Have anyone received their tablet and fetch tv?, its been over a month since activation and no delivery yet. They said it would take within 10 business days. Try calling no response. Anyone dealing with the same issue?
Delivery of Fetch TV and Tablet for Optus Big Home Bundle
Dominicz on 04/05/2015 - 19:27
Last edited 05/05/2015 - 12:40 by 1 other user
Last edited 05/05/2015 - 12:40 by 1 other user
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I received my fetch tv box 2-3 days after I upgraded from my old plan, however I didn't receive my tablet until a week or so AFTER my new plan was "active".
I have got the tablet.. Not the fetch TV though.
i place my order 24 march 2015. i have a new big home bundle plan active 1-2 days after that. i received my optus tv after 4 weeks waited, but still not receiving my Samsung tablet. i called them they said "we are out of stocks and waiting for Samsung shipped new stocks come" and they will post to me. it may take around 3 weeks to wait for tablet to be delivered.
i signed up start of april and the change of plan would not take effect till the start of this month which was 4 days ago. I have had to reschedule the installation (i assume install of the new router with voip for the phone line) to the 13th May so that may have delayed things. I was promised a free speedpack with this deal and my login member services does not show this is the case. atm no tv box, no tablet, no speedpack.
i will be patient so i'll wait another 10 days then i may need to give them a call…
i gave them a call last time i told them "i don't need the Optus TV set box can i return it back and swap for speed pack" they said "no". which my friend was do that and they accepted. don't know y..
I got the speed pack for free simply by asking them to tell me about it.
I said something along the lines of "I've heard about something called a speed pack - can you tell me what that is?" The phone person explained what it was and then put it on my account for free.
i had to try 4 times :P
they were extremely reluctant
I got my fetch tv box within a few days of being connected. Is your internet connected?
What do you mean by "no response"? They didn't answer the phone, or they answered but had nothing to tell you?