[Price Error] Philips Sonicare Flexcare Platinum Rechargeable Toothbrush $8 @ Harvey Norman

LJase2801 on 19/11/2015 - 12:27
Last edited 19/11/2015 - 15:47 by 1 other user

Check out wouldn't work in google chrome. Used internet explorer and it worked.

Take charge of your teeth with the Philips Sonicare Flexcare Platinum Rechargeable Toothbrush, offering 9 brushing options, a pressure sensor and advanced brush head technology to keep your teeth at their cleanest.

Key Features
•Choose from three cleaning modes - Clean, White or Gum Care, with three intensity settings of Low, Medium or High - to give you a personalised brushing experience
•Extra long bristles to reach deeper between your teeth and gums, with reminder bristles that change from blue to white to indicate when to change your brush head
•Intuitive Pressure Sensor to reduce aggressive brushing which vibrates when you're brushing too hard

Dear Customer

We refer to your order dated 19/11/2015.

Due to a technical error, the Philips Flexicare Platinum Toothbrush (33302) was advertised at $8 on our website on 19/11/2015. The correct price of the product is $269.

Our records indicate that you made an offer to purchase the Philips Flexicare Platinum Toothbrush (33302) at the price of $8.

Pursuant to clauses 5(7) & 5(8) of the Harvey Norman Online Terms and Conditions of Sale (available at www.harveynorman.com.au/terms-and-conditions/), Harvey Norman Online may, in its sole and absolute discretion, accept or reject any offer made by you for any reason (or no reason), including an error in the advertised price for, or description of, the products on the website, or an error in your Order.

As such, we have not accepted your order and would like to arrange a full refund of the payment made by you. Your refund will be automatically processed with the next 1-2 business days.

We apologise for any inconvenience this error may have caused you.

Please do not hesitate to contact our Harvey Norman Online Customer First Team should you have any questions.

General Discussion

Related Stores

Harvey Norman

Comments

Dumax on 19/11/2015 - 12:28

+5

Surely a pricing error…
- Jase2801 on 19/11/2015 - 12:29
  
  More than likely but bought it anyway for $8. See what happens.
crumbo85 on 19/11/2015 - 12:31

Bought one - in stock at the local store so hopefully I get the collection notice soon.
- Jase2801 on 19/11/2015 - 12:32
  
  Fingers crossed. If only goes through ok. Bargain +
nichanir on 19/11/2015 - 12:32

Purchased 2 of them, hopefuly can pick them up tonight…:-)
hectic3 on 19/11/2015 - 12:33

Bought one too. Fingers crossed!
boredofficeworker on 19/11/2015 - 12:34

Purchased 2, hope they honour it. :)
zhuntai on 19/11/2015 - 12:34

Haha ordered 3. Decided to splash out and get it delivered even though delivery is almost 75% of unit price! We'll see if it turns up haha.
JT2 on 19/11/2015 - 12:34

Bought 2 . Fingers crossed for collection notice :)
[Deactivated] on 19/11/2015 - 12:35

anyone else having problems with the checkout?
- Jase2801 on 19/11/2015 - 12:36
  
  Try using Internet Explorer
  - [Deactivated] on 19/11/2015 - 12:43
    
    Doh, teach me for not reading the first line.
    Firefox works (for the non-Windows people)
- crunchyhead on 19/11/2015 - 12:49
  
  Yup… Starts off at $8 but then trys to charge $269…
  Tried FF and IE. Both the same.

Jamesx on 19/11/2015 - 12:36

bought 300, is HN likely to hounor price errors?……………………….

                                                                        just joking

INFIDEL on 19/11/2015 - 12:36

$270RRP
Guess its another pricing error.
- stargalaxy on 19/11/2015 - 12:38
  
  +1
  
  Highly likely, but it may be possible that Phillips try to get as many as possible to the hands of user so in future they can buy the brush heads. Just like how the printers is so cheap but the ink cartridges are expensive.
  - INFIDEL on 19/11/2015 - 12:42
    
    Highly unlikely…
    Pricing error confirmed :-(
    
    Price now at RRP.
    
    Ordered a $500+ phone for a few dollars from HN a while back… all orders cancelled.
    
    Cancelled orders & refunds… another HN bargain.
stargalaxy on 19/11/2015 - 12:36

Just bought 3.
jsjc on 19/11/2015 - 12:37

Just bought two. Hopefully they go through with delivery :/
- jsjc on 19/11/2015 - 15:39
  
  order cancelled :(
kudoz on 19/11/2015 - 12:38

There might be a chance they honour it… unless someone goes ahead and Broden's the thing… or hundreds of us order them, lol
HelpWanted on 19/11/2015 - 12:38

The family will have shiny teeth!

Bought 4.
pw2002au on 19/11/2015 - 12:38

+1

works with firefox too :)
jee on 19/11/2015 - 12:38

If you think it's a pricing error, you shouldn't buy it.
it's not nice
[Deactivated] on 19/11/2015 - 12:39

+2

Received a call from the Moorabin store: price error.Order is cancelled.
- tron07 on 19/11/2015 - 12:42
  
  Will drop by the local HVN to check it later as well.
- HelpWanted on 19/11/2015 - 12:43
  
  +5
  
  Thanks for the heads up, I won't answer my phone :-)
  
  Rock up at HN on the weekend asking to collect my order!
  - redcreek200 on 19/11/2015 - 14:33
    
    +4
    
    I think you'll be "rocking up" for a disappointment :)
    They'll just tell you the same, but in person.
mightyfes on 19/11/2015 - 12:39

+5

Go ozb professionals!
Gururek on 19/11/2015 - 12:40

I bought 2 just for the spare heads, didn't realise the RRP. Should have splurged for shipping.
There will be someone who orders as many as they can that makes it get noticed.
csjc on 19/11/2015 - 12:41

Was just looking to buy this! Hopefully they honour this!
fakefilo on 19/11/2015 - 12:41

Me and my workmates bought a few. Order confirmation went through still waiting for the pickup confirmation
tron07 on 19/11/2015 - 12:42

Bought 2 using Chrome. Waiting for pickup notice at local HV
fryandlaurie on 19/11/2015 - 12:42

Price corrected to $269. That's a record right?
impostor on 19/11/2015 - 12:42

-8

They have to honor it right? Otherwise it would just be misleading advertising even if it was pricing error?
- inasero on 19/11/2015 - 12:44
  
  +1
  
  That;s incorrect - stores make pricing errors and cancel orders all the time - see the Harvey Norman "professionals" fiasco from few years back.
  - [Deactivated] on 19/11/2015 - 12:57
    
    -3
    
    they do, but it doesn't mean it's legal.
    - inasero on 19/11/2015 - 13:42
      
      +1
      
      It's legal if it's a genuine mistake and not simply a "bait and switch" ploy - whether or not it is a ploy is another matter of course…
    - [Deactivated] on 19/11/2015 - 16:29
      
      @inasero:
      Is it?
      From:
      https://www.lawanswers.com.au/blog/australian-consumer-law-r…
      
      Wrong price
      Where all units of the same item have been priced incorrectly or are scanning incorrectly at the register, the seller does not have an obligation to honour that price. In these circumstances, the seller is within its rights to correct the error at the register by offering you the item at the correct price (provided this is done before your payment is accepted).
      
      A seller can’t attempt to correct the error or claw back any money after they have processed your sale and accepted payment, as the transaction (and the contract) is deemed complete at this point.
    - inasero on 19/11/2015 - 17:08
      
      That's correct, but they can (unfortunately) cancel a transaction is no money has been taken from the customer. Trust me, I've meen thru this whole rigmorale before with bloody Dick Smith.
    - [Deactivated] on 19/11/2015 - 17:21
      
      @inasero: Yes but in my case they deducted the money from my Paypal a/c immediately.
      
      That's the crux of my questioning the legality of the "it's a pricing error so we don't have to honour it" claim. Once the money have been accepted I was of the understanding that the contract has been complete.
    - inasero on 19/11/2015 - 19:10
      
      Oh in that case, they're legally obliged to send you the item as they've entered into a contract! Hope you get your item, Dick Smith did the same to me even after deducting money.
- yaziyo on 19/11/2015 - 12:45
  
  Nope.
- [Deactivated] on 19/11/2015 - 12:56
  
  it used to be accepted when physical shops were the norm, that the price was an invitation to tender & they weren't compelled to sell you anything at any price. (advertised price is the one in the media, not in the shop). But when your offer was accepted & they took your money, that was the agreed & accepted price.
  
  So it's not misleading advertising to have a price on the website & not accept your order. But I would like to see the legality tested of this "pricing error" excuse after the money has been accepted (in my case they've taken $8 from my paypal a/c). It's not like someone hacked their website & changed the site. And someone didn't just change the decimal point or something simple, it was a total price change. It was changed by authorised representatives of Harvey Norman, as such it should be process if they have stock available. They should be made accountable for decisions made.
  
  Of ocurse HN spends more in advertising then me & pays a lot more tax then me, so what they should do & what they will/can do are two different things :-)
Roary on 19/11/2015 - 12:43

+1

Doesnt work.. Comes up as $269 in cart
PLA74 on 19/11/2015 - 12:43

Bough 1 using Internet Explorer and paid via PayPal. Collection via store. Let's see what happens!
- Reopenode on 19/11/2015 - 12:52
  
  +1
  
  just received the confirmation letter from Harveynorman. They are prcessing it. Hope it won't be cancelled.
  - PLA74 on 19/11/2015 - 12:53
    
    +1
    
    Yes, same here. Received the PayPal email, then received a HarveyNorman order confirmation email.
    *fingers-crossed :)
    - fryandlaurie on 19/11/2015 - 12:54
      
      +1
      
      Let us know, I've got the popcorn ready!
    - PLA74 on 19/11/2015 - 13:00
      
      @fryandlaurie: Hehehehe, sure will do!
    - Reopenode on 19/11/2015 - 16:17
      
      got the email from HN, it was cancelled as price error. Refund will be issued in two days.
  - tron07 on 19/11/2015 - 12:56
    
    Still waiting for confirmation letter from them.
[Deactivated] on 19/11/2015 - 12:43

+1

The professionals are at it again ;)
cyrax83 on 19/11/2015 - 12:43

shows up as 269 in cart
spychiatrist on 19/11/2015 - 12:43

Once added to cart reverts to $269. Pricing error
puffinfresh on 19/11/2015 - 12:44

Still showing $8, but the it's $269.00 when you add it to your cart.
- DarKBlooD on 19/11/2015 - 12:44
  
  Same for me just now.
endlless on 19/11/2015 - 12:44

(profanity) i was about to checkout and the price got changed
nerd1 on 19/11/2015 - 12:44

$269 in cart :(

page still shows $8 :( :( :(
stairy on 19/11/2015 - 12:44

Says $8 but when i add to cart it comes up as $269.
trarob on 19/11/2015 - 12:45

yup comes up in cart as 269 now T_T
rayski57 on 19/11/2015 - 12:48

They've obviously jumped all over it once they clicked there was a problem…..product page shows at $8, putting it in cart shows as $269.
Phhht, flight of fantasy unfortunately
kamten on 19/11/2015 - 12:48

+1

I think the price changes just when I am placing the order.. Now I got charged $269. :(
- rvsure on 19/11/2015 - 12:50
  
  The price changes once you add to the cart. Hopefully you can get the order cancelled given it is a pricing error from their end. Take a screenshot of the product page while the price is still $8 on the page.
  - kamten on 19/11/2015 - 12:54
    
    I will try to get the order cancelled if they are not providing for $8
    - rvsure on 19/11/2015 - 12:57
      
      You are living in a dream world my friend. Your money is with them already. It will be a miracle if they fulfill the order for $8 and refund you the balance.
tekken on 19/11/2015 - 12:49

+2

What is everyone expecting? 8-))
- INFIDEL on 19/11/2015 - 12:55
  
  I was paid $5 by Oral-B for my current $100 electric brush (half price @Woolies less EDR 10% off offer, with $50 eftpos card sent).
  Anything is possible, just this was very unlikely.
  - treeman on 19/11/2015 - 13:07
    
    Same, how's yours going though?
    Battery life on mine is doing a slow death and need another one.
    
    It is the second one I have gone through, fortunately the first was under warranty still that died completely.
    - INFIDEL on 19/11/2015 - 13:17
      
      +1
      
      Hey treeman :-)
      Was thinking of having some fun & modifying it like I did to the Target Bluetooth speaker ;-) (My username has changed)
      
      Seriously, I was only thinking how impressed I am with the Professional Care 500. Still operating powerfully. My dentist is happy.
      
      Only problem I've experienced was an earlier failed NiCd battery in cheaper Vitality model.
    - treeman on 19/11/2015 - 13:24
      
      @Infidel:
      
      I was looking it up how to change the battery. Looks like a lot of trouble to do…do you think it would be easy?
    - INFIDEL on 19/11/2015 - 13:32
      
      @treeman:
      Opening unit & removing battery is a little difficult but there's online advice. Make sure not to damage seal so it will be water tight.
      
      I removed the battery in the Vitality, and that's as far as I bothered going. Sourcing battery (online), waiting, soldering in… I waited for a good deal on a new brush & got paid for it instead of reviving a tired unit.
  - Spending2Much on 19/11/2015 - 13:42
    
    What deal did you find the 50 gift card and 50% off and also 10% off on?
    
    Sounds like an awesome score.
    - INFIDEL on 19/11/2015 - 13:43
      
      A long long time ago, lost in the mists of ancient deals in the land of OzBargain :-)
      
      (Oral-B offer was to give $30 Cashback, but mailed out the $50 cards meant for much dearer models. Woolies had Oral-B 50% off sale, & some EDR Cards had offer of $10 off $50 spend that week. A perfect storm of stacked offers.)
    - Spending2Much on 19/11/2015 - 13:45
      
      @Infidel:
      I'm waiting to see if you get two $8 electric tooth brushes now…..
    - INFIDEL on 19/11/2015 - 14:01
      
      @albanyson:
      Ah, we can only dream about the day when Gerry allows us to get away with a $261 discount per $269 product :-)
- jee on 20/11/2015 - 08:59
  
  Boy
treeman on 19/11/2015 - 12:49

Damn…missed out thought it was just the toothbrush head…wondered why everyone was saying wow must be a pricing error when surely the heads are not much more than $8.

Unlikely anybody will get it though.
viki8702 on 19/11/2015 - 12:52

+3

I didn't waste my time.
sydfrog on 19/11/2015 - 12:54

I managed to jump in and paid via mastercard checkout and appeared to work fine.

I see the price is corrected now….
b-hunterr on 19/11/2015 - 12:57

Great to see people still dream. Seriously though, pretty awesome if someone can persuade a HN store to give it to them for that price.
rvsure on 19/11/2015 - 12:58

+1

Lol… they took down the page now :)
porsche804 on 19/11/2015 - 13:02

+3

Checkout showed $45 for 5, invoice shows $1350.95……
- BigRedPanda on 19/11/2015 - 13:08
  
  +6
  
  Uh oh spaghetti-os
- Namkcalb on 19/11/2015 - 14:13
  
  The same for me, I'm down over $1000 due to this bait and switch.
[Deactivated] on 19/11/2015 - 13:05

+1

I believe HN have alerts when a moderate amount of traffic is directed from OzB & such sites, to check what's going on.
tron07 on 19/11/2015 - 13:06

Just got an email, order is being reviewed instead of order confirmation. Looks like they are going to cancel the order now.
amberlouc on 19/11/2015 - 13:09

All seems to have gone well with me, charged at the correct amount in the bank and received confirmation at lower amount. We'll see…
OfferScooperHQ on 19/11/2015 - 13:09

haha.. page is offline now..
eriklee on 19/11/2015 - 13:10

just spoke to "effat online chat" and this is what he said:

Effat
I just have talk to my Supervisor, He said it was a pricing error and we can not sell with error pricing

if you can get it - awesome.
firedragon on 19/11/2015 - 13:20

So what's the go? I ordered 2 and it went through as $16 when I confirmed in Paypal. Now it shows up as $538. Should I just contact them for a refund?
- csjc on 19/11/2015 - 13:31
  
  I bought 2 to be delivered, got confirmation email from HN and PayPal for $21.95….wonder if they will cancel it.
- Roary on 19/11/2015 - 13:32
  
  +1
  
  If you confirmed $16 in paypal then thats all that will be paid. Sounds more like you didn't notice it said $538 in paypal.
  Just contact the online store and tell them and I am sure they can cancel and refund your money.
  - INFIDEL on 19/11/2015 - 13:38
    
    Yes, always confirming payment amount is vital. My order for 2 was still $16 in PayPal.
    
    HN Online do allow cancellation of orders by contacting them. I cancelled one yesterday.
    - csjc on 19/11/2015 - 13:45
      
      As long as they only charge me the low price and if they honour it ill be happy. Else yeah no way I'm going ahead with it
belolga on 19/11/2015 - 13:31

Well they realised their error………..let us see what happens….anyone tried to get theirs yet
belolga on 19/11/2015 - 13:34

+1

my paypal still reflects as 24
pmupsinep on 19/11/2015 - 13:40

-4

Gerry trys this old trick every so often. It's cheap advertising and also gets people talking about Harvey Norman. Any publicity is good publicity in their eyes. Then he crys to the media outlets that he's been attacked by scammers.
- inasero on 19/11/2015 - 13:43
  
  Or "professionals"…lol!
- Windows98 on 19/11/2015 - 13:44
  
  -1
  
  it was up for a few minutes and the only ones who found it are us.

[Price Error] Philips Sonicare Flexcare Platinum Rechargeable Toothbrush $8 @ Harvey Norman

Related Stores

Comments

New Forum Topics