Caltex Woolworths Discrimitive Service Received-What Should I Do?

grabngo on 07/03/2015 - 20:35

So I rocked up at the local servo to fill some petrol.
As I had 2 x petrol cards and 1 of them had like $5 or so,I asked the attendant if she could split the payments.
She rolled her eyes and did it.
This was approx. a month back
I looked pass it.
This week I went to fill up again…yep….it was another mistake
But I thought I would give them a chance.
Well,waht do u know…
the same lady,mind u she would be about 60.
As I walked in and told her the bowser number,se loudly yelled…SORRY
as if she did not hear
I normally have a hot head and would have said something,but as I had a function on that evening and could not mess it up,I paid and left.
Should I dob her in with her bosses and head office or not?
PS I am not obnoxious etc
I had manners at all times too.

Automotive

Related Stores

Woolworths Petrol
Woolworths Petrol

closed Comments

  • grabngo on 07/03/2015 - 20:36
    -4

    Oh,and she was good to all the other clients before me.
    not sure what to make of it…

    • [Deactivated] on 08/03/2015 - 22:40
      +6

      If she was good to all the other clients but you, then its your insecurity which is at play :( There is no reason for her to single you out to be mean to you. You misread the situation.

      • leiiv on 08/03/2015 - 22:48
        +22

        This is probably it. I cannot even grasp the situation as explained by OP.

    • Oliver on 10/03/2015 - 09:28
      +7

      Mate did you get dropped on the head as a kid?

      1. Proof read your original post. Take out the spelling mistakes and try to re-write it in a way that doesn't look like a diarrhoea of thoughts just splashing all over the page.
      2. Your complaint is that she rolled her eyes at someone with a couple of giftcards. Why did the first transaction even need to be split? Just hand her the two cards and let her do her thing.
      3. In the second interaction, all she said was "sorry?" which is an acceptable alternative to "please repeat yourself I didn't hear you". Maybe you could have walked in and said, "Hello, number 7 please", instead of just walking in and saying "seven".

      So, what, in fact, are you upset about that warrants a complaint? What did she do that was soooo horrible?
      You really do sound like an overly fragile little sensitive tulip. Especially if, by your own admission, you're normally a hothead (which presumably treats other people like shit pretty quickly if things don't go your way).

      • nailpolish86 on 10/03/2015 - 18:49

        I work at a servo and I am going with number 2. There are a lot of noises going on the store, fridges, freezers, oven.. then the console beeping. It is quite easy to mishear what people are saying especially if they walk in and just blurt out a number.

        ON TOP OF THAT you are paying attention to everything going on outside as well as inside. It isn't just a cruisy lazy job like people assume.

  • stemcell on 07/03/2015 - 20:40
    +55

    Are you on crack?, I don't see what the issue is here.

    If your such a sensitive person fill up elsewhere, but don't take it out on the old lady as that's age discrimination.

    • Jesmond on 08/03/2015 - 18:12
      +13

      Yeah, we don't want this place to become WhingeBargain.

    • pointless martyr on 08/03/2015 - 23:42
      +5

      What should you do you ask? First thing, i say, is to learn how to spell discriminative

  • Axelstrife on 07/03/2015 - 20:41
    +30

    This just sounds like you bitching for no real reason.

  • [Deactivated] on 07/03/2015 - 20:49
    +17

    Her attitude towards you or rude behaviour doesn't define your character and really means nothing to you. Easy solution is to shrug it off and pick another servo. And develop more self confidence.

    • woz on 08/03/2015 - 09:57
      +6

      This is DEFINITELY the correct answer. Unfortunately, I'm damaged so it's beyond me. If someone rolls their eyes at me, I usually reply in the most confronting way possible "Is there a problem?" combined with a death stare. It forces the eye roller to make a decision - either escalate or pull their head in. Haven't had one opt to escalate yet.

      • [Deactivated] on 08/03/2015 - 22:46
        +4

        @Woz, you act like it’s you against the world but it’s really just you against yourself :(

        Unfortunately, I'm damaged so it's beyond me

        Don't give up on yourself so easily.You're worth saving.

        Just my 2c. Please don't give me the death stare ;)

        • woz on 09/03/2015 - 14:41

          I've been told similar many many times. While I suffer occasional bouts of optimism, I could never adopt it as a default position to replace my cynicism. We're all products of our upbringing and our experiences, and sometimes the amount of therapy involved in changing one's trajectory is simply too great.

        • [Deactivated] on 09/03/2015 - 15:30
          +2

          @woz: I feel for you. I used to be a very broken and hurt inside till I changed my mindset and thoughts about positive thinking. You must really want to change inside, only then you will change for the better.

          You mentioned staring, how I would approach the situation is either take it as a compliment (you're good looking enough to warrant a stare), or if it is negative about you, shrug it off and don't allow that person's emotions to control you. Stop thinking about the negativity and don't replay it in your mind. Just think "who gives a crap what he/she thinks, I'm probably never going to see them again. That person means absolutely nothing to me".

          Remember even if you were less "broken" than you are now, not everyone in this world is going to like you. Even Ghandi, Jesus, (insert religious figure), had haters despite them being somewhat "perfect". Haters gonna hate and there's always someone out there who will always be against your opinion despite how rich or perfect you are. Change your inner monologue and live for yourself. Who cares if someone gives you the finger or criticises you? Try and control your emotions. Sometimes the best reaction is no reaction at all. Because reacting too much shows a lack of control of emotions, which somewhat shows that you are "weak" and not cool headed. You can't think straight when you are in rage.

          I recommend watching YouTube videos on developing self confidence and loving yourself. I started off with Oprah, Tony Robbins now I'm into Ted Talks.

        • momov3 on 09/03/2015 - 17:44

          @woz: A psychologist would be able to help, but they do cost money.

        • [Deactivated] on 09/03/2015 - 21:52

          @woz:

          Does any parent ever set out to purposefully messed up their kids?

          Have you heard of loving-kindness?

          We've taught it to our kids because I didn't want them to ever feel as unhappy, lonely and hopeless as I sometime felt when I was growing up.Its started as a bedtime ritual when they were 2 and I'm pretty sure they still do it every night.They are happy, resilient, compassionate kids :)

          Here's an example of a loving-kindness meditation Its worth a try. You've got nothing to lose.

        • woz on 09/03/2015 - 23:00
          +2

          @woz:

          I hadn't intended any further comment, but after multiple replies…

          Relax everyone. Like many parents of severely disabled children, I suffer from depression. While there is eventually acceptance of the path now not able to be taken, there's also regret which never goes away.

          Yes, I've seen multiple psychs. Yes, I'm medicated. And every single day of my children's lives we repeat the following bedtime mantra:

          "Mummy loves you. Daddy loves you. Fluffball (the rabbit) loves you. God loves you. You are happy. You are safe. You will have sweet dreams and a happy day tomorrow."

          There are people out there in far worse condition than I am. And other forums more suited to discussions like this. Cheers. ;-)

        • TheAccountant on 10/03/2015 - 07:53
          +1

          @momov3: Any psychologists on OzB, now is the chance you've been waiting for.

        • Oliver on 10/03/2015 - 09:31

          @Yogapants:

          He mentioned a stare. But I think you misread it. He stares at them after he calls them out. He's not calling them out because they're staring at him. So I'm not sure where the good looking thing comes into it.

        • Oliver on 10/03/2015 - 09:36
          -3

          @woz:
          I'm not trying to troll here or be a jerk or anything but here goes:

          woz can you please answer this question for me in a logical and objective way.

          How do you think that god is real, and if he is real, how do you think that he loves you and cares for you if he causes kids to be disabled and live difficult lives, and allows millions of babies in africa to contract aids etc. — while being omnipotent and omniscient.
          What sort of god would allow this to happen while having the power to prevent or fix it.

          Again, I hope you will answer this question on its face value as I'm not trying to troll or be antagonistic. Cheers.

        • [Deactivated] on 10/03/2015 - 17:26
          +1

          @Oliver:

          woz can you please answer this question for me in a logical and objective way.

          @ Oliver, you're a jerk. If Woz had an answer to that question, he wouldn't have been battling depression on and off for years.

          I have a question for you. Why do you feel the need to kick a man who is down? What does that say about you?

        • woz on 10/03/2015 - 21:04
          +3

          @Oliver:

          My wife believes in God. My scepticism prevents me from doing the same. I do not believe letting my children believe in God is harmful. Becoming a slave to religion is another matter. There will come an age when they will learn the truth about Santa, the Easter Bunny and the Tooth Fairy. And later still, they will have the opportunity to decide for themselves what they do and don't believe about religion. Until then, it's my job (and my wife's) to keep as many future paths open to them as possible, rather than taking it upon myself to shut down any of those potential paths.

    • [Deactivated] on 07/03/2015 - 21:51
      +9

      I feel you, bro.
      I'm sensitive too. If someone gave me attitude for no reason when I've been nice, I'd be upset as well. Isn't great having a reasonably good day tarnished by someone else like that - being sensitive does suck.

      But Yogapants (ha, typed that as Yodapants) has an excellent point. It's one I'll be reminding myself of in the future. The way others treat us doesn't define us. I've never thought about it being a self confidence thing before. Yoga is totally onto it there.

      Whatever the servo woman is cranky about, that's her problem. Let her deal with it and let it be her continuous burden and not yours. She sounds like a rather miserable person, IMO. Why let that misery become your misery?

      :)

      • retiredfeline on 07/03/2015 - 23:42
        +2

        I think OP missed an opportunity there.

        Instead of getting upset by this woman, OP should have done the servo woman a kindness by telling her about OzBargain forums, where people can post about perceived injustices and feel better afterwards.

        Now if more people in the world would use this service it would hugely reduce conflict in the world. Imagine that, OzBargain as a force for world peace.

        ;)

      • Baysew on 08/03/2015 - 12:00
        +4

        But Yogapants (ha, typed that as Yodapants)

        Her attitude towards you or rude behaviour defines your character not and nothing to you it really means. To shrug it off and pick another servo , easy solution is. Self confidence more develop.

    • zrach on 08/03/2015 - 00:43
      +5

      It doesn't mean that you have to harden up. It just means that sometimes, it's better to let go of the little things that won't matter in the long run. In this case, you can recognize the lady as someone who is rude but you're choosing to be the better person.

    • This Guy on 09/03/2015 - 02:22
      +1

      "I normally have a hot head"

      No offense, but the hot heads I know are always abrupt and the rudest people I know.

      Hot heads I know never consider that they may cause offence or inconvenience someone (hot heads are always 'polite').

      Hot heads I know feel it is their right to abuse and degrade others people when they offended or inconvenienced.

      Anyway, her behaviour probably has nothing to do with you:

      She is sixty, working on a touch screen computer, in a very noisy room.

      She is sixty, working shift work for minimum wage. She has no job security and is regularly abused by customers. She has to constantly look out for people trying to steal or rob her and she is probably alcoholic.

    • Oliver on 10/03/2015 - 09:31

      How were you being treated badly sunshine?

  • dylanando on 07/03/2015 - 21:12

    ive noticed this too, local shell. old bag would just chuck my drink and gum literally across her bench (literally) drink falls over i ask for a bag and i got the eye roll. mind you this lady does the same thing every morning (i get thirsty)!

  • sa5ha on 07/03/2015 - 22:04
    +4

    If you're not happy with the customer service, make a complaint. I don't think any of it is discriminatory based on what you've said, just sounds like someone with a lousy attitude in a customer service job.

  • [Deactivated] on 08/03/2015 - 00:07
    +4

    If it makes you feel better then email her bosses and tell them she's a cranky old cow. Otherwise don't take it personally.

    We have a whole post office full of them where I live. One of them told me she 'hates doing these' when I handed her a form once. I had no idea how to reply so just agreed that yes, doing her job must be terrible. I just take my business elsewhere now and have found a delightful little post office where everyone is lovely.

  • BigTed on 08/03/2015 - 00:18
    +10

    Perhaps I am stupid but I don't actually see anything in your description to be upset about.
    Woman doesn't like splitting payments across two cards - well, that's not exactly surprising. Who would since its more work for her?
    Woman (pretends) she doesn't hear which bowser you used? So what?
    I really don't see the complaint, let alone the 'discrimination'.

  • RockyRaccoon on 08/03/2015 - 06:42
    +5

    alternatively maybe its you that is being discriminatory here

    the same lady,mind u she would be about 60.

    Lady in 60's whats that got to do with the story.

    So like everything if you look for reds under the bed, you will find some.

    That said the attendant attitude isn't good. It's a service issue not discriminatory.

    Discrimination is possible, if she greets the Purple person, then the Red Person and the short person with courtesy while you as a tall green person gets the bad attitude.

    Being an Ozbargainer with discount cards isn't yet defined in legislation whereas Sex and Age are. :)

    • RockyRaccoon on 08/03/2015 - 06:52
      -6

      Some STUPID ozbargainers voted down your additional comment - Why I have no bloody idea. Maybe because they like many here love to show disapproval of something rather that understanding how negative votes are used here. A comment to explain what they don't like is more of use.

      Because of that stupidity I missed your point that she was nice to the others in the line before you. (yes I know my comment maybe discriminatory against these fools!!) :)

      Now were any of those the same of the same ethnic background, age, sex etc. You would have to find a trend with factors as defined in legislation and that will take time, unless of course she tells you something that indicates this. Rolling eyes isn't one of them. eg. maybe you remind her of a relative she doesn't like…

  • mooney on 08/03/2015 - 07:00
    +31

    I know exactly how you feel. I'm English and made myself a cup of tea at work this week. This person said to me, "you people drink a lot of tea"

    You people?!?

    When will this madness end??

    • [Deactivated] on 08/03/2015 - 17:38

      LOL

    • microsnot on 08/03/2015 - 23:35

      zOMG that person is obviously a Reptilian

    • bought on 10/03/2015 - 10:32

      or "yous people…"?

  • snappy1234 on 08/03/2015 - 07:47

    @mooney

    "You People"

    :)

  • vikvance on 08/03/2015 - 07:56

    Yes, you should complain about the attendant's bad service attitude.

  • windale on 08/03/2015 - 08:08
    +8

    Next time just say to her, "sorry I don't know the bowser number, It's that white car out there" and point vaguely in the direction of the bowsers. She will love you even more then.

  • pjcook on 08/03/2015 - 08:19
    +2

    hmmmm comments like "cranky old cow" nothing discriminatory there!

  • srhardy on 08/03/2015 - 08:54
    +1

    buy petrol else where

    • Flying Ace on 09/03/2015 - 02:32

      Why should the OP be inconvenienced because of the actions of one miserable employee?

  • cloudy on 08/03/2015 - 09:31
    +1

    I think if you are genuinely concerned about the rudeness, you should complain to management about poor attitude to customers.

    That's the right thing to do.

    I think your mistake, and the backlash you feel right now, is the way you describe the situation and describe the offender.

    There was also a good comment from someone above about letting small things go. She probably has problems in her life she is letting out inpublic. Sure iit's not nice on you, but I feel sorry for the lady who I would only assume has other issues in her life making her so cranky. So instead of feeling discrimated against, maybe feel lucky u don't have her problems.

  • Speckled Jim on 08/03/2015 - 09:56
    +5

    I'd have gone full Basil Fawlty on her ass…

    SORRY?

    NUMBER FIIIVE!

    Do you, by any chance WEAR A HEARING AID?

    Yes?

    WOULD YOU LIKE ME TO GET IT MENDED?

    So be Basil. He's the boss. She's Manuel. Or that deaf old lady who complained about her room.

  • rbrb on 08/03/2015 - 10:55
    +2

    If she was rude or unprofessional then report her to her boss. Manners cost nothing and you should not need to go elsewhere because of her.

  • Adz81 on 08/03/2015 - 12:15
    +1

    Just move on… You've already taken a "discriminatory" approach by making sure we knew that she was, "…the same lady,mind u she would be about 60…" so take the eye-rolling and move on…

    Also, "…I normally have a hot head…" pretty well contradicts the, "…PS I am not obnoxious etc…"

  • minniethemoocher on 08/03/2015 - 12:37
    +3

    I must admit I cringe when I see a sixtyish woman in customer service. Most (but not all) of them have a terrible attitude. I suppose I can understand them hating their job , I mean who really wants to work a crappy customer service job when you are sixty. But they have taken the job and they need to deal with it & not take it out on everyone else. People might think I'm ageist, but im talking from experience, however I have had some wonderful service from sixtish women and some terrible service from younger women too.

    • RockyRaccoon on 08/03/2015 - 14:01
      -1

      Wow what generalisation and you are right it is ageism - which is another word for discrimination.

      At least the 60 year olds will at least serve you as they aren't too busy texting.

      Maybe they react to your cringe, they even though 60 are also people who are "sensitive OLDage people" :)

      But like everything Generalisations are what got us into this mess

      • minniethemoocher on 08/03/2015 - 14:43
        +2

        No it's a personal opinion from previous experiences. Calling it discrimination is political correctness gone wrong. The definition of discrimination is "action that denies social participation or human rights to categories of people based on prejudice". I treat EVERYONE in customer service with a great deal of respect because I know what a crappy job it can be.

      • Titus Canby on 09/03/2015 - 05:45

        At least the 60 year olds will at least serve you as they aren't too busy texting.

        isn't a generalisation then.

        • RockyRaccoon on 09/03/2015 - 07:36

          Of course, That's why I made it to highlight how one persons comment can always be taken another way….

          It all depends on how you want to be offended.

  • WatchNerd on 08/03/2015 - 14:09
    +1

    Keep going there but use your phone to record the exchange, you might get your story on A Current Affair and meet Tracy Grimshaw.
    Turning a negative into a positive right there.

  • momov3 on 08/03/2015 - 17:50
    +1

    I don't know why people are asking you to ignore and move on. There is no excuse for rude behavior when you are doing them the favor patronising their business. The least you can expect is courtesy without being humiliated. Just email the Head Office and make sure you document the time and describe the incident, better still name her. You will be surprised how seriously head office takes complaints, which is why every bureau and store has a dedicated complaints department that responds to feedback. I bet you will hear from head office and at worst, they will feedback to her about her behavior, at best you might be given a voucher of some sort. With casual jobs being so hard to find these days, there is no excuse, if she does not know how to treat customers, there are many others who can fill her role. BTW, having personal problems of your own is no excuse for letting it off at your customer. Try that while working in a professional office environment - huh say I have worrying problems, am I allowed to be stroppy at customers? No way, the boss will show me out the door. All it takes is one customer complaint and one warning.

    • Flying Ace on 09/03/2015 - 02:35

      Well said. There is not really any excuse for treating customers badly. If your home issues or whatever are so profound that yiy have to take it out on the people who effectively pay your wages then perhaps some extended sick leave is in order.

    • This Guy on 09/03/2015 - 03:52

      Petrol stations aren't professional offices.

      Workers are stuck breathing hydrocarbons, including plenty of carbon monoxide, while serving customers that don't want to be there. Who honestly looks forward to paying for fuel?

      How many times a week are you threatened with violence in your professional office?

      How many times a week do your customers do something that directly risks your life?

      How many times a week do you hear a different customer lose their partner/parent/child/close friend or job?

      How many times a week do you have to negotiate a payment from someone willing to lie to get out of payment?

      On top of all this, how many professionals do you know that are micro managed?

      Don't get me wrong, many jobs are worse, but petrol station attendants’ problems are usually all 'professional'.

      • tikei on 09/03/2015 - 05:01
        +2

        I think most of us have gotten used to Australia's low service standards and, being exposed to it everyday, think it's normal and ok.
        I didn't think too much of this until I went overseas to Japan. The staff at convenient stores, petrol stations and every other shop I stepped foot into all had fantastic manners and actually looked enthusiastic about their jobs.
        If people have a job they don't like, they either need to find a different one or hold it in and compose themselves well. Keep in mind that they are employed and paid to generate business. Bad customer service does not do that.

        • This Guy on 10/03/2015 - 02:14
          +1

          I think it's more most of us have gotten used to treating Australians who serve us like rubbish. Just because you're treating pump jockeys right doesn’t mean everyone else is.

          Even the companies treat employees poorly. Most are on $10/hr. The staff on the books are casual (can't buy a house). Most places expect at least 30 minutes of unpaid work each shift. It's not uncommon for staff to work 8 hours with no food or toilet break. Many places will give staff less 8 hours off. There is no overtime or public holiday loading. And many places make employees pay for drive offs.

          You work when you’re told, for what you’re told. Unless you've been in the industry 5+ years your shifts will collide with your friends and family's free time. There are no career prospects and other employers won't consider you because they think you are lazy.

          You know your store is about to go bankrupt as the franchise keeps raising fees. You know it is going to be bought by someone who is going to offer you either $10/hr or the door. Yet you need to keep a sloth eating grin on your face while customers abuse you when you look up or miss-hear because your franchise has service standards and will fire you if you don't.

          Why work pumps? You see the little bit of happiness that your kindness brings to some of the folks working the worst jobs in our country.

          I understand why conditions are the way they are and that many industries have it worse. But almost any other business that treats frontline staff like this fails.

          Petrol is more expensive in Japan:
          http://www.globalpetrolprices.com/Japan/gasoline_prices/

          If you were willing to pay 20c/litre more than the next servo down the road I am sure you could get great service.

      • nailpolish86 on 10/03/2015 - 18:51
        +1

        You. I like you.

  • [Deactivated] on 08/03/2015 - 20:31
    +5

    How about some empathy? Because life can suck so bad sometimes.

    Who knows what could have happened to her earlier? Maybe she walked in on her husband of 35 years in bed with their grandson's girlfriend? Or maybe she got kicked out of the house by her daughter and is having to sleep in her car? or worse, maybe nothing happened. She just woke up this morning and had a good look at herself in the mirror and wondered:

    "where did all those years go? When did I give up on my dreams? what have i done with my life? How did I become this 60-year woman who works at a servo?"

    The poor thing. How depressing would that be?:( You should go back to that servo and give her a hug, just to cheer her up some :b

    • momov3 on 08/03/2015 - 23:46

      OK OK Jar Jar, forgive her maybe for having a bad hair day…..but a big bear hug is being melo dramatic don't you think! She may be a not so very huggy huggy person.

      • woz on 09/03/2015 - 14:34

        Yep. She might just be a sue your arse off for sexual harassment kind of person.

        • momov3 on 09/03/2015 - 17:42

          Like anyone wants to sexually harass a grumpy 60 yr old woman? NOOOOOO…….I am not being discriminatory here - don't neg me! (Just going by the fact that she is a 60 yr old woman who is grumpy and has the habit of rolling her eyes upwards….) Need to ask OP how he knew she's 60.

        • woz on 09/03/2015 - 19:19

          @momov3:

          Just like someone's trash is another's treasure, someone's friendly hug could easily be another's sexual harassment.

    • Hahuh on 09/03/2015 - 22:58

      Why is it always about promiscuity and infidelity with you?

      • [Deactivated] on 10/03/2015 - 07:51

        What do you mean? I've been having sex making love to the same woman for the past 11 years.

  • tikei on 08/03/2015 - 22:12
    +2

    People might not agree with me, but I think people should not take their personal issues to work. They need to be professional. Treating their customers poorly because of them having a bad day or having personal issues is not an excuse. If op is that bothered about her attitude, he should report to her boss. Chances are she'll just get warned. If she does get sacked she would learn to be a better staff at her next job.

  • altomic on 08/03/2015 - 22:33

    You need bikies

    • cloudy on 08/03/2015 - 22:37
      +3

      Or try what I try sometimes. When I meet ultra rude people, I make an extra effort to be overly polite and kind. Tis generally shocks a lot of people, great to see the reaction, whatever that reaction may be.

  • leiiv on 08/03/2015 - 22:43
    +4

    I have read and re-read your post but still could not fully understand what your problem is. Did she charge you wrong amount? Or perhaps insulted you? Is it the sorry thing that you considered as rude?? What is the issue here??

    • Mysterious on 08/03/2015 - 23:36

      His issue is that when he approached the register the staff lady supposedly didn't hear him so she yelled "SORRY", where as OP believes she should have said something like "sorry what was that?" or "I didnt quite catch that". Tbh, no one here has the right to make a judgement on this. No one knows any backstory, no one heard the ladys tone or observed her eye gestures. She could have been pissed off at her job, she could've raised her voice because of a racial stereotype she has, or something else.

  • belongsinforums on 08/03/2015 - 23:03
    +2

    I get it! It's a puzzle, right OP?

  • urzu on 09/03/2015 - 00:00

    Plenty of people are more than capable of providing good, friendly customer service. If I had the time and felt like I'd just been treated badly, I'd make a complaint.
    (On that matter, I advise against ever using Peking International Airport. Security guys are the unfriendliest ass*s. Literally throw your passport to your face without ever using any form of politeness. No hello, goodbye, please or thanks. Rudest people on the planet. Doesn't make me want to visit China again, so I won't => change service station if you don't want to make a formal complaint)

    • momov3 on 09/03/2015 - 00:11
      +1

      'Beijing' you mean.

  • AMLagonda on 09/03/2015 - 02:30
    +2

    This thread is funny….wow just wow its the school yard :p

  • Flying Ace on 09/03/2015 - 02:39
    +1

    Welcome to airport workers the world over. It's not just limited to China.

  • Ughhh on 09/03/2015 - 03:02
    +3

    One time I went into a store, the girl didn't say "have a nice day" to me. Felt much discrimination and much upset. Such wow.

    On the serious note, if OP gets this upset over something so little and unimportant, I can't imagine how you would respond if someone called you a rude word.

  • currentfad on 09/03/2015 - 08:19

    Thought this was a poem. Was disappointed.

  • mshanann on 09/03/2015 - 10:16
    +5

    Did you just call out a bowser number?

    Or did you start with a pleasantry followed by the bowser number and a please?

    For example

    5

    versus

    Hi, how's it going? Number 5 please.

  • FrasierCrane on 09/03/2015 - 14:25

    Either you're bad at English or just plain awful at Haiku's.

    • [Deactivated] on 09/03/2015 - 16:16

      You should've written that in the form of a haiku, dude.
      So close.

  • johnno07 on 09/03/2015 - 17:01

    I am still cannot make heads or tails of this story. Kudos to those above that seem to understand what he's complaining about.

    • momov3 on 09/03/2015 - 17:52
      +2

      It's OK. Slow news day (for the last 2 days ie ), …and everyone wants to join in. Maybe 1/2 of us don't understand what the problem is about, but the original subject matter has deviated so much that….it doesn't matter. Bring on the next topic!

  • tonyjzx on 09/03/2015 - 17:35
    +1

    vote with you feet or your accelerator pedal

    dont go back

    i stay with 3 servos in my area because the people there are nice along with good prices

    its not like as if servos are a dying breed

  • IMBI3 on 09/03/2015 - 18:54
    +3

    get a life and move on

  • ankor on 09/03/2015 - 19:23
    +2

    Ask her why she's playing hard to get. Maybe if you sleep with her you'll get free petrol!

  • Lancerx on 09/03/2015 - 19:59

    LOL…It never stopped amaze me what kind of post you could see on OzB forum…just wow…

  • rinco on 09/03/2015 - 20:06
    +4

    An old lady has trouble hearing someone. Time to post a complaint on the Internet. What a bargain.

  • Weezle on 09/03/2015 - 21:50

    OP probably complains about the blind having trouble seeing as well.

    Seriously, get a life and move on.

  • Azn310 on 09/03/2015 - 21:55

    Good to see everyone got involved in such a lively discussion. Just a friendly reminder, our OP has moved on long long ago. You can leave your message here but there is no guarantee it will get to him.

  • altomic on 09/03/2015 - 23:04
    +3

    Human Rights Commission.
    Also write a let to your local parliamentarian, both state and federal and lower and upper houses.
    Also start a petition at change.org
    Don't forget the ombudsman

  • Geewhizz on 10/03/2015 - 08:20
    +2

    I'm thinking the SORRY was because she didn't hear you??

    With the number of people who go through a Woolworths Petrol station, it's highly unlikely she will have remembered you as the cheapskate she served a month ago. She probably gets a few of them.

    • Harold Halfprice on 10/03/2015 - 09:25
      +1

      careful - don't call the OP a cheapskate
      he might make another thread crying and asking everyone if he should do something about it

  • ratbag on 10/03/2015 - 13:23
    -7

    I find it hard to believe all the comments saying he should just suck it up. He feels he has received 'discriminatory' service, not just 'rude' service, and feels aggrieved enough he he has come to this community seeking help. We all get rude service and just because its common doesn't mean we should accept it. You should be professional in any work you do, no matter how menial or how much you hate it, and not be passing your bad day onto customers, should you not?
    Regardless, he said 'discriminatory' service. He rightly hasnt mentioned it but its clear from another post he/she is an immigrant. He may be of ethnic or religious minority. How many of you would be saying the same thing if he mentioned he was negro or wearing his Salwar kameez or fez or his Kipa? As a society we are aiming towards being open, honest, considerate and tolerant of others and of stopping people ruining other peoples peace simply because of who they are or lack of consideration, so no, dont just accept it.
    So to the OP, I think next time it happens, just be polite and ask her directly if she has a problem with you remarking on previous brusque service. I'm sure it will stop once shes been called out on it, if not the next time have a brief chat with the stations manager.

  • youbeokay on 10/03/2015 - 14:44

    Im coming for the replies…

  • grabngo on 10/03/2015 - 21:18
    +2

    Thanks one and all for the feedback.
    If we could buy petrol online….
    Not sure what to make of this thread.
    I know how customer service works etc
    With businesses doing it so tough,I would have just expected decent customer service.
    Not exceptional service,just decent customer service.
    Some comments were a bit harsh ie I should harden up and deal with the nasty pieces of work out there.
    Noticeably,customer service as the name recommends,is meant to be a service to the customer.
    Anyway,I will accept and take the recommendations and consider them.

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