I'm no hiker so don't know how good these are (but bought a pair anyway) - some sizes may be sold out.
Update 03/01 - added 30% off code, valid until 5/01
Lamont Sizes 6,7,9,10,12 out of stock
Atlantis Peak Mens were $129.95 now $19.99 out of stock
These are part of an End Of Season Clearance -
https://www.colorado.com.au/sale/
Womens Hiking Shoes, were $129.95 now $19.99 Grey Pink out of stock
Grey Teal out of stock
All have FREE SHIPPING & RETURNS Australia wide
i have not heard a thing from them since 24/12 purchase email.
I have emailed their customer service today re. same and await a response. Hope they follow through and send my order and not just refund like some of you above :(
Purchase date was supposed to be 28/12 not 24/12.
However have an update email received today….
"Hello
Thank you for your recent Colorado Online order.
Unfortunately we have been unable to fulfil your order from our warehouse or from any of our stores due to the unprecedented response for these run out styles.
At Colorado we treasure the relationship we have with our customers. To this end we would like to offer you any pair of Colorado shoes in our range at any time over the next 12 months to replace the style you purchased. Any style at any price.
If you would prefer a refund, please reply to this email with the words REFUND PLEASE.
Simply login on to www.colorado.com.au and select any 3 styles that are available, then reply to this email with the following information:
Preference1: Style Name; Colour; Size
Preference2: Style Name; Colour; Size
Preference3: Style Name; Colour; Size
We apologise for the delay in notifying you of this but rest assured of our very best intentions at all times.
I await your response in order to assist you further
If you wish to contact us regarding this matter, please phone 1800 101 285 and quote reference number XXXXX.
Warm Regards,
The Colorado Customer Service team"
This is the offer I got, sounds quite reasonable?.
"Thank you for your recent Colorado Online order.
Unfortunately we have been unable to fulfill your order from our warehouse or from any of our stores due to the unprecedented response for these run out styles.
At Colorado we treasure the relationship we have with our customers. To this end we would like to offer you any pair of Colorado shoes in our range at any time over the next 12 months to replace the style you purchased. Any style at any price.
If you would prefer a refund, please reply to this email with the words REFUND PLEASE.
Simply login on to www.colorado.com.au and select any 3 styles that are available, then reply to this email with the following information:
Preference1: Style Name; Colour; Size
Preference2: Style Name; Colour; Size
Preference3: Style Name; Colour; Size
We apologise for the delay in notifying you of this but rest assured of our very best intentions at all times.
I await your response in order to assist you further"
I don't understand why everyone is being treated differently.
Mine was a direct cancel without my agreement, which really angers me because of the effort and time put into trying to use their hopeless website (took an hour to complete the payment details with all the issues) and also missed out on another deal because I was sure my order went through. I don't see why they have the option to breach a contract.
And as most people should know now its almost impossible to build a website that can oversell stock, because it almost trivial to deal with concurrent transactions in a modern software world.. so again their is no valid excuses here unless their warehouse burned down after the sale (which hasn't happened here as far as I am aware as I contacted them for an valid explanation and they had none).
But for other people they are offering alternatives!! Although that being said their stock on offer also appears to be run out stock or less desirable stock.
received same response. might get a pair of the Alpine boots
if you ordered 2 in 1 same order, I assume you'd get 2x pairs too right?
just got replied, they will only replace 1xpair and will give refund for the second one.
dunno, i just listed some shoes i wanted and got them with a refund for the rest.
Same have 12 months but who is to say they will still be around so ordered now before all size 11's go
Thanks for the heads up on emailing them received a response within minutes replacement order now in
See what happens
Replacement order already filled on first preference great service and a better style of shoe
I havent received any email. Should I initiate?
Yes, I only received email after inquiring about my order. I had received the atlantis shoes a few days earlier. I ordered the shoes separately, so I suppose that's how come I got the choice.
same here, no communication whatsoever then I emailed inquiring about my order and instantly they cancelled my order.
Yes only received offer after I emailed them.best to get in first
poor communication from Colorado must mean they have been Ozbargained.
Ordered Two pair of shoes (different design) on 28th, send an email earlier today to get the same response as above.
But lucky that they decided to change both pairs to a different model.
So far really impressed with there customer service, was on the run for a cheap ugly looking shoes, now looks like my feats are ending up into better looking and comfortable ones.
I am feeling really bad for all the ozbargainer that got into first but now ended up getting a "Lamont"
:)
really think alot of their shoes are ugly, the navy boat shoes and the hiking boots are about the only decent looking ones
No shoes, no communication from these clowns. I'm letting Paypal sort it out.
have you tried emailing them? i got a response after 1 day
Faster response than scoopon/cotd/dicksmith/jb, but that's not saying much. I thought I'd get my shoes this morning, oh well sure they'll turn up tomorrow. Happy they gave the offer of any shoe, can't beat that really.
yeah so they should though, the majority of shoes are run out stock and pretty ugly.
Sent them an email about the shoes they said either refund or choose another shoe. so i chose this https://www.colorado.com.au/ALPINE-MENS-BOOT-Aztec-Crazyhors… it has been confirmed that they are gonna send me the boots. not bad since i only paid $19.99 for discounted shoes and now im getting $149.95 boots.
Yeah I think everyone are choosing them. :D
No surprises there since they are the best one to choose out of the rest. my 2nd and 3rd choice was https://www.colorado.com.au/ALPS-MENS-SHOE-Briar-7671.aspx https://www.colorado.com.au/ADAM-Black-Full-Grain-216798.asp…
All decent sizes of that are sold out, so I'm going to hold off ordering anything for now (they did say they'll offer any shoe for the next 12 months).
Just got the replacement email, they didnt have to honor the deal with no stock, so they are really going above and beyond to offer replacements which makes me a happy customer.
so is it a replacement for each shoe purchased? in my case do I get to pick two shoes since I purchased two styles each valued $19.95?
Nope…. I ordered two pairs at $19.99 each, got same email offering one replacement at any value plus a refund of $19.99
I'm happy for that, as they were under no obligation to offer such a replacement deal.
I'll just wait to see what new stock may be available in the next couple of months, if they look like closing down the worst case scenario is I just grab whatever is left or a refund else I've really only lost $19.99 in real terms.
Kudos to Colorado for their kind offer of good faith :)
Cheers
Pookie
How did you get an offer for replacement plus refund? From the email I received I got the impression that its either refund or a replacement.
aztech crazyhorse has arrived. not tried them on yet but it looks like a decent $60 shoe rather than $20. I personally don't see 100+ value in them but I think they are well worth 20 delivered. Colorado finally came up with the goods.
i received my pairs of replacement shoes yesterday. great value for leather shoes.
might email them as well. I would be happy with replacement if they can offer a better shoe. its poor form not giving any updates for over a week whilst taking the money.