Game Return Gone Wrong at Target as They Opened The Seal and Blamed It on Me

Rukiata on 10/11/2015 - 10:09
Last edited 10/11/2015 - 11:27 by 1 other user

Do not shop at this store they are liars and bad.

I wanted to return an Xbox One game which was sealed, and the lady that worked there opened the seal of the game !
I saw her do it and she denied it, she even pressed scissors on it. Then said I had opened it, what? Then said I can't return it as it was opened. Hmm she just opened it in front of me and lied to the manager. It was at Target Waverley Gardens !

Not happy! This is outrageous !

I'm never going there again or shopping at Target. Sorry I'm ranting to much but I'm so mad.
I have no idea why she did this. I don't know her nor do I know what she gains out of doing this.

Gaming

Related Stores

Target Australia
Target Australia

Comments

  • fruit on 10/11/2015 - 10:36

    Which Target?

    • Rukiata on 10/11/2015 - 10:37

      Waverly gardens vic

      • gimli on 12/11/2015 - 07:08
        +8

        Send byakuya to get them

  • nocure on 10/11/2015 - 10:39
    +8

    Security cameras?

    • Rukiata on 10/11/2015 - 10:40

      Yes I did say that but she said oh proof is here and shown the broken seal that…she did.

      • atasnatas on 10/11/2015 - 13:42
        +19

        The proof is in the footage. Follow it up before it's taped over.

        • nikey2k27 on 11/11/2015 - 00:08
          +23

          Facebook target tell your story they can get video.

        • Lucky13 on 11/11/2015 - 07:55
          +8

          @nikey2k27: Yeah good idea write this on the Target Facebook and Twitter sites then it should get some attention

        • cowiie on 11/11/2015 - 08:32

          I would ask to see the manager and check the footage. But then they could just easily erase it.

        • SupeNintendoChalmers on 11/11/2015 - 09:25

          @cowiie:
          The the manager would get the sack

        • cowiie on 11/11/2015 - 09:53

          @rodripa: who knows, they might say there was a problem with the recording for the entire day? Unless the computer actually records user deletions in a place which can't be deleted? Lol

        • jenkemjunkie on 11/11/2015 - 18:52

          The footage would not just be 'easily deleted'.

          These corporations keep footage for quite some time. I used to play with the woolies ones when I was waiting to be let out after my nightfill shift, deleting is not a simple task as operations are logged.

          Otherwise you'd see a lot of slips in shopping centres mysteriously not being recorded.

        • sparkles on 11/11/2015 - 23:15

          Even smaller supermarkets keep footage in case there are any issues with people saying they never got their cash out and so on.

          They won't want to do it though. Time is money. Can't they just give you the benefit of the doubt. People are fallible, their staff included.

  • oscargamer on 10/11/2015 - 10:48
    +2

    talk to manager

    • Rukiata on 10/11/2015 - 11:06

      I did she lied to him and he did believe me for a second but she kept on lying and saying it was already open or something so I just took the game said ok I'm never shopping here again

      • Clear on 10/11/2015 - 11:06
        +44

        That makes her look right even more.

        • Rukiata on 10/11/2015 - 11:09
          +9

          I couldn't do anything I was aguring for awhile and I'm a shy type lol. And I just didn't wanna deal with it anymore

        • Clear on 10/11/2015 - 11:11
          +24

          @shadowrukia: Go to their Facebook and complain. Works pretty well.

        • barginsarelife on 10/11/2015 - 12:28

          @shadowrukia: speak to them on Facebook, they have a live chat.

        • Rukiata on 10/11/2015 - 12:53

          @Clear:yes I have and their not doing anything.

        • Scorpiogirl on 10/11/2015 - 13:28

          @shadowrukia: Made a complaint as I suggested?

        • GaryQ on 11/11/2015 - 07:20
          +56

          @shadowrukia: I work near there - I'll go with you. I'm not shy

      • save my dollarydoos on 10/11/2015 - 12:19
        +1

        It would have been a far simpler matter pointing at all the security cameras and getting them to watch the recordings….

        • Rukiata on 10/11/2015 - 12:56

          There was only one.. And I was standing in the way

        • Max Power on 10/11/2015 - 18:39
          +3

          @shadowrukia:
          How do you know you were in the way? The ceilings are high.

        • Rukiata on 10/11/2015 - 19:13
          +2

          @Max Power: …..oh right I never throught of that. =/

  • Zylam Marex on 10/11/2015 - 10:49
    +20

    Wow email target head office and request securty camera footage. This is outrageous, they can't do such a thing.

  • Scorpiogirl on 10/11/2015 - 11:23
    +10

    I wouldn't waste my time arguing if you know you did nothing wrong. Don't let them get to you. I am unsure of what they are called in your state but email a complaint to Fair trading. Just tell them exactly what happened. I had a store a week ago deny me a refund on a item returned as bought and with a receipt. I was dumbfounded but i knew it was illegal.

    Within a week they got back to me. They look into it for you. They called the store and settled it. It disgusts me how some businesses treat people. Sadly some people just accept things but i don't. I know whats right and wrong and i do not like how some people try to make you out to be wrong. The employee probably stuffed up and was covering her mistake by blaming you. Most people know you keep the seal on a game to return it.

    • try2bhelpful on 10/11/2015 - 19:35
      +3

      I thought the store only had to take back goods if they were faulty not if they were just sealed with a receipt. This is the link I found for Fair trading Victoria.

      https://www.consumer.vic.gov.au/businesses/fair-trading/guar…

      • Scorpiogirl on 10/11/2015 - 20:00

        You can return games like PS4 if you have the seal sticker thing on it that they put on the join. Same for Big W. Receipt=Refund and no receipt but sealed then you should get an exchange. Generally, as an example, you may return something that doesn't fit or serve the purpose you intended. I got my money back for my item but point was i shouldn't of had to go through what i did to get it. Note also i was told i could return the item. First on the phone and then in store.

        • try2bhelpful on 10/11/2015 - 20:33
          +3

          I agree the store can agree to you being able to return, and if they said they would they should; I just don't think they legally have to. I think the game was probably fit for purpose in the legal sense, in that it was as described and was not faulty. I don't think you can apply a "you intended" to this unless they promised you it would do something it didn't or the store explicitly promised to allow a return for change of mind.

        • Rukiata on 10/11/2015 - 21:43

          thats what she opened! right in front of my eyes then took out the disc and cleaned it on her top for some reason it was brand new wtf? I dont know.

        • pais on 11/11/2015 - 12:11
          +5

          doesn't fit or serve the purpose you intended

          Unfortunately the purpose you intended doesn't have any legal relevance. It's about the product's intended purpose.

          Basically what you're talking about is change of mind. Stores only have to do this in accordance with their own policies. No receipt generally means they don't have to do anything for you, and an exchange is just them acting in good faith.

        • hayne on 11/11/2015 - 12:12
          +2

          @try2bhelpful: Yeah, but they have to comply with store policy. Target has a policy where they accept unopened items for exchange. So that's your explicit promise.

        • Rukiata on 11/11/2015 - 21:53

          @pais: i had the receipt

        • try2bhelpful on 12/11/2015 - 07:33

          @hayne: I agree it is a store policy, my point was what the store would be legally bound to do if they didn't have that policy. If the store doesn't have a returns policy they only have to take back goods if they are faulty, not as described or actually not fit for the purpose. Not just because you change your mind and have a receipt. I do think the OP was badly treated on this one and I have no idea why the person they dealt with actually opened the box; unless they had a brain fade or are malicious. Sounds like time to crank up the GroPro everytime we take back an item.

  • swiggity swag on 10/11/2015 - 11:54
    -1

    Just take it back to a different store.

    • Scorpiogirl on 10/11/2015 - 12:55

      It's the same policy at every Target and if not most stores. Keep the seal on it to return or exchange(as far as i know).

  • Neptunesblood on 10/11/2015 - 14:35

    The question im asking is, why did she open it?

    • Rukiata on 10/11/2015 - 14:55

      I got no idea. She said she needed to check it then she called manger and said it was opened after she opened it.

      • KaTst3R on 11/11/2015 - 23:57

        And the thief calling the other people "Thief" first…damnnn….she has some mental issues…

  • AMLagonda on 10/11/2015 - 15:35
    +2

    Shy or not I would not have walked out of there until I got my money back, by you walking out you admitted at fault.

    • Rukiata on 10/11/2015 - 15:40

      Well im not? it was only 20 dollars anyway but still the woman lied and messed around and yeah. I walked out because i had it nothing I could do would change the fact she lied and stuffed everything up for me so I cant return my item now

      • AMLagonda on 10/11/2015 - 15:42

        I just imaging if someone did that to my missus, they would very much regret it, dont neg me for the truth, that's not nice.

        • Rukiata on 10/11/2015 - 15:43

          if only you were there you could of helped me lol

        • AMLagonda on 10/11/2015 - 15:45
          +2

          @shadowrukia: I'm annoyed that they did this to you, but it's a lesson learned I guess.

        • Rukiata on 10/11/2015 - 15:47

          @AMLagonda: Im lucky it wasnt over $50+ im very shocked this lady did this to me I really want to know the reason its bugging me because it was so weird and stupid why she did that

        • Banana on 10/11/2015 - 17:24

          @shadowrukia: You should see how much fuss my SO made over a $3 game he bought..

        • jenkemjunkie on 11/11/2015 - 18:59
          +1

          @shadowrukia:

          What's more weird is the image of you awkwardly standing there whilst you watch this lady bust the seal open on your game. Did you just stand there like a mute?

          walking out didn't admit fault. It just showed you're an easy mark.

        • kungfupanda on 12/11/2015 - 16:47
          +2

          @shadowrukia: some shop attendants are 'clueless'
          I suspect her reason to open was to check if there is a disk or not - and then realise she shouldn't break the seal. But too late she did break the seal and maybe panic-afraid of getting warning from team lead/manager.
          Hence she used this tactic to 'blame' on you…

      • Terra Australis on 10/11/2015 - 23:03
        +5

        It's not just $20, it's $20 and $100 store credit for 10 minutes of arguing, and getting that bitch fired.

        • stonkered on 11/11/2015 - 19:58
          +2

          Oh yeah mate that's the way, is it getting hot in here or what?

      • Pacify on 14/11/2015 - 15:03
        +1

        Should have demanded to see the managers manager, seriously, just sit there causing a fuss till they cave. And they would have caved pretty fast. Most big chains don't want to argue with their customers, its not worth it for them

    • winterseed on 12/11/2015 - 20:49

      Walking away isn't admitting anything (though it does muddy the waters). Failing to get what you deserve once isn't a reason to give up. I don't know why the Target lady gave a false account of events to begin with but it sounds like she's too deep in it now to back down herself. Lame situation, good luck.

  • SeaSalty on 10/11/2015 - 16:06

    Some target stores are worse than others. Really depends on the staff. I once wanted to check the stock left on a ps3 game so I called many target stores. All of them were alright except one, Roselands Sydney. Made me wait for 10 mins on the phone to check the stock then suddenly hung up the phone - it seems that they didn't want to bother.

    • Harold Halfprice on 12/11/2015 - 17:30

      This is true.
      Newer stores are trying to change the company image. I can attest for the new Eastland Target (in Ringwood) placing a very large emphasis on customer service.

  • cvas on 10/11/2015 - 17:40
    +7

    Thats ludicrous. Do you think she would do it again? I would purchase another game and get a friend to try to return it and check if the same outcome. All the while secretly recording just in case the outcome is similar

    • WhyAmICommenting on 10/11/2015 - 21:47

      I like your thinking!

    • wildstone on 11/11/2015 - 13:02
      +5

      I don't think she would do it again… Here's my theory… she probably opened it because she wasn't thinking and thought she should 'check the item' for all returns. She then realised she made a mistake and that games should be sealed for returns. In order to get herself out of trouble, she insisted that seal was already broken and therefore could not be returned. Otherwise, she would get in trouble for admitting she opened up a sealed item and target would end up having to refund the customer and retain a broken sealed item that is hard to resell it again. Just my theory…

      • BartholemewH on 11/11/2015 - 21:21

        I agree with the theory but what is wrong with admitting fault on her part, particularly on a $20 item. I highly doubt she would be reprimanded for a minor indescretion?

        • winterseed on 12/11/2015 - 20:53
          +1

          People don't like to admit fault or admit that they lied. Sounds like she goofed because she's human.

    • fruit on 10/11/2015 - 20:06
      +5

      A link to what?

        • Ughhh on 10/11/2015 - 21:57
          +23

          Please provide a link or your question was a troll question.

        • Nillionaire on 10/11/2015 - 23:22
          +5

          @whooah1979: This isn't a courtroom, we aren't the judges. OP posted his situation here and we're here to share our thoughts, advice and opinion on it so he can take further action to prove himself or whatever he decides to do. What kind of evidence are you expecting of the OP here? As mentioned security cameras likely caught the incident and should be able to prove either way. Even if it is a "he said she said" situation, it should be disregarded because of no evidence? .-.

        • Frank Murphy on 10/11/2015 - 23:29
          +1

          Really? Welcome to the internet…

        • whooah1979 on 11/11/2015 - 06:32

          @Arkye:

          this is a good old fashion lynching of the lady that works games section at target waverley gardens vic. please drop by so we can hear your side of the event.

        • dlovep on 11/11/2015 - 09:08

          @whooah1979: Did you provide the link to her yet ?

        • anonymous01 on 11/11/2015 - 10:12
          +1

          @whooah1979: Well she isn't a ozBargain member. We only stick out for family members. May be we should start sending OZB style Mormons for that lady to make her sign up.. she sounds like she could do with a bargain or two.

  • Ventak on 10/11/2015 - 18:11
    +2

    Buy from JB Hi Fi next time. They give you the game sealed and even if its unsealed (to play it and see if you like it or not obviously), they'll be happy to refund it (provided of course you return it in a reasonable time, and not years later).

  • xlimit on 10/11/2015 - 20:31
    +14

    Well this is a prime example of the importance of sticking up for yourself. Unfortunately, it's something you will have to learn. Otherwise you will lose out every time. It might be $20 now, but later it might be a few thousand off your home purchase or some large deal. Some people need to be told to f*** off.

    So now go, do something about it, start small - make a complaint to head office. Don't let this situation pass and say it's only $20. This lady might be doing it to other people. If you leave it, then I think you quite deserve the result and embarrassment you received.

    • Scorpiogirl on 10/11/2015 - 22:40
      +6

      I applaud you xlimit. We teach children the difference between right and wrong, so why should this change because we are adults. If you are not guilty of something then stand up for yourself. All i have to say is… i don't think so.

      Reminds me of the first time i used a self serve at a Big W. The machine ate my $50 note on a purchase of a few dollars. I had just been to the bank. I was told i would have to wait till closing when the money was checked. Pointing out the obvious, like your employee saw me, i was right next to her and you have security cameras. I said, well i hope your ok with me standing here because you just stole my money and i'm not leaving till i get it back. Yes it was returned. I was polite and not rude in any way.

      • Max Power on 10/11/2015 - 23:08
        +12

        I was polite and not rude in any way.

        This is very important. Too many people go straight to rude, loud and offensive.

    • anonymous01 on 11/11/2015 - 10:21
      +1

      I agree with you guys. OP, like you I have also been shy and embarrassed by small things type of person and usually walk away, but recently I stood up when I was denied a Sundae by using a voucher (Sounds funny when I put it like that) at McDonald's and posted a thread here about it… I stood up for myself not because of Sundae, but because I knew I was 100% right and Manager was wrong. I was lucky in my case to prove the manager wrong then and there by pointing out the facts on McDonald's website. In your case you have to ask the Manager or Head Office to access the security tape. It won't be overwritten in a day or two I would imagine, but probably still best to act as soon as possible. It might also be the case that Manager refused to check the tape because he might be close friend or even related to the lady. Try talking to a different person in charge, but head office would be still the best bet.

  • [Deactivated] on 10/11/2015 - 20:37
    +1

    Once I went to buy the latest whatever title from a Big W (GOW 3, maybe)and the lady put a earlier title (GOW 2, probably) in the case instead of the new one. I only noticed when I got home. Lucky for me, when I returned it she didn't put up a fuss because it would be my word against hers (although I suppose they could check stock numbers). Whenever I buy a game I always ask to see the disc before they seal it. Most don't mind. If they give you a strange look like "I'm not stupid, I can put the right disc in…" I explain how once I was given the wrong disc and I had to take it back. Most understand and oblige.

    As for why she did it… Some people are just jerks. Maybe she was on her final warning at the job and knew one more screw-up would get her fired?

    • Spazzwan on 11/11/2015 - 03:23
      +12

      Never attribute to malice that which is adequately explained by stupidity.

      • [Deactivated] on 11/11/2015 - 19:43

        I generally wouldn't. But I wouldn't say never. I've heard some horror stories from customer service folk who would, out of boredom and perhaps malice, screw around with customers for no reason. It isn't common, but hardly unheard of, either.

        • spaij on 12/11/2015 - 18:16

          Like trying customers at Bunnings where to find their goods - but tell them a random aisle number because you don't know…

          (I wonder where I heard that one.. =p )

      • spaij on 12/11/2015 - 18:21

        I agree & up voted your comment, but you can't attribute lying about who opened the box to "stupidity"….

        • Spazzwan on 12/11/2015 - 18:45

          I was leaning towards the last sentences when I made that comment; I should have quoted.
          For example, 'maybe she also has the cure to cancer but can't tell anyone because she is being watched by the illuminati and is taking out the frustration on poor innocent customers'.

    • anonymous01 on 11/11/2015 - 10:28
      +1

      "Maybe she was on her final warning at the job and knew one more screw-up would get her fired?"

      So to hide something that MIGHT get her fired, she goes and does something that will DEFINITELY get her fired….. sounds reasonable.

      • [Deactivated] on 11/11/2015 - 19:40

        If it is he said, she said, it wouldn't definitely get her fired to lie. By the OP's account, the manager took her side. She had a better chance with lying than honesty.

        Keeping in mind this is just a guess. Maybe she just likes to f with customers? Who knows?

  • imahapyboy on 10/11/2015 - 22:39

    you should ask him to check the security camera, now she is the winner and you are the looser………. so sad

  • centrelink on 10/11/2015 - 23:12

    Now just play porn music on target speakers.. think they were doing it in the US.

  • Parentheses on 11/11/2015 - 00:04
    +9

    If you don't want to deal with this argument as is, you can take the game back, say 'it didn't work', and get a refund or exchange that way. You had to break the seal to find out it didn't work, right?

    If they ask how it didn't work, 'it came up with a faulty disc error, about 30 minutes through the campaign'. Ain't nobody going to bother testing the game for 30 mins, they'll just cave.

    • anonymous01 on 11/11/2015 - 10:29
      +6

      and if they give you a replacement new game, you can take it to another target and refund while still sealed. Work the loopholes…

      • spaij on 12/11/2015 - 18:20
        +2

        I don't advocate lying, but it's such a good idea :p

        • [Deactivated] on 13/11/2015 - 11:21
          -1

          Gotta play fire with fire…

  • Hirolol on 11/11/2015 - 07:09
    -1

    So you just gave up because "its just a $20 game anyway"
    If its not such a big deal then why make a thread about it.
    Sounds like OP tried to return a game but they wouldnt accept it because he had already opened it, so he comes here to blame it on them.
    The real reason he didnt ask for surveillance evidence?? Coz there is none!! Dun dun dun, the plot thickens!!

    • Rukiata on 11/11/2015 - 07:27
      +1

      False. I wouldnt bother coming on here and warn people if it was my fault and If it was my fault I wouldn't of been so mad at what this old woman did to me.

      • Hirolol on 11/11/2015 - 09:06
        -4

        Surely if you were as mad as you say you were then you would have kicked up more of a fuss instead of just giving up.

        • anonymous01 on 11/11/2015 - 10:31
          +7

          That's not true. Sometimes you get more mad when you go home after treated like this and think over and over about it… just like now you think if those people who bullied you in high school, you will kick their ass now, but back then you did nothing.

        • Rukiata on 11/11/2015 - 11:13
          +1

          Like anonymous01 said, some people think diff and probably its cause of my disables, not trying to blame them or anything..I dont know lol

    • darkmattersunB6c0MV on 11/11/2015 - 17:20
      +2

      I concur. There are inconsistencies. First saying that " I was blocking the footage" etc. Also, was the packing opened and the resealed to look like it was unopened?
      Why would the person at the counter open the game and blame it on OP? She has nothing to lose by accepting a refund.

      • jenkemjunkie on 12/11/2015 - 11:47
        +1

        Because people that work in retail do not think with such logic. They have this insatiable desire to ensure cash flows only into the company, and they take it personal that someone has the nerve to want a refund…I worked with them. I remember telling customers to just come back in 10 mins and see me or just coming in when I will be on. Made my life so much easier. Was never once questioned by management. These places are run so incompetently anyway returns would sit in storage for months and were never really audited.

  • Viderzo on 11/11/2015 - 07:43
    +13

    Target has been hiring some pretty interesting characters these last few years, from rude sales people to downright dishonest people. I once bought a couple of things from target plus 1 iTunes voucher from Target Chadstone a year ago. What I didn't realize was the sales person actually swapped my iTunes card and when I was going to scratch the code (i was already home) it was already been scratched. That was weird I though, then it said it has already been redeemed. I realized it was a different one because i remembered I took the 30 bucks one and that one was the 50 one.

    Tried to return the following day but Target refused (the same sales person wont start until midday) citing non refundable policy for gift cards. Kick me out for making a scene (i raised my voice but was never yelling). Told me to refund via apple.

    Long story short: because I have the receipt and the actual card Apple managed to block the other iTunes account (they can see who redeemed it, they refuse to say who but they were more than happy to block the account) and gave me 2 lightning chargers. Target didnt do squat.

    So yeah suffice to say they lost a customer that day.

    Almost forgot: iTunes card can only be activated in store after purchase so the person must have waited for me to pay and activated it then use the voucher for herself

    • sparkles on 11/11/2015 - 23:22

      Have to say I had a different experience at Harvey Norman with iTunes cards. I received the validation print out with the wrong card attached which wasn't validated. The manager just gave me a new one even though no one knew how it happened or how to fix it.

      • Viderzo on 12/11/2015 - 15:05

        BigW, KMart and other customer services are better than Target's. Must be the recruitment process

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