Store closes at 1:00am. I complete my online order at 12:34am (it's on the online 'receipt'). Domino's system confirms order is accepted. I drive about 8 minutes to the store. They lock the door at night and only unlock remotely after you press a buzzer. I stand at door patiently for a while first, because I can see they're busy cleaning - don't want to interrupt them - and I look through my wallet for the correct change instead. Soon I press the buzzer.
"We're closed." (Sigh - been here and done this before…)
"Yes, I placed an order 10-15 minutes ago."
"What name is it?" As guy walks towards computer… (Computer is obviously turned off.) "We turned our system off a while ago. So the order never came through. And sorry we're now closed."
(Me thinking, um… it's another 30 minutes before closing time…) "Oh, right…"
"How did you pay? Did you pay with credit?"
"No I clicked cash."
"Yeah, computer was off, we're closed. Sorry."
Dimwits. If they're going to close half an hour early, then DON'T say on their site they're open until 30 minutes longer than they are. DON'T accept orders when the store computer is turned off. And don't lie and say you're closed and can't make food, when I know for a fact the online ordering system allows you to order right up until about 15 minutes before closing time. Because I've been in the store in those last 10-minutes, only to THEN see someone's name come up on the screen at the counter (and no phone calls came in, meaning they ordered online - possibly later than I had).
AND I also know people can order hours/days beforehand and not show on the system. I know this because I've ordered for pickup 30 minutes later - but immediately walked in - and had them tell me several times they can't start the order until they can see it - and it won't appear on their system until about 15 minutes before it's due, so the whole online timer indicator thing is close to synced. (And have been 'locked out' before, because I took too long to finalise the order, too close to closing time.) So how do they know someone hasn't ordered food the day before, to pick up at 12:45am? With their computer turned off and they'd never know if there were or were not due orders.
Sent feedback. Like the other several times, I won't hear back. Even though I saw on their site somewhere tonight they want to hear from you and to make it right. Yeah right. You never have before, don't spoil a perfect record now.
So sick of people's apathy for their job. Do your job well - no matter how much you hate it - or you won't be trusted with one that's any better.
I am actually guilty of doing something similar.
When I worked at Dominos a long time ago, we used to hate the orders that would come in 5 minutes before closing.
We got a new manager in and it was a saturday night and we were smashed. The phone rang at 5 minutes before closing time to which the new manager looked at me and winked before answering the phone.
"Speedy Chicken… No sorry sir, you have called speedy chicken.. No problems Sir.. thanks" click.
The phone rings again in 2 minutes time and the manager gestures to me to answer with a wink.
"Central cabs… no sorry sir, were you after a cab. Yes our number is similar to dominos and this happens alot. Thanks sir."
Phone then rings again in a few minutes to which the manager answers.
"Thanks for calling Dominos, unfortunately we are now closed and will be reopening at 11am tomorrow. Good night"
There was a lot of swearing at the other end of that call.
Ahhh good times.