Hi All,
New to Ozbargain :) just wanted to let you know the horrendous experience I had with Woolworths and EDR.
This is in regards to this deal posted by tonester https://www.ozbargain.com.au/node/187874
Tried to do my online order 6x 24 packs of coke and some Easter eggs. I had some problems with the codes, called woolies, they transferred me to EDR. (To clarify they had worked earlier but I hadn't proceeded to the check out, tried to do it again a little later that's when the problems began)
The first person at EDR talked over the top of me, told me they were a targeted offer but didn't actually listen when I told him the error code. Clearly it isnt a targeted offer as so many ozbargainers have used them (didn't say where they came from). He offered to exchange my points for a credit (not happening). He told me his supervisor would call me back. Refused polite manners and ended the call without good bye or thanks for your call.
The manager called me back, same treatment, didn't listen and again said they were targeted. After some accusations she said the problem was my fault. She was disgustingly rude. I asked her to listen to what I was saying and asked her to stop talking over me. She ended the call by hanging up on me.
I called back and authorised my housemate on my online and EDR account as she was a little more cooler headed than me after that. She asked the team member to read back the notes that the manager had put on the account, one line saying that they were not my coupons and that she had explained why they won't work. After a 12 min call with the team member and a 9 min call with the manager, that was all that was recorded. The team member my housemate spoke to started off as helpful but became just as rude as the others by talking over the top of her, and couldn't comprehend why we would want to know what notes were on the account. Originally saying that she wasn't allowed to tell us what the notes were.
I didn't care too much about the coupons, if they didn't work for whatever legitimate reason, like expiry or overuse, that fine (would have loved it if they did). I just couldn't handle the disgusting customer service.
For clarification the error was "sorry, your coupon: xxxxx has now exceeded its allocated limit" after getting off the phone the error changed to "sorry, your coupon: xxxxx does not appear to be recognised by us".
OP has requested the topic to be closed as resolved
Well yeah very poor customer service, but what do you expect, you (and all of us) are exploiting their coupon system to get products way below the prices they are meant to be sold at. And then you have the nerve to ring up and ask why the coupons are not working? Because they aren't meant to be working in that way and the coupon codes are not meant to be shared they ARE targeted to specific people based on their spending habits.
Obviously that's not your fault if their system is not set up properly to use unique codes and restrict multiple codes, they have to expect it will be abused but you have some nerve ringing them up about it to complain. Still that's no excuse for poor customer service. But you seem to be acting under the impression that you were ENTITLED to get the product for that rediculously cheap price, when in reality you weren't.