RITECH Virtual Reality 3D Glasses Version 2 - Order in July - GEARBEST

djones145 on 16/09/2015 - 10:13
Last edited 07/10/2015 - 20:48 by 1 other user

https://www.ozbargain.com.au/node/202439

are people still waiting for this?
it was suppose to be sent in August (based on tracking)

Mod 7/10/15: Due to an increasing number of issues with GearBest, we have today banned the store from all deal posts (both rep and non rep) on OzBargain.

A member contacted us last week to express their concerns about the store; in relation to this and other threads. It appears quite clear that the majority of members feel it would no longer be beneficial to have these posts on OzBargain. The ban will be an indefinite one, we may review it if we see a significant improvement and will be monitoring this and other threads for evidence of that.

Thanks all

Poll Options

  • 29
    Got my order
  • 136
    Still waiting
Electrical & Electronics

Related Stores

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Comments

    • djones145 on 23/09/2015 - 12:25

      you going to close?

      • edgar28 on 23/09/2015 - 12:30
        +1

        don't think so.

        It's rather stupid that they sent me a standard reply. saying that normally it would be 10-25 business day to arrive and ask me patiently wait, but it's more than 25 business day.

        and indicated to wait for 45 business day for some compensation (i.e. likely not full refund?)

        bought few things from banggood and tiny deals recently, all received within 2 weeks+

        • djones145 on 23/09/2015 - 14:35

          waiting for their respond to my claim!

        • djones145 on 27/09/2015 - 19:59

          did you get the claim processed by paypal?

  • GregFiona on 23/09/2015 - 13:36
    +1

    I eslalated the dispute to a claim including the link to this thread for the paypal staff to read. If I ever get the item I'm happy to refund the refund ;)

    • unco on 23/09/2015 - 14:32
      +1

      After making them wait 45 business days of course :)

    • djones145 on 23/09/2015 - 14:36
      +1

      good stuff mate, I might do the same (link this topic)

      need more people to post their experience!

    • djones145 on 27/09/2015 - 19:59

      did you get the claim processed by paypal?

    • djones145 on 23/09/2015 - 15:45

      bah need to join, what does it say?

      • unco on 23/09/2015 - 16:14

        Originally Posted by breech View Post
        Another 10 bucks off that zenfone here
        http://www.gearbest.com/cell-phones/pp_230531.html
        How long is the delivery to Syd for these?

        Reply by GearBest
        hi DEAR
        the shipping we are not sure, maybe one week, maybe sevelar days , maybe two week
        Best

        Didn't realise GearBest was an official sponsor of OCAU now. They seem to post their deals there and not bother responding to concerns here.

        • djones145 on 23/09/2015 - 17:11

          They sucked you in then blame delivery times

  • cheapo999 on 23/09/2015 - 15:59

    I ordered and paid from GearBest on 12 July 2015.On 6'th August, I got email from GearBest notifying that the order has been shipped out.

    After file a Paypal dispute, I received the following reply:
    Thank you for placing your order.We are extremely sorry that you have not received your order yet.As you have not paid tracking fees 2usd, we sent it out by unregistered parcel. No shipping information online.Package number:CNxxxxxxx by post ,send out on 2015-08-06.It usually takes about 15-45 business days (Monday through Friday) to reach you.All of our customer orders are shipped directly from China. Sometimes there is a delay with the post office and custom. If you have not received the package for 45 business days, please contact with us directly or the local post office.

    Latest update: still awaiting…

    • djones145 on 23/09/2015 - 16:02

      yeah we all got that message

    • iamapineapple on 23/09/2015 - 19:45
      +1

      https://www.ozbargain.com.au/node/208972
      The worst part about my case is that I paid the $2USD for tracking and they still sent it via unregistered post….Still waiting. Next Monday is 46 days.

    • iamapineapple on 23/09/2015 - 19:46

      https://www.ozbargain.com.au/node/208972

      The worst part about my case is that I myself paid the $1.99USD for tracking and they still sent it via unregistered post….Still waiting. Next Monday is 46 days.

      • djones145 on 24/09/2015 - 10:27

        that's unlucky

        they told me that I didn't pay that's why its sold!
        what a waste of 2 USD!

      • djones145 on 27/09/2015 - 20:00

        did they resend?
        or did you file a dispite with paypal?

        • iamapineapple on 27/09/2015 - 21:22

          Unfortunately, I used credit card :/ I sent them a request today, I am awaiting their response

        • djones145 on 28/09/2015 - 06:56

          @iamapineapple:
          That's poor, message Gina the rep as well. Ask her in this topic. She said cause we didn't pay tracking there is nothing she can do, but you did

          I doubt they will do anything different

    • djones145 on 27/09/2015 - 19:59

      did you get the claim processed by paypal?

    • djones145 on 28/09/2015 - 10:12

      welcome to the crew!

  • cheapo999 on 23/09/2015 - 16:07

    Did anyone who escalated the dispute via Paypal got the refund?

    • djones145 on 23/09/2015 - 17:12

      Just did it today so not yet

    • azz on 23/09/2015 - 17:37

      My dispute was ruled in my favour today, opened the claim about a week and a half ago I think.

      • djones145 on 28/09/2015 - 06:57

        Nice congrats

  • cheapo999 on 23/09/2015 - 16:18

    Please help others by writing a review, here:
    https://au.trustpilot.com/review/gearbest.com

    and here:
    http://www.sitejabber.com/reviews/www.gearbest.com

    Let them know your experience too, here:
    https://www.facebook.com/gearbest

    • Sigourney Weaver on 23/09/2015 - 16:52

      Thanks, I will be leaving a review. I created this OzBargain account just to let everyone know how bad they are. They wanted to charge me again to send a new one. They didn't want to refund me for item not received. I'm currently working with PayPal to get my money back.

      • djones145 on 23/09/2015 - 17:13

        Yeah lucky PayPal made the period 180 days for dispute. It's close to 90 days already

        • zappa on 24/09/2015 - 07:56

          I have a feeling the extension is benefiting gearbest more than us. I'd already have the money in my pocket under the old paypal rules.

        • djones145 on 24/09/2015 - 08:52

          @zappa:
          indeed

          annoying!

        • Sigourney Weaver on 26/09/2015 - 21:14
          +1

          I've got news that will make you happy djones145 - Paypal sided with me for the dispute and refunded me (as expected). I would love for them to be banned from Ozbargain - a lot of bad reviews from different products.

        • djones145 on 27/09/2015 - 09:06

          @Sigourney Weaver:
          Congrats!

          Maybe banned for a while, or at least have warnings

      • zappa on 24/09/2015 - 12:16

        Seems to be a regular tactic from (the dodgy) chinese sellers to offer a resend rather than a refund.

        IMO it's more about getting you to close the paypal dispute and forfeiting paypal protection.

        Always insist on a refund and you can chose to order again if you choose to ;)

        • djones145 on 27/09/2015 - 09:06

          It is weird

    • djones145 on 23/09/2015 - 17:12

      Thanks, will look into that

  • djones145 on 24/09/2015 - 06:52
    +1

    Started a dispute, they have decided to email me and said they will consider a refund after 45 days… Its been 3 months

    • zappa on 24/09/2015 - 07:53

      Do you remember what you chose as the type of product it is in paypal djones145? Two weeks and I'll be at 45 business days (not including the month they took to email a tracking number).
      Imagine their shitty attitude if we didn't have paypal protection.

      • djones145 on 24/09/2015 - 08:52

        sorry cant say I remember

  • djones145 on 24/09/2015 - 08:52
    +1

    Spread the word around people
    we need more people to vote who haven't gotten their item!

  • Bro-Die on 24/09/2015 - 10:01
    +1

    I linked this thread in my PayPal dispute. I encourage others to do the same so that PayPal realises that this isn't just a case of people not paying for tracked shipping and the parcel being lost in transit.

    • djones145 on 24/09/2015 - 10:26

      yeah, how can you update comments after you sent a dispute?

    • djones145 on 27/09/2015 - 19:54

      did you get a response on ur claim?

  • [Deactivated] on 24/09/2015 - 10:29

    Never received, just contacted seller through paypal and will escalate to a dispute if I don't receive a refund.

    • djones145 on 24/09/2015 - 10:29

      good luck, got a dispute out now

      • [Deactivated] on 24/09/2015 - 10:37

        Yeah same here, I actually opened a 'dispute'. Sorry I am not clued up on the process. If they don't respond or refund then I can escalate to a 'claim'.

        • djones145 on 24/09/2015 - 10:43

          that's ok
          other people have linked this topic so should be ok

        • djones145 on 24/09/2015 - 10:44

          keep us updated on progress!

        • [Deactivated] on 24/09/2015 - 17:01

          @djones145:
          They replied saying I didn't pay $2 for tracking and to wait till 6th Oct for delivery as it can take 45 days or something like that. I haven't worked out if that's 45 days to that date yet, it feels like a lot longer.

        • djones145 on 24/09/2015 - 17:39

          @superduper:
          Yeah they said that too

        • djones145 on 27/09/2015 - 19:54

          did you get a response on ur claim?

  • TheGMan on 24/09/2015 - 12:18

    Yep in the same boat raised a dispute then escalated after I got the generic you didn't pay for tracking email. Then got an email from Gearbest asking me to close the dispute, that's not going to happen.

    I can say this now… Gearbest won't ever get another sale from me now

  • bbourke85 on 24/09/2015 - 12:54
    +1

    This is insane. I thought I was the only one waiting. Definitely wont be ordering from Gear Best again.

    I hope Ozbargain can stop sharing these 'deals' so no one else gets shafted again.

    • djones145 on 24/09/2015 - 12:58
      +2

      nope, plenty of us, its good that I have created this topic and its a hot topic so more people can see it and complain!

    • djones145 on 27/09/2015 - 19:42

      Did you escalated a claim?

  • djones145 on 24/09/2015 - 12:59

    surprised that the gearbest rep has stayed out of this topic
    he is vocal in other topics!

    • Bro-Die on 24/09/2015 - 13:40

      They are hiding. They know something went wrong with the shipping for this product and don't want to refund everyone's money. I have escalated my claim on PayPal as "fraudulent activity" citing their generic response to mass issue, as proven by this thread.

      • djones145 on 24/09/2015 - 13:47
        +1

        pretty poor I have to say
        not impressed at all

        they have some good products and good prices
        but the delivery times are insane

        • dlovep on 24/09/2015 - 14:30
          +1

          or delivery simply don't exist.

        • djones145 on 24/09/2015 - 14:36

          @dlovep:
          true

      • djones145 on 27/09/2015 - 19:55

        did you get the claim processed by paypal?

  • Mrcoom on 24/09/2015 - 14:36

    I recon the company may be preparing to shut down i have seen this many times they operate as long as they can not sending items then shut down with all the cash.

    • djones145 on 24/09/2015 - 14:47

      I hope not! the items are only 10 USD each, not worth shutting down for that I hope

      • Mrcoom on 24/09/2015 - 15:09

        I bet theres more than just the headsets that people are waiting for i know someone who bought a drone 1 month earlier than i bought these headsets and he hasnt received ether …..lol

        • djones145 on 24/09/2015 - 15:11

          yeah a few complaints of mobile phones too

          I think they are just slow….
          I hope….

  • Mrcoom on 24/09/2015 - 14:37

    some prices of things they sell are almost too cheap…

    • djones145 on 24/09/2015 - 14:47

      with delivery times like that of course, by the time u get it, the item would have gone cheaper else where lol

  • RichardL on 24/09/2015 - 16:09

    Just received mine in the mail this morning….took them long enough.

    • djones145 on 24/09/2015 - 16:12

      Omg was it sent early august
      Maybe we might get it soon

      • RichardL on 24/09/2015 - 16:24

        Date on the package said 1st August

        • djones145 on 24/09/2015 - 17:37
          +1

          Congrats! Mines was a few days later

    • djones145 on 24/09/2015 - 17:38
      +2

      Lol thank you for ur standard response. Might want to say customers. Also some of us did have tracking and that hasn't help

    • djones145 on 24/09/2015 - 17:39
      +2

      It's great how cause its a hot topic with lots of exposure, the rep has decided to respond.

      Go the mob!

    • Bro-Die on 24/09/2015 - 17:52
      +10

      Dear Gearbest,

      I am very sorry your "customer service response templates" document didn't cover how to handle this situation.

      The free shipping is, I assume, free because you wrap the item in bubble wrap and throw it out to sea, trusting mighty Poseidon will see it journey safely to it's destination.

      As for the order loss on the transportation, which lacks any semblance of proper grammar, I also very regret for it. If the customer complains enough you might refund, but your hope is the cost won't be worth our time and we'll just forget about it. I can't wait to PM you and see which fun templated response I get this time.

      I advise you honour your sales and not dispatch a month after purchase, which will help you not be shut down by PayPal as a fraudulent and untrustworthy business.

      Thanks for your understanding in this matter and hope you go out of business :)

      Best Regards

      OzBargain Customers

      • djones145 on 24/09/2015 - 19:43

        That's gold

      • Store Repgearbest @ GearBest on 25/09/2015 - 15:55
        -3

        Please kindly note this is our company policy that consider the package loss for 45 business day after dispatch. As you can see, the arrive date is out of our control, there are so many factor will affect it. Such as weather, festival and custom. Besides, the package come without tracking number, we also cannot track where it is. But we have promised to compensation for 45 business days.

        • unco on 25/09/2015 - 16:04
          +1

          Hi Gearbest

          Can you explain why it took a month to dispatch it when the site says "Ships within 5-10 business days"?
          If it's because you didn't have stock available then you should update the status of the item to say it was backordered. Giving false stock information is unacceptable, what if someone was buying it as a gift for someone and you still hadn't sent their item a month after they paid for it?

        • dlovep on 25/09/2015 - 16:47

          @unco: That "5-10 Business days" are vary depends on the Customer Representatives, if they took 1~2 weeks of sick leave, 9~12 weeks of parental leave or worst case like ours' annual leave, that's how you should read and understand.

          I guess they should paid me to explain this policy.

        • djones145 on 25/09/2015 - 21:07

          @unco:

          pretty much

        • djones145 on 25/09/2015 - 21:07

          @dlovep:
          lol

        • djones145 on 26/09/2015 - 13:00

          only a week to go, then we will get a refund I guess

        • djones145 on 27/09/2015 - 19:41

          45 days is coming. What type of compensation are we going to get

        • dlovep on 28/09/2015 - 13:57

          @djones145: Another 90 days of waiting ? cause they cant control the factor(s) (their staffs from taking sick/parental/annual leaves). XD

        • djones145 on 28/09/2015 - 14:00
          +1

          @dlovep:
          indeed, paypal dispute a lot easier

  • cheapo999 on 24/09/2015 - 19:33

    Using the online calculator, the sea journey itself should be only about 2 weeks.

    https://www.searates.com/reference/portdistance/?B=555&E=513…

    So why is this taking forever?

    • djones145 on 24/09/2015 - 19:42
      +2

      Who knows. Maybe Gina is swimming them over herself. She just got to carins and was able to message us

      • dlovep on 25/09/2015 - 16:49

        Mate ! who told you they post by SEA ? they use LAND on mine or landmine. lol.

  • [Deactivated] on 24/09/2015 - 20:56

    I still haven't got this, is been 2 months.

    I've visited the posty a few times, still nothing

    • djones145 on 25/09/2015 - 06:00

      Ur not alone

  • GregFiona on 24/09/2015 - 20:56

    I just checked my paypal account and the and my claim status is "requiring your attention"
    Then it says:
    "Disputed Amount: $9.99 USD
    Status

    The seller has responded to our request for tracking information. We haven’t confirmed the tracking information yet but wanted to share it with you.

    China Post tracking # CN14390xxxxx672

    What happens next

    Please review the information and let us know how you would like to proceed.

    If you've resolved the problem, you can cancel this claim at any time.

    If you received the item but it's not what the seller described in their listing, you can change your reason for this claim."

    These are the only options I get, not even the chance to post a new comment!

    P.s. Next step is to contact Amex and report a fraudulent transaction from Paypal

    • djones145 on 25/09/2015 - 06:00

      Yeah I wanted to post this topic. Might place it in a file

    • salem on 25/09/2015 - 19:46
      +2

      I got that as well. Just sat there for a week with Paypal and then I got my refund (I assume because they got around to checking the 'tracking' number and saw it was useless).

      • djones145 on 26/09/2015 - 10:27

        sweet, raised my a few days ago, hopefully get my refund!

    • azz on 26/09/2015 - 01:22

      Same thing here. Just ignore it because it doesn't require your action and things will move by itself.
      Happy that I got my money back (paid AUD13 and got AUD16 back!) but paypal wrote "we have refunded this at no cost to the seller due to the special circumstances of your case". Not sure what was special about my case compared to all the people here but I really wanted Gearbest to get a slap on the wrist for giving false information to people. In this case they got let off and paypal copped it which really doesn't get us anywhere.
      Last time a I got a similar refund from allbuy but allbuy have now changed their shipping times on their website and changed their shipping company to something faster apparently, and that item "only" took two months to arrive while this one is nigh on three…

      • djones145 on 26/09/2015 - 10:27

        that's good to hear, got the same message

  • unco on 24/09/2015 - 22:05

    Just got an email.

    Thank you for placing your order with gearbest.

    At gearbest we are always here to help all our customers.

    We are extremely sorry that you have not received your order until now.

    We have noticed that a PayPal Non Receipt Dispute has been opened on your order.

    Please note we already have shipped your order with unregistered mail and it is on its way.

    Please see the shipping information.

    It will usually take to 10 to 25 working days to arrive to your destination from the shipment's date.

    We kindly ask you to wait for it patiently.

    If unfortunately your delivery takes longer than this, we suggest you go to the local post office and contact us.

    If your order is confirmed lost, we will offer you a compensation 45 working days after the shipment date.

    We are willing to help you in a professional and friendly manner.

    Could you please reply us and close this PayPal dispute?

    Usually there is always a way for us to resolve the issue to your satisfaction.

    Please feel free to reply this message directly.

    We look forward to hearing from you very soon.

    Thank you for your cooperation.

    Best Regards

    gearbest Customer Service

    I don't think they realize it HAS been more than 25 business days already and we HAVE contacted them.

    • djones145 on 25/09/2015 - 05:59

      Got the same standard email

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