Samsung washing machine stopped working after 10 months - no receipt

Lcrackinalong on 10/10/2014 - 19:39

Hey everyone

During the Boxing Day sales I bought a 7.5kg samsung washing machine from masters for about $550 through click and collect. When I got there they mistakenly gave me a 8.5kg top loader instead worth around $850 which I didn't realise until the missus told me after setting it up. Thinking I've scored a bargain due to the incompetence of masters staff. Now 10 months later it's stopped working and after a $120 call out discovered two communication motherboards have gone and will cost around $550 to repair. Obviously this is still in warranty however due to receiving a different machine the receipt doesn't match the one that has stopped working. Being a woolworths employee I'm reluctant to take it back to masters and demand they fix it as they could consider this theft despite it being their mistake. Anyone have ideas on what I should do because obviously I don't want to buy another washing machine. Thanks for any ideas

Electrical & Electronics

Related Stores

Masters Home Improvement
Masters Home Improvement

Comments

  • adamren on 10/10/2014 - 19:50
    +5

    Be honest. Explain that you told them and they said to keep it, if that happened. It's beside the point anyway.

    They can trace the sale with your credit card and date anyways. Fact is you paid $750 for a machine and it's broken before it's average useful life.

    • RyanMK on 10/10/2014 - 20:25
      +8

      Be honest. Explain that you told them and they said to keep it, if that happened.

      How is that being honest?

      • adamren on 10/10/2014 - 20:59
        +6

        Context… read again.

        "… if that happened"

        From personal experence I was told it was their mistake and to just keep it to save the hassle. Good CS.

        Again it happened but a much lower value, less than $20 and called and they said thanks but it's OK.

        I bet if OP had told the store they would have said keep it if you want.

    • nikey2k27 on 13/10/2014 - 22:47

      Do you know any work at masters? Get them print you up receipt. store manger can asshole if he want about it

    • [Deactivated] on 11/10/2014 - 18:24
      +8

      ORLY?

    • NGPriest on 14/10/2014 - 18:14
      -1

      If i have you $100, by mistake…
      Have you committed a crime…? :S

      • humdogg on 16/10/2014 - 09:58
        -1

        Yes, if you don't return it.

  • adamren on 10/10/2014 - 20:33
    +2

    Wouldn't go so far as to call it a crime. It's up to Masters really, but it was accidental and it happens. Have had this happen before and heard of it also and most if not all the time the vendor said 'Thanks for telling us but you can keep it, it's out mistake'.

    It's only a $100 difference or about 12% difference. The dispatcher would have learnt a lesson and or been punished. Their processes failed. It cost them. If it was a $30 item and they were given a $3000 item then most honest people would give it back wouldn't they. But in this case I don't think Masters would care too much, they're a huge company and despite starting out losing money, Coles will survive and Masters has plenty of revenue and margins.

    If it was Good Guys, they'd probably want it back as they're smaller and a proprietor franchise model, but they're dodgy. Marking Breville blenders as $119 but sticker on box has $109 and they pretend to give a cash discount of $111 or so (as happened to two naive people I know) is dodgy to me. Bad taste and reputation in my mind. Maybe Masters have done stuff like that too but I doubt it as they're in a much healthier financial position to handle it and have better processes and standards.

    • StewBalls on 11/10/2014 - 09:40
      +8

      There is also the likelihood that they were simply out of stock of the 7.5kg model, and rather than waste their own time & effort with backorders, or dick the OP around waiting, they did them a solid & sent out the next model up…this has happened to me a few times, and it's always a pleasant surprise.

      I called up the first couple of times it happened, and the retailer's response was pretty much as you said, thanks but just keep it! Now I don't even bother calling… :)

    • berry580 on 12/10/2014 - 00:51

      I thought masters is making a loss along with big w.

    • t_c on 10/10/2014 - 21:36
      +31

      Looks like OP didn't realise the mistake until the machine broke and checked the receipt for warranty purposes, ;)

      • humdogg on 16/10/2014 - 10:21
        -1

        Looks like OP didn't realise the mistake until the machine broke and checked the receipt for warranty purposes

        Don't know why this got voted up so much.

        which I didn't realise until the missus told me after setting it up.

        To me, it looks like OP didn't realise the mistake until the missus told him after setting it up.

        It's probably dishonest what OP did but context of it all makes it not such a serious matter.

    • Tafe on 13/10/2014 - 15:53
      +5

      "Um, is this even a serious question?" Source: A criminal lawyer.

    • exp1 on 15/10/2014 - 15:31
      +1

      …. the DPP will fall off his chair upon hearing the magnitude of this alleged theft. EW AW EW AW SOMEONE CALL THE SWAT TEAM!! CODE RED. The Police don't have to resources to pursue something this trivial.

      Imagine the onus of proving that OP had 'realised the mistake' beyond reasonable doubt. Let the police worry about more serious crimes. I know that petty crimes should be prosecuted in certain circumstances but this isn't one of those cases. The same resource would be better allocated to achieving better outcomes and it would not be in the best interest of society to pursue this.

      • Bren20 on 17/10/2014 - 09:15

        Except that it could also be a civil case, and you never know what woolies will do.

  • 2jzzzz on 10/10/2014 - 21:14
    +14

    Show your bank statement and say this is how much you paid for the machine. Play dumb and say you didn't realise.

    • [Deactivated] on 10/10/2014 - 21:20

      it is not just about the price difference - the receipt is for a different product

      • diddy50 on 13/10/2014 - 23:02
        +1

        He is suggesting to not use the invoice just the bank statement for proof of purchase

  • boonanza on 10/10/2014 - 21:34
    +7

    Are you people for real? They purchased a washing machine and were given the wrong machine instead of a 7.5kg they got a 8.5kg & it's not like they staked out Masters to get their prize in the early hours of the night. Fair dinkum if you have no positive or helpful comments to give then maybe you should shut the f*#$ up….

      • adamren on 11/10/2014 - 17:22
        +6

        Pfft, if Masters calls cops on a $100 difference of a 1 kilo extra machine they're not only wasting everyone's time but being a bit OTT.

        The cops will laugh but try to keep a straight face. A hundred bucks to masters. That's like lost change down the couch seat to them. Not even a rounding error. Small 'mom and pop' type store? Then yeah, take it back, but Masters is no small biz.

      • Flying Ace on 12/10/2014 - 08:44
        +5

        Seriously? Call the police? What would they say? "We made a mistake 10 months ago by giving them the wrong washing machine that was $100 mor expensive, and they kept it. Come and arrest this criminal!"? I think everyone needs to get off their high horse - would any of you seriously not keep a better product that a massive company like Woolworths gave you by accident?

        • Speckled Jim on 12/10/2014 - 11:50
          +2

          Let's see here…

          850 - 550 = 100

          in the alternate reality inhabited by adamren and Flying Ace.
          How wonderful for you both.

          I can't imagine the deep satisfaction you both feel when creative accounting methods are used. Theoretically, you could exaggerate the discount you received. Or in this case, really minimise the gain to…oh I dunno, a third?

          Please mods, make a special OzB award for these geniuses!

      • striker5950 on 15/10/2014 - 01:46
        +1

        @rpro U sir are an idiot lol

  • twocsies on 10/10/2014 - 22:08
    +9

    I don't believe that there is any crime here. It is the responsibility of the store to provide goods as ordered, not the responsibility of a purchaser to verify that the goods are exactly as ordered.

    It's not the consumer's responsibility to inspect goods and pick up errors. Simply claiming "receiving property by mistake" places culpability on the consumer and absolves a store of any responsibility is ridiculous. Unscrupulous businessmen would just make a scam like this. Why would the system permit a scammer to intentionally deliver a defective product and then refuse to provide any warranty service because of a model code discrepancy?

    Isn't the 'Match description' aspect of Australian Consumer Law applicable in the situation? "A supplier or manufacturer cannot argue that the consumer inspected the goods before purchase and should have picked up any errors in the description."
    http://www.consumerlaw.gov.au/content/the_acl/downloads/cons… (page 15)

    Is there any substantiation to this claim that it's illegal, with direct applicability to consumer actions or an actual example of case law?

    I'd think you just tell Master's that it's the product they provided at the Click and Collect, and that it's broken and you need it fixed.

      • twocsies on 10/10/2014 - 22:33
        +3

        Why do you make this claim. Do you have a single case law to provide? Do you have a single pdf from a government agency with a similar situation? Obviously, the answer is no because it's the duty of the supplier to ensure that the goods match the description, not the duty of the consumer.

        • [Deactivated] on 10/10/2014 - 22:36
          -2

          These cases are in the lower level courts every day and they are not published decisions. I work in this area - do you? Look at the elements of the offence.

        • [Deactivated] on 10/10/2014 - 22:40
          +2

          Of course the supplier has obligations. Who said they didn't? We are talking about a situation where the consumer takes advantage of an honest mistake in a dishonest fashion. Do you think keeping an extra $50 incorrectly given to you by a cashier is ok? Under your logic it was their obligation to pay you the correct change - right? You will find that is theft if you knew they gave you $50 too much.

        • twocsies on 10/10/2014 - 22:42

          @rpro: How convenient.

        • [Deactivated] on 10/10/2014 - 22:58
          +2

          @twocsies:

          Mate in some states people are charged with theft for taking hard rubbish left out for council collection. I am not saying it is right or wrong - but I do know it is not hard to meet the elements of a theft offence from experience. What the OP says meets the elements and there are plenty of over zealous police who would have a go if he admitted the facts to them. He would have to confess that he knew he received the higher value machine and then did nothing about it - otherwise there wouldn't be enough evidence to proceed with a charge.

          http://www.theage.com.au/victoria/green-light-for-hard-rubbi…

        • twocsies on 10/10/2014 - 23:14
          -4

          OP should simply contact the Office of Fair Trading in the state of the supplier (likely the same as the state where the consumer lives) and find out whether a discrepancy in model number is analogous to difference in colour of a bicycle.

          This is a more common issue nowadays because suppliers often try to sell gray market mobile phones with slightly different model numbers, yet they seemed similar enough to the products description.

        • twocsies on 10/10/2014 - 23:15
          +5

          @rpro: Sorry, the issue of hard rubbish is not analogous to an issue of a supplier providing goods that are not identical to the description.

        • [Deactivated] on 10/10/2014 - 23:22
          +2

          @twocsies:

          You are confusing Australian Consumer Law obligations which relate to the rights of consumers in respect of goods and services - and criminal law. They can and do operate together. It isn't one or the other. Are you of the view that if I order a $30k Hyundai new car and am delivered a $100k Porsche in error - that I can simply keep the Porsche because it was the suppliers mistake?

          You are approaching this from the wrong angle - even if a supplier makes a mistake compared to what is described - it doesn't mean that the recipient can't find themselves in a dishonesty offence. That's my point. Everything you are saying about consumer law is correct - but it isn't a defence for theft (if the elements of theft are made out).

        • twocsies on 10/10/2014 - 23:39

          @rpro: Why is their any "of the view". There is law and precedence. Not garbage by the side of the road to parrot like a windbag. Nor fictional examples. It is the responsibility of the supplier to pick up any error in the description, not the consumer. Model number is a descriptive term, as is washer capacity. Supplier is legally obliged to repair or replace those goods or the goods were delivered to the Customer as a result of the Supplier's error. No further comment.

        • Ughhh on 11/10/2014 - 00:26
          +1

          @twocsies:

          It appears that the supplier had no idea that an error was taken place, mistakes happen, we're human, its not like the supplier purposely gave the OP the wrong product and refuse to repair it.

          Im sure the supplier would have no problem in repairing the product IF the OP had a proof of purchase. The problem is, OP has no proof that this particular product was purchased from Masters, and not from another store or was a stolen product. Otherwise I could buy a cheap fridge from a store, using that receipt claim I was given this old broken fridge and get it repair/replaced for free.

        • twocsies on 11/10/2014 - 03:27

          @JLove: Yes, I agree with you. Although it might be a supplier error, difficulty arises to provide any proof of the purchase. The best scenario is if there is a "warranty card showing the supplier's or manufacturer's details and the date or amount of the purchase" receipts-and-itemised-bills. It would be much more difficult to convince Masters or Samsung to recognise a proof of purchase that does not list a serial number or model number matching the existing washer.

          One thing that seems weird about the situation is that the problem with the washing machine: "two communication motherboards have gone". Why would the washing machine have two main boards? Also, it's not just one but two… why are multiple PCBs gone? Although they can be replaced, unless the faulty power supply or whatever caused the problem is rectified, won't the problem occur again? Perhaps OP could call a different washer repair company and find out if what the first company said is reasonable (and a reasonable cost).

          Replacing a (single) main board is not so unusual for a Samsung washing machine but would be covered under the two year warranty: Review by Pilgrim11. But also see the review by Blue Hills where the repairman replaced several parts in the Samsung washer (including display panel control board) yet three days later it had the same error again.

        • adamren on 11/10/2014 - 17:26
          +2

          @rpro: That's a stretch. If you're buying from a guy that sells Porsches along side Hyundais, then something is wrong, he's winning. 330% difference is not 12%. Let's not exaggerate just to make a point.

          Point is, it's no biggy. Not bloody murder let along a mosquito bite.

          It's OP's moral and ethics. Not all immoral things are illegal and not all illegal things are crimes everywhere.

          Laws are made by moronic pollies and judges, they're not perfect.

        • TQS on 13/10/2014 - 22:50
          -2

          @rpro: man, I have used up all my negative votes on this rpro guys… I really wish they'd allow more then 5 neg! Excuses my language, but U're full of craps!

        • This Guy on 14/10/2014 - 15:41

          @twocsies:

          Some Samsung washing machines have a stacked PCB design. They come as one unit. At ~$150 to replace from ebay it's not worth fixing.

          The few I looked at had power electronics, relay, logic, display and buttons all on the same unit, with ribbon cable soldered onto at least one of the boards.

          Considering ~$400 of the $550 is the repairer’s time and overheads, it makes no sense to cheap on the repair and risk another fault.

        • Typical16-bitEnjoyer on 14/10/2014 - 20:38

          @rpro:

          "Check it out - I can assure you I know what I am talking about on this topic."

          rpro I am going to call complete shenanigans on you 'knowing what you're talking about'and 'work in this area - do you? Look at the elements of the offence.'

          1) It takes all of 2 seconds to see that the OP is in BRISBANE. The laws you 'know you are talking about' are in a completely different Act. You've even posted a web link earlier http://victoria.criminallegal.com.au/crimes/theft-offences-v… that relates to Victoria. You do realize this right?

          2) Yes you understand the difference between civil and criminal matters. Do you have the slightest belief that Masters is going to take the OP to court over $~200? Madness.

          3) Masters have stock management for their warehouses. It's a simple case that the delivery/packing slip for OP is going to have the serial number for the incorrect machine indicating the fault likes with them for supplying the incorrect product. The serial number will also be recorded by Samsung's distributor so there will be proof Masters initially took possession of this machine as well. Masters cannot deny responsibility here under consumer laws.

          4) As for criminal….'Theft by finding' has absolutely nothing to do with this scenario. Nor hard rubbish but I had a good chuckle anyways. Theft would be very difficult to prove. Fraud possibly but the key criteria is dishonesty. As you are an expert in the 'elements of the offence' you should be aware it doesn't matter what OP says they did or did not/omitted to do as Masters will have to prove OP acted dishonestly. As there will be a paper trail indicating they gave OP the wrong machine and it was their staff's negligence all the way from the warehouse storemen to the customer facing staff with no one identifying the error, and no way OP could have influenced or caused this error, good bloody luck there.

          OP call Samsung directly and lodge the service call via them. If (and unlikely you will) the receipt does become an issue, speak to the store manager at Masters, take in your receipt and copy of your bank statement, do not lie (but remember you are not required to volunteer information) and I'm sure they will make it right.

      • Weezle on 13/10/2014 - 21:54

        Moronic comment is moronic.

  • msmhw on 10/10/2014 - 22:11
    +10

    which I didn't realise until the missus told me after setting it up. Thinking I've scored a bargain due to the incompetence of masters staff

    Sorry but it's your fault in the first place. You should have called when you knew they gave you the wrong model not just keep it and count it as a bargain in somebody's mistake. Even after you installed it, if they weren't happy for you to keep it you can ask them to come and remove it and install the correct model for you.
    It's not count as a crime but most likely not not being honest.

    Being a woolworths employee I'm reluctant to take it back to masters and demand they fix it as they could consider this theft despite it being their mistake.

    Is there anything you didn't tell us? They should treat you as a normal customer even if you are an employer in their company.

    Try to call them and just told them it's stopped working. They most likely will send someone to check it. If the person notice the different model tell him this what they gave you.

  • rigby75 on 11/10/2014 - 07:15
    +8

    Call Samsung they will come fix it and the repair guy will look at the machine and say this is different to the receipt, just tell him this is the receipt that came with it. they will use the serial number to verify age etc and should fix it under warranty. The one issue i see is you had someone else look at it first they may say it is the fault of unauthorized work.

  • HeWhoKnows on 11/10/2014 - 12:20
    -5

    This a simple case of Consumer law. The law says any goods sold in Australia must be of merchantable quality. Clearly the goods did not perform as intended - early failure. The machine is definitely not of merchantable quality. The fact Masters supplied the wrong machine is irrelevant. That was their mistake, not yours and you didnt even know about it. The simple solution is to take it back, demand to speak to the manager and ask either for an exchange (if you want to risk another crappy one) or a full refund. Its that simple. Let Masters work it out. Its their problem, not yours. I would also ask for compensation for the call-out $120 fee. These are your rights under Australian consumer law and don't be afraid to tell them that. Don't worry, Masters will just claim it all back against Samsung.

  • Speckled Jim on 11/10/2014 - 12:22
    +2

    The brand and capacity are close enough to what you ordered. But the top-loader part is what I believe may sink you. If they incorrectly supplied a better front-loader, you could plead ignorance.
    Not here.

    Let's say you received an inferior Samsung machine. I'm sure you (and most folks) would have spoken up when collecting it, or very soon thereafter. It works both ways.

    Yes, they have a legal obligation to supply what was ordered and paid for. You have a legal obligation on acceptance of goods. By accepting it, you're giving tacit approval that it's what you intended to purchase. So what started out as a good-faith purchase on your part was soured.

    Not criticising, as I'd done a similar thing when I was younger. Thankfully that item was long-lived.

  • Hotpotcorn on 11/10/2014 - 18:21
    -1

    lol android crap buy apple washing machine its much better

    • adamren on 11/10/2014 - 20:18
      -1

      Can't wait for Dyson or Apple to make household appliances. Nest smoke alarm and thermostat is alright, but ex-Apple engineers over-designed it a bit.

      Can imagine James Dyson inventing a genius waterless washer. And can put anything in at once rather than separating whites and blacks etc.

      • StewBalls on 12/10/2014 - 10:32

        Can imagine James Dyson stealing the design for a genius waterless washer.

        Fixed! ;)

  • AMLagonda on 11/10/2014 - 18:54
    +3

    Well you didnt know it wasnt the same machine you paid for…. Did you ;) simple, just say your a man and didnt realize till it broke down.

    • Wallyt99 on 12/10/2014 - 00:40
      +11

      When the service guy comes in take him to the kitchen, point at the diswasher…. "Honey… Is this the machine that washes stuff?"

      • StewBalls on 12/10/2014 - 10:33
        +5

        When the service guy comes in take him to the kitchen, point at the diswasher….

        The wife hates it when I point at her, she says it's rude… :P

        • lac0449 on 13/10/2014 - 18:47
          +2

          You want them to service your wife? hmmmmm….. lol

        • StewBalls on 13/10/2014 - 19:12

          @LAC3429: Would save me doing it I suppose…whaddya reckon they'd charge? Bear in mind, I'm not paying the callout fee…they're already onsite to look at the washing machine, servicing the dishwasher is a separate job.

      • smpantsonfire on 12/10/2014 - 10:36

        This made me chuckle. Thanks

  • psy on 11/10/2014 - 21:14
    +16

    Hang on.

    The machine is still under warranty. Why'd you pay for someone to inspect it?

    Id have just rang the manufacturer (Samsung) and arranged a warranty repair. They should know from the serial# if its covered by warranty and possibly not care about a receipt.

  • [Deactivated] on 11/10/2014 - 21:22
    +1

    That was theft at the first place, big mistake you took advantage of people mistake and sure someone innocent in that company had very bad time in trouble when they noticed stock did not match! plus some another customer sure got very upset when received your washing machine!

    you can repair it or buy new one (easy) or (risk) face consequences
    I don't understand they sent you wrong item and you didn't tell them coz it was their fault? what if they sent something cheaper than yours?

    keep us posted about your destiny!!

  • maxall on 11/10/2014 - 21:39
    +6

    Mate, you worries too much. Check the label on the machine that indicated the Manufactured date. You should be covered by Samsung. Anyway, its washing machines are all shit, my one has problem too… NEVER BUY SAMSUNG WASHING MACHINES

    • Speckled Jim on 12/10/2014 - 12:15
      +5

      We've given ours (7.5kg WF8750 front loader) a hiding for three years and it seems fine.

      Many good reviews also differ from your sweeping generalisation that they're "all shit".

      • aim54x on 13/10/2014 - 09:08
        +1

        We have had our for 3+ years now as well (can't remember the model), other than the service it received to pre-emptively fix a possible electrical problem (Australia wide service notice on certain models) about 18months back it has not missed a beat. The Samsung was polite, arrived on time and completed the board upgrade quickly.

  • BartholemewH on 11/10/2014 - 22:13

    The OP didn't notify Masters in the beginning but I highly doubt they will see this as theft. What real world business has such poor practices as to charge someone over keeping goods sent out incorrectly that are materially similar to the goods purchased. If the OP ordered a hair dryer and a French door fridge arrived I could see the dilemma. That said if the OP had rung Masters at the time there is no way they would have bothered swapping out a washer that was installed / used for a new one unless the OP insisted. I'd tell them that the washer is the one invoiced and see if they'll repair it. The worst thing they'll say is no and then you buy a different brand from somewhere else. Paying 550 to repair a washer vs biting another brand? I know what I'd be doing.

    • [Deactivated] on 16/10/2014 - 12:47

      I got the 7.5KG Fisher and Paykel front loader from masters for $601 delivered and installed. No way would I pay $500 to repair an existing machine.

  • andyken on 12/10/2014 - 00:03

    if i was you, i will call the manufacturer (not the shop), and tell them you bought it from master and you lost the receipt, or gift from family members and didnt had a receipt, i am pretty sure they will fix it for you

  • Wallyt99 on 12/10/2014 - 00:55
    -1

    Tell them (and the judge!) you called the store when it happened and explained that it was different, they asked if you wanted them to come and swap it and you said that it was going to be a significant inconvenience for you. They said that you could just keep it.

    No - you dont remember who it was. Maybe Jason?

    • Eivad on 14/10/2014 - 17:04

      Please don't encourage people to lie in court. Perjury can result in being thrown into jail.

  • pn09 on 12/10/2014 - 08:25
    +2

    Ring Samsung, tell them when and where you got it (Boxing Day from Masters), quote the serial number to them on the phone and they should deal with it. As it's more than a few months old Samsung would be the ones to deal with warranty issues and not Masters I would have thought.

    There are plenty of people who could buy something and never realise if they got given the wrong model - especially if it's something they have no interest in e.g. a washing machine.

    For a product that it less than a year old you could have called Samsung first when it stopped working, so don't pay anything else to have it assessed further.

  • SKiZO on 12/10/2014 - 09:36
    +5

    Call Samsung. I've called Samsung for warranty jobs numerous times, including the washing machine and they ask you when you bought the product… and that's it. Not once have they ever asked to see the actual receipt. They can tell from the serial number if it's roughly under warranty or not.

    Also under statutory warranty, I would expect a washing machine to be good for at least 5-8 years, so you're good either way.

    Why did you pay for someone to inspect it? It's obviously under warranty. Ozbargain membership revoked ;)

    • lplau on 12/10/2014 - 20:55

      Hmmm, Not under Statutory warranty.
      As Warranty of any kind requires you to have the receipt.

      Also you may not want to risk it as it may cost you even more, since under their warranty conditions, if you cannot produce a receipt when they request it, they will charge you for cost of parts, time, labor etc.

      See ACCC:
      https://www.accc.gov.au/consumers/prices-receipts/receipts

      To use your rights to a repair, replacement or refund you will need to keep the receipt or other type of proof of purchase. Sometimes you may need to provide more than one of these things to support your claim – for example, when a credit card statement does not clearly itemise the product.

      It is also a good idea to keep records about any descriptions and promises of how the product or service should appear and work.

      Keep receipts in a safe, dry place and take a copy of them if you are worried about fading. You can use the ACCC Shopper app to store your receipts as photos on your phone.

      • StewBalls on 12/10/2014 - 21:10
        +1

        OP has a valid receipt, it just apparently contains some typographical errors!

        • lplau on 12/10/2014 - 21:18
          +4

          Don't think even a judge would be convinced.
          As all the paper trail shows that they released a 7.5kg
          There is a reason why they tell you to make sure the model number matches up or return it. He thought he was getting a bargain, but forgot about warranty. Its the same question that runs through my mind when I buy Grey Stock, Warranty VS Savings. In this case the OP chose Savings over Warranty.

          If they accepted it then it will be opening the flood gate for everybody who buys a item, then uses that receipt to claim warranty on a similar item just because of a "typographical error".

        • StewBalls on 12/10/2014 - 21:28
          +1

          @lplau:

          There is a reason why they tell you to make sure the model number matches up or return it.

          I have literally, over the course of several decades, never been told that by any retailer…as previously noted, I've had orders changed in my favour several times with no change to the original invoice (I've not had a warranty claim on any though, but I'd just tell them what happened & expect coverage…the old reasonable person thing).

          Honestly, with all this bush lawyering talk of judges, police, theft etc, etc you guys are taking this all a little too seriously IMHO…FFS, it's a warranty claim; try it on, you might get across the line, you never know til you have a go! ;)

        • lplau on 12/10/2014 - 21:48
          -1

          @StewBalls: I will try that on my iPhone 5 next time it breaks, and show them my iPhone 6 receipt. Might just work. XD

        • StewBalls on 12/10/2014 - 21:51

          @lplau: Apple store would be used to it… :P

  • pandas on 12/10/2014 - 11:11

    If you decide to pursue warranty, post of their Facebook wall. Their customer service hotline is useless and you receive a much faster response when you do. Worked for me at least for both Samsung and AGL.

  • [Deactivated] on 12/10/2014 - 18:51
    +5

    Play the stupid card as much as possible on this one.

  • sillyguy on 12/10/2014 - 19:32
    +7

    Apparently most of washing machines got their capacity printed in the front and…

    1. You didnt even see the 8.5kg instead of 7.5kg
    2. You chose to play dishonesty
    3. You laughed at people incompetency
    4. You thinked you scored a real bargain
    5. Now it broke and u even have the courage to tell this embrassing story to thousands of people

    I think:
    1. Karma is a bitch and now it is biting u back
    2. A lot of people are laughing at u now
    3. Maybe even Masters they set you up on purpose sending u a bad machine that looked like brand new

    Sorry if it sounds offensive but I am just telling the truth :)

  • love2buy on 12/10/2014 - 21:39

    Buy another one brand new. Now you got a valid receipt to return the faulty one.

  • AlanHB on 12/10/2014 - 23:28
    +7

    I reckon this is a pretty easy fix. People are forgetting here that the TS has actually paid for a washing machine, even if it isn't the one they received.

    1. Tell them what happened. They delivered the washing machine, it wasn't the right one but you kept it anyway. It's now broken and you'd like it fixed under warranty.
      2a. They are good sports and fix it: or
      2b. They refuse saying that it's not the washing machine you bought.

    Now this is where it becomes fun. They claim it's not the washing machine you bought, ask them to produce evidence that they delivered that specific model of washing machine to your house.

    If their records are good, it should show that the washing machine was never actually delivered to your house. At this point you ask them to either fix the washing machine you do have, or to give you the washing machine (or refund) that you paid for.

  • blitz on 13/10/2014 - 00:08
    +9

    Anyone have ideas on what I should do because obviously I don't want to buy another washing machine.

    Looks like it might be time to…

    [puts on sunglasses]

    come clean

    YYYEEEEAAAAAHHHHH

  • garetz on 13/10/2014 - 06:13
    +2

    If anything the crime was committed by masters for sending you a machine that was so inferior in quality, that it died in 10 months. Ive had mine for 8 years and its still going strong.

    If i was you, i would just ask for a refund, and play dumb about it not matching your original order, and say thats what you received, if they made a mistake, its not your problem.

    • isthisreally_me on 13/10/2014 - 16:26
      +1

      "If anything the crime was committed by masters" @ garetz, you don't have a clue do you?
      The OP has committed theft. The OPs obligation was to report the error and then see what the other party wanted to do about it. He didn't and now is in a tight situation.
      Karma is a bitch I guess.

  • onlyletters on 13/10/2014 - 08:21
    -1

    they should be able to track the warranty using the serial number, if you dont have the receipt, go back to the retailer and give them the model number and they can search their system for the receipt using a date range, most of the time they say they can't but they can.. they just can't be bothered

  • Mrgreenz on 13/10/2014 - 12:15
    +1

    Play dumb, you bought it and someone else installed it and uses it im sure if it was already delivered by the time you realised it would have cost them more to rectify anyway

  • truongster on 13/10/2014 - 13:51
    +1

    You may want to legally pay off your debt to them as you have taken the more expensive machine. Pay the difference and have them honour the warranty. Legally, you haven't bought your current machine and Masters still has a debt to you of the previous one. If Master agrees then you're good. If they do not, they can ask for the machine back + any damages from use (the repairs). You on the otherhand can demand the machine that you have paid for. - Law student.

  • FloatingPoint on 13/10/2014 - 16:10
    +2

    Crime or not I don't care but karma does bite back sometimes. What you can do:
    1. Play dumb and hope Samsung would fix it for you (quite likely); if that really doesn't work…
    2. afaik those PCB should cost around $200. You may want to source it from Samsung and DIY. Again it's completely at your own risk and nobody wants to know about it; or…
    3. try hand wash :P

    • StewBalls on 13/10/2014 - 16:55

      Crime or not I don't care but karma does bite back sometimes.

      Yeah, and sometimes bad things happen to good people for no reason whatsoever…it's just life, you can't blame stuff like this on karma, shit just happens!

  • elf888 on 13/10/2014 - 17:16
    -1

    PDF editor…………

  • A061 on 13/10/2014 - 17:18
    +2

    Remember: Not everything you buy Cheap and receive an Expensive Item is BARGAIN !! Morals and Honesty ?

  • jace88 on 13/10/2014 - 17:58

    Why not just call retailer and say you realised they delivered you wrong thing, and you want them to replace it with the right one?

  • 8200 on 13/10/2014 - 18:58
    +4

    K A R M A just got'ya

  • chumlee on 13/10/2014 - 19:04
    -2

    Masters gave the wrong washer and this is a civil matter not a criminal matter. Ring or go baked to the masters store and tell them the washer has stopped working. As the retailer they are responsible for either having it repaired or replaced. If they question different model on have just inform them thats what you got from them. You dont have to elaborate any further

    • isthisreally_me on 13/10/2014 - 21:18

      Masters doesn't have to believe him either, they sold him something else entirely as far as they are concerned & without a valid receipt Masters can say not our stock & don't have to elaborate any further.
      OP still left in the cold.

      • StewBalls on 13/10/2014 - 21:25

        I'm not sure if you're aware, but as others have noted here, stock allocation is trackable via product serial numbers…the distributor will know exactly what stock went to that particular Masters store, so they cannot deny that the stock is theirs.

  • StewBalls on 13/10/2014 - 21:49
    +3

    Seriously OP, looking at all the hate you're getting from these self-righteous assclowns for being honest, I'd probably just advise you to lie like a pig in shit…call up Masters for warranty & say you called them at the time of delivery, you spoke to "umm I think it was [insert any common first name here]", that he/she said it was their mistake, for you just to keep it & use the same receipt for warranty. If they won't come to the party, press the issue & make them justify the logistics of the product delivery.

    Hell, if you're gonna be treated like an ass, you might as well behave like one…

    • Eivad on 14/10/2014 - 17:11

      I think you've got it the other way around.

      OP behaved like an ass, didn't notify Masters of the incorrect washing machine, and now karma's biting back.

      • StewBalls on 15/10/2014 - 09:26
        +1

        Nope, I got it around exactly the way I meant it…

        Given the sheer number of price errors, hacks, tricks & other retail rorts that OzBargainers have demonstrated that they are happy to take advantage of; and often carry on like utter tarts when it doesn't go their way; for so many of them to be so bloody high & mighty over the OP doing exactly what 99% of us (yes, as I've previously stated, myself included) would have done anyway, is just douchebaggery & hypocrisy of the highest order.

  • Wallyt99 on 13/10/2014 - 21:50
    +3

    I'm sure glad that noone from Masters or Samsung ever goes on to Ozbargain. Might be awkward otherwise.

  • justpressplay on 13/10/2014 - 23:58
    +3

    I just cut my own rope at masters (20m x 38 cents per m - I thought i was making life easier) and was sent back from the register to have an associate measure it for me. No joke. The guy then spent about 3 or 4 minutes untangling it and measuring it out as though it were spun gold. What a waste of time… they're obviously still stinging since you snagged that washer upgrade 10 months ago.

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