[Sorted] Soniq TV Arrived with Cracked Screen, Am I Entitled to a REPLACEMENT?

jonathonsunshine on 06/11/2014 - 13:44
Last edited 06/11/2014 - 20:48 by 1 other user

I bought a refurbished 51" Plasma Soniq from the manufacturer ( https://www.ozbargain.com.au/node/166516 ) and it arrived with a broken screen. They seem to be keen to issue me a refund but I really want a replacement. Am I entitled? QLD consumer legislation is quite clear that it's my choice but the Victorian legislation (where I'm assuming they are based) is a little more ambiguous.

Cheers.

Also, I'm assuming the replacement they world's offer would be one of these two, any idea which I should go for if I have choice?

http://soniq.com/au/shop/televisions/plasma-tvs

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  PVA on 06/11/2014 - 13:52

  +5

  If they havent got an exact relacement for a refurbished model then I would think it is fair you get a refund. I dont see how it would be that they need to replace a refurbished model with a brand new one.
  Would be different i guess if the item is new.

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  Sweaty-penguin on 06/11/2014 - 14:32

  If they dont have another refurbished exact model all they do is offer a refund or a repair.

  • 

    ESEMCE on 06/11/2014 - 14:50

    Or an equivalent or better alternative at no extra charge.
    But it's up to them whether they're willing to do that.

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  Cheeper on 06/11/2014 - 15:01

  +1

  Take the refund and order another one?

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  pjetson on 06/11/2014 - 15:23

  +1

  Could it be that they don't have any more, and that's why they want to issue a refund?

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  jzdhgkd on 06/11/2014 - 15:58

  I think it's fair they offer a refund or repair if they don't have another refurb unit. Otherwise anyone could buy a refurb, "oops" it broke in the post and then get a new model at a refurb price.

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  jonathonsunshine on 06/11/2014 - 16:10

  Turns out they had one left out the back so I'm pretty happy about that

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  COR80 on 11/11/2014 - 03:41

  I had a similar bad experience with the same deal from Soniq.

  After some back-and forth emails when first discovering my paid-for order had been cancelled, I received my replacement order from Soniq on Friday, and am very happy with it.

  Soniq did not handle the original orders well (which was my complaint, as my order was randomly cancelled), and "Beatrice" (at Soniq) bore the brunt of my unhappy correspondence, and no doubt many others as well.

  Beatrice handled my dissatisfaction with complete professionalism at all times. She promised she would make amends, and certainly did so.

  Much of the problem appeared to be in the warehouse, with staff inadequately packaging TV's for transportation. Beatrice expressed her own disappointment with news of this, did not try to excuse herself or the company, and simply rectified the problem.

  After a bad start that did not seem to be any fault of her own, she turned a completely negative Soniq "experience" into a better one.

  Soniq really stuffed up with this deal, which I assume was largely related to a third-party who attempted the flog the refurbished units in a slip-shod manner.