eBay Cashback Increased to 2% (from 6PM 8/1 AEDT) @ Cashrewards

Moved to Forum: Original Link

Received the following email from Cash Rewards. Whilst it's not the original 4%, it's better than 1%.


Happy Friday!

We’ve been listening to everyone who’s been in touch with us - we love hearing all your feedback. We know you're upset about eBay, and so are we.

Our goal here at Cashrewards is to offer the best cashback rates on everything you buy online – we’re very passionate about this!

We’ve had a big chat and believe the best thing to do is up the eBay cashback to 2% from 6pm AEDT tonight.

This isn’t what we had initially planned, but our ultimate goal is to make you happy and offer the best cashback rates in Australia! This will cost us money in the process but we figure you're worth it!

Cashrewards has brought our game face back for 2016. It’s not even the end of January and we're already working extra hard to make the community super happy.

Keep on clicking on!

From the Cashrewards team
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Comments

  • +24

    This belongs in the forums, it's not a bargain…

    • +3

      Ok. Admin please move it.

    • +4

      Seeing how Cash Rewards plays a major role on OzBargain, this announcement deserves to be a deal.

      • +19

        Just noticed that Shop and Mint is still offering up to 3.5% and Pricepal is offering 2%. Which makes me wonder whether eBay has actually dropped the cashback rate to 1%…

        • +20

          I said something along those lines and the forum massive descended upon me. They've bought a well known person off here and are using the forum and its members for their own purposes, can't provide a name because they come up with every excuse in the book to get your posts removed.

        • +8

          @stemcell: yeah you gotta be careful what you say on the forums, people take stuff so seriously. Even though I have noticed the cashrewards rep has been modifying their post below. This is a bit strange and usually can't be done as it was replied to several times..

      • Doesn't work like that, but agree.

    • -1

      Why don't you become a mod?

  • +44

    so lowered to 1% then raise to 2% to get some PR which is better than lowering from 4% to 2% straight. well played

    • +3

      Agree.Make that tiny 1% increase important!

      • +4

        Agree.Make that tiny 1% increase important!

        I agree, but it is actually a 100% increase.

        From 1% to 2% is a 100% increase.

        • But it was still a huge drop and just back where it was or less.

    • +6

      It does smell exactly like that doesnt it.

      "This isn’t what we had initially planned, but our ultimate goal is to make you happy and offer the best cashback rates in Australia! This will cost us money in the process but we figure you're worth it!"

      Seriously, if anybody thinks that Cash Rewards is losing money in the process they are delusional. Basically a PR campaign to soften the blow of 4% -> 2%.

      I was under the assumption that eBay enforced a limit of 1% cashback. Clearly there is no enforcing going on.

      • +9

        Yeah classic clickbait strategy. I still haven't even recieved cashback from my purchases, some are well over a year old. Makes me wonder who is the real winner from these cashback sites.

        It's not like consumers actually access cashback sites and then go to eBay as a result. It's usually find something on eBay and then go get the cashback. It is a great business model for the cashback site but less so for Australian businesses who chose not to use it as it bites into their profit margins and is hard to measure it's performance.

        • +1

          Does it really matter that the Marketing gurus as Cashrewards came up with a strategy to turn this into a great PR campaign? What would you do if you worked there for them and it was your job to get more people to come to Cashrewards? Would you not think this is a great idea? I don't see it as click bait at all.

          As for your "over a year old" transactions, Tightarse has said over and over, you simply need to message him or tech support and they will fulfill the order.

        • +4

          @dazzywazzy: Cashback sites are an outdated business model and this is why they are becoming more desperate. There is no way to know if a site using cashrewards would receive more or less business.

          I don't think this thread or the email is a good PR stunt at all. It just indicates to most that they deceived customers over the minimum cashback eBay is paying out. Bad PR is not good for a company at all, just look at Dick Smith.

          If I worked at Cashrewards, I would be actively involved in this thread rather than being a silent witness. This company will slowly lose its credability and users with poor promotions like these, slow cashback and lack of communication.

          Edit: good to see a store rep has responded. These are just my thoughts, don't take it personally.

        • +1

          Yeah I've been saying this on OzBargain for a while. Basically combined eBay/PayPal fees is 10+% for sellers. eBay Affiliate program gives 5+% which cash reward splits (for no added value).

          What should be scaled back is the eBay affiliate program (and hopefully, the end of these zero value-add cash back organisations).

          By all means, they should do things like sell purchasing patterns and data to advertisers and pay out consumers. Just don't make the average eBay purchaser (including cashrewards users) spend more for the (often untrue) prospect of a cashback

        • +2

          Problem with the whole cashback thing is they rely on peoples laziness… and pocket the difference when you don't raise issues.

          It comes as no surprise that people have been highlighting that their small purchases seem to track fine but the big $$ ones don't.

          Coincidence?? I think not, they are taking people for a ride and laughing all the way to the bank.

    • +3

      to turn it around that quickly imo the 1% was bs, more like a pr stunt, make everyone angry by dropping it to 1% then come back in with 2% look like heroes, & ozb's are happy as 2 sounds better then 1, no company works for nothing, CC are still making there cut out of this, end of the day its something for nothing but only really worthwhile for higher transactions

      • +1

        Some people just can't be pleased. I think Cashrewards have built up enough credits with the OzBargain community that we should believe them (and Tightarse) when they tell us this was eBay dropping the rate to 1% - I believe they've even offered to walk OzBargainers through their office and meet people there to see the process etc. You wouldn't get that from many other companies on here.

      • +26

        Guys, this is the only comment I'll make in this forum, and it comes from the heart. I'm doing this as I find some of the comments hurtful, and totally untrue. I've made it very clear in an earlier post that we need to drop to 1% as eBay has cut their commission to us (and others) by a substantial margin. Nothing has changed. Others have been slow to respond, yet we were on the front foot, open & transparent. I don't need to show you emails, or provide proof of eBay's decision. I've been around here long enough and believe I've gained enough respect for you to take my word at it.

        We've decided to increase to 2% for now to show our members we mean business when it comes to competition. You can choose to believe what you like, but we WILL BE MAKING A LOSS on all eBay purchases from 6pm tonight. I have no idea how any of the comments regarding PR stunts, strategies, profits etc can be made. We have ALWAYS been up front with you all. On top of my normal duties, I have personally resolved around 100 queries. Our team busts a gut to help you guys get the best deals in the country, then we cop flack for it. I've even asked people to personally PM me re issues, and some haven't bothered, yet continue to post negative comments about us. Heck, I've even offered them an opportunity to walk them through our offices.

        Go easy. We're here to help you guys - not alienate you. I'm not going anywhere, and neither is Cashrewards!

        • +15

          +1. Ive claimed lots on cash rewards FOR FREE. Jokers on here think CR is some kind of entitlement. Thats this countries biggest problem, people's entitlement issues. ITS A FREE SERVICE. They can do what ever the want to do. Its a business, and a FREE one. They also have the right to bargain and discuss with their clients deals and whether to continue with them or not.

          The comments on here remind me a of a guy i know. He is the kind of guy that would walk up to someone handing out free lemonade and ask for coke instead. Then complain when no coke is supplied.

          TA, you and CR are doing an awesome job. I know it takes some time for the payments to come through, and heck, even some times it may not register, but THANKYOU FOR CR FREE SERVICE AND FREE MONEY :D

        • +2

          Everyone, please listen to what TA has to say. The man is putting his heart on his sleeve when he writes comments like this, what he needs is positive reinforcement and support from us, a community.
          We are all like-minded, a community of bargain hunters. Where would this site be without him? He has personally invested time and effort into chasing bargains, all for us.
          When he was employed by CR, he took it upon himself to resolve any queries from us, and he took pride in his work. He's been open, upfront and honest, qualities of a great friend.
          And what are people doing? Bagging him, bagging CR, it doesn't stop.
          So everyone, please, give the guy a break, he deserves respect, at the very least, a simple "thanks", for giving up everything to be an OzB hero.
          We wouldn't be where we are if it wasn't for TA.

          Thanks TA.

        • @crouchie: I haven't met TA in person but already like(d) him from reading his posts and appreciate his contributions. But curiously, what exactly did poor TA have to give up in the way of 'everything to be an OzB hero'?

        • +1

          @momov3: Hey [@momov3], neither have I met him, but what I do know is that he is extremely and personally invested in the site. If something doesn't go right and he was somehow involved in the deal/conversation, he finds it hard to sleep that night.
          He is proud of the OzB community, posts great deals and even negotiates with store reps (see PC Byte etc.) for amazing discounts that OzB is the first to see.
          I haven't seen anyone else do it at the level he does, with such dedication, and such personal accountability.
          I respect the man, and I think we all should do, too.

        • +2

          Any idea how long it takes to receive notification in cash rewards of pending cashback. I made around a $330 purchase on the morning of the cashback reduction. Haven't had problems before and ebay is usually quick to show up.

          tightarse, I appreciate your efforts on ozbargain - saved me plenty over time. Don't worry about the keyboard warriors and keep on posting.

        • -2

          Why the bold writing?… It's bad etiquette.

        • +3

          @stemcell: No it's not. Read this. TA is just emphasizing his point. Fair enough for a rep to do this.

        • +4

          Thanks TA I don't doubt your honesty or sincerity. However if CR really is going to be making a loss on eBay cashback then clearly it is only temporary and unsustainable. Also whilst you say it is about commitment to customers, can we be realistic. CR is a business and the only way to justify taking a loss on this would be the PR value and perhaps eBay will serve as a loss leader. I mean CR is not some altruistic organisation handing free money out to people. It's a business and we all expect it to make money. I'd suggest that offering cashback at a loss would make me start to question the business model.

        • +1

          Save the bold for JV mate

        • Thank you for everything you have done for me personally and for Ozb. I always appreciate your honesty and commitment to us!

        • -4

          @heal:

          No need to write it all in bold!

        • +1

          @stemcell: Is that all you've got after reading the article? At least you gone from 'bad etiquitte' to 'no need'.

        • +1

          @heal:

          As you are struggling to understand there was no need to write the whole post in bold and that its considered to be bad etiquette, I can translate it into your primary language if you wish?.

        • -4

          Just stay at 2% and keep silent as Pricepal,no need to rattle around!No need to put in bold letter here!

          Cashback sites should behave discreetly and not outshine all online shopping websites.

        • +2

          Thanks buddy, you've always been honest and truthful. Please continue your hard work, always appreciate your posts and will continue to do so. Don't let haters and critism bring you or your morale down. Some people just need to get their heads out of their ass and realise cashrewards is a free service and if they don't like it don't use it. It's not an entitlement!

        • +2

          @stemcell:
          Not struggling to understand, we disagree. As heal said, TA was emphasising his point and as a rep it's fair for him to do so here. Therefore it's not bad etiquette so stop pushing your opinion.

        • -3

          @Nillionaire:

          No its not fair for him to emphasise a whole post in bold no matter who he is.

        • -2

          @stemcell: BOLD REALLY MAKES YOU UPSET?

        • @Clear:

          You need to get your caps lock key fixed, hehe.

        • +2

          Some people do need to grow up. TA and CashRewards have done nothing wrong to deserve the kind of negative comments in this forum.

          Sure maybe because of it the cashback rate goes up to 2% but that doesnt make the negativity right.

          No one is forcing to use Cashrewards and for those who are being negative about them then dont be a hypo and keep using them.

        • +4

          @burningrage: Not worth the effort trying to reason with the "entitled" people.

        • +1

          @Clear:

          Don't really care about the negs. F**k them. Do what is right.

          Thanks for the support

        • -4

          @burningrage: I think misleading customers and making excuses for the conduct is unethical. Then when the store rep is modifying their comments as they were being very critical of others who question the validity of their claims.

          Unless there is proof that eBay is dropping the cashback rate, I wouldn't trust what anyone from CR is proclaiming regardless of how well known, trusted they may be. CR is a business at the end of the day and I doubt they are losing any money on this promotion.

        • +1

          @ShamelessBargains: would it matter if CR was making a billion dollars from all this? At the end of the day we are getting a free service and free cash back for very little effort.

        • -1

          @clarky:

          Yes it would, we're not here to make them rich and speaking of cashback their tracking of it is poor.

        • +1

          @stemcell: "Yes it would, we're not here to make them rich". Grow up. This is a capitalist society, where businesses compete and all of us work for a living. Don't try and make it sound like you are locked in to some forced agreement. If you don't like the business they are offering, don't use it. Grow up and move on.

        • -5

          @clarky:

          wow you pressed 308 times on your keyboard and that was all you could come up with.

        • @stemcell: wow you graduated Troll and Comeback school all at once. Better keep searching for some better comebacks.

        • +2

          @TA
          Other cashback sites are giving more than 2% at the moment TA. Most of them have a better 'pay out' ration than CR as well. The best way to improve CR is listen to feedback from customers just like any other business.

        • @stemcell:

          Yes it would, we're not here to make them rich

          Haven't you seen all the store reps posting before? Our purchases are making them rich.

        • -3

          @Multiverse: yeah but CR is a company that doesn't care about the competition and would rather pay an Ozbargain user an annual salary as compared to offering more competitive rates. The company will soon start to flatline as people fail to receive cashback or wait years like myself for it be paid. I think Ozbargain should start supporting other cashback sites which offer better rates rather than just using CR all the time.

        • -1

          @clarky: That's not what I am concerned about. A company which manipulates consumers is untrustworthy. Whilst the service is free there is no need for them to make false statements, they could be making 5% on eBay even. Store rep refuses to provide evidence so it's anyone's guess.

        • @ShamelessBargains: stop worrying and live life son

        • +2

          Cashrewards and other sites are not transparent on their cut of the referral. Whether by confidentiality or what is irrelevant since your claims can't be backed up or substantiated. You can promise everything but you just sound more and more like non-reputable businesses.

          People were led to believe that Cashrewards was being muscled out by ebay and now all of a sudden there is a 100% increase due to popular demand. All this despite the 2% being an unbelievably bad sounding business decision considering you claim you are making a loss with an UNLIMITED loss limit.

        • +3

          You can neg me all you like, but I'm sorry no business operates to lose money.
          "You can choose to believe what you like, but we WILL BE MAKING A LOSS on all eBay purchases from 6pm tonight."

        • @ShamelessBargains: ……now you have mentioned evidence, do you have actual evidence to support your allegations against TA and CR? Are your comments above just supposition without real evidence?…….or are you just having a rant on this thread.

        • -4

          @cim85: I would just like to get to the bottom of the issue at hand. CR has been dishonest and they should admit it.

        • @ShamelessBargains: …..you haven't yet answered my question…..do you have actual evidence to support dishonesty?

        • @ShamelessBargains: Stop ranting Shamelessbargains.
          What do you have to say for yourself now that PricePal has a cashback rate of 1% on eBay (http://pricepal.com.au/eBay-Australia)?
          All the hate against CR and TA that you have spewed on here is unfounded.
          They now deserve a heartfelt apology from you, at the minimum.

        • -5

          @crouchie: Nope, if the cashback rate at 1% was right, the other cashback sites would have dropped their rates 1 month ago. They did not touch them all but Cashrewards was happy to drop it very low.

          I think hate is the wrong word, a company acting unethically deserves to be spoken out against.

        • @ShamelessBargains: Look Shameless, we have no business in accusing CR of being unethical, in fact they've been upfront and ethical. Just look at the posts announcing the news and TA's comment, every word there is as true as it gets. I agree with you that unethical companies must be spoken out against, but picking on CR as an unethical company is unethical in itself. I have written many times over what a service CR is doing, and if you don't want to save even more money (isn't that the purpose of this site?) then feel free to not use CR, it's a personal choice.
          In terms of the other cashback sites, who knows, they might've kept their rates higher to claw back a customer base that's moved from them to CR? It could've been their business decision and they have every right to do so. When they couldn't afford the hit anymore they dropped their rate (without any news informing of such)… If the company knows that OzB's use their site, it's in their best interests to inform their customers of a change, don't you agree?
          Again, TA, Andrew and CR deserve an apology from you for such hateful words against them.

  • +16

    How is this a bargain, it's just similar to other sites like Pricepal.

    • +4

      They created a chance to expose themselves and sent more spam mails.

    • I think this comment sums it up

      • +5

        It still doesn't make it a bargain.

        If Jbhifi sells a phone for $200, then Harvey Norman discounts the same phone by 50% which makes it's price $200, it doesn't make HN's offering a bargain.

  • +8

    eBay needs to do 16% off everything over $16 for 2016..
    Max 16 uses per user
    expires 16 Jan.

    THEN, I will be happy.

    • +5

      & a 16min expiry

  • +2

    Wasn't it normally 2%? Of course this is just after I bought something!

    • +1

      Dropped from 4.4% to 1% the other day after eBay forced all cash back sites to lower their % offered.

      • +14

        The problem is all the other cashback sites did not lower theirs to 1% except Cashrewards…

        • Could it be eBay is targetting Cashrewards only because they are by far the biggest or are the others slower to update their TOS…?

    • The normal rate was 2.5%.
      4.4% was just a temporary increase bonus before the drop.

  • -2

    Guys, Cash Rewards DOUBLED their initial offering, it's unlikely other sites will follow suit.
    We have to take our hats off to them, they are doing this out of their own budget and it will cost them money in the process.
    Let's take a moment to reflect on how Cash Rewards has helped us, we essentially got free money.
    The reps Andrew and TA have been nothing short of helpful as well.
    Factor all this in together and Cash Rewards is clearly the leader and the best in the rebate business.

    • +2

      The money is not FREE… Cashback comes out of budgets, budgets come out of margin, margin must be maintained so prices will increase.

      The cashback trend is adding a middle man taking their cut for a so called referral.

      Who's going to pay for that you think? Do you honestly think Ebay is perfectly happy to see their 12% transaction margin decrease to 10%. That 2% cashback is 16.6% of ebay/paypals GROSS PROFIT from a transaction. You would be a fool to think they will not start to recover this money from their customers back on the front end.

  • +3

    From TA's post:

    We recently received news from eBay stating the amount of cashback that Cashrewards (or any other cashback site or points program) will be able to offer will be reduced to around 1.00%.

    So we can assume that before this eBay was giving CashRewards ~5% of successfully referred purchases (CR has never offered more than 5% and they need to make a buck, right?). I think now eBay has said that they will give ~2% to sites like CR which is why CR said that they can only offer "around 1%". Taking into account overheads, if CR gives 2% to their customers they will technically make a loss but it won't be so bad since it's an established business and any cash flow is good.

    • +2

      I love the use of the word "around". Great qualifier and good way to protect themselves.

      • +5

        Yeah they will honour around 99% of your purchases too.

        • Cash rewards mostly works flawlessy with many browsers

  • guess i'm going to keep my blank browser installed just for cr after all :)

    ahh who am i kidding, i would've kept it for the 1% XD

  • +5

    Bargaineers and Bargaineeresses. Why all this fuss. Shopandmint continue to give 3.5% for ebay.au purchases.
    What am I missing?

    • -1

      Are they any more or less reliable?

      • That's what I was fishing for. Had an account for ages but not used yet.

      • Much more reliable in my experience. Also shop and mint is giving 3.5% on ebay purchases.

    • i'm also interested in how reliable their tracking is!

      the minimum $50 to claim is the main reason i'm not with them though, i don't spend enough :)

    • +1

      I have used shopandmint and crashrewards. They tracked all my orders, HOWEVER all of my purchases did not get updated to my balance when cashrewards already paid out (2 months).. I had to email them and after a few days, they updated my balance… I was then able to withdrawal my money and got Paypal payment ($140) 3 days later. HOWEVER note that when they send you payment, Paypal takes 2%? I believe. So a $140 payment becomes $137.20. Cashrewards has been far more reliable on payments, however their new rates are un-competitive compared to the rest.

  • If this is not a deal then was this https://www.ozbargain.com.au/node/226162 consider as a deal?

    If TA would have posted this , everyone would have voted this up..Nothing against TA , just saying…

    • +1

      That's 5%, higher than other sites.

  • +8

    Based on the amount of comments for users where cashback WAS NOT tracked I highly doubt they are losing money … they will simply increase the amount of lost tracking "no contest - we cant help you if it didnt track " Ebay purchases and just average out the differences.

    Assume they get 2% from Ebay

    Track a $100 purchase - pay out $2 (supposedly lose nothing but make no money)
    "Miss" a $1000 purchase - no payout and theyve just earned $20.

    Rinse and repeat….

    Basically increase the affiliate shaving percentage especially for the larger purchases and theyre still ahead…
    LOL - this is not a deal its just more marketing from a firm that is slowly going to be losing more customers as more and more get frustrated with their missing tracking.

    Unfortunately I still used them from time to time when the rates were over 4% but now on average at 2% it doesnt make sense - would rather go to the likes of Velocity where i got every single transaction tracked, even the larger ones.

    The rate to Cashrewards was probably not even reduced by that much by Ebay partner networks in the first place so place this in the forums

    • +1

      It is in the forums

      • It was still a deal whilst i started typing the comment - but thanks I see it has now been moved

  • @pyramid

    But it was a 'best' rate level, which in a way IS a bargain. IMO

  • +12

    This is seriously shonky.

    If the experts at CR want us to think that they're doing this as a favour, forget it.

    All along, the plan must've been to lower their rate from 4% to 2%. But doing this straight away would make a lot of customers unhappy, so they went from 4% right down to 1%, and then increased it to 2% to make it seem as if they were the heroes of the day. Yeah, right.

    And what happened to that super-secret eBay directive that apparently restricted cashback percentages?

    So they're deliberately flouting eBay's directive just for the consumer?

    Or were they looking for cheap PR?
    Or was the net decrease of 2% originally planned?
    Or was the whole story of eBay restricting cashback amounts simply not true? (Because I sure know other cashback sites did not decrease their rates!).

    CR has a bit of explaining to do, and I'm actually not surprised that nobody from CR has taken the initiative to trumpet their own horn about their "goodwill" gesture.

    Guess they must've anticipated the flaming they'd get here.

    • -2

      You're the only one "flaming" ..everybody else is commenting as normal…even Jv held back on the bold.

      Edit: just noticed TA's response

    • +1

      @KKK, You must be enjoying the negs today (RE: Kogan Flag post). TA has put together a pretty good explanation if what CR has done.

      You really think people would care so much if its went from 4% to 2% that they would stop using it?

      Also, why are you getting so upset? I didnt know free services came with entitlement….

      • @KKK

        ?

        • +2

          Sorry, @kk. extra k got in there somehow

    • +1

      I see your points although it's hard to know what their motive was in the recent cashback changes to eBay. There's no evidence that eBay has dropped the rate as its two main competitors have not dropped theirs. Unless we see hard evidence of this correspondence from eBay, it's hard to prove they are losing money on this cashback increase.

    • +2

      The 'normal' rate for Cashrewards on eBay was 2.5%, not 4%.

    • +1

      Kaos, I read your comment back when you posted it, and took the time to read it again today.
      All I saw was unneeded bashing of CR and unfounded claims of "shonky" practices.
      What do you have to say for yourself now that PricePal is at 1% (Source: http://pricepal.com.au/eBay-Australia)?
      It is crystal clear that eBay has brought about this change, and PricePal could not take the hit, so offered 1%, while CR was being generous enough and have now dropped as they said they would to 1.25%. They didn't need to do this, but they did, out of the goodness of their hearts.
      A post like yours only serves to vilify an honest company like CR, who don't deserve it one bit.
      At the least, apologise to Andrew and TA, acknowledging your error. Be a man.

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