Airbnb asking for more money 4 weeks after checking in

Flying Ace on 22/09/2015 - 10:37
Last edited 22/09/2015 - 10:42

Hi guys,
Received a weird email this morning.

I'm currently in Vietnam for 5 weeks, I checked into my Airbnb 4 weeks ago and I am leaving in one week's time. This morning I got an email from them (Airbnb) saying $106 is overdue and they haven't been able to charge my card (it is currently overlimit).

I checked my receipt on the Airbnb page from when I booked and sure enough it says:

Payment Received: Thu, July 23, 2015 $710 AUD
Overdue Payment $106 AUD
Balance $106 AUD

Doesn't Airbnb take the full amount at time of reservation? I haven't been able to find anything on the net or Airbnb's help pages about them taking more money after you've checked in.

What do I do? It's clear that they didn't take the full amount and are now asking me to pay the remainder, but why? I'm confused.

EDIT: I just found out that because mine is a long term reservation (over 28 nights) they take the payment in monthly instalments. Nice of them to make this clear when I booked…

Travel

Related Stores

Airbnb
Airbnb

Comments

  • pjetson on 22/09/2015 - 12:37

    What do I do? It's clear that they didn't take the full amount and are now asking me to pay the remainder, but why? I'm confused.

    I don't understand your confusion. If you agree that they didn't take the full amount, why don't you also agree that you owe them the remainder?

    • Flying Ace on 22/09/2015 - 12:54

      I have used Airbnb previously and they had taken the full amount. I hadn't properly checked what they actually took in the first payment, but I knew it was around what I was expecting it to be. My confusion is not expecting there to be a second payment owing when all the FAQs I read (and my past experience) was that they took the full amount at the time of reservation.

  • ilikeradiohead on 22/09/2015 - 17:04
    +1

    Were you not quoted ~$815 when you booked? Did it not seem odd that you were only charged $710?

  • hys on 24/09/2015 - 12:31

    Sorry, late to the convo…

    If you stay for more than a month, it is split into monthly payments.

    Ref: https://www.airbnb.com.au/help/article/245/how-do-i-pay-for-…

Login or Join to leave a comment
Login Join