This was posted 9 years 3 months 6 days ago, and might be an out-dated deal.

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IKEA - Free Returns For Life With IKEA + Free GoGet Cars Account - Free To Join (Eastern States)

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IKEA - Free Returns For Life With IKEA + Free GoGet Cars Account - Free To Join (Eastern States)
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King Tightarse on 17/09/2015 - 11:29 secure.ikea.com (2072 clicks)
Last edited 17/09/2015 - 13:51

Ikea are offering a few benefits for joining their Friends and Family program such a deal alerts and cheaper food but two really useful benefits were recently added - free insurance while transporting their goods and lifetime free returns. That is pretty great as a lot of their furniture has very weak surfaces and can look fairly ordinary after a couple of years.
CLARIFICATION:
The T and C suggest you can "test and try" the goods at home but also says the must be in salable condition so I think is more of a super-extened return policy than a guarantee but as noted, Ikea seem very relaxed in general about returns.
Just need to scan the card they send when buying to qualify.

Terms and Conditions Here:
http://www.ikea.com/ms/en_AU/media/pdf/terms_2016/IKEA_FAMIL…

ALSO:
You get free GoGet Car Sharing gostarter membership ($49) should you want that too.
http://www.ikea.com/ms/en_AU/customer_service/ikea_services/…
RATES:
https://www.goget.com.au/rates/

Home & Garden Car Rental Club Furniture Insurance Loyalty Program

Related Stores

IKEA
IKEA

closed Comments

  • Flying Ace on 17/09/2015 - 11:32

    Free returns for life is a pretty good perk. I've been a member for a couple of years and there haven't really been any good incentives.

  • jv on 17/09/2015 - 11:33
    +9

    This belongs in the forums, it is not a bargain, it is an announcement of a policy…

  • jv on 17/09/2015 - 11:34
    -5

    Also, it's not a 'Freebie', it requires a purchase…

    • King Tightarse on 17/09/2015 - 11:35
      +10

      Hi there jv, nope completely free to join :)

      • Mike0707 on 17/09/2015 - 11:36
        +10

        Schooled.

        • King Tightarse on 17/09/2015 - 11:39
          +6

          Lol OK then. Salient point, but if we are being technical about it, the deal is for a membership including lovely, shiny, plastic card and that is …. FREE!

        • jv on 17/09/2015 - 11:40
          -6

          @King Tightarse:

          the deal is for the membership

          That's not a bargain either, it's always been free to join…

          That would be like posting a deal to join Flybuys for free, or Everday Rewards for free….

          All that has changed, is one of their policies…
          Actually, more has changed, they've removed some of the other perks…

        • King Tightarse on 17/09/2015 - 11:41
          +3

          @jv:
          Well it now has extra benefits. Free lifetime returns would seem life a pretty good offer. Lets just call it an offer then. :)

        • jv on 17/09/2015 - 11:42
          -2

          @King Tightarse:

          Well it now has extra benefits.

          And also less benefits, they changed what you get as a member.

          They sent an email about it a few weeks back to all the members…

        • King Tightarse on 17/09/2015 - 11:43
          +5

          @jv:
          The only benefit that I see as useful is the free lifetime returns, the rest is standard fluff but YMMV as they say.
          Reported! Sheesh harsh room. C'mon now jv, I wouldn't do that to you.

        • Kevan2 on 17/09/2015 - 11:49

          NOT free to make returns, unless you make a purchase

          Now that would be a bargain if we could return without a purchase. Even wedding register purchases are hard to return.

          Gone are the days when 'please SIR, can I return this Mum said I should not have bought this' No SIR, I do not have a docket, lost it when mum smacked/belted me' Thank you Sir. Off to next shop to do the same. Lol

          'No I never done that's that I can remember, but I have these funny lumps on the back of my head that won't go away - guess that's how I was born'

        • mickeyjuiceman on 17/09/2015 - 16:26
          +3

          "NOT free to make returns, unless you make a purchase…"

          This is the stupidest thing I've ever read on OzBargain, which is a fair effort.

        • pmupsinep on 17/09/2015 - 16:56

          @Mic Cullen:

          This is the stupidest thing I've ever read on OzBargain, which is a fair effort.

          Will take your word for it, as you're definitely the most experienced person to be making that call.

        • kazozza on 18/09/2015 - 08:22
          +1

          @jv:
          *fewer

        • Oddmog on 14/10/2015 - 19:51

          @King Tightarse:

          Do you still get to return a product if it's falling apart after assembly?

          It seems as though the returns policy is more or less only for unused goods.

      • KaTst3R on 17/09/2015 - 18:41
        +3

        Technically speaking, it is free to join as a temporary member but it will expire in 1 year unless you make the minimum purchase of $150 on the account. You can rejoin again next year if you did not get a permanent membership but your membership number may be different. And as such, you previous purchase will no longer be covered under the lifetime exchange policy.

    • [Deactivated] on 18/09/2015 - 13:32

      Not sure why calling someone a troll is a personal attack when it's factual…

  • Tiggrrrrr on 17/09/2015 - 11:37

    Not available in WA/SA.

    • King Tightarse on 17/09/2015 - 11:38
      +1

      Yes, sorry I forgot there are two Ikea'. Will update.

      • Tiggrrrrr on 17/09/2015 - 11:38

        Yeah, sucks to be in WA. Items are more expensive, and less perks.

        Note there is a 12-month return policy rather than 90-day for members in WA/SA.

        • jv on 17/09/2015 - 13:57
          -1

          Yeah, sucks to be in WA.

          Except for next weekend…

        • kazozza on 18/09/2015 - 08:25
          +1

          *fewer

  • tightarse on 17/09/2015 - 11:39
    +1

    Very nice deal. Thank you King :)

  • CyberMurning on 17/09/2015 - 11:41
    +2

    surely there are conditions to return? like they wont accept normal tear and wear maybe

    • King Tightarse on 17/09/2015 - 11:43

      Not tested yet as it only came in on Sept 1st but they are usually very relaxed about returns.

    • Elision on 17/09/2015 - 21:50
      +2

      I think wear and tear would mean you have used it.. and it says they must be unused.

  • bargainjargon on 17/09/2015 - 11:46
    +2

    Apparently this is the 1 year return policy but extended to the lifetime of the membership for Ikea Family members.

    Here's some info on the return policy.
    http://www.ikea.com/ms/en_AU/customer_service/policies_and_t…

    Specifically, "You are allowed to return the goods within 365 days for a full refund of the price of the goods, as long as they are unused and can be re-sold."

    • Kevan2 on 17/09/2015 - 11:51
      +1

      The latter is hard to do in any event . The joy of flat packs.

    • CyberMurning on 17/09/2015 - 11:55

      its almost impossible, not to unpack and use for a year. they are not really want customer to return stuffs.

      • [Deactivated] on 17/09/2015 - 18:09

        I think the real purpose of the extended return policy is in case the product you bought is on sale now or have the price reduced, then you can repurchase it and return it straight away using your old docket and get your money back for the price difference.

        • Zonty on 18/09/2015 - 00:49

          They will scan card so not easy to trick as record will say u bought 2nd time items and returning as old one. Not sure they keep data with member card.

  • easternculture on 17/09/2015 - 12:06

    NO deal when you can only return it if unused.

    • King Tightarse on 17/09/2015 - 12:09

      "Can I return my goods?
      Yes, of course! You are allowed to return the goods for a refund at any time during the
      life of your membership with IKEA FAMILY. You can return the goods in the way
      described below.
      Can I test and try the products that I’ve bought in store?
      Yes, you may test and try your products at home! If you decide to return your products,
      we would prefer for you to send them back in their original packaging."

      • easternculture on 17/09/2015 - 12:17
        +5

        How do I return my goods?

        You can always bring the goods you want to return to any IKEA store within NSW, QLD,
        VIC or ACT even if you assembled them, as long as they are unused and can be re-sold.
        Please return them with proof of purchase, the payment card with which you paid for
        the goods and, if possible, the original packaging.

        • eug on 17/09/2015 - 13:32
          +4

          The furniture in the scratch-and-dent section near the checkouts are all already assembled. Maybe that's where they re-sell them?

  • King Tightarse on 17/09/2015 - 12:11

    Full T & C pdf here:
    http://www.ikea.com/ms/en_AU/media/pdf/terms_2016/IKEA_FAMIL…
    I see no requirement to return the items unused.
    Ikea are usually very relaxed about returns and they specifically mention in the T and C that you can "test and try" the goods at home.

    • easternculture on 17/09/2015 - 12:18

      You can always bring the goods you want to return to any IKEA store within NSW, QLD,VIC or ACT even if you assembled them, as long as they are unused and can be re-sold.

      • King Tightarse on 17/09/2015 - 12:21

        Well if you have tried them at home as per the T and C, they wouldnt be unused, would they?

        • easternculture on 17/09/2015 - 12:22
          +3

          Well they are protecting themselves, so if they are not happy with the condition of the goods, they can just reject the return and point you back to T&C.

        • dotJaz on 17/09/2015 - 15:43

          You almost certainly tried clothes in shops, would that be used?
          Bring a bed/wardrobe or whatever home, assemble it, put it somewhere, then find out "nope this won't fit", that's not using, it's TESTING.
          Sure it's not clear how long constitutes "testing", but surely you have to use your own judgement. For most items, "testing" for a month would be unreasonable.

        • King Tightarse on 17/09/2015 - 16:06

          @levizx:
          Take them home for a year or two like this and sure they would be considered used.
          Used as.

    • Elision on 17/09/2015 - 12:25

      It does actually, it says it extends the standard warranty, and then leads you to the standard warranty from that page.

      "If you're not totally satisfied with your IKEA purchase you can return any unused item within 365 days, together with proof of purchase, for a full refund*. There are no returns on goods ordered to your specification (such as custom-made benchtops), or products sold in the AS-IS area if you simply change your mind or make a wrong selection."

      • King Tightarse on 17/09/2015 - 12:37
        -4

        Right, but they contradict that by specifically stating you can "test and try" the items in the linked T and C. That in itself could be open to quite a lot of interpretation. IE how long constitutes "trying and testing"?
        I guess we should look at this as a super-extended return period with some light "testing" use and not a lifetime guarantee.

        • Elision on 17/09/2015 - 12:58
          +1

          I'd assume they mean that if it looks used.. as in scratched, dirty etc. The wording in the T and C could probably be clearer though I agree. The interpretation would be up to the staff i'd say though.

          " If you damage the product beyond what is necessary to test the nature, characteristics and functioning of the product, we reserve the right not to refund you the full price of the product because of its decreased value."

          But they would also have the right to not refund at all if it was significant damage.

        • scrypton on 17/09/2015 - 17:05
          +1

          @Lunawinter:

          Also, the term "can be resold" is not very specific. Do they mean resold at a current price? And what if the product is no longer sold (e.g. discontinued line)?

          This needs to be confirmed.

  • Elision on 17/09/2015 - 12:21
    +3

    Another good perk by the way, if you scan your ikea family card they will have a record of your reciepts which is -very- useful, especially if you purchase something with a 10-25 year warranty and lose your reciept.

    • Geewhizz on 17/09/2015 - 13:19
      +3

      No, they apparently don't. I returned something a few months ago, and couldn't find the receipt, thinking they would have a record but they didn't. I had to accept a store credit rather than a refund .

      • Elision on 17/09/2015 - 21:48

        They do have a record, it either means that you didn't scan the card when you bought the product you were trying to return, didn't swipe it properly, the system was down… or they couldn't be bothered looking for it? who knows. It's good as a backup but it's still definitely a good idea to keep your normal receipt. You can never 100% trust technology heh.

        • Geewhizz on 18/09/2015 - 06:09
          +1

          Couldn't be bothered looking I'd say, because they didn't, simply told me that was the case. It's a bit of a pain really, because I live several hundred km away, and rarely get there. It's just as well the gift card has a couple of years expiry, but even that is looming.

        • Elision on 19/09/2015 - 00:15
          +1

          @Geewhizz:

          Mm that's pretty shit of them :/

    • bob19 on 18/09/2015 - 04:33
      +1

      I bought a $70 item and then wanted to return it. It was unopened, in the original packaging. But I couldn't find the receipt.
      I went to Tempe store, where I bought the item. Unfortunately they couldn't find any records in their computer (perhaps, I forgot to scan my card).
      And guess what? They said that won't give me a refund without proof of purchase (even though it's their own product).
      I called the manager. He came out (I think, his name was Andrew). He was really arrogant and rude. He refused to give me refund or store credit.
      I told him that he can see in their computer that I bought about $3000 worth of goods from them within a year and expect to be looked after.
      And this guy just said: How do I know you bought it and didn't find it in the car park?
      It was perhaps the worst customer service experience I ever had. I really felt like throwing the item on their floor so it breaks into pieces and walking away.

      • eug on 18/09/2015 - 10:03

        They said that won't give me a refund without proof of purchase (even though it's their own product).

        Maybe there have been too many people walking in to the store, grabbing an item, and walking straight to the customer service desk and asking for a refund for something they haven't paid for.

        • bob19 on 19/09/2015 - 00:52

          But then, those people who steal wouldn't be spending $3000 buying products. So, when the manager saw that I spent so much money in their store, I think, it was quite offensive to imply that I stole (or found in the car park, as he said) a $70 product.

        • eug on 19/09/2015 - 11:15
          +2

          @bob19: You really should write a complaint to head office.

      • endotherm on 18/09/2015 - 23:46
        +2

        Same thing happened to me, just as rude. I had the pick-up slip and not the register receipt. They wouldn't refund it, an unopened package. No problems I thought, I'll produce my Family card, it records all the purchases. Guess what — it's not on there and "computer says NO". Was offered store credit of $10 less than what I paid for it. Stuff that! Dragged it back home again, dug out the receipt which has the details of my Family card on it!. I'm taking it back again and making such a fuss!

      • Elision on 19/09/2015 - 00:16
        +1

        Maybe they're just assholes, they should have given you a store credit unless your product was super old or discontinued

        • bob19 on 19/09/2015 - 00:58

          They are assholes indeed. At least their store manager or duty manager, whatever position he holds.
          Btw the item wasn't discontinued and was still available for sale.
          I was even prepared to accept less but this guy won't budge. Even when I told him that I have spent $3K worth of goods at their store (which he could see in their computer), he didn't care less.
          They probably have too much business and are not worried about losing customers.

  • miss-t on 17/09/2015 - 13:42
    +3

    Lifetime returns, but I can long longer get a free coffee during weekdays. For shame… :(

    • BlitzR on 28/09/2015 - 16:58

      lol

  • silverrat23 on 17/09/2015 - 16:40

    It's already been posted early last. month https://www.ozbargain.com.au/node/205658

  • X3 on 17/09/2015 - 16:54
    +2

    There's gonna be a lot of "Staged with Ikea" open homes this spring, Booyah!

    • 87percent on 21/09/2015 - 14:07
      +1

      we actually did this a while ago when we were selling our property..

  • powerhammer on 17/09/2015 - 18:48
    +1

    If you want the go get membership without joining IKEA family just use promo code FAMILY when signing up at https://www.goget.com.au/join.

    Be careful though as it looks like the membership auto renews in 12 months and you will be charged $49.

    • adamwf on 18/09/2015 - 06:58
      +1

      That's a question I was going to ask. It looks like you will get charged the $49 annual fee in 12 mths :(

  • Lancerx on 17/09/2015 - 18:53

    deleted

  • NGPriest on 17/09/2015 - 22:16
    +2

    Will they take care of this?
    https://youtu.be/pk9bck-vmbI?t=401

  • CVonC on 18/09/2015 - 03:21

    what's a goget car?

    • exonerate on 18/09/2015 - 18:54
      +1

      "goget" is their rental van service
      I think it costs a base membership fee of $49 to join the program (which is waived if you have the family rewards card), and then if you need to use/hire one of their vans then it's an hourly fee $14.90/hr (I think).
      So say you rock up shopping in your sedan, decide to buy a bed, bed won't fit in your sedan, I assume leave your car parked there, rent their van for $14.90 an hour, drive the bed home, drop the bed off, drive the van back to store, return the van, drive home in your sedan.

      • endotherm on 18/09/2015 - 23:50

        Good luck if you think you can buy a bed and hire the van, load it, drive home, unload it, drive back and return it in an hour :)

  • wfdTamar on 18/09/2015 - 08:23

    Great, so I can return the 60 blocks of chocolate I got. Bought heaps as it used to be made in Belgium or Germany and tasted great, but now made in Spain and tastes pretty ordinary. Didn't notice when I bought it.

    • ilikeradiohead on 18/09/2015 - 12:04

      Why did you buy so many? Were they on sale, or is IKEA too far from your house haha. I still have 10 or so blocks of lindt from one of the many $2/100g at Colesworths.

      • wfdTamar on 18/09/2015 - 19:09
        +2

        I live in Tassie and we don't have Ikea. Stocked up when I went to Melb. Pissed off when I found how average the Ikea was, but then discovered Aldi chocolate ain't bad (no Aldi in Tas either). - BTW, I recently went to the Cadbury factory in Hobart expecting huge bins of uber cheap broken bits - nothing. No better than you'd find in an average supermarket sale - pissed off at that. How's a person supposed to develop a honking great case of diabetes if ya can't get your hands on some cheap reasonable quality chocolate?

  • keyman on 16/12/2015 - 10:22
    +1

    Just updating this deal as there was a debate on what unused meant and whether returning assembled furniture is possible.

    I recently returned an assembled TV unit (Besta range) to the Richmond Ikea store because I miscalculate the size of my lounge room and there was absolutely no fuss or drama. I received a full refund back on to my card.

    I disassembled the unit and packed it back up in the flat pack cardboard boxes where I could. Some pieces were just shrink wrapped in plastic or came in a sealed plastic bag so I wasn't able to pack them back up in their original packaging. The person who processed my return said it was fine and that they just refurbish it and reseal it, original packaging is preferred but not absolutely necessary.

    So for the debate earlier in the thread, it is perfectly acceptable to return assembled furniture. The person processing my return didn't even bother checking if all the pieces were there/condition.

    • King Tightarse on 16/12/2015 - 10:58

      Good to know - thanks for the update :)

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