21/01/2016 - 14:56
      +3

      That's very good advice.

      Thanks!

  • Tis5 on 21/01/2016 - 13:31

    We have the same thing with our local delivery person. The only difference is they park the van in the driveway quickly jump out put a card on the doorstep and take off. The number of times I have found a card at the door and been home all day is crazy. Our postie on the other hand drives up our driveway and knocks on the garage roller door and actually attempts delivery rather than just leaving a card. It seems this is a common problem with the contractors.

    • sulmar on 21/01/2016 - 15:00
      +1

      I don't mind if this postie was doing that.

      It honestly feels like she has the card filled out prior to reaching our house. Soon as she stops the van, she gets off, runs to the mail box, jumps back into her van and off she goes. I had to run from inside the house and i barely caught her.

      I know most contractors rush the job as it pays per parcel but this one is clearly trying to seek revenge because we made a complaint about her.

      • ss207k on 22/01/2016 - 14:52
        -1

        *Seeking "revenge" * by not delivering a parcel??

        OP, sorry to hear about your situation. From your replies the issue you seem to be having is with the person and not with the parcel being lost/damaged or the service in general. Taking this to anyone and stating "this lady is being rude" or is trying to take "revenge" isn't going to fly much tbh.

        Just get a parcel locker/po box and move on mate, also saves you from seeing/interacting with her which you don't want to do anyway..

  • addict on 21/01/2016 - 14:08
    +1

    For about 5 years this has always been the case for me. The postal employee never comes, and/or deliveres to the wrong post office. I tried to talk to a supervisor at the beginning, but it became too much of a hassle. It sometimes changed for a short period of time, but then went back to normal. I think my delivery is outsourced, so I felt that Auspost had limited ability to influence anything.

    Instead I signed up for a parcel locker, now its 100% consistent and I can pick up whenever I want given its 24hr access.

    It turns out to be a better way to receive parcels.

  • T1OOO on 21/01/2016 - 15:08

    There is only one way to resolve this. File a multi million dollar lawsuit that your rights are being impugned. You have a right to a service. We will see how fast she changes her tune or gets fired after that.

    Cheers

  • TheMoDz on 21/01/2016 - 16:37

    wow what sl*t

  • trustnoone on 21/01/2016 - 17:29
    +2

    I might get down voted for this, but its amazing you actually get a card at all. Many times have I been given nothing, until I go down to the post office and they yell at me because they were going to return my item.

    I know when they don't even bother coming either because I live with a few friends, that literally do nothing but sit outside the front watching movies on their laptop and watching the people go by.

    Or I see that the tracking says set for delivery (Checking VERY EARLY MORNING), I wait outside all day, only to see it go from set for delivery to, missed or whatever its called.

    I know its likely the contractor person who is set to send out the delivery and not Aus Post themselves, but it happens often enough that I really worry about sending things through Aus Post.

  • gccmelb on 21/01/2016 - 20:54
    +1

    Video record her and post it on youtube. Make her lose her job and make Aus post to improve their standards.

    • ss207k on 22/01/2016 - 15:03

      And she would then sue you back for all current and future lost wages and potentially for a breach of privacy (if you don't inform her in advance that you'd record her)

      • gccmelb on 22/01/2016 - 16:23
        +1

        Not necessarily.

        People do not own copyright in their own appearance or image and it is not an infringement of copyright to film or photograph people. Further, public figures or celebrities do not have any special rights to privacy in Australia. This means that film makers and artists filming in public have no need to be concerned about the concepts of ‘rights to privacy’, ‘personality rights’, or ‘image rights’ in a strict sense here. However, other countries do have legislation that protects public image rights and there is growing concern with these issues in Australia, especially in relation to privacy.

        http://www.artslaw.com.au/info-sheets/info-sheet/filming-in-…

        • moo on 22/01/2016 - 21:50

          @ss207k:
          Keen to hear ss207k's response to what gccmelb has posted. I am assuming that as ss207k's legal advice is based on his/her experience working in this field. ss207k, thoughts? :)

        • ss207k on 25/01/2016 - 17:39

          @moo:

          @gccmelb - thanks for the link, I honestly didn't know that indiv don't have much rights!

          @moo, no mate, am not in the legal industry and definitely not handing out any legal advice lol! Just my general knowledge from assisting with residential CCTV projects :)

          My point was that recording is fine (still has limits on where/what you record etc), posting on youtube is just being reckless-> read more on the same link above specifically on defamation.

          Also another link for NSW - http://www.lawstuff.org.au/nsw_law/topics/defamation#if

  • ribze1 on 21/01/2016 - 23:07
    +1

    I feel my postie doesn't wanna walk up the stairs to my unit so just leaves the card.

    Funny when you're home all day one day and didn't get a knock at the door but find a "we missed you" card.

  • aan10 on 22/01/2016 - 01:32

    all auspost delivery person are shit! they never bothered to deliver your item, always leave a card to pick the item at my local post office even though there is someone at home the whole day most of the week. been happening to me since i moved to the suburb. lucky my post office is only 3 minutes walk, but it is still annoy me why wont they bothered to just ring our house bell and deliver it properly…

  • aerona on 22/01/2016 - 01:57

    Dig a hole and put a net over the hole. Then carefully place some leaves so the hole is not transparent, making it look like a pile of freshly cut trees in front of your mail box.

  • love2buy on 22/01/2016 - 07:16

    Dont know if this is suggested, try installing a larger mailbox to receive large parcels safely without signature. Make postie life easier and yours will be as well.

  • Ash-Say on 22/01/2016 - 08:26
    +3

    The old lady who delivers our parcels is a blessing. She always rings bell and we have only 1 incident of card being left in the mailbox within last 5 months. I guess she has delivered over 50 parcels within this period so not every driver is the same.

    I hope she continues with her great service!!

  • Stphen on 22/01/2016 - 10:19

    We always get a note in the letter box for parcels, the post office is about 1km away and they dump it there every time.

    Auspost parcels are damn slow in the new year, like their new letter delivery policy. Approved paper work on Monday 18th, started transit Friday 22nd, eta 27th.

    "With Safe Drop your delivery can be left in a safe place at the selected address, without a signature on delivery. Just select the location that suits you." LOL they do not always deliver our letters to the correct address, not sure I trust them to deliver a parcel that way.

  • netsurfer on 22/01/2016 - 13:46

    The whole thing started with the parcel that went missing. Does AusPost have a record of someone signed for it? Does the tracking event information indicates the parcel was delivered?

    While I understand you are quite upset, to be honest, it is actually extra work for her to drop the card off and then deliver the parcel(s) to the nearest LPO. Perhaps she felt that she delivered that parcel and to avoid the same issue, she would deliver to the LPO, so that there is a 3rd party involved. There is a possibility she felt that she delivered the parcel to your house (and either someone signed for it and denied it, or she dropped it outside your door (thinking it would save you a trip to LPO but it backfired and got stolen).

    Unless you can somehow get AusPost to have a new delivery person deliver parcels to your place, it might be better to resolve this matter in a more peaceful manner. Perhaps next time you see her, mention (in a nice way) that it is extra effort for her to drop the card in your mailbox and delivery the parcels to the LPO. Essentially, it is more work for everyone and might not be the best use of everyone's time (including hers and the LPO staff). Ask her to see if she is willing to put all the past issues behind and start fresh again. Try to bury the hatchet.

    • Domingo on 22/01/2016 - 15:31

      While I understand you are quite upset, to be honest, it is actually extra work for her to drop the card off and then deliver the parcel(s) to the nearest LPO.

      I don't believe that statement is correct. The contractor won't just be dropping one parcel off at the LPO - they will be dropping off all of the parcels for that area that aren't delivered. So the scenarios are:

      1) jumping out of the van, slipping a card in your letterbox/sticking it in your door, jumping back in the van and leaving. Later, bulk dropping parcels at post office.

      2) getting out of the van, locating your parcel, carrying it to your door, ringing the doorbell, waiting a minute for you to come answer, waiting another minute while you find your keys, making small talk while waiting for you to sign the little scanner machine etc.

      When they are getting paid per parcel, saving even a few minutes per recipient will add up a lot across an entire day. Also I'm sure there are more scenarios than this, it is intended purely to be illustrative.

      • netsurfer on 22/01/2016 - 16:45

        Most of the parcels I receive do not require signing. The AusPost delivery person does try to pass it on to a person if possible. However, if no one comes (or not coming in time), then the delivery person will leave it near the front door.

        Going to the local LPO isn't as fast as you expect. When I visit my LPO, there is a normally a queue. Also, each parcel will need to be scanned. Besides, any delivery person doing that regularly would get caught. Most of the parcels I sent get delivered by AusPost don't get delivered to the LPO (based on the tracking event provided by AusPost).

        Please don't make it sound like delivery people like doing that is the norm. I think we expect delivery people to delivery parcels error free, and we all want them to deliver the parcels to us at the time we are home. We have very low tolerance for delivery error / mistake and expect no error. All the good work done will be forgotten once a mistake is made by the delivery person.

        The fact is, the delivery person for OP wasn't dropping the card & sending the parcels to LPO before. It was after that incident she started doing that. Besides, the best situation is to help OP resolve the issue.

        The problem is that the trust between OP and the delivery person is broken (both ways). Neither has faith in each other. For parcels which require signature, she could probably obtain the signature as a proof. For parcels not needing signature, she will be reluctant to leave it near the front door.

        Losing a parcel is the worst for a delivery person / delivery company. She took an approach that she will not be blamed for losing a parcel to OP in the future. However, that method is wasting everyone's time. I was hoping pointing out that method is not the best use of everyone's time may be enough for her to re-consider. However, the more I think about it, the more I think that reason alone won't be enough.

        There is no easy solution to this. However, I suggest we analyse this objectively.

  • sulmar on 22/01/2016 - 15:42
    +2

    I gave a ring to AP for a followup and they got a reply from the local delivery center which doesn't even address my complaint. The driver has told her boss she does not leave any parcels unsigned now because one went missing earlier and instead she just leaves a card.

    I explained to AP on the phone again that my original complaint was that she isn't attempting to deliver any parcels and upon seeing us, she refuses to pass the parcel. Has been forwarded to the local delivery center again and have to wait a few days.

    Joke of a system to be honest… I really should have recorded the convo, would have made things so much easier.

    • Love a bargain on 22/01/2016 - 15:56
      +1

      Try catching her in the act again. This time make sure you wear a go-pro.

    • netsurfer on 22/01/2016 - 17:12

      OP, I understand your situation. What she is doing is essentially ensuring that there will be no lost parcel (addressed to your household) where she would be held accountable. Yes, you are upset. The solution she came up with is not pleasant, but she will not risk getting another complaint from your household for lost parcel(s). For parcels without requiring signature, she is basically a sitting duck (you could be really nasty if you want - not that you will). For parcels need to be signed… I guess she could argue you could still indicate the signature is forged. The lost parcel complaint was on a parcel requiring signature.

      Unless your household is willing to sign something that completely relived her of any responsibility and no complaint will be raised for the parcel delivery each time a parcel is received by one of your family members or yourself, I think she will continue to leave the card and send the parcels to LPO.

      It is very annoying and wasting everyone's time…. but to her, it is better than losing a parcel where she is held accountable.

      • sulmar on 22/01/2016 - 20:48

        Right, that makes sense. Perhaps that's what she meant when she kept repeating the statement 'i don't want to risk it'.

  • yasindesign on 22/01/2016 - 16:11
    -1

    Not sure if someone has already posted but why don't you get it posted to your work. My partner and I both work full time jobs so Im never home to collect anything so I just get it sent to my work address. Good luck anyways

    • nadan on 22/01/2016 - 16:53

      But he or she has has someone to accept it, he doesn't need to do that as he pays for the service.

  • mjjeje on 22/01/2016 - 16:44

    This happen to me almost all the time. There were times when I am home expecting a delivery, only to find out a card has been left in my mailbox and I had to collect it from the post office on the next day. I don't think there is much you can do sadly.

  • nadan on 22/01/2016 - 16:57
    +1

    Australia post has become a joke really, we have people at home most of the time. When a card was left to collect it from the post office, there were three people home and my sister was in the study room when she saw through window that the postman leave a card in the post box and not even attempt at coming near the front door.

    When I was collecting it from the local post office the guy said he had nothing to do with it and it was the central depo and I need to lodge my complaint with them.

    The best thing would be to have a camera record the whole thing when she is leaving the card and post it on Auspost's facebook page.

    • netsurfer on 22/01/2016 - 17:47

      Normally, the card would tell you when the delivery person attempted to deliver the parcel to you. I have tried to stay home most of the time waiting for a delivery once and still ended up getting the card. The problem was actually "most" of the time because he came while I was out for 45 minutes.

      For this particular case, it is caused by the lost parcel complaint. Essentially, to avoid another lost parcel complaint against her from the OP, she would put a card in the mailbox and deliver OP's parcels to LPO. This way, she will not be held accountable for future lost parcel(s). Unless OP can come up with some way which ensures that when she delivers a parcel to OP's house, she can get some sort of proof or responsibility waiver (preferably electronically where she doesn't need to keep paper records), it will be very difficult for anyone (including her boss) to convince her to deliver any parcel to OP or OP's family members personally.

      For people indicating/thinking she likes to leave the card and deliver the parcels to post office, the whole reason she got the lost complaint filed against her in the first place was because she left parcels outside OP's front door for both parcels not needing signature and parcels requiring signature so clearly she prefers to deliver parcels to the recipient or leaving them near the front door (when no one is at home) than card it and send those to LPO.

      Unless someone can come up with another solution where she will never ever receive anymore lost parcel complaint from OP, she will continue to do this.

      • nadan on 22/01/2016 - 19:46

        I agree with you, however it was on the news recently where a posti didn't even attempt delivering the parcel, parked the van, got out and left a card. The whole thing was recorded by video surveillance and posted on their Facebook page where newspapers picked it up and ran a ran the story on it.
        If you aren't home, fair enough, but when they can't be bothered is the frustrating part.

  • kat123 on 23/01/2016 - 00:34

    look into a parcel box at home, then they have no excuse :)

    http://www.bunnings.com.au/pakman-sand-parcel-delivery-box-_…

  • m00c0w on 23/01/2016 - 19:59
    +3

    A news article :)

    http://www.news.com.au/finance/business/other-industries/aus…

  • EVA-01 on 23/01/2016 - 21:57

    Do you have a gate of any sorts at your property? My parcel guy's told me before that if there's a gate of any kind they have all the rights to refuse to go in due to dog risks.

  • bobjane on 25/01/2016 - 03:05
    +2

    Go to
    https://auspost.com.au/help/#/help_and_support
    In the drop down box select "Disputed delivery" or "Item not left in safe location". Be sure to include your address and the parcels' tracking numbers in the form, this allows them to identify the driver in question.

    I had similar problems where the driver would card me without ever attempting delivery, sometimes not even a card. I filed a complaint using the above form and it was handled surprisingly well. The rep assured me that the driver had been spoken to and my deliveries since then have been fine.

  • fantafox on 28/01/2016 - 22:08

    Set up a hidden camera. Confront her again when she refuses to give you your delivery (illegal in iteslf) the give the footage to ACA or today tonight. They will spread her like peanut butter jelly… off to centrelink for the old mole.

  • Circly on 29/01/2016 - 18:53

    Got an update OP?

  • tonka on 30/01/2016 - 03:04

    Just to put in a good word for the good postal workers.
    My Postman and the parcel guy are both awesome.
    Postman usually drops the letters off at the door instead of mailbox and the parcel guy waits as long as it takes to answer door, and offers to place any large parcels inside door etc.
    I regularly send complimentary letters to Aust Post and buy them both small Christmas presents. I sometimes pass on extra Ozbargain freebees which is how I started the excellent relationship I think.

    I don't think this will help the OP but for others it's worth trying to build this type of relationship, it's heaps useful. I don't think I've been carded for nearly 3 years now.

    • HardQuiz on 30/01/2016 - 14:01
      +1

      I also have a good relationship with our parcel guy. When it's hot outside, I'll give him bottle of cold water.

      In the US giving delivery guys a tip is expected.

      • Love a bargain on 30/01/2016 - 17:46
        +1

        Well, this is not the US. People actually get paid to go to work here.

    • Love a bargain on 30/01/2016 - 17:45

      Can't see why someone needs to be bribed to do his/her job properly.

      • mskeggs on 30/01/2016 - 18:10
        +1

        I don't think giving somebody a chocolate at Xmas is a bribe. What kind of a world would you want to live in? Do you not say please and thank you because people shouldn't be bribed with good manners to do their job?
        My house is up a flight of steps from where the parcel person pulls up. If I am at home I usually walk down to meet him. I suppose I could stand at the door and make him walk up, but I know they are always busy and don't get paid much for a delivery, so doing that little thing helps a bit and makes delivering to me easy, instead of a hassle.
        Why wouldn't you want the person bringing you your parcel to think well of you?

        • Love a bargain on 30/01/2016 - 22:34

          One doesn't need to hand out presents to everyone they come across in order to be a nice person.

          So because I am against giving presents to someone who I don't have any personal relationship with but only interact with them when they're doing what their job (posties, store keepers, etc) that makes me a rude and inconsiderate person who has no manner? Really interesting how you made that quantum leap.

      • tonka on 30/01/2016 - 18:14

        Neither can I. Which part of the postman delivering mail to the front door or the parcel guy offering to help move heavy stuff is them doing their job?
        Here's something enlightening, to have a relationship where people do nice things for each other, someone will have to go first.
        Giving a small gift at Christmas for exceptional service is not a bribe, it is a thank you.
        It is also something that I was taught was proper by my 4th/5th generation Australian family, not US.

        • Love a bargain on 30/01/2016 - 22:18

          I regularly send complimentary letters to Aust Post and buy them both small Christmas presents. I sometimes pass on extra Ozbargain freebees which is how I started the excellent relationship I think.

          This suggests the they weren't doing their job until you start giving them presents. How is that not bribery?

        • tonka on 30/01/2016 - 22:36

          @Love a bargainDude, you think too differently to me, no point continuing.

  • JY1 on 31/01/2016 - 12:11
    +1

    Put a note on your mailbox and say someone is home for parcel collection, please ring door bell?

    • Make it so on 07/06/2017 - 17:10

      Well intended, but funny :)

      I have a plaque under my door bell, asking couriers to use the parcel chute
      I have a plaque on my parcel chute to tell them where to pull, because they couldn't work out how to open it.

      Last week, as I come home, my automatic sliding gate wouldn't open. Reason: the postie left a parcel ON THE TRACK, causing it to jam the solid steel x00kg gate! The parcel was marked as fragile, and half delivery instructions in bold capitals on the eParcel label saying "use parcel chute if nobody home".

      I lodged a complaint, but haven't heard back. It's a joke. I hope Amazon will use their own delivery network and snub Australia Post.

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