So, sometime in late December, I registered for Motorpass for my company. I never received any correspondence from them until 17th of January, in which I received the card and I activated it (to clarify, the card MUST be activated to be used. This is not optional; without activation, the card is useless).
This morning I received an invoice for ~AU$150. This is the first ever invoice they've sent me. This totals 3 emails from them, the first being account activation, the second being confirmation of activation, both in mid-late Jan.
The breakdown of the charges are
Previous month ~$61. (registration and monthly account fee)
This I got slapped with a ~$150, of which only ~$50 is fuel, late Fees ~$27.xx, and another monthly charge. (I haven't been travelling on the business vehicle much on the count of holidays).
I called them moments after receiving the bill and was told they'd waive the fee out of "good will". Now, I have dealt with billing departments a whole lot, so I know what this means. It means they record that they've done you a favor, and the consumer is admitting fault. I kindly refused this as acceptable resolution. I wanted a proper resolution so I requested my first invoice or proof they've sent the invoice (ie. forwarding the first email with the time stamp). The person on the phone repeatedly told me that the policy is that they waive it once off. They are not going to produce any proof they've sent the invoice, again, citing that it is "policy" without actually telling me what the policy is. I'm also told that I need to pay in full before they can resolve any billing issues (someone please advise if that's a rule/law here. As far as I know, I don't pay until I am satisfied or the correct invoice is sent to me).
I don't have much time to talk to them, I hang up and promptly paid. I sent proof of payment to them and asked them for the account to be closed. I am told I cannot have my registration fee waived (although I am not satisfied with their "service" and its only been 2 weeks), and I have to pay for the month ahead, and the month before my activation.
Overall, I'm out $100 bucks to hold their card for 2 weeks, and used once.
Editing to make charges clearer.
I'm confused.
What are you disputing? Just the $30 late fee, because you didn't receive a bill? How does that become the $100 at the bottom of your posting?
If this month's bill is $60, and $50 of that is fuel, what is the other $10 for? What is last month's $61 for? Are you disputing some or all of that as well?