Hi there
What can i do in this situation?
i tried to make a withdrawal from a CBA atm this morning, and for some reason it did not dispense any money out but it did deduct the amount from my account.
After i entered the amount the machine made all the dispensing sounds and the slot opened, but no money came out, it ejected my card and gave me the receipt with the money deducted from my account balance. So I entered my card again and tried to withdraw $50 and that time it did dispense money.
Since its Saturday the bank was not open, i had to call up the banking help service and they said it will take up to 6 weeks for them to investigate it. Is there any way to speed this up or prove to the bank on monday that it did not dispense the money?
thanks
They have to examine the ATM logs. They'll know if there has been a malfunction. Sit tight it may not take 6 weeks.
No use going to the branch BTW, they have no control over the ATM and will refer you to the help desk anyway.