This was posted 15 years 1 month 2 days ago, and might be an out-dated deal.

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Exetel New ADSL 2 Plans

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LHenryzz on 29/12/2009 - 23:00 exetel.com.au (2210 clicks)
Last edited 30/12/2009 - 06:08 by 1 other user
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First post XXXX =)
Well exetel has upped the plans to my delight.

ADSL2 Plans – You Continue The Rental Of A Telephone Line From Your Current Provider

Line activation is $60

NF/20BYO Line $20.00 month
Onpeak Zero + $1.00 per GB used
Offpeak Zero + $0.50 per GB used

NF/21BYO Line $25.00 month
Onpeak 5 gbytes + $0.50/GB thereafter
Offpeak No Charge

NF/22BYO Line $35.00 month
Onpeak 35 gbytes + $0.50/GB thereafter
Offpeak 60 gbytes + $0.50/GB thereafter

NF/23BYO Line $50.00 month
Onpeak 60 gbytes + $0.50/GB thereafter
Offpeak 60 gbytes + $0.50/GB thereafter

There are more plans on Naked and lines from exetel looks like they have increased but I'm not sure.

Sorry for dodgy posting but first post XXXX =)

MOD edit -XXXX removed please be nice to us

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closed Comments

  • samfisher5986 on 29/12/2009 - 23:08
    +1

    Nice pricing, the excess usage charges are nice and low.

    Don't forget this important bit of information about "No Charge" for offpeak

    **** NO CHARGE DOES NOT MEAN UNLIMITED. Please check 9.1.d here: http://www.exetel.com.au/a_acceptable_use.php

    • samfisher5986 on 29/12/2009 - 23:15
      +1

      I agree, there are a lot of negatives about the company.

      They do have good quota plans though so it will suit some people.

  • arthurbach4 on 29/12/2009 - 23:15

    I am certain I know the answer to this - but as I haven't been called a noob in a while…

    I joined Exetel on their 25/60 NF/22BYO plan about 6 weeks ago and I am pretty sure I am on a 12 month contract. I won't get the benefits of the upped 35/60 plan until my contract runs its course, right?

    Thanks.

    • Henryzz on 29/12/2009 - 23:35

      Try check your exetel usage meter. I think it is updated to all users.

      • arthurbach4 on 30/12/2009 - 08:02

        So about 10 minutes after posting my query I looked at the iQuota app on my iphone and where the peak download graph had been maxed out just minutes earlier, now it showed 10% left!

  • outlander on 29/12/2009 - 23:21
    +4

    exetel forward on those copyright infringement notices the afact churn out, cut off your internet and then make you enter a statement before access is restored. No thanks, I'll stay with who I'm with atm

    • Henryzz on 29/12/2009 - 23:36
      +2

      Personally never had a problem with exetel.

      • samsam on 29/12/2009 - 23:46
        +1

        i've been with exetel for over 18 months.. and i personally haven't had a problem with exetel either.

    • neil on 29/12/2009 - 23:53
      +2

      It just brings you to a screen where you click 1 button to say you understand. Also why you should be using private trackers. ;)

      • pais on 30/12/2009 - 00:17

        Or even, uhh, buy your stuff? ;)

        • HueyData on 30/12/2009 - 00:21
          +1

          Don't worry, the Great Firewall of Australia will ensure nothing bad or illegal happens on the internets.

          • billbro on 30/12/2009 - 00:39

            @HueyData: Haha, indeed…

            Should be worth noting that torrents are de-prioritise on Exetel as well. I was considering switching from Optus, but I'm still deliberating over the matter.

            • pais on 30/12/2009 - 00:45

              @billbro: Changing ports and enabling encryption used to be a solid work-around.. I'd assume it still works to some capacity.

              The great firewall of aus + a three strikes policy will surely rectify all of our nation's problems and e-crime.

    • Lord Fart Bucket on 30/12/2009 - 07:58

      Ever heard of peerblock? :)

  • Crownie on 29/12/2009 - 23:51

    Exetel were more attractive to me when they had $15 home phone plans and internet was $10 more.
    Was going to jump ship from Optus to Exetel because of this.
    They don’t use Optus infrastructure anymore :(

    TPG and Telstra are my best option.

  • cotdfan69 on 30/12/2009 - 00:35

    Exetel were good… until they started shaping offpeak p2p speeds to 5kb/s. Thus the reason why I left. Not sure if it's still in place though.

    • neil on 30/12/2009 - 01:07
      +5

      Not a fanboi by any means, there are some small things I'd like to see improved but…

      In the ~2 years I've been with them (in VIC) I've never had offpeak p2p shaped to 5kb/s.

    • FootooMootoo on 30/12/2009 - 08:44
      +1

      I have been with Exetel for close to two years now and I can confirm that there is shaping applied to the offpeak quotas for torrent downloads. The difference between Exetel and other ISPs is that they admit to it and are implementing some sort of caching device to reduce the load on thier network. It is not shaped to 5kbps but speeds do fall off significantly as soon as the off peak periods kick in. Personally my downloads fall from about 800KB/s to about 100-200KB/s instantly.

      • neil on 30/12/2009 - 13:27

        Yep, 100% agree. At about midnight when off-peak kicks in, torrents can, depending on network load get down to as low as 100-200 but generally from 2AM-12PM I can get over 800KB/S (which is my max for my line).

  • neil on 30/12/2009 - 01:14

    Just looking at my account and it appears the (NF/22NOTEL for me) plan upgrades are automatic, no need to change plans.

  • YesPleaseThankYou on 30/12/2009 - 02:07

    Hang on, isn't this the company that is suing the Telecommunications Industry Ombudsman (TIO)?

    I don't like the sound of that.

    • HueyData on 30/12/2009 - 02:20

      I don't necessarily agree with him, but he makes some interesting points and it seems there are issues with the setup of the TIO. I would like to see the letter of the alleged ex-TIO employee.

    • Candour on 30/12/2009 - 09:07

      having dealt with the financial ombudsman, [FOS] it took me a long time to realise that this is an industry self regulator, not a government entity. [that industry self regulator has tied me up in knots on simple cases against their 'members' -the persons you are complaining about.]

      I do not expect the TIO is fearless in his pursuit of wrongdoers based on my experience with FOS. they tie you up so much in knots that you almost throw in the towel. I think these people were given an unwarranted title by Lord John Howard in his heyday so that they could be seen to protect the public interest but not against the too difficult cases, which ultimately are not too difficult, just made so by the defences the FOS and others put up for their 'members' - the persons we are complaining about.

      I would be interested to know the reason why exetel are suing before I get too excited. too many people think that because they are called ombudsmen they are truly independent and have the same powers and fearless investigatory mission of government ombudsmen. sometimes if it looks like a duck and quacks like a duck it is actually a cuckoo!

      • neil on 30/12/2009 - 13:34

        I think what John Linton of Exetel is saying, is that in theory the TIO is a good idea but there are incentives to increase complaints and upgrade them from level 1 to level 2, which garners more fees for the TIO but costs ISPs and Telecommunications companies more money. That's not the way it should be run.

        Take a look at the job ads for people who take the calls and deal with the complaints. In the ads, I've seen there were no prerequisite of needing to know even the most basic level of using your modem, router, Internet etc. How can they be unbiased when they don't have technically qualified people working there and where the pressure is to get the complaint numbers up?

  • [Deactivated] on 30/12/2009 - 06:03

    Again - a newbie offends the community that they want to be part off -

    and repeats it twice……

    First post BE NICE =)

    Sorry for dodgy posting but first post BE NICE =)

    …. GROW UP otherwise dont post.

    I have removed this very offensive remark.

    • Henryzz on 30/12/2009 - 09:36

      Sorry for being rude but I am unaware of this.

  • mdimento on 30/12/2009 - 09:21

    Exetel plans and connections are good, but as soon as you require support for you internet connection being down, GOOD LUCK !! I was offline for 3 months and the problem was with the exchange and the phone lines. There supoport is directed offshore to India, and all I can say it was so frustrating. Wasn't until I was ready to pull the pin and wrote a huge email to management that a local support person attended my case, gave me their direct contact number and I was back up and running in 2 days.

    • cyssero on 30/12/2009 - 11:43

      Minor correction, but they have no support in India, it's all based in Sri Lanka (understandable mistake, but worth noting).

    • neil on 30/12/2009 - 13:39

      Just to put it into perspective, and not to sound defending again, but I also had an issue which ended up being that someone unplugged something in the exchange. Went through their support/troubleshooting and had Telstra tech in the house within a week and all fixed up. They refunded the days where I was offline.

      3 months is a long time though, did they compensate you?

      • mdimento on 30/12/2009 - 13:46

        Yes, I was credited for the time that I was offline for.
        Everything is fine now, but as many people have mentioned here, when everything is working fine, they are good, as soon as you require support from them, then things begin to go pear shaped. Customer service and support is poor.

  • Peter MortgageBroker on 30/12/2009 - 10:00
    +4

    Exetel does have good plans, and if you don't have any problems then its a good deal.

    But should you have any problems with their network or their connection, (not the usual run of the mill issues) then you are out of luck!! I could post here the "abusive" emails I received from them, an issue which the obudsman agreed they were at fault for and had to pay compensation.

    I acknowledge all Telecommunication companies are pretty bad, but for me Exetel are the worst!

    • braidN on 30/12/2009 - 10:19

      +1

      • fenerli on 30/12/2009 - 18:17
        -1

        There was only one such outage lasting a few hours in over a year of being with Exetel. Looked at their forums through wireless internet on phone (only because I could) and was informed shortly after the start of the outage of an "issue known to Telstra affecting ADSL in VIC". Even if I didn't know what the issue was, I don't care, I'm getting better value for money because I'm not paying as much for support. It's well worth it from my experience. Note: I use ADSL1, nothing comes close to Exetel for value for money (as opposed to the more evenly competitive ADSL2 market).

    • [Deactivated] on 30/12/2009 - 23:15
      +2

      Agreed,

      Better value elsewhere, you may get an ok price but they have slow speeds and lots of downtime.

      The only thing more pathetic than their customer service is their tragically unqualified tech staff.

      Camilson F, Gavin P and Tim K to name a few who are inadequate

      Reading the other comments here, I've not had dealings with Larry Kaeto but had a similar experience with their General Manager "Martin Vu" it was a simple matter that an empowered junior staffer could have resolved but in true Exetel style it escalated and the response I got was:

      "if you feel that we haven't met your expectations in regards with pricing in ISP industry you're more than welcomed to choose an alternate provider."

      Considering they pride themselves on word of mouth advertising, they really don't value the power of it.

      Needless to say, I churned to another ISP the next day. One that is well managed and values it's customers.

      Would strongly recommend you look for another provider.

  • creeps_bay on 30/12/2009 - 10:59
    +6

    Yes tht's true, I had issues over months which i tried to resolve it through a stupid forum, because, they cannot help you over the phone… and have to discuss the issue in forum and waited for days to have an answer.
    And even their employees are so ******* rude, and not only this they swear on customers.. and then delete their posting to back themselves. I was once a rep, and it was a bad experience.

    I would say, go for exetel and have a backup net, coz when u have problem, and if u report it TIO, they will terminate you.
    The worst part is the manager, dont know how he gets away with his behaviour in the company - Larry Kaeto.

    Good luck but exetels are no more good..lolz

    • YesPleaseThankYou on 30/12/2009 - 11:55

      Yep, I have seen them delete whole threads once the going gets tough.

      So, you were a rep for Exetel? Tell us more about this Larry Kaeto. He seems kind of sad.

      • Peter MortgageBroker on 30/12/2009 - 14:03

        Yes, Larry Kaeto is the man… very angry man

      • creeps_bay on 31/12/2009 - 03:09

        talkin about him outta here…seems very less space…theres lot about it, so i referred to google it..to know more..

  • creeps_bay on 30/12/2009 - 11:00
    +1

    Instead of serching the net by exetel,, Google "Larry Kaeto" and read reviews …

    • braidN on 30/12/2009 - 11:49

      so true, all there bad policies are clearly publicised on his blog.

    • retiredfeline on 30/12/2009 - 12:20

      Wow, that sux. That sort of abuse from a company rep and the excess usage charges are taking Exetel off my list of ISPs to recommend. I know my customers would prefer the peace of mind from a shaped account, even though they are very unlikely to exceed the limit.

      • HueyData on 30/12/2009 - 12:29

        It apparently used to be the case that customers could specifically request shaping instead of excess usage fees, however it is not clear whether this is still an option.

        • neil on 30/12/2009 - 13:56

          There isn't shaping anymore but the shaping in the past never actually slowed down the connection. The shaping was for a couple of Gigs over and then they charged you.

  • forenzic on 30/12/2009 - 11:01

    well mad, i spoke with telstra and they priced matched exetels deal. if you dont beleive me call them and explain your situation and exetel and they will do it!

    • creeps_bay on 30/12/2009 - 11:14

      if they can, telstra is a way to go….trust me..

    • savara on 30/12/2009 - 12:42
      +1

      Please provide more details, as far as I know Telstra never does price match.

    • daydream on 30/12/2009 - 15:54

      Make sure you check your next Telstra bill if thats the case. Telstra's sales pitch is one thing, delivery of the deal is another. eg. I lost a lot of money on a mobile plan the sold me when I was roaming o/s - all the credit I paid for could only be used in Australia! Of course there was no sales conversation transcript…

  • tg on 30/12/2009 - 11:25
    +1

    For granddads/grandmums/small business who use minimal internet, the minimum amount you have to pay MOST OF THE TIME for NF/20BYO plan is $20 + $1 + $0.5 = $23.5
    The reason is that 1kb at peak will cost you $1, 1kb at offpeak will cost you $0.5

    You might add $1.5 more to "upgrade" to NF/21BYO $25.00/month to enjoy 5GB peak and no charge offpeak.

    • jashjash on 30/12/2009 - 11:36

      i agree, this deal is great for those types of people

  • Danielj on 30/12/2009 - 12:28

    As far as i know, you should take into account that Exetel, among many other players in this business, is just a reseller. It doesn't have necessary infrastructure and what it does is to buy services in bulk and resell it to you. The point is the price cut comes from reducing the level of support. It's the same for their phone line and mobile too.
    I switched from Optus to Exetel about a year ago and I'm happy with their service and support.
    At this time I guess their phone line is backed by Optus, and m mobile by Vodafone. So you see that if there is real problem in your service actually it's not Exetel's fault but the providers fault. The only direct issue you may have with Exetel is about your account and bill, the rest isn't in their hand directly.

    • YesPleaseThankYou on 30/12/2009 - 13:08

      You are attempting to unfairly skew the argument.

      When there is an issue with your internet or mobile, you have NO RIGHT whatsoever to contact Optus, Vodafone or whoever else. You are an Exetel customer and so your only option is to contact it when there is a fault.

      God help you if you ever have a fault on your services. We'll see how quickly you change your tune.

      • inherentchoice on 30/12/2009 - 16:46
        -1

        I think the blame-shifting happens in a number of ISPs. Had a nightmare time trying to disconnect TPG to take up Exetel, and they kept blaming Telstra/Optus and so forth. Despite some minor hitches with Exetel initially, over the last two years it has still turned out to be an internet connection that's there all the time so that you don't have to think about it, and we save some $700 a year.

    • neil on 30/12/2009 - 13:54
      +2

      Exetel is not a reseller. At the exchange/DSLAM level it's Optus, Telstra or Powertel equipment but the rest of the network is Exetel's own infrastructure. The wireless part is on the Optus wireless network but Exetel have their own Layer 2 connection (I think thats the term).

      • cyssero on 30/12/2009 - 16:43

        Exetel have their own POPs in all states (I think all states?), so neil is correct, they're not simply reselling bandwidth they actually have a fairly decent network in place. I believe the green clouds represent Exetel's equipment - https://www.exetel.com.au/images/exetel_network.jpeg

  • nowlan on 30/12/2009 - 13:16

    Just interested whether they shape NewsGroups?

    • cyssero on 30/12/2009 - 13:50

      I don't believe so. I regularly pull 1MB/s and above from Usenet.

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