Anybody else having issues with their ME Bank PayPass card, or just me? I know they were doing maintenance on the weekend, but you'd think they'd have resolved any issues by Tuesday afternoon.
Today I tried to use PayPass three times using my ME Bank card, but it only worked once. The card read properly but the transaction was denied. It also failed last Thursday night then twice over the weekend. I have at least $300 sitting in the account, but the only transaction that worked was for less than $15. Another one for $12 failed before that, so it's not because there's not enough money in the account.
Now their online banking just shows up a page:
Oops - we're sorry.
Internet banking is busy right now.We would like to apologise to all customers who continue to be affected by limited access to internet, phone and mobile banking.
We understand the significant inconvenience this has caused many of you.
While our systems are now back up and running after a planned system upgrade on the weekend, we are experiencing unprecedented volumes of traffic which is affecting some customers’ ability to access internet, phone and mobile banking.
Our technical team will work through the night to improve access and we will keep you updated on any progress.
Please be aware our ATM and card services have not been affected and the problem is limited to internet, phone and mobile banking.
It's very annoying as I could have saved nearly $15 if the card worked and I received the 5% discount. Instead I had to use another card. A bit disturbing too when you can't access your own money! I won't ever be trusting ME Bank with large sums.
FWIW I couldn't log in via Internet banking during the day yesterday, and mobile banking was timing out.
I managed to eventually log into Internet banking late last night.. not good to hear it hasn't been working for you :(
Paypass worked OK Sunday morning for me