PlayStation Australia Never Miss a Chance to Prove They Don't Care about Customers

Lge on 07/07/2015 - 17:04
Last edited 13/07/2015 - 15:55 by 1 other user

Long story short: bought $45 of digital content on PlayStation Network Australia in Australian dollars (yes, massively overcharged Aussie prices and not very ozbargainy) with my Australian account. I've had region-blocking issues in the past and have since used everything Australian.

Turns out that the game disc I bought on eBay Amazon is from the US and although the game works fine, the Australian content won't work. So I nicely write to PSN Support asking to please reverse the transaction of digital content because I can't enjoy the content and would rather buy some other content that works. I asked to get the $45 in PSN credit - not even an actual refund.

Sony won't refund because of region-stuff T&Cs and simply don't care. I've nicely insisted and I get the same T&Cs reply. It seems they think their Terms and Conditions supersede our Australian consumer rights, AND common sense.

How easily normal companies like Apple, Amazon and Google reverse transactions without hesitation for the sake of customer satisfaction? Well, Play Station prefers to fight and hide behind T&C for digital content that can't be enjoyed in order to gain $45.

I don't really care about the $45, but this is about principle.

I've tweeted from my 3 Twitter accounts seeking attention, have asked my mates to help me out and would love Ozbargainers jumping on-board.
https://twitter.com/WaspUp/status/618297218273968130

I'm looking forward to a World without Region-blocking bullsh*t and without companies that think they can get away with not caring about customers.

9/7/15 UPDATE: https://www.ozbargain.com.au/node/201881?page=1#comment-2889…

13/7/15 HAPPY ENDING UPDATE: https://www.ozbargain.com.au/node/201881?page=1#comment-2897…

Mod: Changed title to remove swear

Poll Options

  • 103
    Shut up and pay up. PlayStation is right.
  • 14
    PlayStation is right but refunding is the right thing to do.
  • 131
    PlayStation's lack of customer care is unacceptable. Give 'em hell.
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Comments

        • McFly on 10/07/2015 - 00:42

          non working goods the merchant won't take back when they should.

          This thread exists because it's not clear whether the merchant should give a credit (although the subsequent information about the product being 'pushed' (or targeted) to the OP makes this clearer AFAIC.)

        • [Deactivated] on 10/07/2015 - 01:40

          @McFly: were the region requirements explicitly stated before purchase or is it just assumed that the customer would know?

        • McFly on 10/07/2015 - 16:12

          @The Land of Smeg: Best ask the OP. As for me see https://www.ozbargain.com.au/node/201881#comment-2892587.

        • [Deactivated] on 10/07/2015 - 16:29
          +1

          @The Land of Smeg: The eBay seller sold him US stock, Sony sold him exactly what he was expecting - AU stock.

        • [Deactivated] on 10/07/2015 - 20:03
          -1

          @Where's_That_Cake: Did Sony state that their AU Stock is region locked to AU purchased main game before purchase? Aren't prerequisites supposed to be listed with a product description? Seems like they advertised something that he bought which was not fit for the purpose, to play with his existing copy.

        • [Deactivated] on 10/07/2015 - 20:23
          +1

          @The Land of Smeg: OK so when someone goes into a service station and puts in petrol instead of diesel even though the pumps indicate what they are buying is the onus on the servo or the customer that didn't know his car was a diesel?

        • [Deactivated] on 11/07/2015 - 01:51
          -1

          @Where's_That_Cake: good example! I love car examples! What he is saying is like pulling into the petrol station to buy "unleaded" but the pump is actually E10 without it stating in anyway whatsoever that it is E10 - it only says "unleaded". The car requires unleaded 91 and won't run on E10 so the customer still 'got' their tank full of E10 at the advertised price, but it's ethanol content and lack of compatibility was not conveyed before purchase so the tank of E10 is useless to the customer and will need to be drained unless he buys another car that can accept E10 and get his mechanic to transfer the fuels between the two tanks. Then it's like turning around and saying "well E10 has unleaded in it so it's not false advertising, nobody forced him to buy it, he should have checked with the clerk first before purchase"

        • [Deactivated] on 11/07/2015 - 07:42
          -1

          @The Land of Smeg: But your example is incorrect because Sony supplies the correct product that was to be expected.

        • [Deactivated] on 11/07/2015 - 13:01
          -1

          @Where's_That_Cake: how is it the correct product if it is incompatible with his game?

        • [Deactivated] on 11/07/2015 - 14:34
          +1

          @The Land of Smeg: Because he bought an American game. You want a AU game? Don't buy it from America. You guys are basically persecuting Sony for NOT region locking their games. Nobody bothered complaining about Nintendo for region locking their games nor do we see threads about people complaining that they bought a US Nintendo game that won't work on their console. All this guy needs to do is sell his US game and buy the AU copy second hand.

        • [Deactivated] on 12/07/2015 - 01:25
          -1

          @Where's_That_Cake: you're missing the point. It's a free world where you are free to buy from wherever you like. If there are restrictions to a purchase they need to be disclosed clearly like when you buy a game it says "requires a PlayStation 3" or a PC game list system requirements. Please point out where Sony state that a DLC requires a disc of the matching region

    • [Deactivated] on 09/07/2015 - 13:17

      Sony's policy is to ban accounts that chargeback - no exceptions. Even if it was fraud, stolen/hacked account etc

  • ge on 09/07/2015 - 12:13
    +1

    UPDATE:
    Thanks Ozbargainers for your input. Honestly I was surprised that Ozbargainers are divided on the subject (I was expecting a uniform flood of support haha). It was a good reality check on getting my facts right. Thinking back, I should have focused the conversation around what's the right thing to do, or what's the win-win solution instead of who's legally right or wrong.

    On a side note: I screwed up on this post referencing eBay (I bought Assassins Creed on eBay on the same week). I had bought Rocksmith 2014 on Amazon. Sorry for this.

    Anyway, I have lodged an official complaint with the NSW Office of Fair Trading. This is what I wrote on the complaint:
    "
    I bought a PlayStation4 game on Amazon. It worked fine with my Aussie console using my Aussie user. Then my console recommended buying digital add-ons for the game. I then bought $45 of digital content. The digital content won't work due to region-blocking issues (content not compatible with disc). I nicely ask Sony for a refund in PlayStation money to use the money to buy something else that works. They refuse. I insist 5 times, they refuse arguing that under their Terms they "do not hold any liability"
    I believe:
    1) Sony shouldn't allow Amazon to sell and ship their games to Australia that are not licensed for Australia and won't be compatible with Australian content without a warning
    2) If they allow 1), they shouldn't promote and allow users to purchase incompatible content; or warn about it.
    3) If they do allow 2), they should reasonably refund customers when the digital content won't work.
    4) Their terms do not supersede my consumer rights.
    From what I read about the ACCC and consumer rights, I am entitled to a refund if the item:
    a - has a problem that would have stopped someone from buying the item if they had known about it
    b - is unsafe
    c - is significantly different from the sample or description
    d - doesn't do what we said it would, or what you asked for and can't be easily fixed
    The simple summary is that my additional content does not work. Had I known that, I would not have bought it [point a.]. If it really was that obvious, I would not have bought it in the first place.
    5) All of the points above, and this discussion about who is right and who is wrong shouldn't matter.
    Sony doesn't lose anything by reversing the transaction in PlayStation Store money (We're talking about digital content, not anything physical with intrinsic value that they have shipped). It's a simple win-win solution in which Sony keeps the revenue and a happy customer. All I'm asking for is my $45 being refunded to my PlayStation wallet.
    "

    Again, thanks OzBargainers. I have learnt from this and I'll benefit from it in both doing my research in the future and also getting my facts right when arguing with unreasonable companies.

    • caitsith01 on 09/07/2015 - 12:34
      +5

      Good approach. I hadn't realised that Sony had actually pushed the DLC at you via the console. IMHO that makes this 100%, unequivocally their fault. If they want to region lock DLC, then they have an obligation not to mislead you by pushing it at you in connection with overseas games you have installed.

      No different to convincing someone to buy new tyres for their car, then telling them they actually won't fit after they pay.

      Sony have always made wonderful hardware and had awful, awful customer service and software.

      • ge on 09/07/2015 - 12:39

        Thanks.

        Well, "pushing" can be a strong word for what it is. It appears as add-ons on my game installation - looks like this: http://tinyurl.com/ob496bw. But they also label it as "recommended" on the PS Store when you've played the game.

        Definitely no fair play.

        • PVA on 10/07/2015 - 18:04
          +1

          doesnt it also say something like compatible with version 123xyz of game.

          I remember getting DLC for a game and it actually says that it is for version xxx-xxx of game (meaning Aust or US)

        • [Deactivated] on 10/07/2015 - 23:27
          +1

          Usually when I click a dlc from an imported game on my AU account it doesn't show when I get in the store (no content available) are you sure it took you to the store page?

    • Graffin on 09/07/2015 - 19:39
      +4

      In regards to… 1) Sony shouldn't allow Amazon to sell and ship their games to Australia that are not licensed for Australia and won't be compatible with Australian content without a warning

      It should be common sense that physical media may be region locked (as it is for Blu-Rays and DVD's).

      You should have done your homework and either, (a) created a US PSN Account on your PS3/PS4 and downloaded the DLC there (you can also buy digital PSN cards from Amazon), or (b) buy the AU/UK or European version to ensure compatibility with DLC bought on the Australian PSN Store.

      By making complaints like this, it may cause Amazon to stop shipping games to Australia altogether. So, why ruin it for others?

      Rather than making a complaint, return the item to Amazon and get the AU/EU/UK version of the game either locally, from Amazon.co.uk or somewhere like OzGameShop. Then your $45 of purchased content won't go to waste.

      Just out of curiosity… did you buy Rocksmith 2014 on PS3 or PS4? If you owned the original Rocksmith on PS3 and any DLC for that, any content you owned will be available in Rocksmtih 2014 on PS3 and PS4 versions free of charge. But again, both games must be from the same region.

      • Graffin on 10/07/2015 - 17:58
        +6

        Wow, I get negged for speaking the truth and offering a few solutions for the OP.

        Ask Amazon for a refund… I don't see why they'd refuse you if you say it was purchased in error or an unwanted gift.

        Buy an AU/EU/UK copy then the DLC you bought will work… $45 not wasted.

        Create a US PSN Account on your console and buy DLC for any future games you buy from the US. You can still play them on your AU Account and earn trophies there.

        Is that really worthy of 2 negs?

        I guess I won't bother offering help/advice on OzBargain in future.

        • Tal_Shiar on 11/07/2015 - 03:47

          1) Sony shouldn't allow Amazon to sell and ship their games to Australia that are not licensed for Australia and won't be compatible with Australian content without a warning

          umm, it could still have happened if OP bought it from eBay or even Dungeon Crawl and other sellers that import US stock. Why would Sony want to go out of their way to restrict who sells their products?

          It should be common sense that physical media may be region locked (as it is for Blu-Rays and DVD's).

          common sense isn't so common…

          By making complaints like this, it may cause Amazon to stop shipping games to Australia altogether. So, why ruin it for others?

          scratches head

          this is why you got negged… don't mind my helpful solutions :) go on neg me ;)

        • Graffin on 11/07/2015 - 07:40

          @Tal_Shiar:

          Fair enough. It's cool. I'm not gonna neg ya!

          The XBOX and Wii consoles are region locked, so how/why do people just assume SONY's consoles aren't?

          It's not really SONY's fault if people have discovered that 99% of games are region-free (there are a select few that are locked).

          It's up to the retailer (not SONY) to place a disclaimer saying that the game may be incompatible with DLC purchased outside the US.

          When common sense is in doubt, Google will provide you with the answer in seconds!

          As for my statement, "By making complaints like this, it may cause Amazon to stop shipping games to Australia altogether. So, why ruin it for others?"… If the OP takes this up with the DOFT, ACCC or SONY as he's suggested, one of those parties may contact Amazon and restrict them from shipping games to Australia. That would ruin it for those of us who import games from Amazon in the US and UK. I'm not saying it's likely, but there's always that possibility, especially for games that aren't licensed/classified for distribution in Australia (i'm so angry over our pathetic 18+ rating - it's changed nothing, we still get games that are censored).

          Apologies if my previous comment was taken the wrong way!

        • natsumezoku on 11/07/2015 - 09:33

          @Graffin:

          They already do restrict a lot of their games being sold to Australia but it's kind of random.

          Interestingly Rocksmith 2014 ps3 is restricted and can't be sent while the ps4 version can, which is weird considering the ps3 version is the region free one.

          But I'm with you, complaining about Amazon selling a US game to Australia is just going to restrict our choices since they're just not going to bother with the hassle.

          And in regards to your 'why not just buy AU version' I'm pretty sure everyone is avoiding that because obviously the US version is cheaper, as most games are. And that avenue is being removed. And it has been when ps3 was region free but ps4 is no longer, and I wouldn't be surprised that people not doing their research is one of the reasons.

        • ge on 11/07/2015 - 18:32

          @natsumezoku:
          Stopping to sell to Australians would be the stupidest thing Sony could do, though based on how unreasonable they are I wouldn't be surprised. Look at all these win-win solutions - it's all about transparency and fairness:
          1) Warn on Amazon before I purchase the disc when choosing a shipping address in Australia.
          2) If I'm using a region-blocked disc, don't recommend to sell me incompatible content. Adding the smarts to do this must be super simple - as simple as the check they currently do to stop it from working.
          3) Warn on the PS Store before I purchase incompatible it. Make it obvious - instead of hidden in codes and terms & conditions.
          4) Be reasonable and reverse the transaction in PS wallet money when customers screw up. They'll spend the money in other content anyway.

          All of this is simple. It would result in more transparency, happy customers, and more revenue.

        • Graffin on 11/07/2015 - 19:09
          +2

          @gestaba:

          SCEE is pathetically hopeless in being transparent. SCEA seems to have its act together and is a lil more "fair".

          There's been numerous times (a few for Rocksmith 2014 content), where the description in the AU PSN Store said it was for both the PS3 and PS4, and then I only end up with one version. When I point the error out to them, they take no responsibility or apologise for their misleading descriptions, they did however offer me refunds both times because they were 100% in the wrong.

          I kind of agree with you that SONY should offer refunds where content was bought in error and reported within 7 days. Your request of having the $45 credited back to your PSN/SEN Wallet wasn't an unreasonable one. Unfortunately SCEE (the ones who manage content for AU/EU/UK) don't care about its customers. The only way you may stand a chance of getting a refund out of them is if you tell them you purchased the songs using the in-game music store. If you didn't realise you were using an imported version of the game and it connected you to the AU PlayStation Store to buy content for it, then you were clearly mislead into thinking the content you were purchasing would work with the game.

          Rather than bashing your head against a wall whilst dealing with PlayStation Support, your best bet would be to contact Amazon Customer Support and ask if you can return the game… just say it was an unwanted gift, or unwanted purchase (like someone else in your household bought the game). Try not to mention anything about the DLC incompatibility. Then get hold of an AU/EU/UK copy of Rocksmith 2014 from Amazon UK, eBay or somewhere like OzGameShop.

          While I agree with you that overseas retailers should place disclaimers stating that "DLC purchased outside the US may be incompatible with this title", we can't force them to do so. Take Dungeon Crawl. I got burnt buying two games from them. Pictured as being the UK versions, sent the US versions. I kicked up a stink and sent them back for a refund.

          We're kinda lucky that we can still import games from the UK and US.

          Set up UK and US accounts on your PS3/PS4… Then you'll have access to content and sales not available to us here on the AU PlayStation Store!

  • [Deactivated] on 09/07/2015 - 12:49
    +3

    I've had a similar problem with PSN. Basically I saw a digital game from PSN that did not indicate that it was region locked at all. I pressed buy, login, forced to 'prepay' the account in increments of $10 (can't just buy for the price outright), after actually paying 'sorry item not available in your region'. Search item again now that logged in and Australian version is literally more than 6x the price. Would not refund the prepay.

    I kept a screenshot trail and pushed. Their eventual response? 'You'd have to take us to court to prove we breached ACL'. they know it's not viable over $10. I'll happily join a class action or submit evidence against their practices.

    Gone to PC and I'm not looking back

    • Graffin on 10/07/2015 - 18:04

      What was the title in question? Did you buy it on the AU, UK or US PSN Store?

      Getting a refund from SCEE is like getting blood out of a stone, but it is possible.

      Thank you for your recent contact with PlayStation Support.

      After further investigation we can confirm that, unfortunately, the South Park Theme - Primus for Rock Smith 2014 is not cross platform from PS4 to PS3.

      We have corrected this issue on our playstation store and have refunded the purchase to your SEN accounts wallet for the inconvenience, this will allow you to re-purchase the content should you wish for whichever platform you would prefer.

      Should you have any further enquiries please do not hesitate to contact PlayStation Support using the contact details below or by replying to this email.

      Regards,

      PlayStation Support Centre

      • [Deactivated] on 11/07/2015 - 01:38

        http://imgur.com/a/GXMo5

        I'll dig out the response when I find it, it was even more pathetic

        • Graffin on 11/07/2015 - 07:05

          I see what's happened there. Two problems.

          1) You're trying to buy a game on the US PlayStation Store with your AU PlayStation Store Account.

          Here's the Vice City game you mentioned as an example…
          AU PSN Store: https://store.playstation.com/#!/en-au/search/q=grand%20thef…
          US PSN Store: https://store.playstation.com/#!/en-us/search/q=grand%20thef…

          You'll see from that, that the AU Store only lists 2 items, whilst the US Store lists 3… that's why you're getting the error message of the page not being found. The game you want isn't even available on the AU PlayStation Store.

          2) You didn't have enough funds in your PSN/SEN Wallet to pay for the games, that's why it took $10 (which is the minimum) to top up your Wallet balance.

          If it gave you the error message, you wouldn't have gone through the checkout so that $10 + whatever was in your Wallet previously would still be there. You haven't been charged for any content.

          If you wanted to purchase the games at the cheaper price from the US PSN Store, you'd need to create a US Account on your console (you can use your real name and just Google an address you want to use). You'll have to buy US PSN Cards/Codes from somewhere like Amazon to fund the account (again, you can use your real name, just provide a fake US billing address and it should still work with your Aussie credit card - pick a state like Oregon that doesn't charge sales tax). Log into the US Account on your PS3/PS4, buy your games/DLC, log back into your AU Account and play the game/DLC you bought there. It sounds harder than it is!

        • [Deactivated] on 11/07/2015 - 12:58
          -2

          @Graffin: Yes, I also figured out the problem, but only in hindsight. The point is no way to reasonably tell this was the case before it was too late and I had already topped up a non-refundable $10AUD which I did not want to spend on anything else. The $10AUD topup was not fit for the purpose because the items I were attempting to buy did not list the requirements

        • Graffin on 11/07/2015 - 19:16

          @The Land of Smeg:

          Think of the $10 Wallet top up like buying pre-paid credit for a mobile or even a pre-paid gift card. Those are non-refundable as well.

          My guess is PlayStation Support's email would have had some convoluted reply that didn't make much sense and only infuriated you more. That's my experience of them!

        • [Deactivated] on 12/07/2015 - 01:21
          -2

          @Graffin: you're nothing but a Sony shill. Always trying to justify their shifty actions. The forced 'pre paid' on to me because they didn't allow an outright purchase of the exact amount. The 'pre paid' gift card or whatever you want to call it was not fit for the purpose to by items ash the advertised price, end of story, now get lost

        • Graffin on 12/07/2015 - 06:26
          +2

          @The Land of Smeg:

          Ouch. I'm in no way a "shill". I've simply had many years of experience dealing with all things PlayStation. As far as PlayStation Support goes, I've abused them too. Their customer service sucks!

          The "items you wanted for the advertised price" were in US Dollars, as you were looking at the US PSN Store contents. If you were logged into a US PSN Account there wouldn't have been a problem.

          As you were trying to buy them on the PC (instead of the console), your browser redirected you to the AU PSN Store to complete the checkout process. You didn't have enough to cover the purchase, so it prompted you to add $10 to your account. You did that, thinking you would then get the content, but since the content didn't exist (and would have different URL's) on the AU PSN Store, it didn't process the transaction (so you weren't charged anything).

          "They didn't allow an outright purchase of the exact amount"… if your Wallet had the exact amount in it, or your Wallet balance was $0, it would have funded your Wallet with the exact amount to cover the purchases from your Credit Card/PayPal. It's only because your Wallet wasn't $0, that it took the minimum amount ($10) in the same way in which the minimum purchase for using EFTPOS at some retailers is $5.

          I'm sorry the pre-paid analogy p'd you off. The way I meant it was that you tried purchasing content from the US Store by adding funds to your AU Store account (the equivalent of having bought a $10 Telstra recharge when your mobile's actually on the Optus network and then asking Telstra for a refund because you made a mistake).

          The fact is, you weren't cheated out of $10 by SONY. It's still sitting in your PSN/SEN Wallet for use. There may be a game or DLC you may want someday, so hopefully you'll get to spend it.

          I was actually trying to be sympathetic, and if I truly worked for SONY, I wouldn't have offered you advice on how to create and fund a US PSN Account with fake details.

          I'll get lost now!

        • [Deactivated] on 12/07/2015 - 10:57
          -1

          @Graffin: the point is completely over your head. A technical explanation is completely unnecessary as it is obvious after the fact. The only interesting thing your bring up is that it forced me to prepay as I had the honour of spending a small amount of money with then before and had a positive balance.

          I would be on board with you if any of this was made clear by Sony before purchase, but it was not. From my (customer) perspective I did not do anything wrong, I did not deliberately attempt to purchase from another region. The advertised page did not state USD at all. Even then it should have said "United States" store and not allowed me to login from there if my account was incompatible with it.

          USD would not even mean much as many digital stores offer multiple currencies to choose from and in fact the PSN store isn't even incorporated in Australia because they double dutch sandwich to avoid tax despite charging more to Australians in AUD with content locked to Australia and sell explicitly to Australians though Australian stores.

        • Graffin on 12/07/2015 - 18:11

          @The Land of Smeg:

          I should probably stay lost and shut up, but I do see it from your point of view as well.

          While you could have noticed the initial URLs containing "en-us", and then changing to "en-au", unless you're technically minded, most people wouldn't notice. You'd definitely notice the difference in the UK Store ("en-gb") because prices would be shown with £.

          Another indicator that you were browsing the US PSN Store, under the game title, it says "Sony Computer Entertainment America".

          If you were in the AU PSN Store, that would be "Sony Computer Entertainment Europe".

          Again, if you've never shopped on the PSN Store using a PC, you wouldn't have known to look out for that either.

          From those screenshots, i'm assuming you Googled the game, found it on the US PSN Store, clicked Add to Cart, then tried paying for it, where your browser would've taken you to the AU PSN Store and you would have signed in, but then your Basket/Cart should have appeared empty, so i'm not sure why you were at the Checkout or why exactly you were asked to fund your Wallet to pay for items unless you re-added them on the AU PSN Store (where they were at a higher price).

          After reviewing the screenshots again, you said you opened another tab to view your Wallet balance, saw that you didn't have enough to cover the purchase, so you added the $10 minimum. Then, when you tried to purchase the 2 games, you got the error message (because your Basket/Cart would have been empty).

          Sorry for the technical explanation. I'm an IT specialist, so I can't help it sometimes.

          I'm curious as to what ridiculous reply PS Support sent you… In my experience, they've never accepted responsibility or apologised even when they were in error. You got Gary hey? I always seem to get Michael (he's a class act). They're actually in the UK. There is no local support here in Australia. If you ask them for a direct number to call SCEE in the UK, they refuse and say everything has to go through them.

          I can fully understand you being annoyed with PlayStation Support. I abused them over a $1.45 song because it only gave me the PS3 version and not the PS4 version (the description promised both). I could have paid another $1.45 to buy the other version, but it's the principle. It took one call and 10 days for them to refund the money, but not admit they made an error. In fact, they made a point out saying they corrected it on the store, but left the remaining 3 Primus songs in that song pack with the exact same error/misleading description, so others will undoubtedly get stung by it in the future. That shows how much pride they take in their work, and what fantastic (cough) Customer Service they offer!

          It annoys me no end that we pay more for our games and DLC (and that we're affected by delays due to the incompetency of SCEE, whereas PS3/PS4 users in the US don't experience the problems we do). As for having separate stores, well, I believe Microsoft has different marketplaces for each region too, but they're a lil bit more forgiving and make less mistakes than SCEE does.

          If you want to eliminate doubt of which store you're browsing/shopping in, it's best to do it on your PS3/PS4, so you know exactly what account you're signed into.

          I'll go lose myself again! :)

        • rhz on 19/07/2015 - 17:47

          @The Land of Smeg: Once again, you need to take responsibility for your actions, you made the mistake and you are trying to make it out to be Sony's mistake.

  • p1 ama on 09/07/2015 - 14:10
    +11

    I'm a bit late to the bandwagon here, but I think this is what I have to say.

    As a consumer, laws are in place to stop you from being defrauded or scammed, but they are not there as a guard for stupidity or a lack of care. At the end of the day, it is our responsibility to ensure that what we purchase works with what we have.

    For example, I can't buy a DVI cable and then try and get a refund when I realised that I wanted an HDMI cable, for instance. This is very much the same issue. You can complain all you want, but nobody defrauded you. You bought from Amazon, meaning you know it is from overseas and isn't an Australian copy, yet you expect it to work with Australian DLC, like, you say it's common sense that Sony should refund you, I think it's common sense that you should know something bought from Amazon isn't Australian.

    I don't think Sony's DRM and region locking systems are all that confusing, to be honest. They only are if you don't pay attention and don't read before you buy (which is a problem a lot of people have, mind you), so I think you should do your research and make more educated buying decisions.

    You can whinge and complain all you want, but nobody will really care because Sony didn't do anything to defraud you. Even in your letter to the NSW Office of Fair Trading, you haven't brought up any valid points apart from whinging.

    I nicely ask Sony for a refund in PlayStation money to use the money to buy something else that works. They refuse. I insist 5 times, they refuse arguing that under their Terms they "do not hold any liability"

    This is true, Sony don't hold any liability for you not researching before you purchased.

    1) Sony shouldn't allow Amazon to sell and ship their games to Australia that are not licensed for Australia and won't be compatible with Australian content without a warning

    Maybe you should do your own research beforehand. Why is it Sony's and Amazon's responsibility to save you from your own lack of research?

    2) If they allow 1), they shouldn't promote and allow users to purchase incompatible content; or warn about it.

    Again, why should they not allow you to purchase incompatible content? It's only incompatible for you - it might be compatible for everyone else.

    Your argument is akin to saying that anything that doesn't work off 240V AC power shouldn't be allowed to be imported into Australia. It sounds almost ludicrous doesn't it?

    3) If they do allow 2), they should reasonably refund customers when the digital content won't work.

    But it does work, no?

    You buy something rated for 120V AC, just because it doesn't work with 240V AC here in Australia doesn't mean that it doesn't work. It's still a functioning product, just happens to be incompatible with what you have.

    5) All of the points above, and this discussion about who is right and who is wrong shouldn't matter.

    It does and should matter, why should the party who isn't in the wrong pay for the mistakes of the person who is in the wrong? It's not fair is it?

    To be honest, OP, I get you're hard done by, but move on. Your argument is flawed and the only reason you're making it is because you've been caught out on this one. Yes, some companies might offer you refunds, but don't feel entitled - they're doing it out of their own goodwill, so appreciate that.

    • Domingo on 09/07/2015 - 14:45
      +2

      My interpretation is that he purchased a game, then Sony presented targeted sales/advertising that suggested he purchase additional content. There was no information presented whilst making the purchase that there was a compatibility issue. He proceeded with the purchase and found it did not work after he had paid for and received the digital goods.

      You could argue that it is similar to someone driving to a hardware store, the guy in the store seeing a piece of equipment on the back of your ute and suggesting you buy an attachment which turns out to not be compatible. You would have an expectation that because it is recommended to you, it is fit for your purpose, which is to use it.

      I don't think it is an unfair expectation for digital content to be compatible with the digital content you have, when buying from a vendor who has knowledge of both sets of digital content and the compatibility between the two.

      Of course, if it did ever show that the content was incompatible or did have warnings/information on the page that made this clear then my points above no longer stand.

      • p1 ama on 10/07/2015 - 13:04
        -1

        I understand, but I still believe that, at the end of the day, you have to take responsibility for your own purchases.

        We live in a world with an abundance of information. We are members of an online bargain hunting community - we should know better than to purchase things without reading the fine print and knowing exactly what we are purchasing, don't you agree?

        I know that every time I want to purchase something, I read written reviews, people's experiences on forums, I research potential compatibilities and incompatibilities with the things I have and, you know what, I've never had a problem like this. Doing your research should especially be done if you're purchasing things from other regions, as OP did here with his game originally.

    • misterpotatomato on 09/07/2015 - 16:16
      +2

      Unfortunately, the arguments you have levelled tend to fall apart once you realise that Sony offered the DLC to him. To continue your 120v charger theory, its like buying a TV at a store and having the salesperson offer you a charger for your TV. So you buy it and it turns out you can't use it on your TV.

      The main thing that will be the sticking point here is that Sony, technically, should be able to "region check" the game, and only offer DLC for the region that it is for. Offering an expansion for software, having you buy it and then saying you can't use it is rubbish.

      • lint on 09/07/2015 - 16:31
        +1

        How can Sony check you have the right game to buy the corresponding DLC?

        The customer may have it on retail disc, or a digital copy. It's assumed the customer knows what they're buying.

        I think Sony have been great in allowing users to play retail games from other regions as well as accessing PlayStation Store content from other regions.

        However, if the user is to make purchases from other regions, they should take the time to understand the caveats, such as the game and DLC region needing to match.

        The OP has said they have already had issues with DLC compatibility in the past, which means they have been burned (I assume) trying to buy DLC from the US PlayStation Store for their AU version game and would be fully aware that that they would encounter the same problem doing it the other way round.

        It sounds to me like OP didn't realise they purchased a US version disc from ebay until the DLC didn't work, even though it's pretty clear from the packaging what you bought.

        • misterpotatomato on 10/07/2015 - 09:15
          +2

          How does the PS3 know what reigon the game is playing? How does the game know to "not" use that DLC? Because it would check to see what reigon the software is.

          Programatically, it can check that (so it knows what dlc it can and cant use). So, programatically, it should be able to offer only the DLC that will work with the game.

        • lint on 10/07/2015 - 09:59
          +1

          @misterpotatomato: Each game has a unique product code for each unique version.

          So for one game, you may have a product code for:
          - Europe/Australia (and Middle East, Russia, Africa)
          - Americas
          - Japan

          Games sold in greater Asia may be identical to either the one sold in Japan or the Americas, or may be unique depending on what languages are on the disc. Sometimes there are multiple product codes for Europe when not all languages are offered on the same disc.

          The way the PS3 matches DLC to games is that it installs the DLC content into a folder with the product code. So if you bought DLC from the Australian store, it would create a folder with the product code of the version it's designed for.

          When you boot a game that has DLC, it checks for a folder with that game's product code and loads the DLC content inside it.

          You could argue, then why not just install it into multiple folders with all the product codes for a game?

          Several problems:
          - A game may not be released in other regions when the DLC was published
          - The DLC may not be localised into the languages used in other regions
          - DLC content may need to be different in each region due to censorship and other considerations
          - Publishers traditionally have separated the global market into US/Americas, EU/Australia, Japan/Asia and each subsidiary are responsible for the content in each region

          OK, you say, the PS3 should programmatically know what games the player has or does not have. That is a bit ludicrous as the PlayStation Store is not responsible for you buying the retail disc.

          It is technically possible for it to check what digital games you own since you would have also purchased it from the same store, but how would the store know about retail games?

          The only way would be to ask you to insert the disc to verify you have the game before confirming the purchase, which is a huge inconvenience.

          I have quite a lot of games on PS3, I do not want to dig through my library and insert a bunch of games for verification, for instance, whenever there is a good DLC sale.

          The other consideration is, what when there is a sale on DLC for a game I haven't bought yet, but plan to buy when the price drops. I don't want to be prevented from buying the DLC when I know what I'm buying.

          Fact of the matter is, the PS3 allows you to create accounts based in different countries, and store content is offered based on which country you signed up for. When you're purchasing content from the Australian store, it is assumed you are using that content with Australian games.

          Could it be better? Yes, I believe a truly region-free console would be ideal, where there is one product code for each game that applies globally. It is technically possible, but it would require a massive shift in how the video game industry operates to make feasible as per my points above.

          Personally, I commend Sony for making their consoles as region-free as possible unlike Nintendo, for instance, who have gone backwards on that matter.

          But if you want to take advantage of being able to play games from anywhere in the world, then you should also be aware that you must buy DLC for the corresponding region of your game.

          The OP was fully aware of that but still made a mistake. Sometimes, that happens. I've done it once too, but I don't think that's Sony's fault.

  • johnno07 on 09/07/2015 - 14:41
    +4

    I'm not saying that PlayStation's support isn't terrible (it is, in my experience), but you dun goofed, OP. The retailer has no obligation to refund/credit you for a product that only doesn't work because of a mistake on your behalf.

    Entitled to a refund: you bought some oil for your car. You got home, abs discovered the bottle was empty.

    NOT entitled to a refund: You bought the WRONG oil.

    EDIT: Did not realise the DLC had been offered to you like that on PSN. Definitely grounds for an argumeny. Carry on!

  • akqrate on 09/07/2015 - 15:27
    +1

    Buying stuff over eBay which has a huge potential to be from another region and then asking Sony for a refund on the add-on content through them… not sure why they would honour that. You should be chasing the eBay seller rather than Sony for a refund - unless it was explicitly stated that the game was US region.

    Although I'm with you on the region blocking BS that shouldn't exist since we are now in a world where we are expected to be globally competitive, I've gotta say that my experience with Sony has been nothing short of stellar.

    I find PlayStation to be infinitely more reliable than the XBOX brand - this gen especially since they screwed up last gen and knew they had to bring it.

    Their phones, their laptops (before Vaio seperated from Sony), TVs, etc. and just their general attitude to push the envelope whether it makes financial sense or not - are the reasons why I am a fan.

    Things like personal 3d viewers… just weird stuff in general that they decide to make available regardless of the market for it.

  • Lucretia on 09/07/2015 - 15:27
    +2

    well you did say you have had psn region issues in the past so you went and bought a game from usa amazon then played it on your australian psn account then bought dlc because theirs a feature on the playstation that told you too.

  • lint on 09/07/2015 - 16:21

    From your post, you've bought the US version of the game and accidentally bought AU/EU DLC, so you need a refund because you bought the wrong product.

    Although it would be nice to be offered a goodwill refund, they're not obligated to do so under Australian Consumer Law.

  • TailsK on 09/07/2015 - 17:39
    +2

    While it may not have been you desired outcome for you, I don't think you're being fair on Sony. You're actually asking people to harrass them because you decided to buy a game from a different region. That was your decision.

    It would have been great if they gave you a refund, but I think you should drop the sense of entitlement and move on. If you're not happy with your treatment by Sony, speak with your wallet and don't buy their products.

  • syousef on 09/07/2015 - 20:03
    +1

    Those of you Sony fans that are defending this, please do not cry if Sony's market share diminishes or the console division fails in future. No one has to buy a console. They buy it for entertainment. If it becomes a headache instead there is no reason left to pay the money.

    • tonyjzx on 12/07/2015 - 12:32

      Unfortunately for all the naysayers, they are the best selling console at over 2:1 outside of the US and UK, in some major markets its more like 10:1 with the xbox getting its ass handed to it.

      I'm putting it out there that the vast majority of owners do NOT make problems for themselves like this and so the ps4 will be the best selling and most dominant console of this generation and this decade.

      No ones crying but you and the OP. And to be clear, I deplore Sony's terrible customer service but I'm not blind to market reality.

      • syousef on 12/07/2015 - 19:07
        +2

        Look at where Nintendo was with it's Wii console just 5 or so years ago. Look at where they are now. Arrogance and a willingness to do stupid things that annoy you're customers doesn't pay in the long run in the entertainment business.

        • tonyjzx on 12/07/2015 - 20:51

          lack of 3rd party

          the end

        • syousef on 12/07/2015 - 22:33

          @tonyjzx:

          Nope. Very hard to develop for. There is a reasonbthe developers who wrote software for the Wii dropped the WiiU like a brick.

  • Crayg on 10/07/2015 - 07:12
    +2

    This is an interesting read. Similar thing about trying to get a refund, however it was over a hacked account and they didn't make the purchases. https://www.reddit.com/r/gaming/comments/2yq8oq/my_psn_accou…?

  • the frost on 10/07/2015 - 08:08
    +2

    I had an issue on Xbox 360. My console is Japanese (I bought it when I lived there), and I had a Japanese Xbox Live account, which I migrated to Australia later. I bought DLC for LA Noire on my Aussie account but it didn't work, despite the disc being region free. I don't quite remember what happened; I think I ended up cutting my losses. And like The Land of Smeg, I'm now on PC - I bought a gaming PC this week and love it.

  • itstuan on 10/07/2015 - 12:44

    Long story short, you bought wrong product and now crying out loud. Stick with oz product from now instead of trying to save few bucks.

    • McFly on 10/07/2015 - 13:29

      You're on the wrong site - try OzRipoff.com.au…

      • itstuan on 10/07/2015 - 13:39
        +1

        nothing to do with bargain or not, this is a forum mate

  • meong on 10/07/2015 - 16:07
    +2

    I find that there are a lot of confused people here…

    OP bought the game. Sony made available the DLC for the game for OP. Apparently, the DLC was not compatible for the game that OP paid for.

    OP was only asking for the refund of the DLC, not the game. This is not like buying a DVI cable when looking for an HDMI cable. Because it is really is just digital content and was completely unusable.

    Sony should have put some sort of warning either on the product description or a pop-up box confirming that the DLC is not compatible with different region of the game.

    • 2shoes on 10/07/2015 - 22:05
      +3

      Disagree. The content is usable, just not to the OP in his current situation. It's exactly like buying a DVI cable by mistake.

      Yes- there should be a warning. But there wasn't. And Sony's system/product isn't perfect.. but why be surprised? Is everything that you buy flawless??

      Surely Sony have paid the game developer their share of the money. Sony have also employed support staff to respond to the OP's complaint. Refunding the $ puts Sony into the negative, I don't see how that's fair at all.

  • lolmao on 11/07/2015 - 14:32

    You should've researched before you bought. DLC is not region free, it's locked to the region of the disc.

  • tonyjzx on 11/07/2015 - 16:34
    +2

    I'm of the opinion that the OP should sort this out himself… buy the AU disc, use the AU DLC content, sell or return US disc, get on with life

    I mean come on. Is this some kind of jihad?

    Sure Sony are even worse than Microsoft when it comes to console customer support but I truly believe that the OP wants his 15 mins of fame for something that is solved with a little bit of hassle and a small bit of money.

      • tonyjzx on 11/07/2015 - 17:44
        +3

        thats fine and I hope you get them as i seriously dislike sony but this sounds like some kind of sympathy play that i find personally quite pathetic, sorry

        also i dont know how to respond to your hypothetical re: smartphones

        google 'false equivalence'

      • p1 ama on 12/07/2015 - 13:01
        +4

        The fact that you admitted before

        Honestly I was surprised that Ozbargainers are divided on the subject (I was expecting a uniform flood of support haha).

        shows that you have a very serious entitlement mentality and you expect the world to revolve around you and to take your side.

        First, you're saying that common sense dictates Sony takes your side, then you expect OzB to take your side and next, you expect the courts to take your side. Just because Sony might be acting unfairly or unreasonably (in your opinion) does not make what they've done illegal.

        I think you have an issue with your perception of reality - one in which you expect others, from Sony, to people on OzB, to the courts, to agree with you because you believe you have some higher moral ground due to the 'principle' of the matter, which is rubbish. From Sony's perspective, their 'principle' is why should they refund someone who f***ed up.

        Good luck taking it to court, but remember if they don't agree with you, you'll be out of pocket a hefty bit, all in the name of your 'principle'.

        • tonyjzx on 12/07/2015 - 13:29
          +1

          The customer is not always right.

          Sony isnt the best when it comes to this. Everyone knows that. That doesnt mean that the OP isnt wrong.

  • Lockieasy on 12/07/2015 - 01:13
    -1

    Sony is heading for bankruptcy due to the growing failure of their other divisions so it's gonna be difficult to squeeze any money out of them, but good luck OP.

  • Zarcady on 12/07/2015 - 14:12
    +2

    I would be pretty pissed off if I just wasted $45 on a digital content that was incompatible, as would every single person on this forum. You are mad if you think otherwise. Are you saying if you were in OP's shoes, you would not do exactly what the OP has done and contact Sony for a digital refund? Will you just say "oh well it was my fault so I will just eat my $45?"

    And for those who are saying to do your research before making an incompatible digital content….have you known about this problem before OP has pointed it out? This is the first time I am hearing about this compatibility problem myself as I havent bought an overseas game yet but if I got a new game that I got in the mail, I would pop that in the console first, not go online to check to see if downloading aussie DLC will work with the new game that I just bought. It shouldnt be hard to give a digital refund on an honest mistake that could be easily reversible

    • tonyjzx on 12/07/2015 - 14:38

      No because you assume that EVERYONE can place themselves in the OP's shoes.

      The OP made 2 dreadful mistakes… bought the US version, and THEN spend $45 on AU DLC for it.

      I could never find myself making two such horrible mistakes, so therefore I cannot put myself in his shoes, nor could I sympathise.

      As I said, OP has to find the least dreadful way out of this and thats to sell the US version he has, then buy the AU version, then apply the AU DLC to his AU copy.

      But he doesnt want to do that… he wants to be a martyr. He says it himself, he didnt expect everyone to NOT side with him, it just wasnt on his expectations which is astounding to me.

      That is some serious delusion and really people who are they not self aware dont deserve any sympathy.

      • Zarcady on 12/07/2015 - 18:49

        I never said everyone will make the same mistakes; I said anyone who find themselves in his shoes (whether they will or not is a different question) will be pissed off. You wouldn't be pissed off if you spent $45 for naught?

        I don't see how buying an overseas game which is not forbidden by Sony is such a 'dreadful and horrible mistake'; people are out there to save money any way they can, which is why people are on ozbargain in the first place. You cannot fault him for trying to save money, irrespective of whether he was attempting to garner sympathy from unknown people on the internet.

        But the biggest catch in this whole argument is that Sony is refusing to refund a simple digital transaction with online credits that will cost them nothing; but they are more than happy to and will ban any account that attempts to reverse a transaction via their bank.

        • tonyjzx on 12/07/2015 - 20:55

          meh I dont care and neither should the OP

          does the OP want to play this game and enjoy the DLC that he's stuck with?

          then buy the AU game and get on with life instead of crying over $45

          I must be the only person who tries to make a plan to get out this situation rather than crying to ozbargain, fair trading, the supreme court and his grandmother.

          It sounds to me like buyers remorse at the end. In all likelihood Sony will NEVER refund his money (and to be sure, I think they should) so whats the best way out?

        • Ughhh on 12/07/2015 - 21:24
          +1

          Nothing wrong with saving money, but if you're going to go through "loop holes" like buying from an American seller, do your part and be smart. You can't expect others, regardless how wealthy they are, to bend over for you.

        • IdBuyThat4aDollar on 13/07/2015 - 13:32
          +1

          I'm all for buying goods from an international seller to save money (I've bought phones, camera gear, 360 games in the past), but you do your research first, see what implications there are.

          If you bought a phone from overseas and then found out your carriers frequencies aren't supported, you think the seller will refund? I'd blame myself, maybe try and sell the phone and move on.

          I don't fault OP for trying to save money, I fault him for not doing his research.

          I think any reasonable person who is smart enough to look for international sellers for a ps4 game would be smart enough to question if there are potentially any region compatibility issues and then at least google this if they didn't know.

    • p1 ama on 12/07/2015 - 21:25
      +1

      No, I have done some pretty stupid things before but I don't make a fuss and complain about it. Some examples of spending money on naught so to speak:

      • Traffic infringement - ~$250
      • Bought the wrong batteries for my camera from China - $20
      • Forgetting to check prices elsewhere before purchase - $70 more

      …etc. I goof as much as most people do, but when it's my fault, I accept it's my fault and I move on. I laugh about my own stupidity with money sometimes (I'm also an economist - in case you wanted to laugh more).

      Point is, I accept responsibilities for my mistakes, OP hasn't.

      • DeafMutePretender on 13/07/2015 - 06:11

        Seems like the person who negged ya doesn't seem like the person that accept responsibility for their own mistakes.

  • penguincat on 12/07/2015 - 23:54
    +2

    Well just to point out things this will be a long post.
    Amazon control their listings. So there is zero point saying "Sony should update it's listings". It isn't theirs to update.
    So if you want amazon to update it their listing send them a email.
    What have amazon said about the whole thing. I would be surprised if they haven't refunded you if you messaged them about it. (maybe why you haven't attacked them. As you have gotten your money back)

    Sony also has no real power to say what Amazon sells. Just as blu ray player makers don't have any power on what blu rays amazon sells.
    Amazon gets it's items via distributors. Sony are not distributors for all games only some. Rocksmith is via a ubisoft distributor.

    So ubisoft are the ones that wont apply/can apply shipping restrictions in contract restrictions with Amazon/bestbuy/walmart. Maybe anyone that flogs so much DLC instead of including it in the game should have a warning on their listings. :p
    Some games like Persona 4 arena have shipping restrictions on them due to it having disc level region blocking. Put that in a ps3 here and it will say a big NO even if you have it set to a US PSN.

    It is nowhere near as simple as the OP makes out. It wont be a easy win just a costly exercise all for $45. That you may in fact loose. Specially if you are going after the wrong company which clearly they are/where.

    In short
    Like saying everything is Sony Sony Sony fault.
    First Sony saying it was Sony's listings. No not their listings. Strike 1
    Second Sony saying they should block outside shipping etc. No that is something distributors do. They are the ones that gain or loose money for people buying different regions. Strike 2.
    If the fair trading person has any knowledge you will find these things listed as incorrect. When you get a reply.

    Third Sony being the actual recommendation to buy the DLC.
    If you where able to search for and buy the DLC via the in game menu/something on the disc you have a case.
    Outside of that it would be the same if you borrowed/rented the game for the weekend and bought the DLC on the Monday.

    You will have to prove it in court that you are not in any way liable. Any sort of liability on your behalf will likely just get your money (court fees, lawyers for you and Sony) to go bye byes.

    So if you do go to court make sure you know what you are doing. Because until now with your complaint you well don't. As 2 of 3 times you blamed Sony it was 100% wrong.

  • DeafMutePretender on 13/07/2015 - 06:17

    For the sake of consumer protection (like the OP in question), I offer a proposal: Sony should region-lock their games. Asian games for Asian consoles, American games for American consoles, Australian games for Australian consoles. By doing so, it completely eliminates the OP's situation from happening in the future. There will be no region-related problems and everyone will purchase games and DLC knowing that they will work 100%.

    How does that sound, friends?

    • McFly on 13/07/2015 - 10:18
      +2

      What a great idea - let's do the same with other things. TVs, computers, phones, cutlery, fruit… Region locks FTW!
      Let's needlessly complicate everything!
      Or, forget about this antiquated system instead.

  • ge on 13/07/2015 - 14:43
    -4

    UPDATE:
    Hey folks. Reason and fairness have prevailed (by force)

    Today is the 4th day after I lodged the complaint with the Office of Fair Trading (OFT) and I've just noticed (by chance checking my PS wallet) that Sony gave in and reimbursed my $45 in PS wallet money.

    After 8 emails and a handful of tweets from Sony arguing their refusal, no one from Sony have contacted me to inform me they have refunded the $45. I believe my complaint to the OFT made all the difference because Sony tried really hard to refuse —- I don’t know if someone from OFT contacted Sony at all, I presume they did.

    All this was a good learning exercise for me and I wish it was for some people at Sony as well. I learned I need to do more research and get my facts right. I (perhaps naively) hope Sony changes its way and become more transparent and customer friendly. Making region-blocking limitations obvious for the non-technical gamers while caring about customers when they mess up, are the right things to do. As duchy said “Companies that are not friendly to their customers have no place on the market.”

    • McFly on 13/07/2015 - 16:35
      +1

      Congrats. So, what happens - did the DLC disappear from your account?

      • ge on 13/07/2015 - 17:13

        Yes, it disappeared.

        • Circly on 13/07/2015 - 20:04
          +2

          Make sure they don't lock your account now.

        • Spawn Peak on 14/07/2015 - 10:06
          +2

          Yeah, they've locked accounts before for similar issues. Does anyone remember the PayPal PSN credit fiasco? After I took to PayPal directly to get the money I was owed from Sony and PayPal's joint promotion, other players tried to do the same but couldn't, then disputed Sony. What happened? Sony locked their accounts.

    • itstuan on 18/07/2015 - 16:41
      -1

      If OFT did contact Sony, they would've heard from them.
      Now that you got your money back, are you still continue to fight for fairness and all the Sony's wrong doing?

  • Letrico on 22/07/2015 - 12:00
    +3

    Getting DLC from AU for a US disc will fail due to multiple reason. Firstly game code is different, it might be something along GAME001US for US and GAME001EU. Different code makes them incompatible AND different region DLC have different content (censored/edited content and different language e.g. color and colour)

    To be honest I'm rather shocked that Sony is willing to reimburse you and did not lock your account straight for breaking their T&C.

    Don't be such a kid next time. It was your mistake and you are still trying to blame Sony.

    • tonyjzx on 14/08/2015 - 20:15

      IMO they are both as bad as each other… Sony run a much worse service than Microsoft and both are miles behind steam.

      I'm glad OP got his money back but IMO its a pity fsck from Sony.

      Sony's behaviour is rewarding idiocy.

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