Reprehensible Treatment by Supply Warehouse Staff

itsfree on 07/12/2015 - 11:31
Last edited 09/12/2015 - 12:18 by 3 other users

I bought numerous Classic Soft Nougats to give as gifts. I used my rewards card to register my purchases. We tasted one at home and found it bitter. Luckily, I did not give them to anyone. I took them back this morning and a woman (UPDATE: Based on her Facebook comment, I can now ascertain her name is "Mod: Personal information removed, OP is referring to: User Dollyka Keth") was at the register. I told her it was bitter and to taste it. She asked for my receipt even though my purchase was in their computer via rewards card. I told her that Supply Warehouse has a money back guarantee. She became nasty and called another the manager (Caucasian?). She (Mod - Description removed) was even nastier. So she called the owner and the owner said it was bitter (thus faulty) product; therefore, the woman gave me a refund but went on to reprimand me and called me the "nastiest customer she's ever seen".

I told her I was exercising my right to a refund, as this product was unmerchantable and should not be sold. They both continued to accuse me of being nasty. I told her that her treatment of me was unnecessary, as I will be getting a refund but now she has lost a customer. She said, "I don't care. We don't want you back!"

They continued yelling at me and the cashier even tried to get another customer involved with the dispute. The other customer was clearly uncomfortable. I told her it was unprofessional to involve another customer. She continued to accuse me of rudeness.

I asked the manager her name and she said she didn't have a name, just "the woman with big boobs" and she held her boobs while saying it. I informed her that all of social media will know about this.

I have never encountered such disgraceful and unprofessional treatment in a store in all my life, and I shall never go to this store again. I invite the owner to review the CCTV footage of this reprehensible treatment.

Mod: Personal information removed

Mod: This post has turned into a witch hunt which is not what this community is about. Fair enough if you have a complaint about a business, then write about it. But once a customer starts naming employees and the store names the customers, it turns into something else.

This thread is closed, personal information removed per our guidelines.

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closed Comments

  • Davros on 07/12/2015 - 11:33
    +44

    "she didn't have a name, just "the woman with big boobs" and she held her boobs while saying it."

    This thread is pointless without pictures.

    • itsfree on 07/12/2015 - 11:34
      +1

      lol I was going to take a photo for evidence's sake, but I was sure she would have smashed my phone and possibly punched me (she was threatening me if I took any photos)

      • [Deactivated] on 07/12/2015 - 13:14
        +2

        Cool. So call the police and have her arrested for assault.

        • sunarde on 09/12/2015 - 00:03
          +1

          But then if she didn't smash her phone or punch her.. Then the opposite would happen where they'd be breaching some kind of privacy act I imagine. (Recipient clearly said no photos etc.)

          Interesting thing to note how the facebook page suddenly got 7 votes (4 positive 3 negatives) within 24 hours… Kind of feels like a primary school kids fight?

          Its true that either side may be correct? Who knows the OP may have come off as aggressive when she/he didn't mean to be and it just escalated from there? Either way saying "PROVE IT WITH THE FOOTAGE" is stupid and just adding oil to the fire?

          IMO this is slowly becoming a personal attack on both ends and personal information is being shared (Your ozbargain display picture is the same as facebook?) so I feel that this thread should be closed? (EDIT: Just read a bit more of the comments below - personal attacks have already begun so meh)

          Even though we can't see the review anymore… You should have left it up there anyway (unless it was deleted on their end?) You've done your job of leaving your own personal experience of the store on their facebook site which has quite the number of followers.

          P.S. I'm pretty sure nougats come in a variety of flavor including bitter (google told me)

        • itsfree on 09/12/2015 - 01:10
          +1

          @sunarde:

          they'd be breaching some kind of privacy act I imagine.

          Given the encounter was in a public place, I believe it is not as simple as that. Either way, the staff person simply providing a first name would have been fine.

          Interesting thing to note how the facebook page suddenly got 7 votes (4 positive 3 negatives) within 24 hours… Kind of feels like a primary school kids fight?

          This does not surprise me based on the management's and staff's abuse towards me (others were clearly not impressed with the response) and sockpuppetting (this explains the positive reviews) – heck, Dollyka Keth directly asked her formidable fan base to leave positive reviews:

          PLEASE help rate supply warehouse if u believe that I have maintained my professionalism. It would be appreciated.

          .

          Either way saying "PROVE IT WITH THE FOOTAGE" is stupid and just adding oil to the fire?

          @SWDeals said "we now consider this matter closed" over 12 hours ago, yet I have received a deluge of abuse from the staff and their cronies since then. The only evidence in this matter is the CCTV footage, which the managing director was happy to refer to in his offensive comment, so it seems it is the only way to shut it down – the staff clearly have no intention of doing so, as shown by one of them creating a new account just to copy/paste the same inflammatory comment posted on Facebook hours ago.

          this is slowly becoming a personal attack on both ends

          I have not personally attacked anybody; I have simply stated what occurred. Indeed, I used to be a loyal Supply Warehouse customer, having spent hundreds of dollars there.

          personal information is being shared

          As mentioned, I have only shared what was on their public Facebook page already.

          Even though we can't see the review anymore… You should have left it up there anyway

          Like I said below, I had to hide the review because the personal attacks weren't stopping. I didn't sign up to be abused; I just left a review on their Facebook page like any other customer. If my account was untrue and their store so impeccable, they should have simply ignored it.

          I'm pretty sure nougats come in a variety of flavor including bitter

          Given the owner allowed the refund solely on the basis of the bitterness, I believe this nougat was not intended to be bitter.

  • Amaris on 07/12/2015 - 11:53

    What ethnic background was the Manager and the owner?….surely their backgrounds are also important.

    • itsfree on 07/12/2015 - 11:57

      The cashier was Asian and the manager was Caucasian (?). I would have just referred to them by name, but they didn't have any name tags and refused to provide them.

  • mick123 on 07/12/2015 - 11:54
    +13

    I call bullshit…

    Asian women don't tend to have big boobs

    Please dont take offence y'all :)

    • itsfree on 07/12/2015 - 11:54

      haha no that was the other woman

  • djones145 on 07/12/2015 - 11:57
    +7

    what nationality was the woman manager?
    what was the point of pointing out the original lady was Asian?

    and yes, pics or it didn't happen

    just give head office a call and talk to someone else and complain

  • [Deactivated] on 07/12/2015 - 12:59
    +1

    did you get your money back? yes

    did you get sick from eating those cheap nasty nougats? no

    then who cares, next!!

  • Baysew on 07/12/2015 - 13:00
    +2

    No Classic Soft Nougats for you !

    (Credit to Seinfeld)

    • nocure on 07/12/2015 - 13:06
      +4

      Come back, one year NEXT

    • itsfree on 07/12/2015 - 17:07
      +1

      Actually, the Soup Nazi was nicer than this mob! Haha

    • itsfree on 07/12/2015 - 15:20
      +4

      Because it's an open forum and I can post whatever I like. I'm posting it so that the two associated staff who frequent OzBargain can deal with my feedback.

      Likewise, "who cares" - so why did you read it, or comment? Nobody asked you to. I guess we should also get rid of user review websites too…

  • woz on 08/12/2015 - 07:53
    +1

    I can imagine myself in your situation and being similarly upset. That led me to think is there any way the situation could be handled so I wouldn't leave the store with a bitter taste in my mouth that could take days to get over. (I'm the customer that leaves a bad coffee sitting on the table undrunk because I often don't have the gumption to ask for another).

    The only way I can think of handling genuinely nasty people like that is to laugh at them. Actually wave the money they've just refunded in their faces and thank them profusely for letting you return food a dog wouldn't eat. Continue laughing as you leave the store, and add "hope you have a really nice day!"

    • itsfree on 08/12/2015 - 09:58

      haha thanks for the advice mate 👍

    • itsfree on 08/12/2015 - 13:14
      +22

      We are sorry that you feel aggrieved

      Classic non-apology. How about apologising for your staff's reprehensible conduct? Is it Supply Warehouse policy to treat customers as animals, as long as they receive a refund?

      we now consider this matter closed.

      That's interesting, because I just received a lawsuit threat from your Managing Director simply because I left a truthful and accurate account about what occurred in your store – which I provided your staff with ample notice that I would do. A simple sincere apology at that stage would have prevented all of this.

      Mod: Removed personal NON-PUBLIC information

      • itsfree on 08/12/2015 - 13:21
        +6

        I can see that your managing director is pure class. I've honestly never witnessed feedback handled in this manner.

        Btw, nice job getting Mod: Removed Personal Information to act as a sockpuppet, when she was actually the manager who dealt with me (at least I finally have a real name!). It seems like sockpuppetting is also Supply Warehouse policy!

        Mod: Removed Personal Information

        • woz on 08/12/2015 - 14:10
          +13

          I call on SW to make the cctv footage publically available if they have nothing to hide. If the OP is rude as you claim, I'd support her being banned from OzBargain. Of course, if the OP's claims are true, SW's OzBargain accounts should be banned and a boycott of the store by all OzBargainers called for.

      • Henryneko on 09/12/2015 - 00:03
        +2

        What!?!?!?
        Instead of customer service recovery they want to sue you!?!?
        Don't think they have a leg to stand on…what in the world….wow..

    • pinchies on 08/12/2015 - 13:29
      +5

      @Chris - Why bother replying at all if you plan on ignoring half the issue? It doesn't do you any favours at all.

      • itsfree on 08/12/2015 - 13:32
        -1

        Exactly! The irony is that I was a devoted customer prior to this. The other staff person I have dealt with in the past has always been very kind and courteous.

  • [Deactivated] on 08/12/2015 - 13:07
    +10

    far out, pretty intense nougat experience….

    personally i prefer wafers for this very reason

  • Mikinoz on 08/12/2015 - 13:57
    +9

    Im glad to see you sticking to your guns, and its interesting to see they are threatening legal action even though they are slandering you.

    I guess they just dont realise the impact social media has, and the example they could set by having even a little customer service.

    And no wonder the staff treated you that way, its obvious it comes from the top. I can just imagine any legal counsel they could get telling them to just stop talking.

    • itsfree on 08/12/2015 - 19:07
      +4

      Thank you, Mikinoz. Well said.

      The staff have now gotten all of their friends to gang up on me and verbally abuse me (~70 comments in total). I have been told unbelievably vile things. I have had to hide the review from Facebook because it wasn't stopping.

      Mod: Removed Personal Information

      • woz on 08/12/2015 - 19:53
        +5

        I'm seriously shocked if you've received 70 odd responses like those. I strongly suggest copying and pasting the details from this thread to the link below, as this story has all the hallmarks A Current Affair drools over - cctv footage, he says/she says, and a vicious campaign of facebook posts organised by a retail chain, managing director threatening a lawsuit as well as managing director sockpuppeting his own company.

        http://aca.ninemsn.com.au/feedback.aspx

        • [Deactivated] on 08/12/2015 - 20:59
          +1

          The only way to clarify the situation is to get someone independent to view unedited CCTV footage of the incident.

        • itsfree on 08/12/2015 - 21:08

          I would, except I've already spent an inordinate amount of time on an issue that should have had a simple resolution: "We are sorry for our staff's behaviour."

          That's all I wanted.

          I appreciate the OzBargain community's ideas and supportive replies.

          The most distressing aspect is that I have been bullied by the managing director and his staff simply because I left feedback. Their responses are absolutely inappropriate in any case.

        • woz on 08/12/2015 - 21:14
          +6

          @itsfree:

          Don't spend time. Just post the thread link to the ACA website and let them chase it if they want to.

        • itsfree on 08/12/2015 - 22:46
          +1

          @woz: That's a great idea

  • Associated[Deactivated] @ Supply Warehouse on 08/12/2015 - 22:39
    -26

    Hi everyone! i am Dollyka keth who was previously mentioned as the ASIAN WOMAN Anyone that knows me knows how I am.. there are 2 sides to every story but clearly this is how ppl use social media to downgrade others!
    Regardless of what I'm going through outside of work I never bring my problems into the work place.. I have an ill grandma, I am diagnosed with Hashimoto’s a thyroid disfunction I dont have time to argue over $2 Nougats but when it comes to someone like "MOD: personal information removed" making false blogs about me on social media that I have mistreated her as a customer I will not jst sit back and tolerate it I have a right to have my say. I do not get paid to be treated and spoken to like a dog by a customer, they are $2 a packet she received a refund of $34 without a receipt good luck trying that anywhere else in australia. I never refused "MOD: personal information removed" refund from the start but knowing that her intentions were to use her power of rights as a customer upon me I still maintained my professionalism and granted her with a refund even knowing that I could have been told off for the grant but what pushed me to continue the grant was the way she was verbally cussing and yelling at me and trying to continually asking me eat something that was brought from outside the store after a few days of purchase I dont know where it has been this is for my health and safety that why I refused to try it . Ask any Italian what siciliani nougats are meant to taste like! and the customer that was there he was a regular customer who was put off by the way that she was treating me he jst wanted to checkout but unfortunately she was a virus spreading and performing arm movements all over my counter.. (CCTV footage shows).. She had earlI er today made a review on our facebook page only to have been backlash by the many people who knows how i am as a sales girl and the person i am and the many people who supports supply warehouse.. because she didnt have support she deleted her review and started one here which is all within her rights to do so. I would jst like to say that I am not expecting people to jst believe what I am saying but I would like to sincerely invite anyone reading this blog to come in and shop at Supply Warehouse and review for urself on how well I myself The Asian Woman performs and maintains my professionalism at work. rather than reading some troll like "MOD: personal information removed" making a false review to down grade such a great business with well trained staff. Please don't judge a book by its cover customers aren't always right.. in saying this I am speaking on behalf of all people working in retail who are treated poorly by customers like "MOD: personal information removed" but mentally have to put up with it for what?? for a few $$$ an hour to support my living and my family.. (Seeing is believing).
    I might be asian, I might look like a stereotype but don't judge me I work for a living to survive like everyone else but I am not getting paid to be yelled at i also have rights that i am able to use.
    Thank u!

    • itsfree on 08/12/2015 - 22:51
      +10

      This entire account is false.

      I would jst like to say that I am not expecting people to jst believe what I am saying

      If you and Supply Warehouse have nothing to hide, I invite them to publish the CCTV footage as @woz suggested.

      Nobody needs to "judge a book by its cover" when you and your fellow staff have demonstrated precisely the behaviour I was complaining about. The great thing about OzBargain is you can't get your fellow cronies to gang up on me like you did on Facebook; it's not run by mob rule.

    • woz on 08/12/2015 - 23:13
      +4

      If you are absolutely convinced the store's version of events is correct, then I dare you to contact ACA at http://aca.ninemsn.com.au/feedback.aspx

      Either way, after viewing the footage they'll have a story of Australia's nastiest customer and you'll be vindicated, or Australia's nastiest store and you'll be fired.

    • Speckled Jim on 08/12/2015 - 23:22
      +2

      she received a refund of $34 without a receipt good luck trying that anywhere else in australia.

      She doesn't need a receipt anywhere else in Australia. She just has to prove they were purchased from your store. It could be an Eftpos receipt, a bank statement or even a rewards program document trail.

      continually asking me eat something that was brought from outside the store after a few days of purchase I dont know where it has been this is for my health and safety that why I refused to try it .

      So they weren't in sealed packets, boxes or whatever? I'd say health regulations would stipulate they must be in order to be handled, displayed and sold. Or was it that you also don't like them?

      Ask any Italian what siciliani nougats are meant to taste like!

      Maybe there should be a brief description on the back of the package if they're so different to "conventional" nougat? They're being sold in Australia, aren't they? There's a reasonable expectation that the majority of customers won't be Italian, so how would they know?

    • pinchies on 08/12/2015 - 23:29
      +12

      i am Dollyka keth who was previously mentioned as the ASIAN WOMAN

      If I understand correctly, the reference to being Asian was apparently because no one was wearing name tags and people declined to provide their name.

      I dont have time to argue over $2 Nougats

      That why its better to just provide a refund and get on with life… no dramas needed! :-)

      making false blogs about me on social media that I have mistreated her as a customer

      In the description all we have about you is that "She became nasty and called another the manager " and "They continued yelling at me" — so are you saying that you didn't yell at this customer? If so, that would probably constitute you being nasty to her.

      She had earlI er today made a review on our facebook page only to have been backlash

      Backlash? Online harassment and that kind of vitriol is not backlash, that's abuse and bullying and is never acceptable, and an apology is merited from those responsible for the examples listed above here.

      I might look like a stereotype but don't judge me I work for a living to survive like everyone else but I am not getting paid to be yelled at i also have rights that i am able to use.

      No one is calling you a stereotype, no one is judging you… getting yelled at isn't fun but from the sounds of it you were not the only one getting yelled at… customers are not paid to get yelled at either, and well trained retail staff should have some knowledge of how to defuse situations before things escalate.

      Thank u!

      Don't let the door knock you off your high horse on the way out…

    • Chef-Johnson on 09/12/2015 - 00:22
      +13

      Why does anyone care your nan is ill? You sound like an absolute pain to deal with

      • Henryneko on 09/12/2015 - 01:14

        That I disagree…we need more empathy.
        For someone I don't know and have not been served by her I won't be too quick to judge regardless.

  • woz on 08/12/2015 - 22:55
    +9

    You are correct. I would not expect people to just believe what you are saying. Instead, I expect you to post the cctv footage if the store has nothing to hide. If I were your manager, I'd be expecting a call from A Current Affair asking for EXACTLY that so they can judge for themselves if the store and its entire management are telling the truth, or if you've been vilifying someone on Facebook without cause. Some of the posts made to the facebook page from your supporters are absolutely vile, and I think you'll have a hard time explaining them to the TV station.

    Wait: don't tell me. The cctv footage has been erased…

  • Moderatorhamza23 on 08/12/2015 - 23:47

    Reminder of the commenting guidelines:

    Please do not post personal details of other people. This includes things such as surnames, non-public email addresses, non-public phone numbers and any other details that are not in the public domain.

    Usernames are fine, full names should only be used if you have permission to do so.

    Thanks

    • itsfree on 08/12/2015 - 23:48

      any other details that are not in the public domain

      The details were only obtained from Supply Warehouse's public Facebook page, where the staff voluntarily provided them by commenting on my review.

      • Moderatorhamza23 on 09/12/2015 - 00:04

        You can tell your story without using full names (for your own/this threads sake that is also best), especially when you are guessing names anyway (aka accusing):

        I can now ascertain her name is possibly XXXXXX XXXXXXX was even nastier

        Thanks

        • itsfree on 09/12/2015 - 00:07
          +1

          No worries; thanks for clarifying

  • Speckled Jim on 08/12/2015 - 23:53

    So, are these the sweets in question?
    i Siciliani classic soft nougat

    Now, if that was $2 each for 500g, I'd be gifting them pretty much regardless. Especially if they were also bearing (from link) Best Before Date: 30-09-2016. If anyone found them bitter, at least they can't accuse me of giving past-BBD food.

    Someone please enlighten me on Italian nougat; is that bitterness related to high marzipan content? (Serious question)

  • [Deactivated] on 09/12/2015 - 00:07
    +12

    1. If there is a money back guarantee, the customer should be entitled to use it no matter how small value the item, otherwise what's the point of the policy?

    2. Customer should retain receipts or bank statements as proof of purchase. Rewards card is not sufficient proof, as they are not designed to do this.

    3. Even where the customer is clearly wrong, or even if they are right, there is NO justification for being rude or bad mouthing a customer either 1 on 1, in front of other customers, inviting other customers into a dispute, or online. It is totally unprofessional and employees are expected to act professional at all times as they represent the company who they work for.

    4. The unprofessionalism goes right up to the Managing Director. Any other company would FIRE employees acting this way. When the MD acts this way you know that the work environment is toxic because these values rub off onto the employees. Quite clear that this company does not value customers and has personnel issues.

    5. OP you can't fix companies like this. Realistically even if you found the owner (assuming it's not the MD himself), and lets presume that he's agrees with you, he would have to fire his managing director to fix the problem. That is a huge risk to him and would practically have to start the company again. It's not going to happen. This is the way the company is and you will have to let the company fail on it's own.

    6. It's not the OP's fault that they can only identify employees by their physical and racial features of name tags are not in use and employees won't give their names. The customer has a right to make further complaint and needs a way to identify who they spoke to, without names being given there is no other way. This is not racism to call a black person black or a spade a spade, it is only racism if it is suggested that these racial features had to do with anything other than physical identification.

    OP was wrong not to have a receipt but the company is wrong in every other way possible.

    Edit- just checked the company's Facebook page, the amount of sock puppeting from the employees and their friends is utterly disgraceful.

  • Kevan2 on 09/12/2015 - 00:38
    +2

    Gee this does show the pitfalls of social Media. Quick Draw action and response with no time ponder the next step.

    Maybe the old fashion way of letter to CEO/manager , no threats, even on the sexual innuendos, and finish with a question should/could I shop here again, would it be safe or would i be accosted?

    If you got a answer you will have 3 choices. If you get no answer then perhaps use social media expressing your double disappointment.

    I would hope it is not about winning but rather about the best out come for the aggrieved and possible enhancements of service for the other parties.

    luck?

    • itsfree on 09/12/2015 - 00:44
      +3

      Maybe the old fashion way of letter to CEO/manager

      I actually did contact management prior, and the only response came in the form of a lawsuit threat and verbal abuse. I also informed staff that I would be publishing a review on social media, but they didn't care, so I proceeded.

      no threats

      I didn't threaten anybody; I have repeatedly asked for a simple apology.

      even on the sexual innuendos

      No sexual innuendo was intended; I simply quoted the manager and described her actions. I would never normally comment on such things.

      • Henryneko on 09/12/2015 - 01:12
        +3

        I understand what you mean…sometimes a simple "sorry we will do better next time" can do more than one can imagine.

        • itsfree on 09/12/2015 - 01:14
          +2

          Precisely. That's all I wanted, just like Jerry.

        • subywagon on 09/12/2015 - 02:14
          +3

          Exactly. It's unbelievable how companies let this shit happen and then handle it so badly allowing it to blow out of proportion. Even if they were in the right, just say sorry to appease the customer and ensure there's no sour taste left in the customers mouth that may affect their business. A companies name and brand is one of their most valuable assets…

          Imagine if the manager just came onto this forum, said I'm sorry you had such a bad experience. I'll talk to my staff and ensure it never happens again. Maybe even offered a free box of nougats so there's no hard feelings… case closed, and forum members would have some respect for the company.

        • itsfree on 09/12/2015 - 02:18
          +1

          @subywagon: It never ceases to amaze me when business owners simply refuse to perform basic customer service steps like this – it makes you wonder how they even manage to be business owners. Are their egos so inflated that they can't even offer a one line apology??

        • subywagon on 09/12/2015 - 02:21
          +3

          @itsfree: I know it's crazy. I'm always shaking my head at this bs when I see it. Most of the time it's over something so simple it's ridiculous. It's especially dangerous for a business in this digital age.

  • zrach on 09/12/2015 - 01:51
    -2

    There seems to be another side to this story.

    Why would an employee who doesn't get any profit from a sale make a big deal out of a refund?

    Why would they accuse you of being nasty and rude if you were being 'perfectly nice'?

    What does ethnicity have to do with anything?

    • subywagon on 09/12/2015 - 02:09
      +2

      Why would an employee who doesn't get any profit from a sale make a big deal out of a refund?

      Who knows why? Maybe they are just dicks. Some people take their jobs too seriously and act as though it's coming out of their own pocket. I've had it happen to me plenty of times.

      Why would they accuse you of being nasty and rude if you were being 'perfectly nice'?

      To save their own ass obviously.

      What does ethnicity have to do with anything?

      Nothing. The OP was giving a description of the staff as they weren't wearing name tags and were refusing to give their names.

      There seems to be another side to this story.

      Well then they should release the security cam footage and vindicate themselves…

    • itsfree on 09/12/2015 - 02:11

      Why would an employee who doesn't get any profit from a sale make a big deal out of a refund?

      Why does any employee make a big deal about store policies? Have you never encountered one of those staff people who vehemently insist on enforcing the store policy by the letter?

      Why would they accuse you of being nasty and rude if you were being 'perfectly nice'?

      Can you explain any of the staff's subsequent public behaviour? Why would they and their cronies publish such horrible comments over one single review? Have they never heard of feedback before? Indeed, their unjustified response lends significant credence to my account; my review contained no personal attacks or exaggerations.

      Furthermore, if I were wanting to hide something, I would have not repeatedly called upon management to review the CCTV footage, as well as publish it.

      What does ethnicity have to do with anything?

      As mentioned repeatedly, I simply referred to the staff people's predominant physical characteristic because they had no name tags and refused to provide their names.

    • Henryneko on 09/12/2015 - 02:24
      +1

      There could be another side but regardless the company should not have allowed this to escalate to this stage and not act appropriately to remedy the situation.
      I understand policies and the importance but there's always a better way to deliver rejection/refusal.

    • zrach on 09/12/2015 - 02:52
      +2

      All I'm trying to point out is that there are always 3 sides to every story. Your side, their side, and the truth.

      But yes, the fact that OP wants CCTV proof makes it more likely that he's in the right.

      Chill

      • DarkOz on 09/12/2015 - 09:30
        +4

        The CCTV would at least show that she "held her boobs" in front of OP. That had never happened to me before except in a strip club.

  • bargainslut on 09/12/2015 - 01:55
    +1

    I'm glad everything ended up 'sweet' as. This thread was a real 'nugget'

  • 2Poor4Ozb on 09/12/2015 - 03:41
    -4

    so op went in for a refund with no receipt? just a reward card and demand for a refund?, and i guess refund was denied so OP got aggressive to the worker first, then the worker got aggressive back?
    Nothing to expect here OP is one of those typical annoying customer. Cant refund without RECEIPT

    • itsfree on 09/12/2015 - 06:54
      +1

      What I stated above is what occurred. Furthermore, nothing justifies the subsequent abuse I have received for simply providing feedback on their own page review section.

      As Jerry says, "What do you think – this is a little scam I have? I take this [bitter nougat] all over the city conning [Supply Warehouse stores] out of money?!"

      It's their own brand. I have returned store brand items to Coles and Woolworths several times in the past without a receipt and they happily provided a refund because it was clearly their own brand, which clearly has a money back guarantee.

    • ChickenTalon on 09/12/2015 - 08:42
      +9

      Law says you don't need a receipt if your purchase can be established by other means (linked to a reward card for example, or a CC statement).

      I wish people would stop quoting store policy like it overrides the law.

  • tikei on 09/12/2015 - 06:46
    +19

    Wow… Never seen such stupid management before. To engage in online arguments with customers is a very stupid move. Reading the (fake) reviews (written by themselves/friends/relos) on their Facebook page I can gauge what kind of culture that company has.

  • Viderzo on 09/12/2015 - 07:41
    +5

    Thanks my friends and families will be staying away from this company. Ugh

  • DarkOz on 09/12/2015 - 07:50

    Cool story bro but let's get straight to the point. Big boobs. Pictures.

  • xsacha on 09/12/2015 - 08:21
    +3

    Just looking at the fake pieces on Facebook, you can see this company won't last long anyway.
    That good staff member you used to talk to when you were a regular customer probably realised the work environment was toxic and found a better place.

  • frostman on 09/12/2015 - 10:06

    Since you used a rewards programme to purchase these, it's an admin nightmare to reconcile a refund.

    You should have walked back to the store, advised them how terrible they are and thrown them in the bin. Why the hassle?

    • itsfree on 09/12/2015 - 10:08

      Trust me, I didn't expect it to escalate to such bizarre levels. I didn't actually use the rewards program to purchase them; their rewards card was swiped at the time of purchase.

  • Captain Howdy on 09/12/2015 - 11:12
    +1

    Seriously, the way the business has handled this at every turn is so very unprofessional. They need to be exposed. As someone suggested, I would really consider going to something like A Current Affair/Today Tonight. It has all the elements they'd appreciate. And the trail of evidence they've left on Facebook is indefensible. Give the notion a think.

    • anonymous01 on 09/12/2015 - 11:20

      Today tonight has already covered an article for this store in the past..

      http://www.todaytonightadelaide.com.au/stories/discount-stor…

      • ChickenTalon on 09/12/2015 - 11:28

        That's ok, those shows have the memories of gold fish.

        Pretty sure they've covered "SCAM DIET FRAUDSTERS!" in the same episode that they've done a mini promo for "LEMON DETOX WONDERS!! How Shantell lost 30Kgs in 1 week"

      • woz on 09/12/2015 - 11:46
        +4

        That's not an article. That's advertorial.

  • Moderatorneil on 09/12/2015 - 11:50

    This post has turned into a witch hunt which not what this community is about. Fair enough if you have a complaint about a business, then write about it. But once a customer starts naming employees and the store names the customers, it turns into something else.

    This thread is closed, personal information removed per our guidelines.

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