JB-HI-FI - Guy with down syndrome gets denied entry to Mount Ommaney store.

barginsarelife on 22/09/2015 - 11:00
Last edited 03/10/2015 - 20:26

Absolutely disgusting JB.

Victoria Milne (Guy's sister) - (Facebook)
https://www.facebook.com/victoriaa.milne

I have never been so disgusted and mad in my life. Today at JB HiFi Mt Ommaney, when my dad and my brother (who has Down's syndrome) entered the store the security guard immediately stepped in front of my brother and said that he wasn't allowed in the store.

My dad, confused, asked "Why not?" and the security guard said that he had my brother's photo and he wasn't allowed in. My dad asked to see the manager and while he is being called, the security guard goes through his phone to find a photo of the young man that they think is my brother. When my dad and the manager are shown a photo of a white male who also had Down's syndrome, my dad says it's clearly not James, who has olive skin, and the manager replied "well they look the same".

Despite the evidence that my brother had been mistaken for another young man, the manager still refused to let him in. By this stage James, the sweetest boy who is still in love with The Wiggles and Ben 10, was visibly upset at what was happening and my dad took him home.

Mum called up the manager of the store, demanding that he apologize to her son, to which he replied that "he would never, ever, ever get an apology" from him and that he had "the right to stop anyone he pleased from entering the store".

Please, if you are also disgusted by the discrimination shown to James, share this and take a stand against bullying and ignorance.

JB-Deny-Fis apology

JB Hi-Fi apologises for any distress caused to James and his family.
We take feedback from our customers very seriously. We are investigating this matter.
JB Hi-Fi is seeking to make contact with the family involved.
Richard Murray, CEO JB Hi-Fi

This is trending on Facebook and is shared by the media (7news, Brisbanetimes, News.com.au.)

Electrical & Electronics

Related Stores

JB Hi-Fi
JB Hi-Fi

Comments

  • geek001 on 22/09/2015 - 11:07
    +84

    I guess I won't risk going in there anymore, just in case the security guard has a photo of an Asian guy on his phone. And according to my wife, I am pretty average looking.

      • djones145 on 22/09/2015 - 12:39
        +10

        so racist! but true (I'm Asian)

        well to use all white people look the same! :P

        • centrelink on 23/09/2015 - 12:29
          +2

          It's true when you are the minority in another country. I remember this Korean guys saying that all white people look the same. Sadly for him, he didn't realise that people would take that offensively since in Korea its OK to comment on looks and thus his days on being bullied began.

        • Scrooge McDuck on 24/09/2015 - 11:35

          so racist! but true (I'm Asian)

          Implying that you would know or that your comment is acceptable because you're "Asian"? That in itself is racist. Huh, maybe a little racism is OK…

        • Schezwon on 25/09/2015 - 16:40
          -1

          You all should go to spec savers

        • djones145 on 25/09/2015 - 17:47

          @spn:
          to be honest, I'm from hong kong and any other Asian groups (like Korean, Japanese etc) look the same to me (with their groups)

  • Jay43 on 22/09/2015 - 11:08
    +1

    I was going to buy a car stereo from them as they are having a sale. Not anymore.

    • barginsarelife on 22/09/2015 - 11:10
      +5

      You'll be denied a sale for suspection of motor vehicle theifs!

    • glam77 on 23/09/2015 - 10:20
      +8

      thank god there a people like you saving the world!
      so…. have you found Kony yet?

    • Speckled Jim on 23/09/2015 - 12:06
      +2

      Apparently my money wasn't good enough for JB. They wanted photo IDs after completing their checkout with my credit card. All they had to do was call me if they wanted to confirm it was authorised. But no. Tried to make me jump thru hoops? No thanks.

      Bought from Appliances Online with no hassles. $800 sale lost for JB, and I won't be shopping there again.

    • FlyingKanga on 23/09/2015 - 22:34
      +4

      I seriously don't get why all JB's are getting shit for one stupid store manager. The company's apologized, reformed their policies and dealt with the manager so what's the hate for?

      • Tal_Shiar on 24/09/2015 - 02:48
        +2

        it will pass, it's like people that don't shop at a chain of supermarkets for some reason because of a one off incident. They'll be back eventually, unless you know, they don't want to eat anymore…

      • [Deactivated] on 24/09/2015 - 12:37
        +2

        Where does it say they've reformed their policies or dealt with the manager? o.O

      • Scrooge McDuck on 24/09/2015 - 13:44
        +1

        so what's the hate for?

        Social media platforms are the Roman circuses of the contemporary era.

        After thousands of years the lust for blood is still innate in the mob.

      • Speckled Jim on 24/09/2015 - 18:44

        We've all had good and bad retail experiences. We tend to remember the bad ones.
        Once enough of those are clocked up, it's time to move on.

        Retailers would do well to remember this, as word-of-mouth is now a supercharged version of its old self.

        Not like JB (or anyone) has a monopoly, is it?

  • rompastompa on 22/09/2015 - 11:09
    +2

    I read that and wondered the validity of it.

    • nephilim on 22/09/2015 - 11:11
      +2

      They use 3rd party security companies, really doesn't surprise me. Get some bonehead in to stand at the door, sure will get a few rotten apples.

      • rompastompa on 22/09/2015 - 11:15
        +1

        I wouldn't be surprised if it was just the security company employee, but the manager was also involved. I highly doubt the manager would be sticking up for the guard.

    • rompastompa on 22/09/2015 - 11:12
      +2

      JB Hi-Fi apologises for any distress caused to James and his family.
      We take feedback from our customers very seriously. We are investigating this matter.
      JB Hi-Fi is seeking to make contact with the family involved.

      Richard Murray, CEO JB Hi-Fi

      Source

      • altomic on 03/10/2015 - 18:47

        he was in my brothers class at school.

    • rompastompa on 22/09/2015 - 11:17
      +11

      I think this proves that if you have a beef with a company (or just want to troll), facebook trending is the way to go to get attention.

  • nocure on 22/09/2015 - 11:12
    +1

    Who else is the security guard taking pics of…

    • ProspectiveDarkness on 22/09/2015 - 12:48
      +10

      Huh? The picture most likely would've been from their security cameras, put onto the guard's phone so he (theoretically) knows who to bar from the store. This is such a weird point to be picking out.

      • nocure on 22/09/2015 - 13:12
        -2

        Or was it…

      • Diji1 on 25/09/2015 - 20:53

        No it most likely would've been from the police because whoever was in the photo was banned from the store after committing an offence, typically this will be larceny in the case of JB I'd imagine.

  • what on 22/09/2015 - 11:23
    +1

    Do you think it may be worth putting in a formal complaint on their FB page. Also send their head office the details of what happened.

    An apology is surely the path JB should be taking.

  • Paul Atreides on 22/09/2015 - 11:34
    +1

    "Absolutely disgusting JB."

    you summed it up quite well.

  • DarkOz on 22/09/2015 - 11:45
    +85

    The title is very misleading. The kid wasn't denied entry because he has down syndrome as suggested. He was denied entry because he resembles someone who was banned from the store.

      • DarkOz on 22/09/2015 - 11:50
        +28

        Oh ok. Why not title it HUMANS DENIED ENTRY TO JB? The Kid is a human isn't he? He got denied entry didn't he?

        I fully understood the title and it is misleading. JB didn't apologise for discrimination against people with down syndrome. It's a case of mistaken identity.

        • Settero on 22/09/2015 - 12:59
          +2

          @holden93:
          the title totaly dosnt give the "idea or impression" that the fact he had down syndrome played a role in his denial of entry.

        • Axelstrife on 22/09/2015 - 13:10
          -5

          @Cheap Charlie: Of course his disability is being used that way they always do but it's not misleading at all as it was a kid and he does in fact have down syndrome.

        • Scrooge McDuck on 24/09/2015 - 13:59
          +6

          @Cheap Charlie:

          His medical/genetic condition is being used to invoke an emotional response — sympathy for disadvantaged people. It is a form of positive discrimination.

          I'm sure there are daily instances of people being mistakenly identified and unfairly refused entry to premises but "PERSON REFUSED ENTRY TO [STORE]" just wouldn't sell.

      • enidan on 22/09/2015 - 16:40
        +7

        "He is in fact a kind correct?"

        What does that mean?
        Was he denied entry BECAUSE he had Down Syndrome or was he denied entry because the security guard believed he was the original person banned and couldn't be bothered doing his job properly?

    • plmko on 22/09/2015 - 13:15
      +7

      Oh but you wouldn't be able to vent your rage and read the story if it was simply a security mistake.

      Meh

    • bobbified on 22/09/2015 - 13:36
      +10

      Hopefully I don't offend anyone by saying this, but I've noticed that there are similarities in the facial features of people with Downs Syndrome. I've never actually researched why but it's just what I've personally noticed and that's also how I know whether someone has the condition or not.

      Having said that, I would be able to tell apart two people.

      Not defending or trying to justify the guard's actions, but is there any chance that the security guard might have mistakened those similarities?

      • nephilim on 22/09/2015 - 16:28

        Huge difference between stating your view and telling someones sister that their brother "all look the same" while blocking them entry to a store. Discrimination laws are here to protect people.

        Already seeing a huge defense force for JB Hifi on facebook, makes no sense.

        • Settero on 22/09/2015 - 16:49
          +1

          it shouldn't be a issue vs jb hifi , its a issue vs the security/manager of this store.
          its not their company's stance on the issue.

        • onetwothreefour on 22/09/2015 - 21:05
          +14

          @nephilim

          "all look the same"

          Is not the same as

          "well they look the same".

          The security guy said two people look the same, you have changed it to all people with Down syndrome look the same.

          This is how these complaints get blown out of proportion.

        • bobbified on 23/09/2015 - 09:45
          +2

          onetwothree is right… the guard and manager did not say that "they all look the same". If he said that then that is a generalisation - and that's usually what offends people.

          Whether two people look alike or not is a matter of each person's opinion and experiences. Sometimes two people will agree that certain people look alike and sometimes they won't agree. There is really no right or wrong answer.

          In this case, I'd say that it comes down to how the manager and guard's tone was when they were speaking to the family. If both of them came across as genuinely believing that the picture looked like the girl's brother and portrayed their belief in that same genuine matter, then they have the right to refuse entry. The family still has the right to get angry, but it is not "discrimination" because the kid happens to have Downs Syndrome.

          If the guard and manager sounded like they were mocking the kid because of his condition and how everyone with that condition has facial characteristic similarities, then everyone's current reaction is well-justified.

          The simple way to look at this would be.. would this have blown up this big if the kid did not have Down's Syndrome? I personally doubt it.

          (I'm trying to take a step back to look at the situation logically and playing devil's advocate on this one…)

      • enidan on 22/09/2015 - 16:38
        +2

        It's possible, but the original person banned has white skin, while this kid doesn't. It's laziness coupled with stupidity.

        • Thrawn on 22/09/2015 - 17:34
          +5

          skin colour in a camera security footage isn't necessarily accurate. White balancing in indoor lighting isn't easy

        • enidan on 23/09/2015 - 09:06

          @Thrawn: Ah fair enough.

      • [Deactivated] on 23/09/2015 - 16:36
        +1

        "They all look the same…"

        It's OK to sat this.

        Well, it seems fine to say this in regards to Asians at least, see the post above…

        Double standards?

        • bobbified on 23/09/2015 - 17:11

          …it seems fine to say this in regards to Asians…

          hahaha.. it's actually not ok to say that to some asians. Some do get offended, but I think it all comes down to the tone of how it's said and who's saying it.

          I joke about it all the time amongst my mates and colleagues, but if some random stranger came up and said that to me, I don't think I'd take it the same way as I would've if my mate said it to me.

    • SlickMick on 23/09/2015 - 08:39
      -1

      That's not quite true. The security guard mistook him for the guy on the blacklist on what grounds? The only factor was downs syndrome. The security guy basically said all downs-syndrome kids look the same. The manager blatantly did the same.

      • geoffellis on 24/09/2015 - 01:25
        +4

        The only factor you know about is Down syndrome, because that's the only factor that the family/media is making a big deal about.

        For all you know they could be approximately the same height, weight, age. Their facial features could be similar. They could look very similar and yet not be the same person. The family member that knows their brother/son/whatever may be able to spot subtle differences, but it may not be unreasonable for 2 complete strangers to catch the same. The photo was probably a low quality store surveillance photo making it even more difficult to notice subtle differences.

        You cannot say that 2 strangers do not look alike and that the security/management were obviously being discriminatory unless perhaps you've seen the photo and made your own comparison. It might be completely reasonable that the guy looked like the man in the photo. But you don't have anyone's word that they do not other than the family which is clearly pushing an agenda.

      • bobbified on 24/09/2015 - 10:38

        The only factor was downs syndrome. The security guy basically said all downs-syndrome kids look the same

        Even if Downs Syndrome was the only factor, it is a fact that many people with Downs Syndrome share similar facial features. And for us humans, the face and it's features is what we look at first.

        To be honest, I see people with Downs Syndrome on the street all the time with the said facial features, but I never dare to stare or get a proper look in case they or their family get offended. This is different with the more "normal looking" people because I can actually look at them without fear of offending them. (I blame the BS politically correct world we have nowadays).

        If you google the topic, you'll find that there's lots of people asking questions as to why they seem to "look the same". The search results should give you an idea as to the number of people who either think that or really can't tell the difference.

        • SlickMick on 24/09/2015 - 14:35

          I don't know what you guys are trying to say… are you sticking with mistaken identity? … that people with downs syndrome look so much alike that even skin colour is no longer a distinguishing factor? wow

        • bobbified on 24/09/2015 - 15:13

          @SlickMick:

          are you sticking with mistaken identity?

          I am indeed keeping an open mind that it could just be a case mistaken identity. We've consistently only heard one side of the story.

          that people with downs syndrome look so much alike that even skin colour is no longer a distinguishing factor?

          "Skin tone" is mentioned in the stories, but there are more skin colours than just black or white. Had it been the case that the kid was white and kid in the picture was black, then I'd definitely say that the guard and manager are complete ar5eh0les. But there are lots of different variations in between back and white and we don't know exactly what colours they were dealing with.

          I'm taking a step back to try look at the other side of the story because I'm so sick to death of certain people pulling out the discrimination card at every opportunity to try gain some sort of benefit or advantage.

        • SlickMick on 24/09/2015 - 15:24
          -1

          @hv:
          So since we don't have all the facts we let it slide?
          There seems to be sufficient facts for outrage, and if they can present a reasonable explanation THEN we'll let it slide.
          The fact that the CEO apologised rather than defended suggests that it was indefensible.

          I'd rather it didn't happen again, rather than this attitude of it's not a big deal, who cares if it happens every day.
          Society has made a lot of progress away from discrimination (I hope), and I'd rather see it continue.

        • bobbified on 24/09/2015 - 15:49

          @SlickMick:

          Nowhere did I say that we should let this slide. We just don't have all the facts at this time and we may never get all the facts - so I'm keeping an open mind.

          The CEO of a big company apologising to the public instead of trying to defend itself does not mean that it's guilty.
          He works in the interests of the shareholders and if that means simply apologising to minimise further brand damage, then that is what he'll do. They've already been judged guilty by the large negative reaction on social media and it might be felt that it's futile to try to clarify the circumstances further and risk dragging the incident out over a longer period.

          It's really no different to a guy apologising to his wife during an argument. It's doesn't mean that he's done anything wrong - it just means that he's acknowledged that no matter what he says, he's not going to win this fight.

          On the other hand, if the family were discriminated against, they could hold JB to account under the Disability Discrimination Act. But they haven't, so does that mean that this never happened? Of course it doesn't mean that.

    • [Deactivated] on 23/09/2015 - 09:26
      +1

      No. He was denied entry because he is a male with down syndrome, like someone who was banned from the store.

    • rolypoly on 23/09/2015 - 09:58
      +13

      I agree DarkOz. I'm asian and if I'm not allowed in a store because they have a photo of someone that looks like me then I expect the photo to be of another asian. If he genuinely thinks they are the same people then it is not someone being prejudiced, it is just some guy who is bad with faces (and also bad at his job since it involves recognising faces).

      I don't know about others but the title misled me. I was expecting something about someone being denied entry to a store because they deny entry to everyone with down syndrome regardless. This title is even more misleading.

      It sounds like the sister is playing the down syndrome equivalent of a race card. Don't turn Australia in to the politically correct mess that America is. It was a security guard that was bad at faces and then too proud to admit his mistake, end of story.

      • SlickMick on 24/09/2015 - 14:45
        -4

        which is discrimination which is against the law so why should we turn a blind eye to it.
        America has also had their share of discrimination woes - is that just a politically correct mess too??

        Sure hope you don't find that you look amazingly like a criminal some day and get violently arrested in your home with 1/2 dozen rifles aimed at you… but that's good of you to understand that police can be bad at faces too

        • rolypoly on 24/09/2015 - 16:37
          +2

          Negged you. Can't be bothered to explain why.

  • [Deactivated] on 22/09/2015 - 17:02

    Meh, it's JB, what do you expect? Half the staff there are idiots and don't know what they're doing so it's no surprise.

    • ninetyNineCents on 25/09/2015 - 21:23

      Thats kinda true of most stores, where most of them cant get a better job., because of lack of skills etc.

  • tonyjzx on 22/09/2015 - 22:43

    This struck me as most indicative of the JB Hifi experience:

    “Mum called up the manager of the store, demanding that he apologise to her son, to which he replied that ‘he would never, ever, ever get an apology’ from him and that he had ‘the right to stop anyone he pleased from entering the store’,” she wrote.

    Obviously the CEO is a smart guy with his finger on the pulse of public opinion. It was forgone that they would apoligise for their error.

    However I dont give it much credence because they were forced to by public opinion.

    However the store manager.. this is whats wrong with them… they run a shoddy operation. I dont blame the hipster idiot employees because they learn their trade from the people in charge and they really got no idea.

  • peter000 on 23/09/2015 - 07:18
    +1

    This has been all over the print media, radio and TV for the past 24 hours. Clearly the store manager was a jerk on this occasion and no doubt he is now regretful and chastened. Isn't it time to just move on? Or would we really prefer for someone to lose his livelihood because of this monumental brain-snap?

    Isn't is cold up there on the high ground, as they say?

    • SlickMick on 23/09/2015 - 08:41
      +5

      where did you get the regretful from?… or chastened? We have law courts for chastening, and repentance comes when you meet some guys in jail with downs syndrome kids.

    • [Deactivated] on 23/09/2015 - 09:29
      -2

      Because it's discrimination add it's illegal.

    • StewBalls on 23/09/2015 - 12:31
      +4

      Or would we really prefer for someone to lose his livelihood because of this monumental brain-snap?

      Yep, absolutely…it's called a good natural consequence.

      Too many people in society nowadays think it's OK to behave like a jerk because they don't have to face any real consequences for their actions…it's about time people started taking a bit of adult responsibility for their own behaviour & how it impacts upon others. There was a time when you could quite rightly get away with knocking these kind of people square on their backside, and that would be the lesson learned…it's a very different world now, and not always for the better.

      If that guy was one of my subordinates, I'd have terminated him on the spot, period!

      • tonyjzx on 23/09/2015 - 15:03

        I agree with this guy^^^… if you're in a seniority position your expected level of maturity and behaviour reflects that.

        I strongly dislike companies and people who will double down on this nonsense and only turn face once public opinion forces them to.

        An apology right at the start would have made this a non event and it costs nothing… hell you dont even have to mean it.

        It is effectively worthless but you have to do it to calm the situation.

        You can apologise now or later, its up to you.

        Once it gets to the end point where the CEO has to do it, its too late. You dun F'ed up.

        How people can do this in the age of social media puzzles me. But hey, its JB.

      • SlickMick on 24/09/2015 - 14:48
        +2

        +1 gosh a security guard who makes mistakes because he isn't good with faces, I think he's in the wrong job.
        A retail manager who deals with such situations the way he did. That's 2 jobs that have to go.

    • antzz on 24/09/2015 - 23:01

      If everyone can just say sorry and forgiven why would we need police. Chase this guy down, make sure he doesn't get any job in retail anymore. Also push with criminal charges against discrimination act. With such media coverage they would surely win some thousands dollars from this block head. What a truly idiots and disgusting part of society. Letting this go is like letting cancer growing in society

  • x2r9ypbj on 23/09/2015 - 08:06
    -4

    GIVE JB HI FI THE FLICK

    • Baysew on 07/10/2015 - 09:03
      +1

      Give CAPLOCK the flick

  • iridiumstem on 23/09/2015 - 08:14
    +2

    What I bet is going to happen:

    The CEO apologises, he fires the manager on the basis of "not following what JB is about" when reality, it's really more of, we are going to sacrifice you for the sake of our publicity. It will die out sooner or later and everyone will forget about this incident after around 6 months.

    • diddy50 on 23/09/2015 - 11:06
      +3

      You mean we have moved on today already.

  • srhardy on 23/09/2015 - 09:51
    +4

    Its a tough one, not all downsyndrome people are good and nice, some learn to steal, lie and destroy because they have discovered they can get away with it. True, its the smallest of minorities of an already small group but their i've said it. Was the security officer and store manager within their rights, well kind of, they all have the rights to refuse entry to anyone for most any reason. Again, do they have to apologies for exercising their right, probably not under most circumstances.

    But here comes the flower to the thorn. Your son wasnt the one they needed to be warry of. Your just an average family out and about, you have money, maybe you would have spent some instore but theirs a good chance you wont be back now, even after an apology! Its hard with disabled family members, my sister and her friends are all DS for the most part. Its been hardest on my parents, not easy on us sibblings and harder on my sister whos life is controlled by everyone else.

    So im going to give JBHIFI an easy out, save face, get back some decent PR and make you happy by recommending they give you guys say a $X000 in store gift voucher that has to be used in the next X number of days on the proviso they can use it for PR and training (what to do, what not to do and how to save the day from a steaming pile of shit)

    WIN WIN… Educations, interaction and understanding is worth more than recriminations, exaggerations and embarrassment can ever provide. Then forgive and move on, lots more shops all wanting your money inc JB's on most shopping centres and corners these days. If you dont like one just go shop at another!

    • StewBalls on 23/09/2015 - 12:44
      +3

      Its a tough one, not all people are good and nice…

      Fixed.

      Just FYI, we're talking about PEOPLE with Down Syndrome; the terminology you have used is actually offensive to people with a disability.

      • tonyjzx on 23/09/2015 - 14:58

        hashtag#notalldowns

      • [Deactivated] on 24/09/2015 - 12:48

        also

        disabled family members

        should read family members with a disability.

        my sister and her friends are all DS

        all have a disability.

        Language shapes the way we view the world. The words we use influence community attitudes (both positively and negatively) and impact on the lives of others.We should use a ‘person first language’ and acknowledge the person before their disability. A person’s disability should not be unnecessarily focussed on.

        Agree with everything else you've said.

    • SlickMick on 24/09/2015 - 15:04

      "they all have the rights to refuse entry to anyone for most any reason" - I'm pretty sure discrimination is one of the reasons in the exclusion list.

  • farknos on 23/09/2015 - 10:11

    its bad enough that it happened.
    now its up to the ceo to come up with a resolve.
    an apology is a good start (but not enough) followed by a public beheading of the manager and suck guard or at least the loss of there jobs.
    finally spend some of jb's money on trying to make good for the situation.

  • sajidmib on 23/09/2015 - 10:16
    +1

    the store security guards - they (profanity) act like they own the store

  • glam77 on 23/09/2015 - 10:19
    +26

    what a complete non-story
    the guy was mistaken for someone who was banned from the store.
    ok, they have established it wasn't him …. now proceed.
    Why does there need to be a social media campaign and media circus over it?
    Too many PC driven do-gooders in the world.

      • JimB on 23/09/2015 - 11:16
        +8

        You really can't believe what was allegedly said over the phone was 100% word for word.

        Who's to say she didn't exaggerate what was said in the conversation.

        Customers can lie also.

        • Flying Ace on 23/09/2015 - 14:18
          +7

          This! I work in retail. The amount of times customers lie about what was said to them is staggering.

      • glam77 on 23/09/2015 - 11:22
        +1

        yes, i read it today, yesterday, on fb, on news.com.au, saw it on 15 different news reports last night…. it was a simple case of mistaken identify.
        It's not like he got locked up, detained, interrogated or anything like that. They clarified the matter on the spot, now move along - nothing to see here.

        Apologise, give the guy a free cd if need be and stop becoming social media martyrs.

    • anonymous01 on 23/09/2015 - 14:24
      +8

      They are called Keyboard Warriors. They fight with key strokes and think they are saints with swords, fixing one problem at a time, without knowing full facts and believing the media in anyway it portrays the situation. The guy above who said the title is misleading is absolutely correct. The kid was not denied entry to JB because of his down syndrome, he was denied entry because he resembled someone. If he didn't have down syndrome, the news websites wouldn't have even picked up this story as it wouldn't "Attract too many page views", or in another words idiots who fall for click n' bait titles.

      • GameChanger on 23/09/2015 - 14:59
        +3

        Agreed!

        I am sure if this happened with an Aboriginal, you would see a world of difference in the comments.

        • maximum on 23/09/2015 - 18:20
          +2

          Definitely true. My niece ,while not aboriginal , has dark skin. She is singled out for bag checks , followed around stores etc with no comeback because they are allowed to do this as a condition of her going into stores. I wonder how a Facebook campaign would work out for her almost daily issue with shops as opposed to a one off issue.
          This story was played as they all look the same but when I watched a news story the sister actually stated the security said that the guy in the photo and the brother looked the same. "They look the same".
          And "they all look the same" mean very different things .

  • andy19363 on 23/09/2015 - 10:23
    +2

    Judging from the howling and baying for blood across social media, I suspect world war 3 will be inadvertently started by an aggrieved twitter user.

    • cheng2008 on 23/09/2015 - 22:22
      +1

      I doubt it, they're too busy looking at their phones to start a war.

    • Shout It Out on 07/10/2015 - 20:19

      That depends. I think if Trump becomes president of the US, his tweets are bound to pee off a few foreign presidents and monarchs.

      But that's a discussion for another day….

  • KaTst3R on 23/09/2015 - 10:41

    I think James is gonna receive a nice bunch of freebies soon.

    • glam77 on 23/09/2015 - 11:27

      Maybe CC Records or Brashs will invite him to shop with them in future

      • c0balt on 23/09/2015 - 12:34
        +1

        Brashs?

        When ever I hear someone mention that shop I assume they have been living under a rock since 1994.

        • Baysew on 23/09/2015 - 13:08
          +5

          Perhaps you should check out the Brashs Facebook page .

          https://www.facebook.com/BrashsSuperstores

        • glam77 on 23/09/2015 - 14:28
          +1

          Do I need to explain the sarcasm?
          Where else is one going to buy music these days other than JB…. cos as you explained all other stores are long gone.

  • MynyMouqe on 23/09/2015 - 11:37
    +11

    It's obvious from some of the comments in here that a lot of you have never had to deal with some of the rubbish you get from a subset of the public when you have a disabled child, sibling, relative, etc. Please don't get me wrong with this - I don't want you to have to know it. I'm not one of those people who will rub it in your face and tell you how horrible you are etc - because I don't feel that way. Before I lived with this in my life, I was the same way - I didn't see these problems, and I don't wish them on others.

    I just want to say that these sorts of things do happen - between the people who don't think your child is disabled enough to deserve a disability permit, the people who will abuse you for feeding medically necessary diets, the do gooders who tell you helpfully that they'd have just terminated a child with problems to your (and the childs) face, and many many other things - they do happen, on a regular basis; you just don't hear about it.

    (I'm not related to this family in any way, and in my case we deal with a very different disability)

    • StewBalls on 23/09/2015 - 12:38
      +6

      Agreed.

      I work with adults (formerly kids) with a range of disability on a daily basis, and the flak that they cop from clueless ignoramuses like many OzBers is outright sickening.

  • Brainwhacker on 23/09/2015 - 11:45
    -3

    If it's a supervised child don't see why access cannot be granted. Just shows lack of sensitivity towards customers. JB has not done the right thing here.
    Above all I just hope that the child is not left emotionally scarred by this permanently

  • T1OOO on 23/09/2015 - 13:18

    Jb hi fi are scum at best and (profanity) at worst.

    Unless you have 5 tattoos minimum and don't shower you can't get a job there. Customer service is non existent as they spend time chatting showing off their new tats to the other staff. And pecking order and promotion is based on who has the most tats and whose the most rank.

    • GeneralZod on 23/09/2015 - 13:33
      +11

      Sad for not getting the job there, are we??

Login or Join to leave a comment
Login Join