Should Woolworths Be Responsible?

LLonny on 12/12/2013 - 16:13

I’ve just had an experience at Woolworths that has left me with a somewhat ripped-off feeling.

I paid for my goods through the self-help checkout and asked the machine for twenty dollars cash. When the receipt and the money came out, instead of twenty I received a fifty. I showed the girl and then had to wait for ten minutes for someone to come over and check the tins in the machine. They then took back the fifty and handed me a twenty.

If Woolworths make a mistake like that they should have to forfeit the thirty dollars. Why should the shopper have to waste their time to help Woolworths fix their problems? It may well be that I also saved them more money by pointing out the problem so that they could fix it before anyone else used that automatic checkout. If Woolworths are going to have a banking facility they have to be responsible and take the rough with the smooth.

If Woolworths aren’t going to take responsibility for their mistakes (as in it costing them something) then they will never learn and simultaneously put people off. They are quite happy to pay professionals to come in and help them solve problems but because you are a lowly shopper, to hell with you. You just don’t count. It seems that the customer is always considered the end of the chain. A necessary inconvenience.

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Comments

  • retiredfeline on 12/12/2013 - 16:18
    +19

    I think they ought to have at least thanked you or offered you a voucher or something. I reckon you ought to post your experience on their FB page. They might offer you something to placate you.

  • altomic on 12/12/2013 - 16:37
    +3

    so you were being decent and honest and would like some recognition from WW?

    ultimately if you had walked away with the $50 they would have realised something was wrong when they did their next count. they would use the security camera footage and withdrawal records for that autoregister to determine where the issue was.

    noting that someone had dishonestly taken something that was not theirs then woolworths would probably approach the police.they would have your details through your CC and if you had used an everyday rewards card.

    • Mokr on 12/12/2013 - 16:59
      +7

      You may not agree with OP post but can we not descend into down voting people. OP expressed his opinion on the issue, Why not reply back why his points were invalid.

      Its a forum we should have a discussion.

      Personally I agree with OP statement and points.

      • altomic on 12/12/2013 - 17:52
        +7

        we not descend into down voting people

        yet some one actually downvoted my comment by negging it.

        I wasn't discussing, it was stating a point.

        if I had been the OP and was kept waiting then i would have asked to break the $50 and then tell them to keep the $30, and taking the $20, would've walked out.

    • Daabido on 12/12/2013 - 21:44
      +17

      Mr Police Officer, I gave someone a $50 instead of a $20 from my fancy robot checkout chick with the disturbing disembodied female voice and he didn't give it back. He is a thief.

      The Police would just laugh at you. There is no element of criminality there.

      • altomic on 12/12/2013 - 23:03
        +8

        yes, there is in an element of criminality.

        if someone takes $50 when they knew they were only entitled to $20.

        then (A) that person knows it wrong to take $30 that does belong to them and (B) they actually do it.

        it's not monopoly and bank error in your favour collect $200

        whether WW or the police choose to press charges is at their discretion.

        • Marrk on 14/12/2013 - 13:53
          +13

          Woolworths wouldn't attempt to press charges over $30, their reputation is worth a lot more than $30.. not to mention that the OP could easily say that they didn't notice, and hand the $30 back, in the very unlikely event that they were contacted by the police..

        • [Deactivated] on 14/12/2013 - 18:51
          +4

          I've had the service guy give me a $50 instead of a $20 and I've also been a service guy and completely forgotten to give them their cash out at all about 3 times (only 1 of these 3 realised within 5mins, the other 2 took about an hour to come back). It was completely by mistake but it just goes to show you can't blame people for not noticing.

      • Geewhizz on 13/12/2013 - 07:45
        +10

        Mr Police Officer, I gave someone a $50 instead of a $20 from my fancy robot checkout chick with the disturbing disembodied female voice and he didn't give it back. He is a thief.
        The Police would just laugh at you. There is no element of criminality there.

        Are you kidding? This situation is no different to an ATM spitting out the wrong money. It's not yours, and you don't get to keep it. You can be sure they would do whatever they needed to to get it back.

    • theworks on 14/12/2013 - 07:59
      +7

      That's gold. Imagine the time intensive process of crossreferencing cash out with (poor) security footage. Assuming you could actually see every note that everyone withdrew (they come stacked) there's no way woolies would make their money back catching the hardened criminal that got a little too much pepper on his steak.

      • [Deactivated] on 14/12/2013 - 18:52
        +1

        @theworks
        "hardened criminal" probably not, but definitely a professional.

      • ESEMCE on 16/12/2013 - 10:05

        Easy to cross reference it with the card number and name at the time.
        I doubt they'd press charges, but I wouldn't be surprised to get a call from the bank.

    • PotPlant on 14/12/2013 - 09:30
      +1

      I'm not sure how they would have obtained the OP's CC details- only a fool would withdraw cash from a credit card account. That being said, its great the OP did the right thing here. The fact that he sacrificed ten mins of his/her time, not only the $$$, while they got themselves sorted- well, this makes it all the more special. Well done OP.

    • KiLLUMiN4Ti on 14/12/2013 - 17:41
      -1

      you live in a fantasy world ;)

    • machej on 16/12/2013 - 17:55

      Doubt it, they wouldn't do it for such a small discrepancy unless it happened for others and it's not the customer's issue for technical faults.

  • indium on 12/12/2013 - 16:39
    +39

    What did you expect them to do when you told them you received $30 extra cash out? They can't just allow you to keep the $30, all the money has to be accounted for.

    These things happens, you only lost 10min. I've had to wait over 10min plenty of items at different stores and received no reward for it. Just move on, it was a one off incident.

    Next time if you feel so strongly about it just keep the money, it is their error so you are not at fault.

  • one man clan on 12/12/2013 - 16:40
    +30

    It's annoying that you had to wait, but you did the right thing. Chalk it up to positive karma for yourself.

  • tomatosauce on 12/12/2013 - 18:50

    You should have just walked away with $50.
    If they ever contact you later on, you could just say "I did not even realise that."

    • [Deactivated] on 14/12/2013 - 15:38
      +3

      "I thought that I must have punched in the wrong amount to withdraw"

  • extract on 12/12/2013 - 18:57
    +32

    Not gonna lie, if i was in your situation i would've kept the money.

    • Heizenberg on 14/12/2013 - 18:49

      Same

    • IdBuyThat4aDollar on 15/12/2013 - 14:23
      +3

      I agree with Tony Montana

    • altomic on 16/12/2013 - 09:19
      +1

      Take the $50 and buy a discounted gift card. ?

    • Forgot69 on 16/12/2013 - 17:25

      Same, except I think I would have tried asking it for another $20! ;)

  • dieselraw on 12/12/2013 - 20:35

    A true "Professional" Ozbargainer would of went back in WW for more goods and ask for another $20 cash out using the same self service machine :)

    • cloudy on 13/12/2013 - 09:08
      +2

      that would be stealing, getting the 1st $30 is innocence, doing it again in hope of obtain benefit via a machanical mistake is theft.

      if u acted upon what you said, i'd be disgraced to know i share the same community as you.

    • wakkawalla on 14/12/2013 - 09:33
      +1

      Remember the Luna park ATM incident? people knew it was spitting out more than it should. They came back to it.
      Guess what they got caught. Down voted.

    • [Deactivated] on 14/12/2013 - 15:40
      +14

      A true "Professional" OzBargainer would have been using their ING Direct 5% or 2% Cashback to pay for the goods and wouldn't have stumbled across this problem, or if they really needed cash for some reason (unlikely, as a true OzBargainer would avoid stores without PayWave) they would have done a separate transaction to withdraw $200 instead of $20 so that they would get the 50c bonus.

      If I recall correctly, the Self-Checkouts have a withdrawal limit of $100 per transaction, so again a true "Professional" OzBargainer would not be using it.

      True OzBargainers are value savvy, but not thieves.

        • highdealer on 15/12/2013 - 17:41
          +8

          A true ozbargainer would only pay at a self serve register with an operational paywave machine.

        • altomic on 16/12/2013 - 09:25
          +3

          Quote chapter 5,verse 9- "blessed art thou who that shall use thine ING paypass ,for reward shall thee shall receive of 2 or 5% for transactions lesser than $100"

  • sraymond on 12/12/2013 - 22:26
    +6

    Sounds like somebody put the $50 notes in the $20 chute. I would have just stood there making $20 withdrawals.

    • theworks on 14/12/2013 - 08:33
      +2

      $60*

    • neonlight on 14/12/2013 - 19:29
      +1

      Haha yeah good call. Keep doing so until it spits $10 notes then leave

  • easternbluecut on 12/12/2013 - 22:49
    +2

    It would be interesting to know if you were the first person that machine had thrown a $50 instead of a $20 to or if it had happened before…perhaps they were already quite a few $50 down

  • grimace3 on 12/12/2013 - 23:22
    +4

    Quit complaining about them wasting your time, you could have just taken the extra money and left…saving YOU time and saving you from making a pointless complaint forum topic :D

    "When the receipt and the money came out, instead of twenty I received a fifty. I showed the girl and then had to wait for ten minutes for someone to come over and check the tins in the machine. They then took back the fifty and handed me a twenty.

    If Woolworths make a mistake like that they should have to forfeit the thirty dollars. Why should the shopper have to waste their time to help Woolworths fix their problems?"

  • Ughhh on 13/12/2013 - 02:15
    +25

    This is kinda like seeing the guy at the library who left his phone on the table, you then pick it up, run after him and tell him that he forgot his phone. But then you say "its your mistake and you should be responsible for your mistakes, why should I have to move my fat arse and run after you. You should forfeit your phone, because otherwise you will never learn and simultaneously put people off".

  • Prettyinpink on 13/12/2013 - 09:01
    +6

    I remember withdrawing $50 from an ATM and received $100. I was only ever charged $50.
    Win!

  • cloudy on 13/12/2013 - 09:13
    +10

    There was a case, where westpac accidently put 3m (or maybe it was 30m) into someones bank account, that person took the money and fled.

    he was caught, and now in jail.

    To be honest, its very similar to the OP, except the money is substaintially less.

    the fact is, if you know you have obtained more money than u should have, be it in the millions or a $30, and u "run with the money", or walk away. You are doing the wrong thing.

    As for woolies, i hope they thanked you for telling them, that is the least, but probably the most they could do.

    I do congratulate the OP for telling woolies, but i'm not sure if expecting some sort of consideration for doing the right thing is what i'd do.

  • jdas on 14/12/2013 - 02:32
    +7

    Once I went through a Woolies checkout and weeks later I found the credit card transaction charged twice on my statement. I never heard Woolies calling me back to refund my money in a hurry nor were they worried about going to jail.
    The cc company told me to go back to Woolies to show the statement to get a refund.
    That extra $30 is just a drop in the ocean compared to the amount Woolies makes in mistakes to their favor.
    I'm not saying you shouldn't have returned the extra cash, but just remember that most of us consumers have more conscience than giant retailers like Woolies does.

    • cloudy on 14/12/2013 - 09:33
      -7

      Ur comment is stupid, sorry to be blunt.
      But u know woolies is not a single individual who manages their accounts, so they dont and cant know every single transaction.
      There is no way they could tell they double charged you, and u didn't treceive all the goods u paid for. So that does not mean they have a lack of conscience, so don't sound so surprised woolies (as thou there is just one guy there) hasnt called u.
      And the fact u suggest someone should walk away knowing they are taking the money, is unconscionable, so when u say most of us have more conscience than woolies, I can't say that extends to you.

      • jdas on 14/12/2013 - 13:50
        +1

        Let me repeat what I said "I'm not saying you shouldn't have returned the extra cash", I'm not suggesting they should walk away with the money. And implying that I myself would have kept the money as I'm "unconscionable" shows that you have completely missed the point and making a personal attack.

        Read the comment properly before you get comfortable on your high cloud.

      • subywagon on 15/12/2013 - 21:54

        Sorry to be blunt, but typing Ur instead of you're, or your is stupid… and I'm pretty sure they have whole departments dedicated to sifting through their massive profits with fine tooth combs trying to determine new and more diabolical ways of pinching every last cent from consumers and paying less to producers while making sheep like you believe that they have a conscience and are giving us all a fair deal….

        • cloudy on 16/12/2013 - 12:10
          +4

          yea, i'm not proud of my andriod auto-fill typing, but it recognises my sms typing and uses it for me.
          But it does say a lot when you start playing the man instead of the ball.

          My point is simple, if you insinuate it is ok to steal, because you are stealing from someone who you think are theives yourself. You are no better than those you despise.

          i am pointing out the irony.

          Putting statements like "oh but im not saying you shouldn't refund the money" is simply trying to make it sound more reasonable.

          But when it comes to morales, the minute you start trying to justify why doing the wrong thing is ok, it is a slippy slope down.

          Start teaching your kids it's ok to steal from woolies and coles coz they are large organisations (or whatever reasoning u want to put in), and ur kids will run the logic to IGA, then to local fruit/veg/butchers then to other kids in the playground. Where does it end?

          Call me a sheep, or whatever you want. I didn't say woolies anything about woolies, an saying something about jdas who has taken the first step on the slippy slope morales and conscience.

    • arcticmonkey on 14/12/2013 - 23:11
      +10

      I'd bet that giant Woolies takes far more than $30 off poor people with their addictive and evil pokie machines.

    • frewer on 15/12/2013 - 22:56
      +2

      Exactly, WW not really care much about anything else beside make $.
      They made $15.7billions (from retail world mag ) and telling staffs that they need to save more $ or ripping off farmers in a "fair trade" deal.

      Congrats to OP for did the right thing. For ww, they can just say it's a normal business.

      Disclaimer:Yes i do know the ultimate purpose of business is making $.
      But they tend to forgot that we're living in a world where one action effects many.

  • Repi on 14/12/2013 - 06:34

    Not quite sure about the point of this discussion, wasting 10 minutes at Woolies, another 10 starting the discussion and another 10 reading replies? Consider yourself lucky, walk away with the extra change. Woolworths will get it back of you without you even noticing.

  • ozgriff on 14/12/2013 - 08:01
    +32

    There's a saying: "some people pay a compliment like they expect a receipt"

    You don't do the right thing to expect a reward, you do it because it's right.

    The fact you could be charged for stealing is a factor. To be sure I know plenty of people would take the money, chalk one up for being a better person.

    • Scrooge McDuck on 15/12/2013 - 14:26
      +4

      "chalk one up for being a better person"

      OP, doesn't deserve to do that. He quite clearly expected something in return and is disgruntled that he didn't get it. So he made a dumb move in doing what he did and should've just kept the money.

  • patinadiary on 14/12/2013 - 09:54

    Its not about whether the $30 is .000000001% of WW's daily revenue, its about doing the right thing. If it were the other way around, where you you were out by $30 surely you'd like to be told about it. No matter how strong an OZB spirit you have, good karma people, good karma.

    • kronicmacstigator on 18/12/2013 - 18:08
      +1

      Tell that to the competition that woolworths has crushed due to their sheer size! Or those potential employees that they've discriminated against who needed the job!

  • [Deactivated] on 14/12/2013 - 11:21
    +1

    Sometimes that's just the attitude you get today, unfortunately.

    We return to the counter in both instances - when they've short OR over-changed us. I've lost count of how many times we've received a bad attitude when they thought we were accusing them of OVER charging, when in fact we were RETURNING money.

    The attitude change when they realise you're handing money BACK is a classic. i.e. When it dawns on them:

    1. You're handing money back.
    2. What a pig they've just acted like.
    3. How they've just embarrassed themselves - twice - by now acting nice & sweet after #2.
  • [Deactivated] on 14/12/2013 - 11:22

    In a legal context
    it can be perceived as larceny by mistake
    simply put , if you received money by someone else mistake and failed to return it once you discovered the mistake the court can considered it larceny .

    • Scrooge McDuck on 15/12/2013 - 14:31
      -2

      Just because there's a law against it doesn't make it morally wrong. The legal framework serves to be used with discretion to prosecute those who have committed significant moral wrongs, taking the money wouldn't be IMO.

      There are plenty of laughably pedantic ways one could interpret the law to prosecute individuals for trivial infractions.

  • retiredfeline on 14/12/2013 - 11:37
    +2

    I think Woolies handled this badly. Why make the customer wait while doing a check? He's returning money so take $30 and his contact details.

  • neonlight on 14/12/2013 - 13:44
    -4

    You are silly not to keep it. Should have kept silent. Being honest doesn't always win.

    Pretend you didn't know. So many people does this if they are giving extra change. Only speak when you are given less.

    Sorry but that's how the society works these days.

    Unfortunately…. You aren't praised for your efforts by the retailer

    Now you feel disappointed because you feel they didn't care and attitude was bad.

    I get that honesty should be there but is it worth the effort?

  • jdas on 14/12/2013 - 13:54

    I'm totally curious to know what is the sop for short or extra money in the register at the end of the day ?
    Like what's their policies, if it's short then is checkout person docked their salary ? and if it's extra, where does it go?

    • grasstown on 14/12/2013 - 15:20

      Nah they just count it, and rank you against your colleages each month and pin it up in the lunchroom.

      • yannyrjl on 14/12/2013 - 17:36

        yep, used to work in a bank same thing.

        small differences the individuals usually cover from an "unders n over" tin (as you're as likely to be over than under !!). Larger differences get recorded against your record as part of your performance.

  • yannyrjl on 14/12/2013 - 17:34
    +1

    Despite what people are saying it was pretty poor form from WW. The 10 min wait was excessive and, given OP saved WW substantial amount of loss, a gift card would warrant not for pointing out the mistake but for the wait time.

    If no one said anything, how much would they lose and then if they chose to, the amount of labor / time require to get the money back.

    • jdas on 14/12/2013 - 17:44
      +1

      Would people here support OP if they saved themselves 10mins and took that extra $30 from Woolies and donated it to charity ?

    • neonlight on 14/12/2013 - 19:24
      +2

      If you expect to get a gift card to begin with, then of course you feel ripped off. I guess it's about your mindset, if you felt you deserve a reward but didn't get anything obviously feel gutted for 10mins screwing around.

      Kept that $30, up to Op to donate or not

    • cloudy on 15/12/2013 - 10:38

      Often when u wait for service every Min feels like 10m so unless the op had a stop watch it was probably heaps less, and I don't think 10m is excessive, people are trying to work out what is the right procedure to follow for a situation that doesn't occur often. If u think 10m is a long time to wait for large organisations to act you obviously haven't worked in one or delt with one.

  • tsunamisurfer on 14/12/2013 - 20:32
    +2

    I thought it was their cash back program sir, honest.

    • altomic on 16/12/2013 - 09:30
      +4

      I thought it was one of their pokies machines and I won.

  • retiredfeline on 14/12/2013 - 23:27
    +8

    Next time, if there is a next time, do this:

    Write your contact number on the back of the receipt. Go to the counter and ask them to break the $50. Give them $30 and the receipt, and say: Your machine malfunctioned and gave too much at cash out; I'm returning the difference. My number is on the receipt if you have queries.

    Then walk away. Your conscience is clear and you don't get screwed around by silly clerks who feel they have to do everything by the book.

  • riley94 on 15/12/2013 - 01:17
    +2

    It seems like you stuck around hoping there would be some sort of reward, and are now pissed off because there wasn't one.

    You could've easily broken the 50 and left with your 20… you were telling them the machine had given you too much money, not that it hadn't given you enough. They didn't need you to be there while they cracked open the machine.

    The people who dealt with the problem probably didn't have the authority to give you anything even if they had wanted you to. If you want something, contact customer service.

    Otherwise, be happy that you alerted them to somebody's programming/stocking stuff-up before they lost even more due to it, and potentially saved that person from getting into a lot of trouble.

  • blackfalcon53 on 15/12/2013 - 02:02

    When I was at woolworths the other day the guy in front of me found like $200 in the change slot and gave it to the checkout girl.

    Seems the machines stuff up a fair bit then.

    • _Bruce_ on 15/12/2013 - 08:38
      +1

      Good chance that someone left it there my mistake, particularly given how bad the cash return location is.

      • [Deactivated] on 15/12/2013 - 22:22

        The best I've ever found in a self serve register is 10 cents.

        • KiLLUMiN4Ti on 16/12/2013 - 18:32

          I certainly hope you returned it :-P

      • danb on 16/12/2013 - 07:18
        +1

        Has happened to me. I had withdrawn a $50 and walked away completely forgetting it. Took my receipt and everything, came running back once i noticed. The worker looking after the self serve checkouts picked it up so i was able to get it back. I was lucky someone hadnt just walked off with it.

    • Employeecrayner @ Woolworths on 22/12/2013 - 18:19

      This wouldn't be the machine "stuffing up", more likely customer error.

      Customers unfortunately quite often request cash out from the SCOs and fail to collect it. Should a staff member find it, it'll be placed aside with the time/SCO details etc like all lost property is, for collection by its owner. People usually realise when they're wandering out the door or just getting home and unloading their shopping, as they check their receipt and don't remember collecting their cash.

      On the other hand, naturally it is tempting for less than honest individuals to pocket the cash upon approaching the self check out. From reading the loss prevention/GI reports and hearing the general word of mouth amongst staff, when this does happen it is followed up with a police report and investigation.
      Camera footage is usually fairly clear when a note is spat out but remains as the customer leaves, only to disappear in the hands of the next customer. Having the offender pay by card and/or scanning their rewards card only makes the process easier.

  • wtfnodeal on 15/12/2013 - 08:56

    Mind if i ask if it is an ATM what should we do? Stand there until next time people come refill the notes or walk to their nearest branch whatever the bank is or a police station and tell them what is wrong with the ATM?

    • _Bruce_ on 15/12/2013 - 09:10

      There is a phone number and instructions on the ATM.

      • wtfnodeal on 15/12/2013 - 18:35

        So we get penalised to waste our time to follow the instructions for the ATM mistakes? If we get less amount than we withdraw can we leave an instruction at the ATM for the bank to follow? If the bank doesn't we can sue it for stealing?

  • epicaricacy on 15/12/2013 - 11:22
    +3

    Remember the guy that picked $200 off the floor at the casino in Perth. Got convicted for theft as he made no attempt to locate the owner. Even handed the cash straight neck when the security staff asked him about it..

    http://m.perthnow.com.au/news/western-australia/man-fights-c…

    So you did the right thing. Feel happy intrinsically instead of demanding an extrinsic reward. Makes me think of gen y where people expect medals and trophies just for turning up to weekend sport.

    • _Bruce_ on 15/12/2013 - 12:37
      +5

      Makes me think of gen y where people expect medals and trophies just for turning up to weekend sport.

      Nothing Generation Y specific about these people.

  • worldwidehappiness on 15/12/2013 - 12:15
    +1

    I'm sure I've lost hundreds of dollars throwing out rotten fruit and veges.

    I'm sure I've lost hundreds of dollars in bank fees.

    That's all I'm going to say about that.

  • icanconfirm on 15/12/2013 - 19:11
    +6

    I hate people who have this selfish, greedy, self-entitled view of life. You felt "ripped off"? - what are you talking about - you paid for your goods, and you received the change you were entitled to. You are what's wrong with the modern era, there is no sense of benevolence in your attitude or behaviour, it's all "me me me." Keep counting the pennies cheapskate

    • highdealer on 15/12/2013 - 19:26
      +1

      I dont understand why you are bashing the OP. No sense of benevolence in his attitude or behaviour?
      He was nice and honest enough to take his time tell Woolworth that there is a problem with their system. Most people would just had walk away.

      • icanconfirm on 15/12/2013 - 19:42
        +9

        It's just my opinion, but look at the post, it reeks of bitterness. That to me illustrates that the only reason he returned the money was either be validated by the staff and/or receive some sort of reward - that is an attitude of (unwarranted) self-entitlement: there's no "he was being nice and honest" in that. I used the word benevolence because it means to be kind, decent, and have a social conscience, there's no "expecting anything in return" (something I think is missing in posters attitude)

      • jonno82 on 16/12/2013 - 08:15
        +1

        The act itself was definitely nice and honest, but like icanconfirm said, it most certainly sounds like OP was EXPECTING something in return, which kind of offset the "nice and honest" part. Seems like the OP wanted to keep the money and have their conscience cleared at the same time.

    • KiLLUMiN4Ti on 16/12/2013 - 18:39

      "Keep counting the pennies cheapskate"

      uhhh…this is Ozbargain ;-)

    • kronicmacstigator on 18/12/2013 - 22:18

      Woolies does this all the time!

  • hornoscous on 15/12/2013 - 19:37
    +1

    $30 = 3 x $9 printers and a humble bundle!!!!!!!!!! what were you thinking!! :P

  • subywagon on 15/12/2013 - 22:03
    +2

    It makes sense that the OP is pissed when I think about… He may not have necessarily been thinking he deserves a reward for merely handing in the cash that wasn't his, but because of Woolworth's mistake he was forced to waste 10mins of his time (and time IS precious) without any compensation…
    How much of our time is wasted because of greedy and lazy corporations? I spent 20mins lined up at Big W the other day for 1 item because they are too cheap to have enough cash registers open to meet demand.

  • cheepwun on 16/12/2013 - 08:45
    -1

    There's no way I'd be helping a corporation that puts profit above any sort of decency.

    All the while our farmers shut shop and we get more and more imported food of unknown origins (made from imported and local ingredients) and grown to the lowest standards to meet profit objectives. Mistakes like this are there to be exploited, much like the farmers are an avenue of exploitation to Coles and Woolworths (and no doubt many others).

    Four Corners: The Price We Pay - Video on Demand
    http://www.abc.net.au/4corners/content/2008/20080901_woolies…

    They get their money back from you in countless ways, don't worry. We've all paid the price (and continue to).
    Personally the last thing I'd do is help them fix their mistakes.

    The best sort of protest is shopping at a non-Woolworths-owned store.
    Woolies and Coles
    http://www.youtube.com/watch?v=M1et_HBmLYw

    • _Bruce_ on 16/12/2013 - 09:55
      -1

      So, any company that you think are no good are therefore OK to steal from?

      It doesn't matter how bad Woolworths is (or how much you think you are entitled to from them), that has nothing to do with this discussion.

      • cheepwun on 16/12/2013 - 10:00
        -5

        So, any company that you think are no good are therefore OK to steal from?

        Precisely.

        Any company that steals from the nation like these parasites (in far more ways than one) deserves a customer to milk that automated checkout gravy train for as long as it lasts, and tell their friends and family about it too, without informing the store.

        And even then they would get their money back a million times over due to the filthy ways they do business.

        It doesn't matter how bad Woolworths is (or how much you think you are entitled to from them), that has nothing to do with this discussion.

        Here I am thinking that I could give my opinion about this matter without the almighty Bruce telling me what is relevant to this discussion and downvoting like he does. My mistake.

        Far be it for me to encourage a more informed population on the shenanigans of the business world, and far be it for me to show no compassion for those showing us no compassion, all the while spending millions telling us they do.

        Again, the best form of protest is not shopping there to begin with (along with Woolworths-owned stores under different banners, if you can avoid them…). But any news of automated checkout madness would get me in the store pronto, exploiting them just as they do us.

        Where I draw a difference of opinion with the OP is his/her expectation of some 'reward' for telling them about it. Those wouldn't be my expectations, though they would make a LOT of sense from a loyalty and "thanks for the help" customer service standpoint. I guess it would depend on who you dealt with in the store whether that was forthcoming. Lots of retail drones wouldn't know goodwill (and good business) practices if it hit them in the…

        In related news:
        http://www.hngn.com/articles/16782/20131106/walmart-online-p…

        • one man clan on 16/12/2013 - 10:49
          +2

          Theft is still theft (or larceny by mistake).

          Justify it how you like.

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